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BOSSDesk
4.6
(107)

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BOSS Solutions a FrontRunner in Help Desk Software

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(3)

BOSSDesk Pricing, Features, Reviews and Alternatives

BOSSDesk product overview

Price starts from

19

/user

Per month

What is BOSSDesk?

With rapidly increasing service requests, is

Key benefits of using BOSSDesk

TRANSFORM THE WAY YOU MANAGE SERVICE REQUESTS ACROSS YOUR COMPANY
with BOSSDesk - HelpDesk On the Cloud and On-Premise

Streamline Ticket Management

• Operate efficiently using a service catalog and
pre-built templates
• Use advanced screening to pre-process tickets as
they are received
• Access via Single Sign On (SSO)
• Set up user roles and permissions
• Ensure user satisfaction by implementing self-help tools

Optimize and Automate Processes

• Set up rules, triggers and routing to automate
workflows
• View real time data and search tickets using
advanced search reports
• Automate onboarding, vacation requests, public
service requests, device upgrades, repairs, facility
management, operations management and much
more
• Integrate with external monitoring systems to
create and escalate tickets for fast resolution to
issues

Improve Accountability & User Satisfaction

• Ensure nothing falls through the cracks with SLAs
& notifications
• Upload attachments to support documentation
• Visualize your data using our state-of-the-art
customizable dashboard
• Stay on top of your metrics with a variety of
analytical reports

Enable On-The-Go Workflow

• Provide field technicians with the tools to
effectively respond to service requests with
BOSSDesk mobile apps for iOS and Android
• Improve asset management using barcode and
QR code scanning
• Create, update and track tickets on-the-go
enabling your team to improve efficiency and
increase user satisfaction

WHY CHOOSE US
>Expandable to serve multiple departments
>Service delivery enables the ability to create
relevant forms, workflows, and more
> US-based support team
>Intuitive user interface
> iOS and Android mobile apps

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

Chat
Knowledge Base
FAQs/Forum
Phone Support
Email/Help Desk

Training options

Videos
Live Online
Webinars
In Person
Documentation

BOSSDesk pricing information

Value for money

4.6

/5

107

Starting from

19

/user

Per month

Pricing options

Free plan
Subscription
Free trial
Pricing range

Value for money contenders

BOSSDesk features

Functionality

4.4

/5

107

Total features

103

10 categories

Most valued features by users

Reporting/Analytics
API
Third Party Integrations
Customizable Branding
Activity Dashboard
Multi-Channel Communication
Reporting & Statistics
Live Chat

Functionality contenders

BOSSDesk users reviews

Overall Rating

4.6

/5

107

Positive reviews

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8.84/10
Rating distribution

5

4

3

2

1

68

37

2

0

0

Pros
BOSS is a fantastic company that cares about their customers. The are fast to respond and supportive of our requests.
Everyone was all great to work with and very accommodating to our requests. We have an excellent product at a very competitive price.
I dig the ticketing search and the ability to run reports off the the inventory, that is very helpful. The Dell API integration for warranty and system info is also very nice.
Cons
Navigating the menus can be confusing at times. Looking up closed ticket information can be hard to find.
The support engineer had no way to recover this either. Also there is no documentation on the 2.0 agent in their own knowledgebase.
Some functions are a bit complicated when it comes to defining approvals or routing rules and limited in what you can route on such as limited routing on extended statuses.

Overall rating contenders

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John G.

Electrical/Electronic Manufacturing, 201-500 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

Great Customer Service

Reviewed 5 years ago

Overall I have been very satisfied with BOSS and would recommend it to other small to mid sized companies.

Pros

BOSS has great customer service. Every time I have had an issue they resolve it quickly. Our account engineer also stays on top of informing us of updates and helps us implement them in very helpful and prompt ways.

Cons

Their latest product has a few issues to still work through. AD integrated login wasn't included in the first several releases and that prevented us from updating. Although AD integrated login is now a part of the product, the lack of that feature made it feel like they pushed this version before it was really ready.

KW
AvatarImg

Kurt W.

Government Administration, 201-500 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Best Help Desk software we've ever used

Reviewed 3 years ago

Overall experience has been very good. We've been able to customize and implement custom ticketing queues in several different areas of our organization, including Fleet Services, Building Maintenance, and Communications with more to come. A very positive experience.

Pros

The installation experience was easy, set up was intuitive, and they continue to make improvements with every iteration.

Cons

Reporting is a bit more limited than I'd like, but their support has been fantastic in assisting with generating custom one-off reports to fit our needs.

GK
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Ganesh K.

Information Technology and Services, 51-200 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

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BOSSDesk ITSM Solution

Reviewed 2 years ago

Overall, BOSSDesk is good tool to manage tickets and multiple customers. SLA customisation is really handy.

Pros

Ease of use and configuration. It is easy to manage tickets, users and agents in the solution.

Cons

Support provided by the vendor is not up to the mark and requires improvement. Moreover certain features are missing/needs improvement. Reporting needs to be improved a lot as the reports are broken

AM
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Adam M.

Medical Devices, 51-200 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Great Solution for your business!

Reviewed 4 years ago
Pros

Was extremely easy to implement and set up. Training and the migration process was simple and took no time to adapt. Boss support responds very fast and handles your problem(s) professionally and quickly. From an administrative standpoint, ticket tracking and handling cannot get any easier.

Cons

Would like the ability for the end user to have the option to close out the ticket themselves once the problem is solved/fixed.

NJ
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Nathaniel J.

Information Technology and Services, 201-500 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Support Needs

Reviewed 3 years ago
Pros

This application is very intuitive and very customizable.

Cons

The Role options, but those are currently being worked on to increase the flexibility in that feature.

BOSSDesk FAQs

Q. What type of pricing plans does BOSSDesk offer?

BOSSDesk has the following pricing plans:
Starting from: $19.00/month
Pricing model: Subscription
Free Trial: Available | (No Credit Card required)


Q. Who are the typical users of BOSSDesk?

BOSSDesk has the following typical customers:
Large Enterprises, Mid Size Business, Public Administrations, Small Business

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Q. What languages does BOSSDesk support?

BOSSDesk supports the following languages:
English

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Q. Does BOSSDesk support mobile devices?

BOSSDesk supports the following devices:
Android, iPad, iPhone

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Q. Does BOSSDesk offer an API?

Yes, BOSSDesk has an API available for use.

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Q. What other apps does BOSSDesk integrate with?

BOSSDesk integrates with the following applications:
TeamViewer

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Q. What level of support does BOSSDesk offer?

BOSSDesk offers the following support options:
Chat, Knowledge Base, FAQs/Forum, Phone Support, Email/Help Desk

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