App comparison
Add up to 4 apps below to see how they compare. You can also use the "Compare" buttons while browsing.
Learn why GetApp is free
BOSS Solutions a FrontRunner in Help Desk Software
BOSSDesk Pricing, Features, Reviews and Alternatives
BOSSDesk product overview
Key benefits of using BOSSDesk
with BOSSDesk - HelpDesk On the Cloud and On-Premise
Streamline Ticket Management
• Operate efficiently using a service catalog and
pre-built templates
• Use advanced screening to pre-process tickets as
they are received
• Access via Single Sign On (SSO)
• Set up user roles and permissions
• Ensure user satisfaction by implementing self-help tools
Optimize and Automate Processes
• Set up rules, triggers and routing to automate
workflows
• View real time data and search tickets using
advanced search reports
• Automate onboarding, vacation requests, public
service requests, device upgrades, repairs, facility
management, operations management and much
more
• Integrate with external monitoring systems to
create and escalate tickets for fast resolution to
issues
Improve Accountability & User Satisfaction
• Ensure nothing falls through the cracks with SLAs
& notifications
• Upload attachments to support documentation
• Visualize your data using our state-of-the-art
customizable dashboard
• Stay on top of your metrics with a variety of
analytical reports
Enable On-The-Go Workflow
• Provide field technicians with the tools to
effectively respond to service requests with
BOSSDesk mobile apps for iOS and Android
• Improve asset management using barcode and
QR code scanning
• Create, update and track tickets on-the-go
enabling your team to improve efficiency and
increase user satisfaction
WHY CHOOSE US
>Expandable to serve multiple departments
>Service delivery enables the ability to create
relevant forms, workflows, and more
> US-based support team
>Intuitive user interface
> iOS and Android mobile apps
Typical customers
Platforms supported
Support options
Training options
BOSSDesk pricing information
BOSSDesk features
Functionality
4.4
/5
107
Total features
103
10 categories
Most valued features by users
Functionality contenders
BOSSDesk users reviews
Overall Rating
4.6
/5
107
Positive reviews
- Value for money
- Ease of use
- Features
- Customer support
- Likelihood to recommend8.84/10
68
37
2
0
0
Overall rating contenders
John G.
Electrical/Electronic Manufacturing, 201-500 employees
Used daily for 2+ years
Review source
Share this review:
Overall I have been very satisfied with BOSS and would recommend it to other small to mid sized companies.
BOSS has great customer service. Every time I have had an issue they resolve it quickly. Our account engineer also stays on top of informing us of updates and helps us implement them in very helpful and prompt ways.
Their latest product has a few issues to still work through. AD integrated login wasn't included in the first several releases and that prevented us from updating. Although AD integrated login is now a part of the product, the lack of that feature made it feel like they pushed this version before it was really ready.
Kurt W.
Government Administration, 201-500 employees
Used daily for 2+ years
Review source
Share this review:
Overall experience has been very good. We've been able to customize and implement custom ticketing queues in several different areas of our organization, including Fleet Services, Building Maintenance, and Communications with more to come. A very positive experience.
The installation experience was easy, set up was intuitive, and they continue to make improvements with every iteration.
Reporting is a bit more limited than I'd like, but their support has been fantastic in assisting with generating custom one-off reports to fit our needs.
Ganesh K.
Information Technology and Services, 51-200 employees
Used daily for 1-2 years
Review source
Share this review:
Overall, BOSSDesk is good tool to manage tickets and multiple customers. SLA customisation is really handy.
Ease of use and configuration. It is easy to manage tickets, users and agents in the solution.
Support provided by the vendor is not up to the mark and requires improvement. Moreover certain features are missing/needs improvement. Reporting needs to be improved a lot as the reports are broken
Adam M.
Medical Devices, 51-200 employees
Used daily for 2+ years
Review source
Share this review:
Was extremely easy to implement and set up. Training and the migration process was simple and took no time to adapt. Boss support responds very fast and handles your problem(s) professionally and quickly. From an administrative standpoint, ticket tracking and handling cannot get any easier.
Would like the ability for the end user to have the option to close out the ticket themselves once the problem is solved/fixed.
Nathaniel J.
Information Technology and Services, 201-500 employees
Used daily for 2+ years
Review source
Share this review:
This application is very intuitive and very customizable.
The Role options, but those are currently being worked on to increase the flexibility in that feature.
BOSSDesk FAQs
BOSSDesk has the following pricing plans:
Starting from: $19.00/month
Pricing model: Subscription
Free Trial: Available | (No Credit Card required)
Q. Who are the typical users of BOSSDesk?
Q. Does BOSSDesk support mobile devices?
Q. What other apps does BOSSDesk integrate with?
© 2010-2023 GetApp. All Rights Reserved.
GetApp® is a registered trademark of Nubera eBusiness S.L. Nubera eBusiness uses its own and third-party cookies. By using the website you are accepting the use of these cookies. To get more information about our cookies click here.