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BOSSDesk
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
BOSSDesk a FrontRunner in Help Desk Software
Table of Contents
Is this product right for your business?
Find out with a
BOSSDesk - 2026 Pricing, Features, Reviews & Alternatives
All user reviews are verified by in-house moderators and provider data by our software research team. Learn more
Last updated: December 2025
BOSSDesk overview
What is BOSSDesk?
With rapidly increasing service requests, is
your company maximizing its investment in
your service management solution? Are your
customers and employees able to use the system
easily... or do they get frustrated and give up?
BOSSDesk is an integrated Help Desk Ticketing System
with Asset Management available on premise or in the cloud enabling your team to process service requests
efficiently and expeditiously. The result? You
provide an exceptional employee and customer
experience.
BOSSDesk is a fully integrated ITIL based Service Desk/Help Desk and IT Asset Management solution available for both Cloud and On-Premise. It incorporates an award winning user-friendly interface and a powerful Service Catalog. BOSSDesk has been highly ranked by customers for providing an affordable ITSM solution with great user experience, wide range of features, and excellent customer support. Our solutions have helped organizations to improve overall efficiency and user satisfaction.
Major capabilities include advanced Incident, Problem & Change Management that provides Help/Service Desk functionality, complete Asset Management capability, and a Service Catalog that provides full flexibility in creating customs forms that make it extremely easy for users to enter, monitor and if appropriate approve service requests. Reporting capabilities include a comprehensive array of standard reports and charts. Customizable widgets allow Dashboards to be modified to meet the needs of all technicians using the system. Mobile apps for iOS and Android allow for remote access for all capabilities.
Key benefits of using BOSSDesk
with BOSSDesk - HelpDesk On the Cloud and On-Premise
Streamline Ticket Management
• Operate efficiently using a service catalog and
pre-built templates
• Use advanced screening to pre-process tickets as
they are received
• Access via Single Sign On (SSO)
• Set up user roles and permissions
• Ensure user satisfaction by implementing self-help tools
Optimize and Automate Processes
• Set up rules, triggers and routing to automate
workflows
• View real time data and search tickets using
advanced search reports
• Automate onboarding, vacation requests, public
service requests, device upgrades, repairs, facility
management, operations management and much
more
• Integrate with external monitoring systems to
create and escalate tickets for fast resolution to
issues
Improve Accountability & User Satisfaction
• Ensure nothing falls through the cracks with SLAs
& notifications
• Upload attachments to support documentation
• Visualize your data using our state-of-the-art
customizable dashboard
• Stay on top of your metrics with a variety of
analytical reports
Enable On-The-Go Workflow
• Provide field technicians with the tools to
effectively respond to service requests with
BOSSDesk mobile apps for iOS and Android
• Improve asset management using barcode and
QR code scanning
• Create, update and track tickets on-the-go
enabling your team to improve efficiency and
increase user satisfaction
WHY CHOOSE US
>Expandable to serve multiple departments
>Service delivery enables the ability to create
relevant forms, workflows, and more
> US-based support team
>Intuitive user interface
> iOS and Android mobile apps
Starting price
per month
Pros & Cons
Responsiveness
Organization
Simplicity
Analytics
BOSSDesk’s user interface
BOSSDesk pros, cons and reviews insights
To determine these pros and cons insights, we analyzed responses from
Overall rating
Value for money
4.7
Features
4.4
Ease of use
4.5
Customer support
4.8
Reviews sentiment
What do users say about BOSSDesk?
Reviewers appreciate BOSSDesk for its customizable ticket management, user-friendly interface, and strong customer support. They find it easy to track, assign, and resolve tickets across departments, and say the platform streamlines workflows and improves accountability. They report that onboarding and configuration are straightforward, and most enjoy the responsive support team. Some mention useful integrations and flexible features.
Users think reporting and certain integrations could be improved, noting limitations in custom report generation and compatibility with other tools. They feel some features are missing or hard to locate, and wish for more robust customization and notification options.
Select to learn more
Who uses BOSSDesk?
Based on 138 verified user reviews.
Company size
Enterprises
Small Businesses
Midsize Businesses
Top industries
Use cases
BOSSDesk's key features
Most critical features, based on insights from BOSSDesk users:
All BOSSDesk features
Features rating:
BOSSDesk awards
BOSSDesk alternatives
BOSSDesk
Starting from
29
/user
Per month
Freshdesk
Starting from
19
Per month
SysAid
Starting from
No pricing info
Freshservice
Starting from
29
Per month
BOSSDesk pricing
Pricing plans
Pricing details:
User opinions about BOSSDesk price and value
Value for money rating:
To see what individual users think of BOSSDesk's price and value, check out the review snippets below.
Ronald B.
Director of Information Technology
Aaron K.
Director ITS
BOSSDesk integrations (3)
Integrations rated by users
We looked at 138 user reviews to identify which products are mentioned as BOSSDesk integrations and how users feel about them.
Integration rating: 4.7 (3)
Integration rating: 4.0 (1)
Other top integrations
BOSSDesk customer support
What do users say about BOSSDesk customer support?
Customer support rating:
We analyzed 33 verified user reviews to identify positive and negative aspects of BOSSDesk customer support.
A significant portion of users highlight BOSSDesk's customer support as highly responsive and attentive to their needs.
A fair number of users appreciate the ease of contacting support and the team's willingness to help with setup and troubleshooting.
A minority of users feel customer support could be improved, citing lack of updates and occasional limitations in resolving issues.
Support options
Training options
To see what individual users say about BOSSDesk's customer support, check out the review snippets below.
“We work in an ever changing world so having the great customer support from BOSS make it easier for my team to support our customers.”
Mario F.
IT Support Center Supervisor
“I cant say enough about customer support as they are always responsive and open to new ideas and concepts on improving the product not just for us but all their customers.”
Joedy G.
Client Support Analyst
“Support provided by the vendor is not up to the mark and requires improvement.”
Ganesh K.
Project Manager
BOSSDesk FAQs
BOSSDesk has the following pricing plans:
Starting from: $29.00/month
Pricing model: Subscription
Free Trial: Available | (No Credit Card required)
Q. Who are the typical users of BOSSDesk?
BOSSDesk has the following typical customers:
Large Enterprises, Mid Size Business, Public Administrations, Small Business
Q. What languages does BOSSDesk support?
BOSSDesk supports the following languages:
English
Q. Does BOSSDesk support mobile devices?
BOSSDesk supports the following devices:
Android, iPad, iPhone
Q. Does BOSSDesk offer an API?
Yes, BOSSDesk has an API available for use.
Q. What other apps does BOSSDesk integrate with?
BOSSDesk integrates with the following applications:
TeamViewer, Zapier, ChatGPT
Q. What level of support does BOSSDesk offer?
BOSSDesk offers the following support options:
Chat, Knowledge Base, FAQs/Forum, Phone Support, Email/Help Desk
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