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Blitzz Logo

Video-powered technical support platform

Table of Contents

Blitzz - 2025 Pricing, Features, Reviews & Alternatives

What is Blitzz?

Blitzz is a video-powered support platform which allows users to visualize customer problems, organize inquiries, collaborate, exchange documents & more. Blitzz is designed for field services such as electronic engineers, insurance providers, medical equipment technicians, IT specialists & more.

The platforms aims to help field technicians and customer service agents to solve customer problems through two way video and audio calls, augmented reality, chat, and more. Blitzz allows users to organize customer inquiries, visualize customer problems and collaborate and exchange documents with video technology, chat functionality and image markup tools.

The solution can be used as a standalone app on desktop, Android, or iOS devices, and customers don't need to have the app installed in order to seek or receive assistance. The Blitzz SDK also allows users to integrate with existing platforms such as CRMs and support tools including Salesforce and Zendesk.

Benefits of using Blitzz

  • Organize customer inquiries with prioritizing tools.

  • Visualize customer problems and use video to troubleshoot and resolve issues.

  • Collaborate efficiently and pull in relevant experts with the chat functionality.

  • API calls and webhooks support custom integrations.

  • Blitzz provides a stand-alone as well as a custom white-labeled solution to meet technical support needs.
  • Starting from

    39

    /user

    Per month

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    Blitzz's key features

    Most critical features, based on insights from Blitzz users:

    Customer Database
    Mobile Access
    Appointment Management
    Live Chat
    Work Order Management
    Dispatch Management

    All Blitzz features

    Features rating:

    Alerts/Notifications
    Self Service Portal
    Quotes/Estimates
    Issue Management
    Customizable Forms
    Workflow Management
    Collaboration Tools
    Inventory Management
    API
    Video Support
    Video Conferencing
    Two-Way Audio & Video
    Troubleshooting
    Third-Party Integrations
    SSL Security
    Software Development
    Call Recording
    Screen Sharing
    Scheduling
    Reporting/Analytics
    Remote Access/Control
    Chat/Messaging
    Multi-Channel Communication
    Inspection Management
    HIPAA Compliant
    Electronic Signature
    Document Storage
    Compliance Management
    Customer Experience Management
    CRM

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    Blitzz pricing

    Value for money rating:

    Starting from

    39

    /user

    Per month

    Pricing details
    Subscription
    Free trial
    Free plan
    Pricing range

    Blitzz support options

    Typical customers

    Freelancers
    Small businesses
    Mid size businesses
    Large enterprises

    Platforms supported

    Web
    Android
    iPhone/iPad

    Support options

    Phone Support
    Email/Help Desk
    Chat
    24/7 (Live rep)
    FAQs/Forum
    Knowledge Base

    Training options

    Webinars
    Live Online
    In Person
    Documentation
    Videos

    Blitzz reviews

    Overall rating

    4.7

    /5

    20

    Positive reviews

    100

    %

    Rating breakdown
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend9.25/10
    Rating distribution

    5

    4

    3

    2

    1

    14

    6

    0

    0

    0

    Pros
    They were genuinely interested in how they can help our organization get better by using their solution. They were extremely accommodating and always available to us.
    The ease with which the session can be initiated, even with customers wary of giving up control of their phone. Quality of photos and videos is excellent.
    This is a very impressive product and a great group of people backing it up. We always train our people to try to "see through the phone"; Blitzz makes it possible to do so in reality.
    Cons
    If you have been poor service on your mobile phone it will be difficult to do the virtual inspection. Integration might be difficult we use two systems to track and schedule an inspection.
    Others programs have too many options and confuse the users.
    Inability to resize photos, overly long photo labels.

    Blitzz FAQs

    Q. What type of pricing plans does Blitzz offer?

    Blitzz has the following pricing plans:
    Starting from: $39.00/month
    Pricing model: Free, Subscription
    Free Trial: Available

    These products have better value for money


    Q. Who are the typical users of Blitzz?

    Blitzz has the following typical customers:
    Freelancers, Large Enterprises, Mid Size Business, Small Business


    Q. What languages does Blitzz support?

    Blitzz supports the following languages:
    English, French, German, Italian, Portuguese, Spanish


    Q. Does Blitzz support mobile devices?

    Blitzz supports the following devices:
    Android, iPad, iPhone


    Q. Does Blitzz offer an API?

    Yes, Blitzz has an API available for use.


    Q. What other apps does Blitzz integrate with?

    Blitzz integrates with the following applications:
    Salesforce Service Cloud, Zapier, Freshdesk, SAP Business One, Salesforce Sales Cloud, Slack, ServiceMax, Zendesk Suite


    Q. What level of support does Blitzz offer?

    Blitzz offers the following support options:
    Phone Support, Email/Help Desk, Chat, 24/7 (Live rep), FAQs/Forum, Knowledge Base

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