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BOSS Solutions a FrontRunner in Help Desk Software
Typical customers
Platforms supported
Support options
Training options
Functionality
4.4
/5
107
Total features
103
10 categories
Functionality contenders
Overall Rating
4.6
/5
107
Positive reviews
68
37
2
0
0
Overall rating contenders
John G.
Electrical/Electronic Manufacturing, 201-500 employees
Used daily for 2+ years
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Overall I have been very satisfied with BOSS and would recommend it to other small to mid sized companies.
BOSS has great customer service. Every time I have had an issue they resolve it quickly. Our account engineer also stays on top of informing us of updates and helps us implement them in very helpful and prompt ways.
Their latest product has a few issues to still work through. AD integrated login wasn't included in the first several releases and that prevented us from updating. Although AD integrated login is now a part of the product, the lack of that feature made it feel like they pushed this version before it was really ready.
Kurt W.
Government Administration, 201-500 employees
Used daily for 2+ years
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Overall experience has been very good. We've been able to customize and implement custom ticketing queues in several different areas of our organization, including Fleet Services, Building Maintenance, and Communications with more to come. A very positive experience.
The installation experience was easy, set up was intuitive, and they continue to make improvements with every iteration.
Reporting is a bit more limited than I'd like, but their support has been fantastic in assisting with generating custom one-off reports to fit our needs.
Ganesh K.
Information Technology and Services, 51-200 employees
Used daily for 1-2 years
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Overall, BOSSDesk is good tool to manage tickets and multiple customers. SLA customisation is really handy.
Ease of use and configuration. It is easy to manage tickets, users and agents in the solution.
Support provided by the vendor is not up to the mark and requires improvement. Moreover certain features are missing/needs improvement. Reporting needs to be improved a lot as the reports are broken
Adam M.
Medical Devices, 51-200 employees
Used daily for 2+ years
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Was extremely easy to implement and set up. Training and the migration process was simple and took no time to adapt. Boss support responds very fast and handles your problem(s) professionally and quickly. From an administrative standpoint, ticket tracking and handling cannot get any easier.
Would like the ability for the end user to have the option to close out the ticket themselves once the problem is solved/fixed.
Nathaniel J.
Information Technology and Services, 201-500 employees
Used daily for 2+ years
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This application is very intuitive and very customizable.
The Role options, but those are currently being worked on to increase the flexibility in that feature.
BOSSDesk has the following pricing plans:
Starting from: $19.00/month
Pricing model: Subscription
Free Trial: Available | (No Credit Card required)
Q. Who are the typical users of BOSSDesk?
Q. Does BOSSDesk support mobile devices?
Q. What other apps does BOSSDesk integrate with?