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Yotpo vs Birdeye Comparison (2026)
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Overview
Maximize response rate with personalized review requests, reminders, and incentives. Use one interface to collect, manage, and respond to your customer content.
Birdeye is the leading AI-powered reputation and social media management platform for local brands. Over 150,000 businesses use Birdeye to maximize online reputation, engage across social channels, and gain insights to enhance customer experience and grow.
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
Video & Screenshots
Pricing
User reviews
4.5
377
5
4
3
2
1
251
92
23
6
5
- Value for money
- Ease of use
- Features
- Customer support
72%
would recommend this app4.7
707
5
4
3
2
1
570
95
17
6
19
- Value for money
- Ease of use
- Features
- Customer support
85%
would recommend this appPros
“It's fine. If you need a reviews platform with decent UGC tools and want something that plays nicely with Shopify, it gets the job done. But if you're expecting a true all-in-one that replaces your ESP or a proper loyalty program, it falls short.”
DY
Darren Y.
Sr Manager, Digital Marketing
“Their loyalty program is decent and allows SMB to offer a turnkey solution that will drive higher lifetime engagement with our biggest spending customers.”
AL
Andrew L.
eCommerce Manager
“You can pick which reviews hit your website and if one is bad and needs further escalation it will let you reach out to the reviewer by email to solve the issue and ask them to re-review.”
HD
Hannah D.
Warehouse Assistant Manager
Pros
“The automation features and reporting tools help businesses stay engaged with customers and improve their digital presence. While the pricing and learning curve can be challenging, Birdeye is a valuable solution for businesses looking to strengthen customer relationships and manage their reputation effectively.”
KL
Kate L.
Sales
“We love that Birdeye helps us with our online presence by giving our patients the option to leave a review for us if they had a great experience, but it also allows them to give us direct feedback if they didn't have a great experience. ”
LH
Lacy H.
Office Manager
“We can track how many leads go from Birdeye to converted sales and it shows the true value for the money we get with our investment every monthly.”
EP
Eric P.
VP of Sales
Cons
“However during integration they duplicated points in users accounts, not as many customizations as promised, and it's super expensive”
NM
NATASHA M.
Controller
“We also had issues with international markets as some of the copy which appears on site is hard coded in English.”
SL
Suzanne L.
Head of CRM
“Support tickets lack basic functionality, the support portal is a security disaster, they sent me a login to a a rep, not a customer, and then just swept it under the rug.”
Philip G.
Owner
Cons
“Birdeye can be a bit pricey, especially for smaller teams or businesses on a tighter budget.”
GY
Ghiwa Y.
IT manager
“Sometimes the auto responses do not fire to all reviews that I have auto responses set up for.”
KO
Krystina O.
Client Manager
“Sometimes the integration process is a bit taxing and I wish there were more platforms that can be integrated.”
SB
Sammy B.
Client Manager
- Vendor responds to reviews
- Last review3 months ago
- Vendor responds to reviews
- Last reviewa month ago
Key features
- Total features68
- 2-Way Messaging
- A/B Testing
- ACH Payment Processing
- AI
- AI Accessibility Audit
- AI Citation Monitoring
- AI Content Scoring
- AI Copilot
- AI Crawler Analytics
- AI Disclosure
- AI Hallucination Detection
- AI Mention Tracking
- AI Query Matching Analysis
- AI SMS
- AI Search Ranking Insights
- AI Sentiment Monitoring
- AI Text Generation
- AI Text Summarization
- AI Text-to-Speech
- AI Traffic Attribution
- AI Visibility Reporting
- AI Visibility Score
- AI-Driven Content Recommendations
- AI-Optimized Content Structuring
- AI-Readable Content Formatting
- AI/Machine Learning
- API
- API Integration
- Access Controls/Permissions
- Accounting Integration
- Activity Dashboard
- Activity Tracking
- Adaptive Learning
- Adaptive Responses
- Adversarial Training
- Advertising Management
- Advocate Management
- Agent Collaboration
- Alerts/Escalation
- Alerts/Notifications
- Analytics
- Appointment Management
- Appointment Scheduling
- Approval Process Control
- Approval Workflows
- Assessment Management
- Asset & Content Management
- Attended Automation
- Audience Targeting
- Audio References
- Audit Management
- Augmented Analytics
- Authentication
- Automated Alerts and Tasks
- Automated CMS Publishing
- Automated Email Responses
- Automated Image & Video Editing
- Automated Publishing
- Automated Responses
- Automated Routing
- Automated Scheduling
- Automatic Replies
- Autonomous Task Execution
- Autoresponders
- BI Integration
- Backlink Management
- Backlink Monitoring
- Badges
- Barcode/Ticket Scanning
- Basic Reporting
- Behavior Analytics
- Bill Payment
- Billing & Invoicing
- Bounce Rate Analysis
- Brand Entity Analysis
- Brand Guidelines
- Brand Management
- Brand Tracking
- Brand Voice Alignment
- Brand Voice Training
- Branding
- Breadth of Partner Applications
- Broken Link Discovery
- Budgeting
- Building and Personalizing Emails
- Bulk SMS
- Business Process Automation
- CRM
- CRM Integration
- Calendar Management
- Calendar/Reminder System
- Calendaring
- Campaign Analytics
- Campaign Management
- Campaign Optimization
- Campaign Planning
- Campaign Scheduling
- Campaign Segmentation
- Canned Responses
- Care Plan Management
- Care Summaries
- Cash Management
- Change Simulation
- Charting
- Chat/Messaging
- Chatbot
- Citation Intelligence
- Claims Management
- Co-Browsing
- Code Generation
- Code-free Development
- Collaboration
- Collaboration Tools
- Collection of information
- Commenting/Notes
- Communication Management
- Community Management
- Community Q&A
- Competitive Analysis
- Competitive Benchmarking
- Competitive Intelligence
- Competitor AI Presence Comparison
- Competitor Analysis
- Compliance Management
- Conditional Generation
- Configurable Workflow
- Confirmations/Reminders
- Consent Management
- Contact Database
- Contact Management
- Contactless NFC
- Content
- Content Calendar
- Content Creation
- Content Gap Analysis
- Content Generation
- Content Ideas
- Content Insights
- Content Library
- Content Localization
- Content Management
- Content Moderation
- Content Personalization
- Content Safety Guardrails
- Contextual Engagement
- Contextual Guidance
- Control
- Conversation Archiving
- Conversation Editor
- Conversation Intelligence
- Conversion Rate Optimization
- Conversion Tracking
- Corporate Reporting
- Cost Management
- Creative Design
- Credit Card Management
- Credit Card Processing
- Cross-system Integration
- Cryptocurrency Processing
- Custom Domains
- Customer Accounts
- Customer Activity Tracking
- Customer Advocacy
- Customer Database
- Customer Effort Score (CES)
- Customer Engagement
- Customer Experience Management
- Customer Feedback
- Customer History
- Customer Interaction Automation
- Customer Journey Mapping
- Customer Profiles
- Customer Satisfaction (CSAT) Score
- Customer Segmentation
- Customer Service
- Customer Service Analytics
- Customer Service Channels
- Customer Support
- Customer Surveys
- Customizable Branding
- Customizable CTAs
- Customizable Fields
- Dashboard
- Data Visualization
- Digital Asset Management
- Discussions/Forums
- Email Marketing
- Email Reminders
- Engagement Tracking
- Feedback Management
- Filtering
- For Customer Referrals
- Gamification
- Group Management
- Loyalty Cards
- Loyalty Program
- Moderation
- Multi-Channel Campaigns
- Multi-Channel Data Collection
- Multi-Channel Marketing
- Negative Feedback Management
- Performance Metrics
- Predictive Analytics
- Publish Scheduling
- ROI Tracking
- Ratings/Reviews
- Referral Templates
- Referral Tracking
- Reminders
- Reporting/Analytics
- Response Management
- Review Monitoring
- Review Notification
- Review Request
- Rewards Management
- SEO Management
- SMS Marketing
- Sentiment Analysis
- Social Media Integration
- Social Media Monitoring
- Social Promotion
- Social Sharing
- Survey/Poll Management
- Surveys & Feedback
- Text Analysis
- Third-Party Integrations
- Trend Analysis
- UGC Collection
- Visual Analytics
- Widgets
- eCommerce Management
- Total features180
- 2-Way Messaging
- A/B Testing
- ACH Payment Processing
- AI
- AI Accessibility Audit
- AI Citation Monitoring
- AI Content Scoring
- AI Copilot
- AI Crawler Analytics
- AI Disclosure
- AI Hallucination Detection
- AI Mention Tracking
- AI Query Matching Analysis
- AI SMS
- AI Search Ranking Insights
- AI Sentiment Monitoring
- AI Text Generation
- AI Text Summarization
- AI Text-to-Speech
- AI Traffic Attribution
- AI Visibility Reporting
- AI Visibility Score
- AI-Driven Content Recommendations
- AI-Optimized Content Structuring
- AI-Readable Content Formatting
- AI/Machine Learning
- API
- API Integration
- Access Controls/Permissions
- Accounting Integration
- Activity Dashboard
- Activity Tracking
- Adaptive Learning
- Adaptive Responses
- Adversarial Training
- Advertising Management
- Advocate Management
- Agent Collaboration
- Alerts/Escalation
- Alerts/Notifications
- Analytics
- Appointment Management
- Appointment Scheduling
- Approval Process Control
- Approval Workflows
- Assessment Management
- Asset & Content Management
- Attended Automation
- Audience Targeting
- Audio References
- Audit Management
- Augmented Analytics
- Authentication
- Automated Alerts and Tasks
- Automated CMS Publishing
- Automated Email Responses
- Automated Image & Video Editing
- Automated Publishing
- Automated Responses
- Automated Routing
- Automated Scheduling
- Automatic Replies
- Autonomous Task Execution
- Autoresponders
- BI Integration
- Backlink Management
- Backlink Monitoring
- Badges
- Barcode/Ticket Scanning
- Basic Reporting
- Behavior Analytics
- Bill Payment
- Billing & Invoicing
- Bounce Rate Analysis
- Brand Entity Analysis
- Brand Guidelines
- Brand Management
- Brand Tracking
- Brand Voice Alignment
- Brand Voice Training
- Branding
- Breadth of Partner Applications
- Broken Link Discovery
- Budgeting
- Building and Personalizing Emails
- Bulk SMS
- Business Process Automation
- CRM
- CRM Integration
- Calendar Management
- Calendar/Reminder System
- Calendaring
- Campaign Analytics
- Campaign Management
- Campaign Optimization
- Campaign Planning
- Campaign Scheduling
- Campaign Segmentation
- Canned Responses
- Care Plan Management
- Care Summaries
- Cash Management
- Change Simulation
- Charting
- Chat/Messaging
- Chatbot
- Citation Intelligence
- Claims Management
- Co-Browsing
- Code Generation
- Code-free Development
- Collaboration
- Collaboration Tools
- Collection of information
- Commenting/Notes
- Communication Management
- Community Management
- Community Q&A
- Competitive Analysis
- Competitive Benchmarking
- Competitive Intelligence
- Competitor AI Presence Comparison
- Competitor Analysis
- Compliance Management
- Conditional Generation
- Configurable Workflow
- Confirmations/Reminders
- Consent Management
- Contact Database
- Contact Management
- Contactless NFC
- Content
- Content Calendar
- Content Creation
- Content Gap Analysis
- Content Generation
- Content Ideas
- Content Insights
- Content Library
- Content Localization
- Content Management
- Content Moderation
- Content Personalization
- Content Safety Guardrails
- Contextual Engagement
- Contextual Guidance
- Control
- Conversation Archiving
- Conversation Editor
- Conversation Intelligence
- Conversion Rate Optimization
- Conversion Tracking
- Corporate Reporting
- Cost Management
- Creative Design
- Credit Card Management
- Credit Card Processing
- Cross-system Integration
- Cryptocurrency Processing
- Custom Domains
- Customer Accounts
- Customer Activity Tracking
- Customer Advocacy
- Customer Database
- Customer Effort Score (CES)
- Customer Engagement
- Customer Experience Management
- Customer Feedback
- Customer History
- Customer Interaction Automation
- Customer Journey Mapping
- Customer Profiles
- Customer Satisfaction (CSAT) Score
- Customer Segmentation
- Customer Service
- Customer Service Analytics
- Customer Service Channels
- Customer Support
- Customer Surveys
- Customizable Branding
- Customizable CTAs
- Customizable Fields
- Dashboard
- Data Visualization
- Digital Asset Management
- Discussions/Forums
- Email Marketing
- Email Reminders
- Engagement Tracking
- Feedback Management
- Filtering
- For Customer Referrals
- Gamification
- Group Management
- Loyalty Cards
- Loyalty Program
- Moderation
- Multi-Channel Campaigns
- Multi-Channel Data Collection
- Multi-Channel Marketing
- Negative Feedback Management
- Performance Metrics
- Predictive Analytics
- Publish Scheduling
- ROI Tracking
- Ratings/Reviews
- Referral Templates
- Referral Tracking
- Reminders
- Reporting/Analytics
- Response Management
- Review Monitoring
- Review Notification
- Review Request
- Rewards Management
- SEO Management
- SMS Marketing
- Sentiment Analysis
- Social Media Integration
- Social Media Monitoring
- Social Promotion
- Social Sharing
- Survey/Poll Management
- Surveys & Feedback
- Text Analysis
- Third-Party Integrations
- Trend Analysis
- UGC Collection
- Visual Analytics
- Widgets
- eCommerce Management
Integrations
- Total integrations47
- 1CoreSolution
- 8am MyCase
- AdRoll
- Adobe Commerce
- AgencyAnalytics
- Antavo
- Athos Commerce
- Bazaarvoice
- Beeketing
- BigCommerce
- Booker
- Buildertrend
- CareStack
- ChatBot
- Cloud Access Security Broker (CASB)
- Cordial
- Covetrus Avimark
- Curve Dental
- DataGrail
- Denticon
- Dentrix
- Dentrix Ascend
- Dentrix Enterprise
- Domo
- Eaglesoft
- Facebook Business Suite
- FieldPulse
- FieldRoutes
- Filevine
- Fomo
- Fresh Relevance
- Freshdesk
- Glassdoor
- Glew
- Google Ads
- Google Workspace
- Gorgias
- HubSpot Marketing Hub
- HubSpot Sales Hub
- Intelerad
- KingAsterisk Contact Center Software
- Klara
- Klaviyo
- Later Influence
- Lightspeed Retail
- Localo
- LoyaltyLion
- MESA
- MRI Property Management
- Meta for Business
- Microsoft Excel
- Microsoft Outlook
- Microsoft Power BI
- NAPA TRACS
- NetSuite
- NexHealth
- Nexsyis Collision
- NextGen Enterprise
- Nosto
- Octane AI
- Omnisend
- Open Dental
- Oracle Database
- OrderGroove
- Oryx Dental Software
- PatientNow
- Podium
- PointClickCare EHR for Skilled Nursing Facilities
- Postscript
- Practice Better
- ProveSource
- Python Connector for NetSuite
- QuickBooks Online
- Re:amaze
- Refersion
- Remarkety
- Rent Manager
- RingCentral Engage Voice
- SAP Commerce Cloud
- SAP Engagement Cloud (formerly SAP Emarsys)
- SAP Marketing Cloud
- STORIS
- Sailthru
- Salesforce Platform
- SearchAtlas
- ServMan
- ServiceM8
- ServiceTitan
- Shopify
- Shopify POS
- Shopify Plus
- SiteLink Web Edition
- SmartAdvocate
- Smile.io
- Spectora
- Sprout Social
- Storable Edge
- TikTok
- Total Expert
- Trend
- TrueLoyal
- Trustpilot
- Twitter/X
- Valant EHR Suite
- ViralSweep
- Volusion
- WebPT
- Weglot
- WelcomeHome
- WooCommerce
- Xero
- Yardi Voyager
- Zapier
- Zendesk Suite
- Zoho CRM
- eClinicalWorks
- findify
- roommaster
- Total integrations76
- 1CoreSolution
- 8am MyCase
- AdRoll
- Adobe Commerce
- AgencyAnalytics
- Antavo
- Athos Commerce
- Bazaarvoice
- Beeketing
- BigCommerce
- Booker
- Buildertrend
- CareStack
- ChatBot
- Cloud Access Security Broker (CASB)
- Cordial
- Covetrus Avimark
- Curve Dental
- DataGrail
- Denticon
- Dentrix
- Dentrix Ascend
- Dentrix Enterprise
- Domo
- Eaglesoft
- Facebook Business Suite
- FieldPulse
- FieldRoutes
- Filevine
- Fomo
- Fresh Relevance
- Freshdesk
- Glassdoor
- Glew
- Google Ads
- Google Workspace
- Gorgias
- HubSpot Marketing Hub
- HubSpot Sales Hub
- Intelerad
- KingAsterisk Contact Center Software
- Klara
- Klaviyo
- Later Influence
- Lightspeed Retail
- Localo
- LoyaltyLion
- MESA
- MRI Property Management
- Meta for Business
- Microsoft Excel
- Microsoft Outlook
- Microsoft Power BI
- NAPA TRACS
- NetSuite
- NexHealth
- Nexsyis Collision
- NextGen Enterprise
- Nosto
- Octane AI
- Omnisend
- Open Dental
- Oracle Database
- OrderGroove
- Oryx Dental Software
- PatientNow
- Podium
- PointClickCare EHR for Skilled Nursing Facilities
- Postscript
- Practice Better
- ProveSource
- Python Connector for NetSuite
- QuickBooks Online
- Re:amaze
- Refersion
- Remarkety
- Rent Manager
- RingCentral Engage Voice
- SAP Commerce Cloud
- SAP Engagement Cloud (formerly SAP Emarsys)
- SAP Marketing Cloud
- STORIS
- Sailthru
- Salesforce Platform
- SearchAtlas
- ServMan
- ServiceM8
- ServiceTitan
- Shopify
- Shopify POS
- Shopify Plus
- SiteLink Web Edition
- SmartAdvocate
- Smile.io
- Spectora
- Sprout Social
- Storable Edge
- TikTok
- Total Expert
- Trend
- TrueLoyal
- Trustpilot
- Twitter/X
- Valant EHR Suite
- ViralSweep
- Volusion
- WebPT
- Weglot
- WelcomeHome
- WooCommerce
- Xero
- Yardi Voyager
- Zapier
- Zendesk Suite
- Zoho CRM
- eClinicalWorks
- findify
- roommaster
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