BOSS Solutions Suite Pricing, Features, Reviews & Comparison of Alternatives

BOSS Solutions Suite

BOSS Solutions a FrontRunner in Help Desk Software

4.6/5 (93 reviews)

BOSS Solutions Suite overview

What is BOSS Solutions Suite?

The BOSS Solutions Suite is a fully integrated ITIL based Service Desk/Help Desk and IT Asset Management solution available on-premise or on the cloud. It incorporates an award winning user-friendly interface and a powerful Service Catalog. BOSS has been highly ranked by customers for providing an affordable ITSM solution with great user experience, wide range of features, and excellent customer support. Our solutions have helped organizations to improve overall efficiency and user satisfaction.
Major capabilities include advanced Incident, Problem & Change Management that provides Help/Service Desk functionality, complete Asset Management capability, and a Service Catalog that provides full flexibility in creating customs forms that make it extremely easy for users to enter, monitor and if appropriate approve service requests. Reporting capabilities include a comprehensive array of standard reports and charts. Customizable widgets allow Dashboards to be modified to meet the needs of all technicians using the system. Mobile apps for iOS and Android allow for remote access for all capabilities.

Pricing

Starting from
$19/month
Pricing options
Subscription
Free trial
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States

Supported languages

English
BOSS Solutions Suite screenshot: Boss Solutions Suite customizable dashboard screenshotBOSS Support Central On Premise IT Service ManagementBOSS Solutions Suite screenshot: Boss Solutions Suite incident management screenshot BOSS Solutions Suite screenshot: Boss Solutions Suite tickets & routing screenshot BOSS Solutions Suite screenshot: Boss Solutions Suite configuration management screenshot BOSS Solutions Suite screenshot: Boss Solutions Suite user settings screenshotBOSSDesk ITIL Service Desk on the Cloud

BOSS Solutions Suite user reviews

Value for money
Features
Ease of use
Customer support
  4.7
  4.4
  4.5
  4.8
William "Nick" Klapp

BOSS Support Central - A Remote Support Must Have!

Used daily for 2+ years
Reviewed 2020-06-17
Review Source: Capterra

We have been with BOSS for over 5 years, and they provide exceptional customer service. Anytime that we have identified an issue, [SENSITIVE CONTENT HIDDEN] has been available to troubleshoot and report bugs to have it fixed in their next software release. They appreciate feedback and work to keep their product up to date.

Pros
The ability to login to Support Central from anywhere at anytime and process tickets is something that we cannot live without in the new COVID19 world. We have not missed a beat, and our end users are receiving the support that they want and expect in a timely, professional manner because of it. The Dashboard area allows for the creation of widgets to monitor ticket assignments, counts and more on the fly. We utilize routing, templates and automatic responses to make sure support issues are addressed as quick as possible.

Cons
We are very pleased with the product. The only recommendation that I have is for them to invest in a training and tutorial area for technicians to easily reference to learn of new features or to learn about how to get the most out of the product.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Gary Koontz

Awesome product and support team for automating and streamlining your service desk.

Used daily for 2+ years
Reviewed 2020-06-26
Review Source: Capterra

We migrated from a legacy on-prem solution to a BoSS on-prem solution which we easily migrated to the BoSS SaaS solution. All of our information was easily migrated forward as we needed to make organizational changes. The BoSS solution suite is capable, flexible, adaptable, and easy to use, which has resulted in significant process improvements for our organization.

Pros
The integration and automation of service requests, and the ability to create a service request from multiple avenues. Being a SaaS solution enables access to tickets and inventory from any location and from any device. We are able to update our field techs with ticket assignments or ticket updates while they are in the field, and the techs are able to update the service ticket from the field with the latest information. This makes reporting close to real-time.

Cons
There's nothing that I can point to that I would regards as liking least about the solution, other than the solution won't actually perform the physical work itself :-)

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Ginger Jenkins

Technology Specialist

Reviewed 2017-03-15
Review Source: Capterra

It's a great product for inventory and work orders. I'm not really impressed about the reports or how the work orders print. I really like how it works with AD to pull in MS equipment.

Rating breakdown

Value for money
Ease of use
Features
Customer support

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Ronald Barrett

Excellent platform for Service Desk

Used daily for 2+ years
Reviewed 2020-01-16
Review Source: Capterra

We use BOSS service desk to manage the service desk requests, 811 (Call before you DIG) requests, inventory management and reporting of all these key metrics.

Pros
Our agency likes the flexibility within the platform. We use it to collaborate with our internal users as well as some of our external vendors. The platform allows our employees to keep all service tickets in one solution.

Cons
At this time we do not have any issues with the platform.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Ryan Marsh

No programming knowledge No problem

Used daily for 1-2 years
Reviewed 2020-06-17
Review Source: Capterra

My overall experience has been really good. I've always gotten the support I need when I've needed it in a very timely fashion.

Pros
Ease of deployment, ease of building out forms, setting up teams, custom routing etc. I like that most things are very easy to customize.

Cons
With the ease of use comes some restrictions. You're limited to just the options they give you. Since it's web based they can't really customize anything directly for you because it will impact all of their customers. I think reporting and some notification options could be improved as well.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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BOSS Solutions Suite pricing

Starting from
$19/month
Pricing options
Subscription
Free trial
View Pricing Plans

Essential version costs $ 19 per agent / per month / billed yearly
Professional version costs $ 39 per agent / per month / billed yearly
Enterprise version costs $ 69 per agent / per month / billed yearly

BOSS Solutions Suite features

API
Activity Dashboard
Alerts / Escalation
Customizable Branding
Email Integration
Knowledge Base Management
Multi-Channel Communication
Self Service Portal
Support Ticket Management
Surveys & Feedback
Workflow Management

Automatic Notifications (109 other apps)
CRM Integration (94 other apps)
Chat (208 other apps)
Instant Messaging (104 other apps)
Monitoring (113 other apps)
Multi-Language (76 other apps)
Reporting & Statistics (143 other apps)
Social Media Integration (91 other apps)
Third Party Integration (161 other apps)

Security and privacy

Encryption

Encryption of sensitive data at rest
HTTPS for all pages

Access control

Multi-factor authentication options
This will ask you to sign in with LinkedIn

Videos and tutorials

Additional information for BOSS Solutions Suite

Key features of BOSS Solutions Suite

  • Analytics
  • Asset Tracking
  • Audit Management
  • Automated Routing
  • Barcoding/RFID
  • CMDB
  • Check-in/Check-out
  • Community Forums
  • Contract/License Management
  • Device Auto Discovery
  • IT Asset Management
  • Interaction Tracking
  • Issue Auditing
  • Issue Scheduling
  • Knowledge Base Management
  • Knowledge Management
  • License Management
  • Macros/Templated Responses
  • Notifications
  • QR Codes
  • Remote Access/Control
  • Reporting/Analytics
  • Scheduling
  • Service Catalog
  • Service Desk Management
  • Service History
  • Service Level Agreement (SLA) Management
  • Service Reporting
  • Workflow Configuration
View All Features

Benefits

• Improve response times to address user problems - Through the use of Self Service Portal and Knowledge Base, technicians can spend less time with the user to understand their requirements and therefore improve response times.

• Ensure the right people are assigned to the request- The routing engine can be configured to ensure that the most appropriate available resource is assigned to address each request, and “watchers” can be included to stay informed

• Service Catalogs dramatically improve service delivery and user satisfaction - Providing an online Service Catalog is the easiest and most effective of way of reducing the time and cost of delivering services while improving the user experience.

• Easy to create custom forms to address all needs - Administrators have the ability to customize the service catalog by creating forms using a drag and drop interface that are both very easy to use and provide limitless options to satisfy all user needs.

• Dashboard and Reports configurable for individual needs - Flexibility in configuration of reporting capabilities provide management with the necessary tools and metrics to meet objectives and business needs