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Yotpo

4.6
(349)

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Yotpo, the leading eCommerce marketing platform.

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(49)

Yotpo Pricing, Features, Reviews and Alternatives

Yotpo FAQs

Q. What type of pricing plans does Yotpo offer?

Yotpo has the following pricing plans:
Pricing model: Free, Subscription
Free Trial: Available

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Q. Who are the typical users of Yotpo?

Yotpo has the following typical customers:
Large Enterprises, Mid Size Business, Small Business

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Q. What languages does Yotpo support?

Yotpo supports the following languages:
Czech, Danish, Dutch, English, Finnish, French, German, Hungarian, Irish, Italian, Japanese, Norwegian (Bokmal), Polish, Portuguese, Spanish, Swedish, Turkish

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Q. Does Yotpo offer an API?

Yes, Yotpo has an API available for use.

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Q. What other apps does Yotpo integrate with?

Yotpo integrates with the following applications:
SAP Marketing Cloud, Remarkety, HubSpot Marketing Hub, Shopify Plus, findify, Adobe Commerce, WooCommerce, Mavrck, Smile.io, DataGrail, Re:amaze, Refersion, Weglot, Octane AI, Glew, ProveSource, Nosto, MESA, SAP Commerce Cloud, Emarsys, Searchspring, Bazaarvoice, Twitter, Sailthru, Trend, Klaviyo, LoyaltyLion, Antavo, Vend, Meta for Business, Fomo, Gorgias, Fresh Relevance, Omnisend, OrderGroove, Mailchimp, Instagram, Volusion, Beeketing, Zinrelo, AdRoll, Salesforce Platform, BigCommerce, Shopify, Zendesk Suite

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Q. What level of support does Yotpo offer?

Yotpo offers the following support options:
24/7 (Live rep), Knowledge Base, Chat, Email/Help Desk, Phone Support, FAQs/Forum

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Yotpo product overview

What is Yotpo?

Yotpo, the leading eCommerce marketing platform, helps thousands of forward-thinking brands like Rebecca Minkoff, MVMT, Bob’s Discount Furniture, and Steve Madden accelerate direct-to-consumer growth. Our single-platform approach integrates data-driven solutions for reviews, loyalty, SMS marketing, and more. Brands with Yotpo are empowered to create smarter, higher-converting experiences that spark and sustain customer relationships. We integrate with the tools you use every day, including Google, Instagram, top eCommerce platforms, and the rest of your tech stack. Yotpo is a Forbes Cloud 100 company with offices in New York, London, Boston, and Tel Aviv.

Key benefits of using Yotpo

  • Generate more reviews/content than with any other solution with in-mail form and other tools.

  • Stand out in Google results and from the competition by having reviews & stars show in your paid and organic search results.

  • Use your UGC (user generated content) to market your business -- it’s more trusted and effective than any other brand content.

  • Display verified reviews at key points on your site to increase conversions.

  • Stay in contact with your customers, build relationships so they become loyal and continue to engage with you.
  • Typical customers

    Freelancers
    Small businesses
    Mid size businesses
    Large enterprises

    Platforms supported

    Web
    Android
    iPhone/iPad

    Support options

    24/7 (Live rep)
    Knowledge Base
    Chat
    Email/Help Desk
    Phone Support
    FAQs/Forum

    Training options

    Documentation
    Live Online
    Webinars
    In Person

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    Yotpo pricing information

    Value for money

    4.0

    /5

    349

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    Subscription
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    Yotpo features

    Functionality

    4.4

    /5

    349

    Total features

    71

    12 categories

    Most valued features by users

    Reporting/Analytics
    Campaign Management
    Activity Dashboard
    API
    Third Party Integrations
    Customizable Branding
    Engagement Tracking
    Content Management

    Functionality contenders

    Yotpo users reviews

    Overall Rating

    4.6

    /5

    349

    Positive reviews

    Rating breakdown
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend8.34/10
    Rating distribution

    5

    4

    3

    2

    1

    239

    84

    18

    4

    4

    Pros
    Our personal rep has also been really great to work with. She does a wonderful job of informing us of new YotPo features and analyzing our content for areas of growth.
    They offer quite a few features in the lower priced tiers and are relatively easy to use. Yotpo is a recognized name by many consumers as a trusted reviews platform, which is a great benefit.
    I loved the ability to keep everything all in one place. It's super user friendly (although I'm still learning every day).
    Cons
    Sometimes people provide personal information in their questions, and if we accidentally send these questions (and personal information) to other customers, we might get sued.
    I hate when companies don't put their pricing out there in the open and make you contact them for it.
    WAY too expensive and our reviews are disorganized and all over our website.

    Overall rating contenders

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    Patrick G.

    ecommerce administrator

    Food & Beverages, 1-10 employees

    Review source

    Overall Rating

    a great solution for onsite and integration with PPC Shopping ads

    Reviewed 9 months ago

    Transcript

    Patrick: Hello, my name is Patrick, eCommerce Administrator. I give Yotpo five out five stars. Please...

    RS
    AvatarImg

    Rebecca S.

    Founder

    Food & Beverages, self-employed

    Review source

    Overall Rating

    Best review software for the price!

    Reviewed 9 months ago

    Transcript

    Rebecca: Hi, I'm Becky. I'm an owner. I give Yotpo a five out of five. And for more reviews like this,...

    AvatarImg
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    Ardalan Z.

    Medical Devices, 51-200 employees

    Used daily for 2+ years

    Review source

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    So many features... Amazing support

    Reviewed 6 years ago

    There are maybe more than 100 review apps that can help your company grow organic content or ask customers to write site, and product reviews. But Yotpo is on a completely different level than most. They regularly update their product, have so many features that can help your onsite and offsite strategies, and most importantly (at least for our company), they have a great team of account executives, experts, strategists, and support staffs. We started our experience almost 2 years ago (Yotpo strategist: Hannah Kim) and Yotpo keeps exceeding our expectations with new features every month.

    Pros

    Amazing features - could help both e-commerce and non-ecommerce websites - Great quick support

    Cons

    Installation looks easy at first but sometimes requires some knowledge of coding. Not a real con but I thought you should know that.

    BP
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    Ben P.

    Food & Beverages, 11-50 employees

    Used daily for 2+ years

    Review source

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    Has helped our business

    Reviewed 3 years ago
    Pros

    Yotpo has allowed us to gather thousands of customer reviews that help provide social proof to drive new customer purchases. We have been using the softeware successfully for over 2 years and have now signed up to their SMS marketing platform.

    Cons

    The Facebook advertising integration is very basic and does not allow for well crafted adverts to be launched.

    Vendor response

    Hello Ben! Thank you for the amazing review! We're happy to know you've been enjoying Yotpo for so long and that you keep seeing great results.

    CM
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    Colette M.

    Consumer Goods, 1-10 employees

    Used weekly for 2+ years

    Review source

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend4/10

    Share this review:

    Overpriced with Poor Support

    Reviewed 2 years ago

    The platform is not hard to use. Quick and easy to get review emails going out. But there have been too many cons for us not to be frustrated and begin to look for an alternative when our contract is over.

    Pros

    Yotpo makes the short list of Google Review partners. This is a big plus for them. And they do offer some neat features, like the ability to invite customers to not only review a product, but also review the company at the same time.

    Cons

    Yotpo price is much higher than their competitors. They seem to feel that their product is much more superior and therefore justifies the price tag. In reality, a lot of their competitors now offer the exact same services and have similar capabilities---at a much lower price.

    Vendor response

    Thank you for taking the time to leave your feedback, we truly appreciate it. We are constantly working on our pricing and plan options in an effort to provide the best solution for our customers at each point in their journey; however, we understand that it doesn't work for everyone! If you have any questions regarding your plan or pricing, please feel free to reach out to us anytime.

    KO
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    Katrina O.

    Building Materials, 51-200 employees

    Used daily for 2+ years

    Review source

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    Valuable for ECommerce

    Reviewed 2 months ago

    I've had an overall positive experience with Yotpo because is helps our customers see past product reviews and project images.

    Pros

    I like that we are able to show our future customers products they are looking for, as well as display honest, customer feedback. This adds to the overall shopping experience.

    Cons

    There are some technical issues that I have not been able to do or figure out over the years. Even with development help, we still run into issues occasionally.

    Vendor response

    Thanks so much for sharing your feedback — we're happy to hear that you're enjoying Yotpo Reviews. If you ever have questions about specific functionality or features, we encourage you to reach out to our support team for assistance.

    CB
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    Catarina B.

    Retail, self-employed

    Used daily for 6-12 months

    Review source

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    Reviewing the Reviews

    Reviewed 3 years ago

    For a small company, every bit of feedback matters to build brand trust and confidence and I wouldn't have been able to do it without Yotpo.

    Pros

    Yotpo has been a very good asset to my company as it has made it very easy to capture user feedback on my products and subsequently display them on the website. Their integration with WooCommerce is seamless and the ease of capturing reviews with an email integrated form is super quick.

    Cons

    The only negative for me is how their external scripts can affect my site speed, perhaps this is something they can work on improving as in this day an age speed is key for converting viewers into customers.

    Vendor response

    Thanks for taking the time to leave a review! We work hard to meet our customers' expectations, and we're happy to hear we hit the mark for you.

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