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BOSS Solutions a FrontRunner in Help Desk Software
BOSSDesk Pricing, Features, Reviews and Alternatives
BOSSDesk product overview
What is BOSSDesk?
BOSSDesk is a fully integrated ITIL based Service Desk/Help Desk and IT Asset Management solution available for both Cloud and On-Premise. It incorporates an award winning user-friendly interface and a powerful Service Catalog. BOSSDesk has been highly ranked by customers for providing an affordable ITSM solution with great user experience, wide range of features, and excellent customer support. Our solutions have helped organizations to improve overall efficiency and user satisfaction.
Key benefits of using BOSSDesk
• Ensure the right people are assigned to the request- The routing engine can be configured to ensure that the most appropriate available resource is assigned to address each request, and “watchers” can be included to stay informed
• Service Catalogs dramatically improve service delivery and user satisfaction - Providing an online Service Catalog is the easiest and most effective of way of reducing the time and cost of delivering services while improving the user experience.
• Easy to create custom forms to address all needs - Administrators have the ability to customize the service catalog by creating forms using a drag and drop interface that are both very easy to use and provide limitless options to satisfy all user needs.
• Dashboard and Reports configurable for individual needs - Flexibility in configuration of reporting capabilities provide management with the necessary tools and metrics to meet objectives and business needs
Typical customers
Platforms supported
Support options
Training options
BOSSDesk pricing information
BOSSDesk features
BOSSDesk users reviews
Overall Rating
4.6
/5
102
Positive reviews
- Value for money
- Ease of use
- Features
- Customer support
- Likelihood to recommend8.8/10
61
39
2
0
0
Jessie M.
Ryan M.
William ".
Verified reviewer
Utilities, 201-500 employees
Used daily for 2+ years
Review source
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We have been with BOSS for over 5 years, and they provide exceptional customer service. Anytime that we have identified an issue, [SENSITIVE CONTENT HIDDEN] has been available to troubleshoot and report bugs to have it fixed in their next software release. They appreciate feedback and work to keep their product up to date.
The ability to login to Support Central from anywhere at anytime and process tickets is something that we cannot live without in the new COVID19 world. We have not missed a beat, and our end users are receiving the support that they want and expect in a timely, professional manner because of it. The Dashboard area allows for the creation of widgets to monitor ticket assignments, counts and more on the fly. We utilize routing, templates and automatic responses to make sure support issues are addressed as quick as possible.
We are very pleased with the product. The only recommendation that I have is for them to invest in a training and tutorial area for technicians to easily reference to learn of new features or to learn about how to get the most out of the product.
Gary K.
Government Administration, 1,001-5,000 employees
Used daily for 2+ years
Review source
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We migrated from a legacy on-prem solution to a BoSS on-prem solution which we easily migrated to the BoSS SaaS solution. All of our information was easily migrated forward as we needed to make organizational changes. The BoSS solution suite is capable, flexible, adaptable, and easy to use, which has resulted in significant process improvements for our organization.
The integration and automation of service requests, and the ability to create a service request from multiple avenues. Being a SaaS solution enables access to tickets and inventory from any location and from any device. We are able to update our field techs with ticket assignments or ticket updates while they are in the field, and the techs are able to update the service ticket from the field with the latest information. This makes reporting close to real-time.
There's nothing that I can point to that I would regards as liking least about the solution, other than the solution won't actually perform the physical work itself :-)
Joshua P.
Government Administration, 1,001-5,000 employees
Used daily for 1-2 years
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Support is sub par. I've worked with one of their high tier support agents to fix an issue with site agent. They ended up suggesting we upgrade the site agent to 2.0. I asked specifically if we need to back up any configurations before we do that and was told no that it should carry over. After the upgrade, none of the syncing configurations carried over. The support engineer had no way to recover this either. Also there is no documentation on the 2.0 agent in their own knowledgebase. I asked for the possibility of making CI's a required field and was just asked "Why? What if there wasn't a CI." I told them I have an n/a option as a CI item and want my techs to have to fill that in. This went no where.
The asset management portion is the best part of this ticketing system. The integration with AD and use of the Remote Agent make it easy to maintain inventory. The UI is better than some of the other ticketing systems I've used.
This ticketing system seems like it's still beta software. Many features available in other standard ticketing systems are not available in this. Only recently have they added time sheets, routing rules, and triggers. The reporting is poor as well with little options for custom reports.
Customer satisfaction is our priority and ensuring every customer is happy with our solution is of utmost importance to us. We thank the reviewer for posting his comments and have since discussed the issues in detail with the customer and come up with an action plan to resolve the issues raised. We should note that the features mentioned by the reviewer who is relatively a new user have been available...
Ronald B.
Government Administration, 501-1,000 employees
Used daily for 2+ years
Review source
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We use BOSS service desk to manage the service desk requests, 811 (Call before you DIG) requests, inventory management and reporting of all these key metrics.
Our agency likes the flexibility within the platform. We use it to collaborate with our internal users as well as some of our external vendors. The platform allows our employees to keep all service tickets in one solution.
At this time we do not have any issues with the platform.
Debbi K.
Government Administration, 201-500 employees
Used daily for 2+ years
Review source
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BOSS is essential to helping our department work with customers and keep track of inventory and issues. With the latest update, a necessary but not efficient experience has become very speedy and we can flip through tickets and searches with ease
Helpdesk ticket management allows us to assign and track individual and project tickets with ease Asset management and inventory help us to easily keep track of our inventory for ticket and audit purposes The latest version speeds the whole thing up so much more
Older version was slow and flipping between pages took a long time
BOSSDesk FAQs and common questions
Q. What type of pricing plans does BOSSDesk offer?
BOSSDesk has the following pricing plans:
Starting from: $19.00/month
Pricing model: Subscription
Free Trial: Available | (No Credit Card required)
Q. Who are the typical users of BOSSDesk?
BOSSDesk has the following typical customers:
Large Enterprises, Mid Size Business, Public Administrations, Small Business
Q. What languages does BOSSDesk support?
BOSSDesk supports the following languages:
English
Q. Does BOSSDesk support mobile devices?
BOSSDesk supports the following devices:
Android, iPad, iPhone
Q. Does BOSSDesk offer an API?
Yes, BOSSDesk has an API available for use.
Q. What other apps does BOSSDesk integrate with?
BOSSDesk integrates with the following applications:
TeamViewer
Q. What level of support does BOSSDesk offer?
BOSSDesk offers the following support options:
Chat, Knowledge Base, FAQs/Forum, Phone Support, Email/Help Desk
Common BOSSDesk comparisons
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