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Yotpo, the leading eCommerce marketing platform, helps thousands of forward-thinking brands like Rebecca Minkoff, MVMT, Bob’s Discount Furniture, and Steve Madden accelerate direct-to-consumer growth. Our single-platform approach integrates data-driven solutions for reviews, loyalty, SMS marketing, and more. Brands with Yotpo are empowered to create smarter, higher-converting experiences that spark and sustain customer relationships. We integrate with the tools you use every day, including Google, Instagram, top eCommerce platforms, and the rest of your tech stack. Yotpo is a Forbes Cloud 100 company with offices in New York, London, Boston, and Tel Aviv.
Typical customers
Platforms supported
Support options
Training options
Value for money
4.0
/5
304
Starting from
No pricing info
Value for money contenders
Functionality
4.4
/5
304
Total features
72
12 categories
Functionality contenders
Overall Rating
4.6
/5
304
Positive reviews
209
72
15
4
4
CM
Chantell M.
JB
Joe B.
JH
Jeanette H.
AO
Albin O.
Reese D.
JF
Jonathan F.
Overall rating contenders
Monica K.
Co-founder
Food & Beverages, 51-200 employees
Review source
Transcript
Monica K: Hi, I'm Monica. I'm a marketing executive in the food and beverage industry and I give Yotpo...
Travis R.
Verified reviewer
Used daily for 2+ years
Review source
Share this review:
It makes my client's money every day and increases engagement. It makes me look good every time I recommend it and Yotpo is a great company to deal with.
Yotpo is easy to install if you're using a major eCommerce cart provider like Magento, Shopify, etc. There are some other copy cats out there that promise the world but they have all fallen short or simply miss things. I'm using the incentive coupons to get more reviews with some clients and it's awesome. The review moderation is easy to use, makes sense and we use it every day. As an eCommerce consultant I recommend Yotpo to all my clients and see the results first hand.
Yotpo can be a powerful tool in the right hands. It has a ton of features and you can get lost during setup on which are the most important.
Jeanette H.
Retail, self-employed
Used daily for 2+ years
Review source
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I'm very pleased. I'm also impressed with the staff. They've been super helpful and friendly.
I loved the ability to keep everything all in one place. It's super user friendly (although I'm still learning every day) .
Wish there were more options for email templates. Sometimes I don't have time to custom create a new look so if there were more options where I could just plug in my over verbiage and photos of products it would be super helpful.
Thank you for leaving a review! We really appreciate your feedback.
Adam S.
Health, Wellness and Fitness, 1-10 employees
Used weekly for 2+ years
Review source
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Yotpo creates the best review app for Shopify without question. I Love the, Subscribe & Save, Reviews Features, Integrations, and most of all, the various stars at all levels, including customer-facing services. I get emailed daily by competitors and always respond, "If you can do it better than YotPo - I'm in" I have yet to consider changing services and find that working with the technical talents of YoTpo has raised my expectations too high to be emailed a 2nd time by competitors in the Shopify integration space.
1. The people behind it the Apps 2. The technology software 3. The accreditation built over time
I wish the google integration was more affordable (The ability to see my product ratings on Google Search). To pay several hundred per month for that feature is a bummer; that's not a software glitch, that's more of a Google is ripping Yotpo Off glitch & Yotpo has to cover their costs - I am but a humble business who donates processed and thus wants ALL the features for less :)
Thank you so much for taking the time to leave this review, we really appreciate it. We are constantly iterating our plan options in an effort to provide the best solution for our customers at each point in their journey; however, we understand that it doesn't work for everyone. If you have any questions regarding your current plan and features or any of our other plans, please feel free to reach out to our support team at any time.
Albin O.
Internet, 1,001-5,000 employees
Used daily for 1-2 years
Review source
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We have used Yotbo for a few years, and since it's implemented on our website it is hard for us to abandon Yotpo, although we really want to.
A lot of automatic features, and the software takes care of most things.
1. In the Q/A-section there is a "Send to past shoppers"-button. We absolutely hate this button, and there is no option to hide or remove it. It's very easy to accidentally press the button and then an e-mail is sent to hundreds of customers saying our company needs help answering the question. When this happens, we get a lot of angry e-mails from customers asking what we are doing and telling us how...
Thank you for taking the time to leave this review. Firstly, we'd like to apologize for any inconvenience, we absolutely understand your frustration. We are constantly working on improving our product, and your feedback is incredibly valuable to our process. Please know that our support team is at your disposal and are ready to help you with any issues you might be experiencing. Again, we'd like to thank you for sharing your feedback with us, it is a critical part of our ongoing efforts to improve.
Anonymous Reviewer
Verified reviewer
Sporting Goods, 10,001+ employees
Used monthly for 2+ years
Review source
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An excellent resource for reviews, questions, and weekly/monthly summaries. User-friendly and navigable. Early on, the company encountered a few issues, but they were swiftly resolved. It is beneficial to moderate online reviews and responds to meeting customers' needs. I recommend this e-commerce tool.
We have significantly increased the number of reviews with Yotpo. We have a lot of product reviews, not only for marketing but also for the benefit of our customers. They are currently used in advertising, social media, email marketing, and other areas. Due to the large number of SKUs, it was difficult to collect reviews for products other than our most popular. The most useful feature of Yotpo is...
I dislike that once I schedule a campaign with a specific segmentation, the segment's subscribers are locked in, and the campaign does not automatically refresh as the segment changes. This makes sending weekend campaigns difficult because I must wait until the night before to schedule the campaign and ensure that the segmentation is up to date. This also prevents me from sending emails in my preferred time zone.
Q. What type of pricing plans does Yotpo offer?
Yotpo has the following pricing plans:
Pricing model: Free, Subscription
Free Trial: Available
Q. Who are the typical users of Yotpo?
Yotpo has the following typical customers:
Large Enterprises, Mid Size Business, Small Business
Q. What languages does Yotpo support?
Yotpo supports the following languages:
Irish, Polish, Norwegian (Bokmal), Portuguese, Turkish, Japanese, Spanish, Finnish, German, Italian, French, English, Czech, Hungarian, Swedish, Dutch, Danish
Q. Does Yotpo offer an API?
Yes, Yotpo has an API available for use.
Q. What other apps does Yotpo integrate with?
Yotpo integrates with the following applications:
SAP Marketing Cloud, Remarkety, HubSpot Marketing Hub, Shopify Plus, findify, Adobe Commerce, WooCommerce, Mavrck, Smile.io, Re:amaze, Refersion, Weglot, Zaius, Octane AI, Glew, ProveSource, Nosto, SAP Commerce Cloud, Emarsys, Searchspring, Bazaarvoice, Twitter, Sailthru, Trend, Klaviyo, LoyaltyLion, Antavo, Vend, Meta for Business, Fomo, Gorgias, Fresh Relevance, Omnisend, OrderGroove, Mailchimp, Instagram, Volusion, Beeketing, Zinrelo, AdRoll, Salesforce Platform, BigCommerce, Shopify, Zendesk
Q. What level of support does Yotpo offer?
Yotpo offers the following support options:
24/7 (Live rep), Knowledge Base, Chat, Email/Help Desk, Phone Support, FAQs/Forum