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Yotpo

4.6
(357)

Write a review

Yotpo, the leading eCommerce marketing platform.

(55)

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Yotpo Pricing, Features, Reviews and Alternatives

Yotpo FAQs

Q. What type of pricing plans does Yotpo offer?

Yotpo has the following pricing plans:
Starting from: $29.00/month
Pricing model: Free, Subscription
Free Trial: Available

These products have better value for money


Q. Who are the typical users of Yotpo?

Yotpo has the following typical customers:
Large Enterprises, Mid Size Business, Small Business


Q. What languages does Yotpo support?

Yotpo supports the following languages:
Czech, Danish, Dutch, English, Finnish, French, German, Hungarian, Irish, Italian, Japanese, Norwegian (Bokmal), Polish, Portuguese, Spanish, Swedish, Turkish


Q. Does Yotpo offer an API?

Yes, Yotpo has an API available for use.


Q. What other apps does Yotpo integrate with?

Yotpo integrates with the following applications:
SAP Marketing Cloud, Remarkety, HubSpot Marketing Hub, Shopify Plus, findify, Adobe Commerce, WooCommerce, Later Influence, Smile.io, DataGrail, Re:amaze, Refersion, Weglot, Octane AI, Glew, ProveSource, Nosto, MESA, SAP Commerce Cloud, Emarsys, Searchspring, Bazaarvoice, Twitter/X, Marigold Engage by Sailthru, Trend, Klaviyo, LoyaltyLion, Antavo, Vend, Meta for Business, Fomo, Gorgias, Fresh Relevance, Omnisend, OrderGroove, Mailchimp, ViralSweep, Instagram, Volusion, Beeketing, Zinrelo, AdRoll, Salesforce Platform, BigCommerce, Shopify, Zendesk Suite, Cordial


Q. What level of support does Yotpo offer?

Yotpo offers the following support options:
24/7 (Live rep), Knowledge Base, Chat, Email/Help Desk, Phone Support, FAQs/Forum

Yotpo product overview

Price starts from

29

Per month

What is Yotpo?

Yotpo, the leading eCommerce marketing platform, helps thousands of forward-thinking brands like Rebecca Minkoff, MVMT, Bob’s Discount Furniture, and Steve Madden accelerate direct-to-consumer growth. Our single-platform approach integrates data-driven solutions for reviews, loyalty, SMS marketing, and more. Brands with Yotpo are empowered to create smarter, higher-converting experiences that spark and sustain customer relationships. We integrate with the tools you use every day, including Google, Instagram, top eCommerce platforms, and the rest of your tech stack. Yotpo is a Forbes Cloud 100 company with offices in New York, London, Boston, and Tel Aviv.

Key benefits of using Yotpo

  • Generate more reviews/content than with any other solution with in-mail form and other tools.

  • Stand out in Google results and from the competition by having reviews & stars show in your paid and organic search results.

  • Use your UGC (user generated content) to market your business -- it’s more trusted and effective than any other brand content.

  • Display verified reviews at key points on your site to increase conversions.

  • Stay in contact with your customers, build relationships so they become loyal and continue to engage with you.
  • Typical customers

    Freelancers
    Small businesses
    Mid size businesses
    Large enterprises

    Platforms supported

    Web
    Android
    iPhone/iPad

    Support options

    24/7 (Live rep)
    Knowledge Base
    Chat
    Email/Help Desk
    Phone Support
    FAQs/Forum

    Training options

    Documentation
    Live Online
    Webinars
    In Person

    Not sure about Yotpo? Compare it with a popular alternative

    Starting from

    29

    Per month

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    Why am I seeing this?

    Yotpo pricing information

    Value for money

    4.0

    /5

    357

    Starting from

    29

    Per month

    Pricing options

    Free plan
    Subscription
    Free trial
    Pricing range

    Value for money contenders

    Yotpo features

    Functionality

    4.4

    /5

    357

    Total features

    68

    11 categories

    Most valued features by users

    Reporting/Analytics
    Activity Dashboard
    API
    Third-Party Integrations
    Campaign Management
    Customizable Branding
    Engagement Tracking
    Content Management

    Functionality contenders

    Yotpo users reviews

    Overall Rating

    4.6

    /5

    357

    Positive reviews

    Rating breakdown
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend8.34/10
    Rating distribution

    5

    4

    3

    2

    1

    244

    86

    18

    4

    5

    Pros
    Our personal rep has also been really great to work with. She does a wonderful job of informing us of new YotPo features and analyzing our content for areas of growth.
    They offer quite a few features in the lower priced tiers and are relatively easy to use. Yotpo is a recognized name by many consumers as a trusted reviews platform, which is a great benefit.
    I loved the ability to keep everything all in one place. It's super user friendly (although I'm still learning every day).
    Cons
    Sometimes people provide personal information in their questions, and if we accidentally send these questions (and personal information) to other customers, we might get sued.
    I hate when companies don't put their pricing out there in the open and make you contact them for it.
    WAY too expensive and our reviews are disorganized and all over our website.

    Overall rating contenders

    MM
    AvatarImg

    Markeisha M.

    Founder

    Cosmetics, 1-10 employees

    Review source

    Overall Rating

    Don't think about it, just do it!

    Reviewed 10 months ago

    Transcript

    Markeisha: Hi, my name is Markeisha. I am the owner of Bom Skin & Company. We are a cosmetic manufacturing...

    AvatarImg
    AvatarImg

    Patrick G.

    ecommerce administrator

    Food & Beverages, 1-10 employees

    Review source

    Overall Rating

    a great solution for onsite and integration with PPC Shopping ads

    Reviewed 2 years ago

    Transcript

    Patrick: Hello, my name is Patrick, eCommerce Administrator. I give Yotpo five out five stars. Please...

    AvatarImg
    AvatarImg

    Ardalan Z.

    Medical Devices, 51-200 employees

    Used daily for 2+ years

    Review source

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    So many features... Amazing support

    Reviewed 7 years ago

    There are maybe more than 100 review apps that can help your company grow organic content or ask customers to write site, and product reviews. But Yotpo is on a completely different level than most. They regularly update their product, have so many features that can help your onsite and offsite strategies, and most importantly (at least for our company), they have a great team of account executives, experts, strategists, and support staffs. We started our experience almost 2 years ago (Yotpo strategist: Hannah Kim) and Yotpo keeps exceeding our expectations with new features every month.

    Pros

    Amazing features - could help both e-commerce and non-ecommerce websites - Great quick support

    Cons

    Installation looks easy at first but sometimes requires some knowledge of coding. Not a real con but I thought you should know that.

    Cv
    AvatarImg

    Cleo v.

    Retail, 11-50 employees

    Used daily for less than 6 months

    Review source

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend8/10

    Share this review:

    Leader in the Loyalty/Referral Space

    Reviewed 3 years ago
    Pros

    Yotpo definitely offers the most robust options for loyalty and referral programs, that definitely is what stood out to me as I was vetting different partner options. Their list of integrations is lengthy and they're constantly adding more integrations based on user feedback

    Cons

    It's expensive - definitely the most expensive of the options out there, but it comes with white glove service during set up as well as a very experienced account representative.

    Vendor response

    Thank you for taking the time to leave your feedback. We always try to ensure our customers are on their 'right fit' plan, meaning how much you're paying should align with the services you're receiving and what your business needs to see success with Yotpo. However, we understand that it may not be right for everyone. Feel free to reach out any time to us with any questions you might have about our plans or pricing model. We will do our very best to make sure you get the most of your Yotpo plan.

    CM
    AvatarImg

    Colette M.

    Consumer Goods, 1-10 employees

    Used weekly for 2+ years

    Review source

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend4/10

    Share this review:

    Overpriced with Poor Support

    Reviewed 3 years ago

    The platform is not hard to use. Quick and easy to get review emails going out. But there have been too many cons for us not to be frustrated and begin to look for an alternative when our contract is over.

    Pros

    Yotpo makes the short list of Google Review partners. This is a big plus for them. And they do offer some neat features, like the ability to invite customers to not only review a product, but also review the company at the same time.

    Cons

    Yotpo price is much higher than their competitors. They seem to feel that their product is much more superior and therefore justifies the price tag. In reality, a lot of their competitors now offer the exact same services and have similar capabilities---at a much lower price.

    Vendor response

    Thank you for taking the time to leave your feedback, we truly appreciate it. We are constantly working on our pricing and plan options in an effort to provide the best solution for our customers at each point in their journey; however, we understand that it doesn't work for everyone! If you have any questions regarding your plan or pricing, please feel free to reach out to us anytime.

    HR
    AvatarImg

    Harshit R.

    Internet, 501-1,000 employees

    Used weekly for 2+ years

    Review source

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend8/10

    Share this review:

    Great product for large enterprises

    Reviewed 3 years ago

    Pretty smooth, very nice account managers and prompt customer support.

    Pros

    Good sentiment analysis feature with industry benchmarks, does the job of review collection and monitoring pretty well. Also good IG push feature.

    Cons

    Less options for 3P review push on websites such as Trustpilot and Sitejabber, Slightly complicated automated review setup

    Vendor response

    Thank you for taking the time to share your review. We are constantly working on improving our product and features, and your feedback is incredibly valuable to us.

    SC
    AvatarImg

    Sue C.

    Consumer Goods, self-employed

    Used daily for 6-12 months

    Review source

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend5/10

    Share this review:

    Great customer review app

    Reviewed 3 years ago
    Pros

    Easy to configure, customise, integrate and use

    Cons

    Pricing does seem aligned to larger businesses

    Vendor response

    Thank you for your review, we really appreciate it. We are constantly iterating our pricing and plan options in an effort to provide the best solution for businesses at each point in their journey; however, we understand that it doesn't work for everyone. If you have any questions regarding your current plan or any of our other plans, please feel free to contact our customer service at any time.

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