Blitzz Pricing, Features, Reviews & Comparison of Alternatives

Blitzz

Video-powered technical support platform

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Blitzz overview

Blitzz is a video-powered support platform which allows users to visualize customer problems, organize inquiries, collaborate, exchange documents & more. Blitzz is designed for field services such as electronic engineers, insurance providers, medical equipment technicians, IT specialists & more.

The platforms aims to help field technicians and customer service agents to solve customer problems through two way video and audio calls, augmented reality, chat, and more. Blitzz allows users to organize customer inquiries, visualize customer problems and collaborate and exchange documents with video technology, chat functionality and image markup tools.

The solution can be used as a standalone app on desktop, Android, or iOS devices, and customers don't need to have the app installed in order to seek or receive assistance. The Blitzz SDK also allows users to integrate with existing platforms such as CRMs and support tools including Salesforce and Zendesk.
www.blitzz.co

Pricing

Pricing options
Value for money
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Devices

Business size

S
M
L

Markets

United States

Supported languages

English
Blitzz screenshot: Receive customer support from the video powered platformBlitzz Remote Support for Field Service_full_subsBlitzz screenshot: Collaborate effectively by chat and drawing on images Blitzz screenshot: Image and video algorithms offer equipment-specific predictive support Blitzz screenshot: Stay on top of inquiries with ticket tracking technologyBlitzz screenshot: Receive remote customer support from mobileBlitzz screenshot: Users can annotate their screen in order to provide additional assistance

Blitzz reviews

There are currently no reviews of Blitzz.
 

Blitzz pricing

Pricing options
Free trial
Subscription
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Contact Blitzz directly for detailed pricing information.

Blitzz features

API
CRM Integration
Chat
Instant Messaging
Knowledge Base
Prioritizing
Third Party Integration
Workflow Management

Activity Dashboard (78 other apps)
Automatic Notifications (76 other apps)
Contact History (68 other apps)
Customizable Branding (69 other apps)
Email Integration (71 other apps)
Monitoring (77 other apps)
Multi-Channel Communication (67 other apps)
Real Time Monitoring (55 other apps)
Reporting & Statistics (88 other apps)
Social Media Integration (70 other apps)
Surveys & Feedback (67 other apps)
Ticket Management (61 other apps)

Additional information for Blitzz

Key features of Blitzz

  • Customer engagement center
  • Automated routing
  • SSL encryption
  • Security & encryption
  • Authentication & security
  • HIPAA compliance
  • Automated backups
  • Known issue management
  • Live chat
  • Help desk
  • Video management
  • Video support
  • Collaboration tools
  • Image & video algorithms
  • Customizable SDK
  • CRM integration
  • Prioritizing
  • Customer support tracking
  • Supporting ticket tracking
  • API
  • Custom integrations
  • Workflow management
  • Labeling
  • Stand-alone
  • Customer experience management
  • Archiving & retention
  • Two-way audio & video
  • Live / video conferencing
  • Instant messaging
  • Issue tracking
  • Recurring issues
  • Call recording
  • Knowledge base
  • Document storage
  • Augmented reality
  • Artificial intelligence
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Benefits

Organize customer inquiries with prioritizing tools.

Visualize customer problems and use video to troubleshoot and resolve issues.

Collaborate efficiently and pull in relevant experts with the chat functionality.

API calls and webhooks support custom integrations.

Blitzz provides a stand-alone as well as a custom white-labeled solution to meet technical support needs.