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Yotpo vs Birdeye Comparison
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Good recommendations?
Overview
Yotpo, the leading eCommerce marketing platform, helps thousands of brands accelerate direct-to-consumer growth. Our single-platform...
Birdeye is the leading AI-powered reputation and social media management platform for local brands. Over 150,000 businesses...
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
Video & Screenshots
Pricing
Starting from
29
Per month
- Free trial available
- Credit cardless trial
- Free account
- Subscription based
Starting from
350
Per month
- Free trial available
- Credit cardless trial
- Free account
- Subscription based
User reviews
Pros
Our personal rep has also been really great to work with. She does a wonderful job of informing us of new YotPo features and analyzing our content for areas of growth.
They offer quite a few features in the lower priced tiers and are relatively easy to use. Yotpo is a recognized name by many consumers as a trusted reviews platform, which is a great benefit.
I loved the ability to keep everything all in one place. It's super user friendly (although I'm still learning every day).
Pros
I find that very helpful in knowing peoples interest in reviewing us. The customer service has always been helpful and very responsive.
We have seen such an phenomenal growth with our company. We have tripled our sales and are able to have our amazing clients leave amazing stories on their experience.
Our agency has really enjoyed working with BirdEye. It's proved to be a very effective way to manage the review process for our clients - and has yielded some great results.
Cons
Sometimes people provide personal information in their questions, and if we accidentally send these questions (and personal information) to other customers, we might get sued.
WAY too expensive and our reviews are disorganized and all over our website.
It's very unlikely that the person will go back and write a new review since they are now no longer prompted to do a review.
Cons
Finding the review request button is now difficult. My employees will no longer use the product due to difficulty to use and I am getting tired of emails and texts all day.
Getting to speak with someone or cancelling a contract that was done incorrectly the first time was a problem. They don't return phone calls.
Minor complaint - time frames for viewing reports don't have a simple "last month" option.
Key features
- Total features70
- 2-Way Messaging
- AI Content Creation
- AI Writing Assistant
- AI/Machine Learning
- API
- Access Controls/Permissions
- Activity Dashboard
- Alerts/Escalation
- Alerts/Notifications
- Audience Targeting
- Augmented Analytics
- Automated Publishing
- Automated Responses
- Autoresponders
- Benchmarking
- Brand Guidelines
- CRM
- Calendar Management
- Campaign Analytics
- Campaign Management
- Campaign Scheduling
- Canned Responses
- Chat/Messaging
- Chatbot
- Code-free Development
- Collaboration Tools
- Commenting/Notes
- Communication Management
- Competitive Analysis
- Competitor Monitoring
- Contact Management
- Content Creation
- Content Ideas
- Content Management
- Contextual Guidance
- Conversion Tracking
- Customer Communication
- Customer Engagement
- Customer Experience Management
- Customer History
- Customer Segmentation
- Customizable Branding
- Customizable Fields
- Customizable Forms
- Customizable Questions
- Customizable Reports
- Customizable Templates
- Dashboard
- Data Analysis Tools
- Data Import/Export
- Data Security
- Data Visualization
- Digital Asset Management
- Discussions/Forums
- Drag & Drop
- Email Alerts
- Email Marketing
- Email Reminders
- Engagement Tracking
- Feedback Management
- File Sharing
- Filtering
- For Customer Referrals
- For Sales/Marketing
- Gamification
- Group Management
- Group Messaging
- Human Handover
- Image Library
- Impact Measurement
- Influencer Tracking
- Intent Recognition
- Keyword Filtering
- Keyword Tracking
- Knowledge Base Management
- Knowledge Management
- Lead Capture
- Lead Qualification
- Live Chat
- Loyalty Cards
- Loyalty Program
- Mass Texting
- Message Personalization
- Mobile Access
- Mobile Alerts
- Mobile Coupons
- Mobile Payments
- Mobile Survey
- Moderation
- Monitoring
- Multi-Channel Campaigns
- Multi-Channel Communication
- Multi-Channel Data Collection
- Multi-Channel Distribution
- Multi-Channel Management
- Multi-Channel Marketing
- Multi-Language
- Multi-Location
- Multiple Payment Options
- Natural Language Processing
- Negative Feedback Management
- Offline Form
- One-to-One Messaging
- Online Payments
- Performance Metrics
- Post Scheduling
- Pre-Configured Bot
- Predictive Analytics
- Proactive Chat
- Publish Scheduling
- Pulse Surveys
- Question Branching
- ROI Tracking
- Ratings/Reviews
- Real Time Comparisons
- Real-Time Analytics
- Real-Time Data
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Reporting
- Real-time Consumer-facing Chat
- Real-time Conversations
- Referral Templates
- Referral Tracking
- Reminders
- Reporting & Statistics
- Reporting/Analytics
- Reputation Management
- Response Management
- Review Generation
- Review Monitoring
- Review Notification
- Review Request
- Rewards Management
- SEO Audit
- SEO Management
- SMS Messaging
- Scheduled Messaging
- Screen Sharing
- Search/Filter
- Sentiment Analysis
- Shortcodes
- Single Sign On
- Skip Logic
- Social Listening
- Social Media Integration
- Social Media Monitoring
- Social Promotion
- Social Sharing
- Support Ticket Management
- Survey Builder
- Survey/Poll Management
- Surveys & Feedback
- Tagging
- Template Management
- Text Analysis
- Text-to-Win
- Third-Party Integrations
- Transaction Monitoring
- Transcripts/Chat History
- Trend Analysis
- URL Customization
- Video Chat
- Virtual Assistant
- Visual Analytics
- Web Tracking
- Website Integration
- Website Monitoring
- Widgets
- eCommerce Management
- Total features148
- 2-Way Messaging
- AI Content Creation
- AI Writing Assistant
- AI/Machine Learning
- API
- Access Controls/Permissions
- Activity Dashboard
- Alerts/Escalation
- Alerts/Notifications
- Audience Targeting
- Augmented Analytics
- Automated Publishing
- Automated Responses
- Autoresponders
- Benchmarking
- Brand Guidelines
- CRM
- Calendar Management
- Campaign Analytics
- Campaign Management
- Campaign Scheduling
- Canned Responses
- Chat/Messaging
- Chatbot
- Code-free Development
- Collaboration Tools
- Commenting/Notes
- Communication Management
- Competitive Analysis
- Competitor Monitoring
- Contact Management
- Content Creation
- Content Ideas
- Content Management
- Contextual Guidance
- Conversion Tracking
- Customer Communication
- Customer Engagement
- Customer Experience Management
- Customer History
- Customer Segmentation
- Customizable Branding
- Customizable Fields
- Customizable Forms
- Customizable Questions
- Customizable Reports
- Customizable Templates
- Dashboard
- Data Analysis Tools
- Data Import/Export
- Data Security
- Data Visualization
- Digital Asset Management
- Discussions/Forums
- Drag & Drop
- Email Alerts
- Email Marketing
- Email Reminders
- Engagement Tracking
- Feedback Management
- File Sharing
- Filtering
- For Customer Referrals
- For Sales/Marketing
- Gamification
- Group Management
- Group Messaging
- Human Handover
- Image Library
- Impact Measurement
- Influencer Tracking
- Intent Recognition
- Keyword Filtering
- Keyword Tracking
- Knowledge Base Management
- Knowledge Management
- Lead Capture
- Lead Qualification
- Live Chat
- Loyalty Cards
- Loyalty Program
- Mass Texting
- Message Personalization
- Mobile Access
- Mobile Alerts
- Mobile Coupons
- Mobile Payments
- Mobile Survey
- Moderation
- Monitoring
- Multi-Channel Campaigns
- Multi-Channel Communication
- Multi-Channel Data Collection
- Multi-Channel Distribution
- Multi-Channel Management
- Multi-Channel Marketing
- Multi-Language
- Multi-Location
- Multiple Payment Options
- Natural Language Processing
- Negative Feedback Management
- Offline Form
- One-to-One Messaging
- Online Payments
- Performance Metrics
- Post Scheduling
- Pre-Configured Bot
- Predictive Analytics
- Proactive Chat
- Publish Scheduling
- Pulse Surveys
- Question Branching
- ROI Tracking
- Ratings/Reviews
- Real Time Comparisons
- Real-Time Analytics
- Real-Time Data
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Reporting
- Real-time Consumer-facing Chat
- Real-time Conversations
- Referral Templates
- Referral Tracking
- Reminders
- Reporting & Statistics
- Reporting/Analytics
- Reputation Management
- Response Management
- Review Generation
- Review Monitoring
- Review Notification
- Review Request
- Rewards Management
- SEO Audit
- SEO Management
- SMS Messaging
- Scheduled Messaging
- Screen Sharing
- Search/Filter
- Sentiment Analysis
- Shortcodes
- Single Sign On
- Skip Logic
- Social Listening
- Social Media Integration
- Social Media Monitoring
- Social Promotion
- Social Sharing
- Support Ticket Management
- Survey Builder
- Survey/Poll Management
- Surveys & Feedback
- Tagging
- Template Management
- Text Analysis
- Text-to-Win
- Third-Party Integrations
- Transaction Monitoring
- Transcripts/Chat History
- Trend Analysis
- URL Customization
- Video Chat
- Virtual Assistant
- Visual Analytics
- Web Tracking
- Website Integration
- Website Monitoring
- Widgets
- eCommerce Management
Integrations
- Total integrations110
- Adobe Commerce
- BigCommerce
- Google Ads
- Google Analytics 360
- HubSpot CRM
- HubSpot Marketing Hub
- LinkedIn for Business
- Mailchimp
- Marketo Engage
- Meta for Business
- Pipedrive
- Salesforce Sales Cloud
- Shopify
- Slack
- Stripe
- Twitter/X
- WooCommerce
- WordPress
- Zapier
- Total integrations139
- Adobe Commerce
- BigCommerce
- Google Ads
- Google Analytics 360
- HubSpot CRM
- HubSpot Marketing Hub
- LinkedIn for Business
- Mailchimp
- Marketo Engage
- Meta for Business
- Pipedrive
- Salesforce Sales Cloud
- Shopify
- Slack
- Stripe
- Twitter/X
- WooCommerce
- WordPress
- Zapier
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