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Bazaarvoice vs Yotpo Comparison

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Overview

Bazaarvoice gives you control to collect, display, and distribute text and visual user-generated content (UGC) to drive revenue,...

Category Leaders

Yotpo, the leading eCommerce marketing platform, helps thousands of brands accelerate direct-to-consumer growth. Our single-platform...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

Pricing

Starting from

ic-pricetag

No pricing info

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

Starting from

29

Per month

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

User reviews

4.3

31

5

4

3

2

1

16

11

2

0

2

  • Value for money
  • Ease of use
  • Features
  • Customer support
90%
would recommend this app

4.6

357

5

4

3

2

1

244

86

18

4

5

  • Value for money
  • Ease of use
  • Features
  • Customer support
91%
would recommend this app

Pros

Bazaarvoice has been a nice tool for us to engage with customers in a new way. It is a great portal to collectively group all customer feedback and questions regarding your business/products.
Most of all through the sales process, migration, onboarding and post onboarding the customer support has been fantastic.
Great help available if needed. Easy to track reviews and customer inquiries in one place.

Pros

Our personal rep has also been really great to work with. She does a wonderful job of informing us of new YotPo features and analyzing our content for areas of growth.
They offer quite a few features in the lower priced tiers and are relatively easy to use. Yotpo is a recognized name by many consumers as a trusted reviews platform, which is a great benefit.
I loved the ability to keep everything all in one place. It's super user friendly (although I'm still learning every day).

Cons

Beyond disappointed and would describe our experience as a awful experiment that cost time and money and was a TOTAL WASTE.
EPIC Failure - terrible service - Find an alternative - I wish we did.
Sometimes we feel there is a bit of a delay from when I customer posts a question or a review, until the time we actually receive the notification of the activity.

Cons

Sometimes people provide personal information in their questions, and if we accidentally send these questions (and personal information) to other customers, we might get sued.
WAY too expensive and our reviews are disorganized and all over our website.
It's very unlikely that the person will go back and write a new review since they are now no longer prompted to do a review.
  • Vendor responds to reviews
  • Last review4 months ago
  • Vendor responds to reviews
  • Last review7 months ago

Key features

  • Total features18
  • 2-Way Messaging
  • API
  • Activity Dashboard
  • Audience Targeting
  • Automated Responses
  • Brand Guidelines
  • Campaign Management
  • Commenting/Notes
  • Communication Management
  • Contact Management
  • Content Creation
  • Content Management
  • Conversion Tracking
  • Customer History
  • Customer Segmentation
  • Customizable Branding
  • Dashboard
  • Data Visualization
  • Digital Asset Management
  • Discussions/Forums
  • Email Reminders
  • Engagement Tracking
  • Feedback Management
  • Filtering
  • For Customer Referrals
  • Gamification
  • Group Management
  • Loyalty Cards
  • Loyalty Program
  • Mass Texting
  • Message Personalization
  • Mobile Coupons
  • Moderation
  • Multi-Channel Campaigns
  • Multi-Channel Data Collection
  • Multi-Channel Management
  • Multi-Channel Marketing
  • Negative Feedback Management
  • Performance Metrics
  • Post Scheduling
  • Predictive Analytics
  • Publish Scheduling
  • Purchasing & Receiving
  • ROI Tracking
  • Ratings/Reviews
  • Real-Time Monitoring
  • Referral Templates
  • Referral Tracking
  • Reminders
  • Reporting/Analytics
  • Response Management
  • Review Generation
  • Review Monitoring
  • Review Notification
  • Review Request
  • Rewards Management
  • SEO Management
  • SMS Messaging
  • Scheduled Messaging
  • Sentiment Analysis
  • Shortcodes
  • Social Media Integration
  • Social Media Monitoring
  • Social Promotion
  • Social Sharing
  • Survey/Poll Management
  • Surveys & Feedback
  • Text Analysis
  • Text-to-Win
  • Third-Party Integrations
  • Trend Analysis
  • Visual Analytics
  • Website Integration
  • Widgets
  • eCommerce Management
  • Total features70
  • 2-Way Messaging
  • API
  • Activity Dashboard
  • Audience Targeting
  • Automated Responses
  • Brand Guidelines
  • Campaign Management
  • Commenting/Notes
  • Communication Management
  • Contact Management
  • Content Creation
  • Content Management
  • Conversion Tracking
  • Customer History
  • Customer Segmentation
  • Customizable Branding
  • Dashboard
  • Data Visualization
  • Digital Asset Management
  • Discussions/Forums
  • Email Reminders
  • Engagement Tracking
  • Feedback Management
  • Filtering
  • For Customer Referrals
  • Gamification
  • Group Management
  • Loyalty Cards
  • Loyalty Program
  • Mass Texting
  • Message Personalization
  • Mobile Coupons
  • Moderation
  • Multi-Channel Campaigns
  • Multi-Channel Data Collection
  • Multi-Channel Management
  • Multi-Channel Marketing
  • Negative Feedback Management
  • Performance Metrics
  • Post Scheduling
  • Predictive Analytics
  • Publish Scheduling
  • Purchasing & Receiving
  • ROI Tracking
  • Ratings/Reviews
  • Real-Time Monitoring
  • Referral Templates
  • Referral Tracking
  • Reminders
  • Reporting/Analytics
  • Response Management
  • Review Generation
  • Review Monitoring
  • Review Notification
  • Review Request
  • Rewards Management
  • SEO Management
  • SMS Messaging
  • Scheduled Messaging
  • Sentiment Analysis
  • Shortcodes
  • Social Media Integration
  • Social Media Monitoring
  • Social Promotion
  • Social Sharing
  • Survey/Poll Management
  • Surveys & Feedback
  • Text Analysis
  • Text-to-Win
  • Third-Party Integrations
  • Trend Analysis
  • Visual Analytics
  • Website Integration
  • Widgets
  • eCommerce Management

Integrations

  • Total integrations29
  • Adobe Commerce
  • BigCommerce
  • Freshdesk
  • Google Analytics 360
  • HubSpot CRM
  • Intercom
  • Jira
  • Mailchimp
  • Meta for Business
  • Pipedrive
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Twilio
  • Twitter/X
  • WhatsApp
  • WordPress
  • Zapier
  • Zendesk Suite
  • Zoho CRM
  • Total integrations108
  • Adobe Commerce
  • BigCommerce
  • Freshdesk
  • Google Analytics 360
  • HubSpot CRM
  • Intercom
  • Jira
  • Mailchimp
  • Meta for Business
  • Pipedrive
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Twilio
  • Twitter/X
  • WhatsApp
  • WordPress
  • Zapier
  • Zendesk Suite
  • Zoho CRM

User reviews that mention these apps

KO
AvatarImg

Kathleen O.

Consumer Goods, 5,001-10,000 employees

Used weekly for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend1/10

Share this review:

Bazaarvoice logo

Bazaarvoice

Not impressed

Reviewed a year ago

I am a detractor at this point.

Pros

I have not found anything yet. The team is unhelpful, unavailable, and untrained.

Cons

It has been several months, and there is inconsistent support, unknowledgeable project leads, nonexistent technology experts and we still do not have either functionality live or working as it should. We were strong armed into leaving Yotpo and it has been worse than even anticipated. There is a lack of knowledge and leadership in spearheading the implementation of your technology. Rarely are we given correct answers during our calls.