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Blitzz

4.7
(20)

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Video-powered technical support platform

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Blitzz Pricing, Features, Reviews and Alternatives

Blitzz FAQs

Q. What type of pricing plans does Blitzz offer?

Blitzz has the following pricing plans:
Pricing model: Free, Subscription
Free Trial: Available

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Q. Who are the typical users of Blitzz?

Blitzz has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Small Business

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Q. What languages does Blitzz support?

Blitzz supports the following languages:
English, French, German, Italian, Portuguese, Spanish

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Q. Does Blitzz support mobile devices?

Blitzz supports the following devices:
Android, iPad, iPhone

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Q. Does Blitzz offer an API?

Yes, Blitzz has an API available for use.

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Q. What other apps does Blitzz integrate with?

Blitzz integrates with the following applications:
Salesforce Service Cloud, Zapier, Freshdesk, SAP Business One, Salesforce Sales Cloud, Slack, ServiceMax, Zendesk Suite

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Q. What level of support does Blitzz offer?

Blitzz offers the following support options:
Phone Support, Email/Help Desk, Chat, 24/7 (Live rep), FAQs/Forum, Knowledge Base

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Blitzz product overview

What is Blitzz?

Blitzz is a video-powered support platform which allows users to visualize customer problems, organize inquiries, collaborate, exchange documents & more. Blitzz is designed for field services such as electronic engineers, insurance providers, medical equipment technicians, IT specialists & more.

Key benefits of using Blitzz

  • Organize customer inquiries with prioritizing tools.

  • Visualize customer problems and use video to troubleshoot and resolve issues.

  • Collaborate efficiently and pull in relevant experts with the chat functionality.

  • API calls and webhooks support custom integrations.

  • Blitzz provides a stand-alone as well as a custom white-labeled solution to meet technical support needs.
  • Typical customers

    Freelancers
    Small businesses
    Mid size businesses
    Large enterprises

    Platforms supported

    Web
    Android
    iPhone/iPad

    Support options

    Phone Support
    Email/Help Desk
    Chat
    24/7 (Live rep)
    FAQs/Forum
    Knowledge Base

    Training options

    Webinars
    Live Online
    In Person
    Documentation
    Videos

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    Per month

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    Ease of use
    Value for money
    Customer support
    Ease of use
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    Customer support

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    Blitzz pricing information

    Value for money

    4.6

    /5

    20

    Starting from

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    No pricing info

    Pricing options

    Free plan
    Subscription
    Free trial
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    Value for money contenders

    Blitzz features

    Functionality

    4.6

    /5

    20

    Total features

    36

    13 categories

    Most valued features by users

    API
    Third Party Integrations
    Chat/Messaging
    Multi-Channel Communication
    Live Chat
    Alerts/Escalation
    Alerts/Notifications
    Workflow Management

    Functionality contenders

    Blitzz users reviews

    Overall Rating

    4.7

    /5

    20

    Positive reviews

    Rating breakdown
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend9.25/10
    Rating distribution

    5

    4

    3

    2

    1

    14

    6

    0

    0

    0

    Pros
    They were genuinely interested in how they can help our organization get better by using their solution. They were extremely accommodating and always available to us.
    The ease with which the session can be initiated, even with customers wary of giving up control of their phone. Quality of photos and videos is excellent.
    This is a very impressive product and a great group of people backing it up. We always train our people to try to "see through the phone"; Blitzz makes it possible to do so in reality.
    Cons
    If you have been poor service on your mobile phone it will be difficult to do the virtual inspection. Integration might be difficult we use two systems to track and schedule an inspection.
    Others programs have too many options and confuse the users.
    Inability to resize photos, overly long photo labels.

    Overall rating contenders

    AvatarImg
    AvatarImg

    Ryan P.

    Verified reviewer

    Electrical/Electronic Manufacturing, 51-200 employees

    Used weekly for 1-2 years

    Review source

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    The absolutely simplest way to support customers via video

    Reviewed a year ago

    Blitzz is not only so convenient to use but is also a lifesaver as it provides wide aspects of a feature that allows the technical process more efficient and effective. This product ensures that a customer's demands are addressed by providing prompt, responsive, and enthusiastic service, and unlike any other platform, this one is unique for Link, SMS invites, and video conferencing when you need technical support for it allows you to click on the link directly without redirecting to another website, send a meeting invites anytime, and it also provides a great quality of videos or images, you can even share your screen to accommodate your concern on one end.

    Pros

    Blitzz is very convenient and easy to use. It is a lifesaver for us with the wide aspects of features that allows us to remotely and efficiently fix technical problems.

    Cons

    I don’t find any problems using Blitzz. It has the best feature I could ever experience and I am satisfied with it. Blitzz does not require any downloads on your computer or mobile device and is easily the most beautifully designed video support software. I like the Markup and annotation feature, which allows me to capture photos and markup notes during a call with location and timestamp.

    Vendor response

    Ryan - Thank you so much for your support and feedback. Our customers truly define our Product Roadmap!

    LZ
    AvatarImg

    Liam Z.

    Oil & Energy, 1,001-5,000 employees

    Used monthly for 1-2 years

    Review source

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    Blitzz Review for AES

    Reviewed a year ago

    Blitzz is really great. We have been using it with our HMT-1 headsets for a couple of years now. We used to use an instance hosted by one of our partners (GCI) and now have our own instance. It's not part of our day-to-day operations (although it could be one day) but we very often do very technical work in remote locations that requires support. Now we don't have to fly in an expert, we can bring them in on the headset and it works great.

    Pros

    The interface is highly optimized for supporting a remote, technical workforce. It's easy to provide technical guidance to folks in the field. It's easy to get up and running.

    Cons

    I would like to be able to record the whole session. I would also like to be able to dial in guests with a guest link without having to get them a Blitzz account - sometimes we have lots of people dial into an operation. We want to be able to host the Blitzz instance on our own (or client) clouds due to security policies.

    Vendor response

    Liam, thank you so much for taking the time to review. We really appreciate your business.

    KT
    AvatarImg

    Keith T.

    Government Administration, 501-1,000 employees

    Used daily for 1-2 years

    Review source

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend7/10

    Share this review:

    Blitzz

    Reviewed a year ago

    Blitzz is easy to work and use. It is a great tool to have inspections.

    Pros

    The Blitzz software is easy to manage and use. A good Wifi or Internet connection and the virtual Blitzz app can be used in any part of the house for an inspection.

    Cons

    Volume problems at the initial connection. May have to stop video & restart video to make a better connection for sound.

    Vendor response

    Hi Keith - Appreciate your review and comments. We will reach out to you on your volume problems to offer suggestions. Thank you so much.

    AV
    AvatarImg

    Anjel V.

    Oil & Energy, 11-50 employees

    Used monthly for 1-2 years

    Review source

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    Blitzz is better than you think.

    Reviewed a year ago

    I never had an issue. I never thought about switching the product. Nor did I think about the price of the product because it is so good at what it does.

    Pros

    Blitzz is relatively an easy software to use during both the admin side and client side. It focuses on more technician friendly features and does not deviate from the purpose of the intended product idea. Blitzz is more of a "NEED HELP NOW" so "LETS HELP NOW" business motto.

    Cons

    Blittz really has it all. You cant really complain about not having something because all of the essentials and luxuries are already available.

    Vendor response

    Anjel, thank you so much for taking the time to leave an excellent review. We really appreciate your business.

    TN
    AvatarImg

    Taye N.

    Government Administration, 201-500 employees

    Used daily for 1-2 years

    Review source

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    Great inspection software minus the clutter! SIMPLE to use!

    Reviewed a year ago

    I think it has been great! Again, Simple to use for both users. Very Simple! Others programs have too many options and confuse the users.

    Pros

    I really like how no software is required to be download and is compatible with phones and androids. YOu also have the option to download the app but it works on chrome on your mobile device. Second, it is very simple to use, other software has too many features that are not needed. It has all the needed items. Example: Private Policy agreement customers have to agree to before starting the service. Easy user managment.

    Cons

    The software is too reliant on mobile connections or wifi connections. If you have been poor service on your mobile phone it will be difficult to do the virtual inspection. Integration might be difficult we use two systems to track and schedule an inspection. Then this system actually does the virtual inspection itself.

    Vendor response

    Truly appreciate your review Taye. Our goal is simplicity for users, that is how you get things done! We are looking for options and suggestions. Thank you for your review.

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