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Blitzz Pricing, Features, Reviews and Alternatives

Q: Q. What type of pricing plans does Blitzz offer?

Blitzz has the following pricing plans: Pricing model : Subscription Free Trial : Available

Blitzz product overview

What is Blitzz?

Blitzz is a video-powered support platform which allows users to visualize customer problems, organize inquiries, collaborate, exchange documents & more. Blitzz is designed for field services such as electronic engineers, insurance providers, medical equipment technicians, IT specialists & more.

Key benefits of using Blitzz

Organize customer inquiries with prioritizing tools.

Visualize customer problems and use video to troubleshoot and resolve issues.

Collaborate efficiently and pull in relevant experts with the chat functionality.

API calls and webhooks support custom integrations.

Blitzz provides a stand-alone as well as a custom white-labeled solution to meet technical support needs.

Typical customers

Freelancers

Small businesses

Mid size businesses

Large enterprises

Platforms supported

Web

Android

iPhone/iPad

Support options

Phone Support

Email/Help Desk

Chat

24/7 (Live rep)

FAQs/Forum

Knowledge Base

Training options

Webinars

Live Online

In Person

Documentation

Videos

Blitzz pricing information

Value for money

4.6

Price starts from

No info

Pricing options

Free plan

Subscription

Free trial

Pricing range

view pricing plans

Value for money contenders

Blitzz features

Functionality

4.5

Total Features36 13 categories

Most valued features by users

API

Third Party Integrations

Chat/Messaging

Live Chat

Alerts / Escalation

Alerts/Notifications

Self Service Portal

Knowledge Base Management

Blitzz users reviews

Overall rating

4.6

Positive reviews

100%

Write a review

Rating breakdown

Value for money
Ease of use
Features
Customer support
Likelihood to recommend9.06/10

Rating distribution

Pros

The ease with which the session can be initiated, even with customers wary of giving up control of their phone. Quality of photos and videos is excellent.

Rick N.

This is a very impressive product and a great group of people backing it up. We always train our people to try to "see through the phone"; Blitzz makes it possible to do so in reality.

Rick N.

Overall, the ability to "see through the phone" makes the troubleshooting and problem-resolution processes much more effective and efficient and the entire experience more pleasant for all concerned.

Rick N.

Cons

If you have been poor service on your mobile phone it will be difficult to do the virtual inspection. Integration might be difficult we use two systems to track and schedule an inspection.

Taye N.

Others programs have too many options and confuse the users.

Taye N.

Inability to resize photos, overly long photo labels.

Rick N.

Read all reviews

Overall rating contenders

Anjel V.

Oil & Energy, 11-50 employees

Used monthly for 1-2 years

Review source

Overall Rating

Value for money
Ease of use
Features
Customer support
Likelihood to recommend10/10

Share this review:

Blitzz is better than you think.

Reviewed 5 months ago

I never had an issue. I never thought about switching the product. Nor did I think about the price of the product because it is so good at what it does.

Pros

Blitzz is relatively an easy software to use during both the admin side and client side. It focuses on more technician friendly features and does not deviate from the purpose of the intended product idea. Blitzz is more of a "NEED HELP NOW" so "LETS HELP NOW" business motto.

Cons

Blittz really has it all. You cant really complain about not having something because all of the essentials and luxuries are already available.

Vendor response

Anjel, thank you so much for taking the time to leave an excellent review. We really appreciate your business.

Taye N.

Government Administration, 201-500 employees

Used daily for 1-2 years

Review source

Overall Rating

Value for money
Ease of use
Features
Customer support
Likelihood to recommend10/10

Share this review:

Great inspection software minus the clutter! SIMPLE to use!

Reviewed 5 months ago

I think it has been great! Again, Simple to use for both users. Very Simple! Others programs have too many options and confuse the users.

Pros

I really like how no software is required to be download and is compatible with phones and androids. YOu also have the option to download the app but it works on chrome on your mobile device. Second, it is very simple to use, other software has too many features that are not needed. It has all the needed items. Example: Private Policy agreement customers have to agree to before starting the service. Easy user managment.

Cons

The software is too reliant on mobile connections or wifi connections. If you have been poor service on your mobile phone it will be difficult to do the virtual inspection. Integration might be difficult we use two systems to track and schedule an inspection. Then this system actually does the virtual inspection itself.

Vendor response

Truly appreciate your review Taye. Our goal is simplicity for users, that is how you get things done! We are looking for options and suggestions. Thank you for your review.

Keith T.

Government Administration, 501-1,000 employees

Used daily for 1-2 years

Review source

Overall Rating

Value for money
Ease of use
Features
Customer support
Likelihood to recommend7/10

Share this review:

Blitzz

Reviewed 5 months ago

Blitzz is easy to work and use. It is a great tool to have inspections.

Pros

The Blitzz software is easy to manage and use. A good Wifi or Internet connection and the virtual Blitzz app can be used in any part of the house for an inspection.

Cons

Volume problems at the initial connection. May have to stop video & restart video to make a better connection for sound.

Vendor response

Hi Keith - Appreciate your review and comments. We will reach out to you on your volume problems to offer suggestions. Thank you so much.

Rick N.

Business Supplies and Equipment, 11-50 employees

Used daily for less than 6 months

Review source

Overall Rating

Value for money
Ease of use
Features
Customer support
Likelihood to recommend10/10

Share this review:

Great Remote Support Tool

Reviewed 5 months ago

This is a very impressive product and a great group of people backing it up. We always train our people to try to "see through the phone"; Blitzz makes it possible to do so in reality. Intuitive to learn and use for the most part, and surprisingly easy to get customers' cooperation because it leaves no code on their phones. I hope my competitors don't find out about this!

Pros

The ease with which the session can be initiated, even with customers wary of giving up control of their phone. Quality of photos and videos is excellent. Overall, the ability to "see through the phone" makes the troubleshooting and problem-resolution processes much more effective and efficient and the entire experience more pleasant for all concerned. Integration with our ticketing system.

Cons

Inability to resize photos, overly long photo labels. Of course, success of session is dependent upon good cellphone connection; this is clearly not under Blitzz control but it does occasionally present an obstacle.

Vendor response

Rick - "See through the phone" is truly a reality with Blitzz. Your Cons on the photos sound like product suggestions. Remember our customers define our Product Roadmap. We will reach out to better define these ideas.

Daniel J.

Verified reviewer

Utilities, 10,001+ employees

Used daily for 2+ years

Review source

Overall Rating

Value for money
Ease of use
Features
Customer support
Likelihood to recommend7/10

Share this review:

Appreciate your partnership

Reviewed 5 months ago

Pros

No app download, screen capture, easy to setup

Cons

Better explanation of SSO dependence on single domains

Vendor response

Hi Daniel - We value our partnership and how we collaborate. We will reach out on your SSO concern to ensure that we set the correct path.

Read all reviews

Blitzz FAQs and common questions

Q. What type of pricing plans does Blitzz offer?

Blitzz has the following pricing plans:
Pricing model: Subscription
Free Trial: Available

Q. Who are the typical users of Blitzz?

Blitzz has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Small Business

Q. What languages does Blitzz support?

Blitzz supports the following languages:
English, French, German, Italian, Portuguese, Spanish

Q. Does Blitzz support mobile devices?

Blitzz supports the following devices:
Android, iPad, iPhone

Q. Does Blitzz offer an API?

Yes, Blitzz has an API available for use.

Q. What other apps does Blitzz integrate with?

Blitzz integrates with the following applications:
Salesforce Service Cloud, Zapier, Freshdesk, SAP Business One, Salesforce Sales Cloud, Slack, ServiceMax, Zendesk

Q. What level of support does Blitzz offer?

Blitzz offers the following support options:
Phone Support, Email/Help Desk, Chat, 24/7 (Live rep), FAQs/Forum, Knowledge Base

Common Blitzz comparisons

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US office

56 Top Gallant Road
Stamford, CT 06902
USA

Registered office

Calle Álava 121
08018 Barcelona,
Spain

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