BOSSDesk vs Oracle PeopleSoft

Zendesk Suite

SolarWinds Service Desk

ServiceNow

RedBeam

SimplyDesk

Rzilient

Compare BOSSDesk and Oracle PeopleSoft based on features, pricing, verified reviews, integrations & more on GetApp. Find out which software is best for your business in 2026.

Zendesk offers an AI-powered service platform that unifies conversations from multiple channels. It features AI agents for resolving inquiries, ticketing for support requests, and analytics for tracking service quality. Its Resolution Learning Loop technology enhances automation by integrating AI, human agents, and knowledge resources on one platform.

ServiceNow is an IT service application platform-as-a-service provider that offers a range of ITSM products to  automate & manage numerous IT enterprise services. ServiceNow can be used for cloud & virtualization lifecycle management, change orchestration, infrastructure discovery & IT governance.

SolarWinds Service Desk is a fully integrated service desk and asset management solution that allows IT and other service providers to effectively manage and connect service requests to IT assets. Code-free customization allows customers to fully deploy a robust ITSM solution within days.

BOSSDesk is an integrated ITIL Service Desk/Help Desk and IT Asset Management solution available for both Cloud and On-Premise. BOSSDesk has been highly ranked by customers for providing an affordable solution, great user experience, wide range of features, and excellent US based customer support.

Access Controls/Permissions

Active Directory Integration

Activity Dashboard

Activity Tracking

AI Copilot

AI Summarization

Alerts/Escalation

Alerts/Notifications

Approval Process Control

Approval Workflow

Asset Lifecycle Management

Asset Tracking

Assignment Management

Audit Management

Audit Trail

Automated Responses

Automated Routing

Availability Management

Barcode/Ticket Scanning

Calendar Management

Call Center Management

Change Management

Change Planning

Change Tracking

Chat/Messaging

Chatbot

Client Portal

CMDB

Collaboration Tools

Commenting/Notes

Communication Management

Compliance Management

Configurable Workflow

Configuration Management

Contract/License Management

Conversation Intelligence

Cost Tracking

Customer Database

Customer Portal

Customer Support

Customizable Branding

Customizable Fields

Customizable Forms

Customizable Reports

Customizable Templates

Dashboard

Dashboard Creation

Data Import/Export

Data Visualization

Device Auto Discovery

Drag & Drop

Email Management

Email Templates

Full Text Search

Generative AI

Help Desk Management

Inbox Management

Incident Management

Interaction Tracking

Inventory Management

Issue Auditing

Issue Management

Issue Scheduling

Issue Tracking

IT Asset Management

IT Asset Tracking

Key Performance Indicators

Knowledge Base Management

Knowledge Management

License Management

Live Chat

Macros/Templated Responses

Maintenance Management

Mobile Access

Mobile App

Monitoring

Multi-Channel Communication

Performance Metrics

Performance Monitoring

Personalization

Predictive Analytics

Prioritization

Problem Management

Procurement Management

Project Management

Real-Time Chat

Real-Time Notifications

Real-Time Reporting

Real-Time Updates

Release & Deployment

Remote Access & Monitoring

Remote Access/Control

Reporting & Statistics

Reporting/Analytics

Request Assignment

Requisition Management

Role-Based Permissions

Rules-Based Workflow

Scheduled/Automated Reports

BOSSDesk

Android

Linux

Web-based

Windows

iPad

iPhone

Director of Information Technology

The portability and mobility of the platform are outstanding. The tools are integrated seamlessly.

Director ITS

BOSS is a fantastic company that cares about their customers. The are fast to respond and supportive of our requests.

Network Systems Specialist

BOSS Solutions has proven an extremely stable and feature rich product. Having used both Kaseya and Labtech as comparisons I have been quite pleased with BOSS.

IT Director

Flexible and very user friendly. We have utilized this module of the system now for over 2 years and we find it one of the best Asset Tracking systems attached to our helpdesk application.

Senior Support Technician

Overall I am very happy, and think it's a great way to manage a help desk ticketing system.

Cyber Security Administrator

I am most impressed with the ability to handle change management processes.

Help Desk Supervisor

The asset management portion is the best part of this ticketing system. The integration with AD and use of the Remote Agent make it easy to maintain inventory.

TS Manager

The application is super easy to use, easy to customize and they are always available to assist with any issues.

IT Intern

It's a great way to organize and keep track of all my work. I also LOVE the knowledge base feature.

The support engineer had no way to recover this either. Also there is no documentation on the 2.0 agent in their own knowledgebase.

Client Services Lead

Cost friendly and efficient application for helpdesk and asset management.

Office Assistant 

I like how easy this software is to use. Not only for the administrators, but the end users as well.

IT Operations Manager

Some functions are a bit complicated when it comes to defining approvals or routing rules and limited in what you can route on such as limited routing on extended statuses.

Senior Systems Analyst

The software is easy to use and allows you to create customizable service requests, which has proven to be VERY helpful.

Business Analyst

What I liked most about BOSSDesk was the AI feature along with the wide range of customization options available.

Service Desk Manager

BOSSDesk a win/win cost effective service desk management system.

Application Support manager

Explore the SQL code exposed in their reports in order to build your own reports.

Business Analyst Supervisor

The settings screen is a bit busy and it can be difficult to find certain configuration items.

BOSSDesk screenshot: BOSSDesk customizable dashboard screenshot

BOSSDesk screenshot: BOSSDesk incident management screenshot

BOSSDesk screenshot: BOSSDesk tickets & routing screenshot

BOSSDesk screenshot: BOSSDesk configuration management screenshot

BOSSDesk screenshot: BOSSDesk user settings screenshot

Large Enterprises

Mid Size Business

Public Administrations

Small Business

RedBeam’s fixed asset tracking software is designed to save you time and money. Streamline audits, ensure compliance, and improve asset visibility in your organization with our powerful solutions. 


SimplyDesk is an all-in-one IT management platform combining Helpdesk, asset tracking, remote tools, alerts, and reporting. Scalable, easy to deploy, and available in SaaS or on-premise. Includes expert support to help you stay efficient at every stage.



Rzilient, the next-generation IT management partner for small and medium-sized businesses to simplify, automate and secure your IT management.

Oracle PeopleSoft is an IT asset management solution that provides complete control over your IT assets throughout the asset life cycle.

Compliance Tracking

Supplier Management

Oracle PeopleSoft

IT Compliance Manager

The best thing about this software is that it does work for what it needs to do and is stable. Once learned, the software is powerful.

The worst part is the terrible user interface and how non-intuitive it is. It is difficult to find how to use the software for what you need to do.

Owner

Very good and great for managing tons of data. Good for large institutions and businesses.

Technology Lead

It is really great and as it has been integrated with oracle, the performance and services offered is really good.

Director

I hate this software, but it is what my company uses to process my expense reports. I have no choice but to use it.

HRIS Manager

I like how customizable the tool is to match whatever business process you have. It has strong reporting capabilities and can handle very complex process.

Client relationship director 

It can also be very costly to an organization to go through such an implementation or upgrade, especially due to the lack of skilled workforce capable of managing the expectations and delivering.

Clerk-Senior Level

My experience has been great using the software and I know it will get better over time.

General Manager

Ability to have real time visibility to inventory allows quick decisions to be made while knowing it is accurate information. The development of reports are a great feature.

It is good software which offers financial management, supply chain management solutions and is very configurable as per customer requirement.

Office Assistant

Unfortunately when I do that, the system gets confused and doesn't register when I pick a different department and ends up generating 2 of the same report.

Membership Director

Oracle PeopleSoft is a great tool for your business. I wish my current employer used Oracle PeopleSoft.

Recruiter 

The customer support is great and knowledgeable.

Tax Associate, International Tax

It's good value for the money you spend investing in the software.

Human Resources Generalist

It is powerful and has capacity to store all the information we need it to store and integrate with a variety of other systems.

Planning Manager

In spite of the fact that this isn't always a bad thing, you must always stop working while technology specialists provide technical support, which is inconvenient at times.

Some fields are locked and for a user some changes/updates are limited.

Research Assistant 

Sometimes it was extremely difficult for me to find one particular module in the midst of all the apps and modules.

BOSSDesk vs Oracle PeopleSoft Comparison (2026)

BOSSDesk

Oracle PeopleSoft

Overview

Video & Screenshots

Pricing

User reviews

Key features

Integrations

Alternatives