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Blitzz Pricing, Features, Reviews and Alternatives

Blitzz product overview

What is Blitzz?

Blitzz is a video-powered support platform which allows users to visualize customer problems, organize inquiries, collaborate, exchange documents & more. Blitzz is designed for field services such as electronic engineers, insurance providers, medical equipment technicians, IT specialists & more.

Key benefits of using Blitzz

  • Organize customer inquiries with prioritizing tools.

  • Visualize customer problems and use video to troubleshoot and resolve issues.

  • Collaborate efficiently and pull in relevant experts with the chat functionality.

  • API calls and webhooks support custom integrations.

  • Blitzz provides a stand-alone as well as a custom white-labeled solution to meet technical support needs.
  • Typical customers

    Freelancers
    Small businesses
    Mid size businesses
    Large enterprises

    Platforms supported

    Web
    Android
    iPhone/iPad

    Support options

    Phone Support
    Email/Help Desk
    Chat
    24/7 (Live rep)
    FAQs/Forum
    Knowledge Base

    Training options

    Webinars
    Live Online
    In Person
    Documentation
    Videos

    Blitzz pricing information

    Value for money

    4.6

    /5

    16

    Price starts from

    No info

    Pricing options

    Free plan
    Subscription
    Free trial
    Pricing range

    Value for money contenders

    Blitzz features

    Functionality

    4.5

    /5

    16
    Total Features36 13 categories

    Most valued features by users

    API
    Third Party Integrations
    Chat/Messaging
    Live Chat
    Alerts / Escalation
    Alerts/Notifications
    Self Service Portal
    Knowledge Base Management

    Functionality contenders

    Blitzz users reviews

    Overall rating

    4.6

    /5

    16

    Positive reviews

    100%

    Write a review
    Rating breakdown
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend9.06/10
    Rating distribution

    5

    4

    3

    2

    1

    10

    6

    0

    0

    0

    Pros
    The ease with which the session can be initiated, even with customers wary of giving up control of their phone. Quality of photos and videos is excellent.

    RN

    Rick N.

    This is a very impressive product and a great group of people backing it up. We always train our people to try to "see through the phone"; Blitzz makes it possible to do so in reality.

    RN

    Rick N.

    Overall, the ability to "see through the phone" makes the troubleshooting and problem-resolution processes much more effective and efficient and the entire experience more pleasant for all concerned.

    RN

    Rick N.

    Cons
    If you have been poor service on your mobile phone it will be difficult to do the virtual inspection. Integration might be difficult we use two systems to track and schedule an inspection.

    TN

    Taye N.

    Others programs have too many options and confuse the users.

    TN

    Taye N.

    Inability to resize photos, overly long photo labels.

    RN

    Rick N.

    Overall rating contenders

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    Blitzz is better than you think.

    Reviewed 5 months ago

    I never had an issue. I never thought about switching the product. Nor did I think about the price of the product because it is so good at what it does.

    Pros

    Blitzz is relatively an easy software to use during both the admin side and client side. It focuses on more technician friendly features and does not deviate from the purpose of the intended product idea. Blitzz is more of a "NEED HELP NOW" so "LETS HELP NOW" business motto.

    Cons

    Blittz really has it all. You cant really complain about not having something because all of the essentials and luxuries are already available.

    Vendor response

    Anjel, thank you so much for taking the time to leave an excellent review. We really appreciate your business.

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    Great inspection software minus the clutter! SIMPLE to use!

    Reviewed 5 months ago

    I think it has been great! Again, Simple to use for both users. Very Simple! Others programs have too many options and confuse the users.

    Pros

    I really like how no software is required to be download and is compatible with phones and androids. YOu also have the option to download the app but it works on chrome on your mobile device. Second, it is very simple to use, other software has too many features that are not needed. It has all the needed items. Example: Private Policy agreement customers have to agree to before starting the service. Easy user managment.

    Cons

    The software is too reliant on mobile connections or wifi connections. If you have been poor service on your mobile phone it will be difficult to do the virtual inspection. Integration might be difficult we use two systems to track and schedule an inspection. Then this system actually does the virtual inspection itself.

    Vendor response

    Truly appreciate your review Taye. Our goal is simplicity for users, that is how you get things done! We are looking for options and suggestions. Thank you for your review.

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend7/10

    Share this review:

    Blitzz

    Reviewed 5 months ago

    Blitzz is easy to work and use. It is a great tool to have inspections.

    Pros

    The Blitzz software is easy to manage and use. A good Wifi or Internet connection and the virtual Blitzz app can be used in any part of the house for an inspection.

    Cons

    Volume problems at the initial connection. May have to stop video & restart video to make a better connection for sound.

    Vendor response

    Hi Keith - Appreciate your review and comments. We will reach out to you on your volume problems to offer suggestions. Thank you so much.

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    Great Remote Support Tool

    Reviewed 5 months ago

    This is a very impressive product and a great group of people backing it up. We always train our people to try to "see through the phone"; Blitzz makes it possible to do so in reality. Intuitive to learn and use for the most part, and surprisingly easy to get customers' cooperation because it leaves no code on their phones. I hope my competitors don't find out about this!

    Pros

    The ease with which the session can be initiated, even with customers wary of giving up control of their phone. Quality of photos and videos is excellent. Overall, the ability to "see through the phone" makes the troubleshooting and problem-resolution processes much more effective and efficient and the entire experience more pleasant for all concerned. Integration with our ticketing system.

    Cons

    Inability to resize photos, overly long photo labels. Of course, success of session is dependent upon good cellphone connection; this is clearly not under Blitzz control but it does occasionally present an obstacle.

    Vendor response

    Rick - "See through the phone" is truly a reality with Blitzz. Your Cons on the photos sound like product suggestions. Remember our customers define our Product Roadmap. We will reach out to better define these ideas.

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend7/10

    Share this review:

    Appreciate your partnership

    Reviewed 5 months ago
    Pros

    No app download, screen capture, easy to setup

    Cons

    Better explanation of SSO dependence on single domains

    Vendor response

    Hi Daniel - We value our partnership and how we collaborate. We will reach out on your SSO concern to ensure that we set the correct path.

    Blitzz FAQs and common questions

    Blitzz has the following pricing plans:
    Pricing model: Subscription
    Free Trial: Available


    Blitzz has the following typical customers:
    Freelancers, Large Enterprises, Mid Size Business, Small Business


    Blitzz supports the following languages:
    English, French, German, Italian, Portuguese, Spanish


    Blitzz supports the following devices:
    Android, iPad, iPhone


    Yes, Blitzz has an API available for use.


    Blitzz integrates with the following applications:
    Salesforce Service Cloud, Zapier, Freshdesk, SAP Business One, Salesforce Sales Cloud, Slack, ServiceMax, Zendesk


    Blitzz offers the following support options:
    Phone Support, Email/Help Desk, Chat, 24/7 (Live rep), FAQs/Forum, Knowledge Base

    Common Blitzz comparisons

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