Blitzz vs Help Lightning

TeamViewer

Microsoft Teams

Vonage Business Communications

Cognigy.AI

charles

SightCall

Compare Blitzz and Help Lightning based on features, pricing, verified reviews, integrations & more on GetApp. Find out which software is best for your business in 2026.

TeamViewer enables secure remote access, IT management, and AI-driven solutions, serving 630,000+ customers with 2.5B+ installations.

charles assists companies in pioneering conversational commerce by integrating shop systems, chat apps, and bots in a single platform. Key features include lead distribution & qualification, analytics, human handover, one-to-one messaging, real-time conversations, multi-chat, automation, and more.

Business-focused Conversational AI solution to help enterprises deliver outstanding services experiences.

Blitzz is a video-powered support platform which allows users to visualize customer problems, organize inquiries, collaborate, exchange documents & more. Blitzz is designed for field services such as electronic engineers, insurance providers, medical equipment technicians, IT specialists & more.

Alerts/Notifications

Appointment Management

Call Recording

Chat/Messaging

Collaboration Tools

Compliance Management

Customer Database

Customer Experience Management

Customizable Forms

Dispatch Management

Document Storage

Electronic Signature

Inspection Management

Inventory Management

Issue Management

Live Chat

Mobile Access

Multi-Channel Communication

Quotes/Estimates

Remote Access/Control

Reporting/Analytics

Screen Sharing

Self Service Portal

Software Development

SSL Security

Third-Party Integrations

Troubleshooting

Two-Way Audio & Video

Video Conferencing

Video Support

Workflow Management

Blitzz

Android

Linux

Web-based

Windows

iPad

iPhone

VP of CX

They were genuinely interested in how they can help our organization get better by using their solution. They were extremely accommodating and always available to us.

Co-Founder - EVP Ops

The ease with which the session can be initiated, even with customers wary of giving up control of their phone. Quality of photos and videos is excellent.

This is a very impressive product and a great group of people backing it up. We always train our people to try to "see through the phone"; Blitzz makes it possible to do so in reality.

Building inspection Supervisor

If you have been poor service on your mobile phone it will be difficult to do the virtual inspection. Integration might be difficult we use two systems to track and schedule an inspection.

Overall, the ability to "see through the phone" makes the troubleshooting and problem-resolution processes much more effective and efficient and the entire experience more pleasant for all concerned.

IT Specialist

I never thought about switching the product. Nor did I think about the price of the product because it is so good at what it does.

Sr Manager - Change Management

Simplicity and ease of use, and implementation was quick and painless.

Others programs have too many options and confuse the users.

Call Center Supervisor

Ease of use for both the customer and the agent.

Intuitive to learn and use for the most part, and surprisingly easy to get customers' cooperation because it leaves no code on their phones. I hope my competitors don't find out about this.

Inability to resize photos, overly long photo labels.

Take pics of damaged parts/accessories and package received by our customers so we can submit to the carriers for expedited claims & credit processing.

Blitzz screenshot

Blitzz screenshot: Users can annotate their screen in order to provide additional assistance

Blitzz screenshot: Character Recognition Features

Blitzz screenshot: Collaborate effectively by chat and drawing on images

Blitzz screenshot: Receive remote customer support from mobile

Blitzz screenshot: Receive customer support from the video powered platform

Freelancers

Large Enterprises

Mid Size Business

Small Business

SightCall enables your agents and technicians to solve customer problems faster through remote, guided interaction. Trust a platform built on a secure global network that works when and where you need it.

Microsoft Teams is a chat-based workspace in Microsoft 365 which lets users collaborate on documents, make voice & video conference calls, view chat logs, and more. Teams has replaced Skype for Business as Microsoft's online meeting solution.

Vonage Business provides a cloud-hosted business VoIP phone system, with customizable feature sets for the differing needs of small and medium businesses

We provide next generation video collaboration services to enable a company’s experts to work virtually side-by-side with anyone needing help.

Our cloud-based solution applies augmented reality features to improve real-time to improve real-time communications and solve difficult problems.

Access Controls/Permissions

Activity Dashboard

Activity Tracking

Agent Interface

Alerts/Escalation

Annotations

Assignment Management

Audit Trail

Auto-Dialer

Automated Routing

Automatic Call Distribution

Blended Call Center

Blended Learning

Brainstorming

Calendar Management

Call Center Management

Call Logging

Call Monitoring

Call Reporting

Call Routing

Call Scripting

Call Tracking

Call Transfer

Callback Scheduling

Caller ID

Catalog Management

Chatbot

Client Portal

Commenting/Notes

Communication Management

Computer Telephony Integration

Contact Database

Contact Management

Content Creation

Content Library

Content Management

Cross-Device Publishing

Custom Development

Customer Activity Tracking

Customer Communication

Customer History

Customizable Branding

Customizable Fields

Customizable Reports

Customizable Templates

Data Import/Export

Data Retrieval

Diagnostic Tools

Digital Canvas

Document Management

Drag & Drop

Equipment Tracking

Failed Inspection Tracking

Feedback Management

File Management

File Sharing

File Transfer

For Sales/Marketing

For Training/Education

Forecasting

Forms Management

Help Desk Management

Image Capture

Image Library

Image Query

Image Tagging

Inbound Call Center

Incident Management

Interaction Tracking

Interactive Content

Knowledge Base Management

Manual Dialer

Meeting Management

Mobile App

Monitoring

Multimedia Support

Multiple Format Support

Multiple User Accounts

Performance Management

Predictive Analytics

Presentation Streaming

Progress Tracking

Project Templates

Quality Management

Queue Management

Real Time Editing

Help Lightning

Director Service Engineering

Their team was dedicated to helping us deliver a great go-live and differentiated customer experience.

University Professor of Psychology

An expert is in one location, such as a children's hospital, and the parent in another, such as their driveway. Help Lightning is performing beautifully for this task, among others.

Study Coordinator

We have successfully used help lightning to provide instruction to adults ages 18-70+ and will continue to use this product to educate and instruct.

Physician

The virtual presence capability enables me to guide patients in a manner that would otherwise be very difficult remotely. This instills a significant degree of confidence and value into the encounter.

Account Executive

There is now especific features missing. However, it needs to be considerered in a short time road map to propose storage in EU datacenters to be compliance in GDPR for European customers.

It's easy to use and especially powerful to conduct complex tasks when two people are in different locations.

Manager, Service Callcenter

Great product for entering the Merged Reality world.

Director Global Customer Service

The functionalities, the speed and ease of implementation, integration possibilities, the customer support.

Enables bidirectional video, but also enables me to 'reach into' the task field to guide various procedures. This is unique and not available in any other 'telemedical' solution that I know of.

Technical Alliance Manager

Ease of use, functionality, and minimal hardware required.

Field engineers in some countries limited to visit customer sites due to coved 19.

This has been an exceptional product and the customer support has been second to none.

Help Lightning screenshot: Help Lightning was founded by a neurosurgeon who needed the ability to share specific medical procedures from thousands of miles away.

Help Lightning screenshot: Using a mobile phone or tablet, the onsite technician is able to get expert help from someone thousands of miles away.

Help Lightning screenshot: An onsite technician can also go hands free using supported smart glasses.

Help Lightning screenshot: Help Lightning works with your existing devices. No app download is required.

Blitzz vs Help Lightning Comparison (2026)

Blitzz vs Help Lightning Comparison (2026)

Blitzz

Help Lightning

Overview

Video & Screenshots

Pricing

User reviews

Key features

Integrations

Alternatives