BOSS Solutions Suite Pricing, Features, Reviews & Comparison of Alternatives

BOSS Solutions Suite

BOSS Solutions a FrontRunner in Help Desk Software

4.54/5 (24 reviews)

BOSS Solutions Suite overview

What is BOSS Solutions Suite?

The BOSS Solutions Suite is a fully integrated ITIL based Service Desk/Help Desk and IT Asset Management solution available on-premise or on the cloud. It incorporates an award winning user-friendly interface and a powerful Service Catalog. BOSS has been highly ranked by customers for providing an affordable ITSM solution with great user experience, wide range of features, and excellent customer support. Our solutions have helped organizations to improve overall efficiency and user satisfaction.
Major capabilities include advanced Incident, Problem & Change Management that provides Help/Service Desk functionality, complete Asset Management capability, and a Service Catalog that provides full flexibility in creating customs forms that make it extremely easy for users to enter, monitor and if appropriate approve service requests. Reporting capabilities include a comprehensive array of standard reports and charts. Customizable widgets allow Dashboards to be modified to meet the needs of all technicians using the system. Mobile apps for iOS and Android allow for remote access for all capabilities.

Pricing

Starting from
$19/month
Pricing options
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States

Supported languages

English
BOSS Solutions Suite screenshot: Boss Solutions Suite customizable dashboard screenshotBOSS Support Central On Premise IT Service ManagementBOSS Solutions Suite screenshot: Boss Solutions Suite incident management screenshot BOSS Solutions Suite screenshot: Boss Solutions Suite tickets & routing screenshot BOSS Solutions Suite screenshot: Boss Solutions Suite configuration management screenshot BOSS Solutions Suite screenshot: Boss Solutions Suite user settings screenshotBOSSDesk ITIL Service Desk on the Cloud

BOSS Solutions Suite reviews

Value for money
Features
Ease of use
Customer support
  4.7
  4.3
  4.4
  4.7
William "Nick" Klapp

NEW Support Central - Online Dashboard is a Game Changer

Used daily for 2+ years
Reviewed 2018-12-12
Review Source: Capterra

I am very pleased with the ticketing system, asset management, and ease of use. There is a hurdle to cross with getting reports needed, but the support team at BOSS has been outstanding with assisting our end users with getting reports written as they have been requested. I recommend this product, and am thankful that Kris and Ganesh have been able to make our upgrade as smooth as possible.

Pros
The online dashboard is a huge change from the client that we had previously for Support Central. The ability to access via a web browser or via an iOS App has made remote support a reality instead of an obstacle requiring VPN connections. The Asset management feature is a perfect tool for managing system information, especially if you are a Dell shop because of the API connectors that are available to view warranty information. The ticket management system works as it should... it logs tickets and all information associated with the ticket movement.

Cons
It felt like our organization was one of the first one's migrated to the new system, even though it had been available for quit some time. Requests that we would make, seemed like a logical request for anyone that had been using the product, so it was frustrating to our techs when we first implemented the new product. With tweaking and new releases of the Support Central product, we feel much more stable and confident in the path the product has taken us down. The biggest complaint that I hear is the lack of a knowledge base for tips and use of the application from a "Help" section within the product. It would be nice to have some documentation on what the product can do, what the different areas are for, and more screenshots with step by step instructions for our technicians. There should be monthly updates that are written that technicians could subscribe to receive tips and be in the "know" on what is coming in the future.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

Minimize review

Ben Sellers

Always can find new ways to leverage BossDesk to do more.

Used daily for 2+ years
Reviewed 2019-12-17
Review Source: Capterra

BossDesk is providing us with a solid ticketing system. The additional features like being able to turn emails into tickets makes this product very useful.

Pros
The software is easy to use and allows you to create customizable service requests, which has proven to be VERY helpful. There are a lot of features associated with BossDesk that allow you to feed into the application with email or Google, and this has proven to be a game changer for us. We can create a "comment" in a Google doc and use the Boss postbox feature to create a ticket off of this comment. We also can have a piece of IT equipment email a ticket into Boss when there is an outage. There are a lot of little integrations like these two examples that extend the usefulness of the application.

Cons
BossDesk has a dashboard with widgets that display ticket counts and allows you to open a view of those tickets - I wish it could use "custom" fields from the service requests to create dashboard items. Also, management would like to see more reporting features. All in all, still not too much downside to BossDesk.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

Minimize review

Adam Monsen

Great Solution for your business!

Used daily for 2+ years
Reviewed 2019-12-17
Review Source: Capterra

Pros
Was extremely easy to implement and set up. Training and the migration process was simple and took no time to adapt. Boss support responds very fast and handles your problem(s) professionally and quickly. From an administrative standpoint, ticket tracking and handling cannot get any easier.

Cons
Would like the ability for the end user to have the option to close out the ticket themselves once the problem is solved/fixed.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

Minimize review

Ginger Jenkins

Technology Specialist

Reviewed 2017-03-15
Review Source: Capterra

It's a great product for inventory and work orders. I'm not really impressed about the reports or how the work orders print. I really like how it works with AD to pull in MS equipment.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Minimize review

david garris

Flexibility and sleek desing

Used daily for 2+ years
Reviewed 2019-12-17
Review Source: Capterra

Pros
The dashboard that gives me specific information related to only me is a great tool. I normally have my screen on the dashboard. The easiness and quickness to generate a ticket or check an asset is also hard to beat. Being able to create templates for certain tasks so that it auto-fills the bulk of the information is a great time saver.

Cons
The reporting feature is not the best in class and needs alot of work. It could be our side, but it often is very slow when running from the web portal as well. I think I still like the thick client better and did not really have slowness issues.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

Minimize review

BOSS Solutions Suite pricing

Starting from
$19/month
Pricing options
Free trial
Subscription
View Pricing Plans

Essential version costs $ 19 per agent / per month / billed yearly
Professional version costs $ 39 per agent / per month / billed yearly
Enterprise version costs $ 69 per agent / per month / billed yearly

BOSS Solutions Suite features

API
Activity Dashboard
Customizable Branding
Email Integration
Knowledge Base Management
Multi-Channel Communication
Self Service Portal
Support Ticket Management
Surveys & Feedback
Workflow Management

Automatic Notifications (93 other apps)
CRM Integration (81 other apps)
Chat (174 other apps)
Contact History (74 other apps)
Instant Messaging (89 other apps)
Monitoring (90 other apps)
Real Time Monitoring (66 other apps)
Reporting & Statistics (108 other apps)
Social Media Integration (83 other apps)
Third Party Integration (116 other apps)

Security and privacy

Encryption

Encryption of sensitive data at rest
HTTPS for all pages

Access control

Multi-factor authentication options
This will ask you to sign in with LinkedIn

Additional information for BOSS Solutions Suite

Key features of BOSS Solutions Suite

  • Analytics
  • Asset Tracking
  • Audit Management
  • Automated Routing
  • Barcoding/RFID
  • CMDB
  • Check-in/Check-out
  • Community Forums
  • Contract/License Management
  • Device Auto Discovery
  • IT Asset Management
  • Interaction Tracking
  • Issue Auditing
  • Issue Scheduling
  • Knowledge Base Management
  • Knowledge Management
  • License Management
  • Macros/Templated Responses
  • Notifications
  • QR Codes
  • Remote Access/Control
  • Reporting/Analytics
  • Scheduling
  • Service Catalog
  • Service Desk Management
  • Service History
  • Service Level Agreement (SLA) Management
  • Service Reporting
  • Workflow Configuration
View All Features

Benefits

• Improve response times to address user problems - Through the use of Self Service Portal and Knowledge Base, technicians can spend less time with the user to understand their requirements and therefore improve response times.

• Ensure the right people are assigned to the request- The routing engine can be configured to ensure that the most appropriate available resource is assigned to address each request, and “watchers” can be included to stay informed

• Service Catalogs dramatically improve service delivery and user satisfaction - Providing an online Service Catalog is the easiest and most effective of way of reducing the time and cost of delivering services while improving the user experience.

• Easy to create custom forms to address all needs - Administrators have the ability to customize the service catalog by creating forms using a drag and drop interface that are both very easy to use and provide limitless options to satisfy all user needs.

• Dashboard and Reports configurable for individual needs - Flexibility in configuration of reporting capabilities provide management with the necessary tools and metrics to meet objectives and business needs