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Help Lightning Logo

Remote assistance software to improve customer satisfaction.

Table of Contents

Help Lightning - 2025 Pricing, Features, Reviews & Alternatives

What is Help Lightning?

Help Lightning is a B2B software company specializing in remote assistance. Help Lightning is used for the installation, inspection, training, servicing, and repair of complex equipment and products.

Using our remote assistance software, customers see immediate performance improvements including an increase in first-time fix rates, fewer truck rolls, expanded workforce capacity, and an increase in end customer satisfaction while enhancing service revenue and margin.

We provide next generation video collaboration services that enable a company’s experts to work virtually side-by-side with anyone needing help, anywhere in the world.

Our cloud-based solution applies augmented reality features, including the merging of two video streams and the use of 3D annotation to improve real-time communications and solve difficult problems.

Our software works with all your existing devices.

Benefits of using Help Lightning

Help Lightning is used for the installation, inspection, training, servicing, and repair of complex equipment and products.

Using our remote assistance software, customers see immediate performance improvements including an increase in first-time fix rates, fewer truck rolls, expanded workforce capacity, and an increase in end customer satisfaction while enhancing service revenue and margin.

Starting from

75000

Per year

Alternatives with better value for money

Help Lightning's features

Features rating:

Access Controls/Permissions
Activity Dashboard
Activity Tracking
Agent Interface
Alerts/Escalation
Alerts/Notifications
API
Assignment Management
Audit Trail
Auto-Dialer
Automated Routing
Automatic Call Distribution
Blended Call Center
Blended Learning
Brainstorming
Calendar Management
Call Center Management
Call Logging
Call Monitoring
Call Recording
Call Reporting
Call Routing
Call Scripting
Call Tracking
Call Transfer
Callback Scheduling
Caller ID
Catalog Management
Chat/Messaging
Chatbot
Client Portal
Collaboration Tools
Commenting/Notes
Communication Management
Compliance Management
Computer Telephony Integration
Contact Database
Contact Management
Content Creation
Content Library
Content Management
CRM
Cross-Device Publishing
Custom Development
Customer Activity Tracking
Customer Communication
Customer Database
Customer Experience Management
Customer History
Customizable Branding
Customizable Fields
Customizable Forms
Customizable Reports
Customizable Templates
Data Import/Export
Data Retrieval
Diagnostic Tools
Digital Canvas
Document Management
Document Storage
Drag & Drop
Engagement Tracking
Equipment Tracking
Failed Inspection Tracking
Feedback Management
File Management
File Sharing
File Transfer
For Sales/Marketing
For Training/Education
Forecasting
Forms Management
Help Desk Management
Image Capture
Image Library
Image Query
Image Tagging
Inbound Call Center
Incident Management
Interaction Tracking
Interactive Content
Knowledge Base Management
Live Chat
Manual Dialer
Meeting Management
Mobile Access
Mobile App
Monitoring
Multi-Channel Communication
Multimedia Support
Multiple Format Support
Multiple User Accounts
Performance Management
Predictive Analytics
Presentation Streaming
Progress Tracking
Project Templates
Quality Management
Queue Management
Real Time Editing
Real World Backdrop
Real-Time Analytics
Real-Time Chat
Real-Time Data
Real-Time Monitoring
Real-Time Notifications
Real-Time Reporting
Real-Time Updates
Remote Access/Control
Remote Monitoring & Management
Remote Support
Remote Update/Installation
Report Templates
Reporting & Statistics
Reporting/Analytics
Role-Based Permissions
Screen Recording
Screen Sharing
Search/Filter
Secure Data Storage
Self Service Portal
Server Monitoring
Session Recording
Session Transfer
Single Sign On
Sketching and Annotation Tools
Software Development
SSL Security
Status Tracking
Summary Reports
Superimposed Objects
Support Ticket Management
Surveys & Feedback
Tagging
Task Management
Task Planning
Task Progress Tracking
Task Scheduling
Third-Party Integrations
To-Do List
Two-Factor Authentication
Two-Way Audio & Video
Unattended Access
Usage Tracking/Analytics
User Management
Version Control
Video Call Recording
Video Chat
Video Conferencing
Video Search
Video Streaming
Video Support
Voice Mail
Website Integration
Whiteboard
Work Order Management
Workflow Management

Help Lightning alternatives

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(10)

Starting from

75000

Per year

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Ease of Use
Features
Value for Money
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(2.1K)
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JustCall logo
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(213)
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Per month

Free trial
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Ease of Use
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Zoho CRM logo
4.3
(6.9K)
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14

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Help Lightning pricing

Value for money rating:

Starting from

75000

Per year

Per Feature

Pricing details
Subscription
Free trial
Free plan
Pricing range

Help Lightning support options

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

Chat
Email/Help Desk
Phone Support
FAQs/Forum
Knowledge Base

Training options

Webinars
Documentation
Live Online
Videos

Help Lightning reviews

Overall rating

5.0

/5

10

Positive reviews

100

%

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9.9/10
Rating distribution

5

4

3

2

1

10

0

0

0

0

Pros
Their team was dedicated to helping us deliver a great go-live and differentiated customer experience.
An expert is in one location, such as a children's hospital, and the parent in another, such as their driveway. Help Lightning is performing beautifully for this task, among others.
We have successfully used help lightning to provide instruction to adults ages 18-70+ and will continue to use this product to educate and instruct.
Cons
There is now especific features missing. However, it needs to be considerered in a short time road map to propose storage in EU datacenters to be compliance in GDPR for European customers.
Field engineers in some countries limited to visit customer sites due to coved 19.

Help Lightning FAQs

Q. What type of pricing plans does Help Lightning offer?

Help Lightning has the following pricing plans:
Starting from: $75000.00/year
Pricing model: Subscription

These products have better value for money


Q. Who are the typical users of Help Lightning?

Help Lightning has the following typical customers:
Large Enterprises


Q. What languages does Help Lightning support?

Help Lightning supports the following languages:
Chinese (Simplified), English, French, German, Italian, Japanese, Korean, Portuguese, Spanish


Q. Does Help Lightning support mobile devices?

Help Lightning supports the following devices:
Android, iPad, iPhone


Q. Does Help Lightning offer an API?

Yes, Help Lightning has an API available for use.


Q. What other apps does Help Lightning integrate with?

Help Lightning integrates with the following applications:
ServicePower, Genesys Cloud CX, ServiceNow, IFS Field Service Management, Salesforce Platform


Q. What level of support does Help Lightning offer?

Help Lightning offers the following support options:
Chat, Email/Help Desk, Phone Support, FAQs/Forum, Knowledge Base

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