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BOSSDesk Pricing, Features, Reviews and Alternatives

BOSSDesk product overview

Price starts from

19

/user

Per month

What is BOSSDesk?

BOSSDesk is a fully integrated ITIL based Service Desk/Help Desk and IT Asset Management solution available for both Cloud and On-Premise. It incorporates an award winning user-friendly interface and a powerful Service Catalog. BOSSDesk has been highly ranked by customers for providing an affordable ITSM solution with great user experience, wide range of features, and excellent customer support. Our solutions have helped organizations to improve overall efficiency and user satisfaction.

Key benefits of using BOSSDesk

• Improve response times to address user problems - Through the use of Self Service Portal and Knowledge Base, technicians can spend less time with the user to understand their requirements and therefore improve response times.

• Ensure the right people are assigned to the request- The routing engine can be configured to ensure that the most appropriate available resource is assigned to address each request, and “watchers” can be included to stay informed

• Service Catalogs dramatically improve service delivery and user satisfaction - Providing an online Service Catalog is the easiest and most effective of way of reducing the time and cost of delivering services while improving the user experience.

• Easy to create custom forms to address all needs - Administrators have the ability to customize the service catalog by creating forms using a drag and drop interface that are both very easy to use and provide limitless options to satisfy all user needs.

• Dashboard and Reports configurable for individual needs - Flexibility in configuration of reporting capabilities provide management with the necessary tools and metrics to meet objectives and business needs

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

Chat
Knowledge Base
FAQs/Forum
Phone Support
Email/Help Desk

Training options

Videos
Live Online
Webinars
In Person
Documentation

BOSSDesk pricing information

Value for money

4.6

/5

102

Starting from

19

/user

Per month

Pricing options

Free plan
Subscription
Free trial
Pricing range

Value for money contenders

BOSSDesk features

Functionality

4.4

/5

102

Total features

108

10 categories

Most valued features by users

Reporting/Analytics
API
Third Party Integrations
Reporting & Statistics
Multi-Channel Communication
Customizable Branding
Activity Dashboard
Alerts / Escalation

Functionality contenders

BOSSDesk users reviews

Overall Rating

4.6

/5

102

Positive reviews

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8.8/10
Rating distribution

5

4

3

2

1

61

39

2

0

0

Pros
Right out of the box this product was better then the helpdesk we were moving from. The staff has been great to work with and very helpful.
I dig the ticketing search and the ability to run reports off the the inventory, that is very helpful. The Dell API integration for warranty and system info is also very nice.
Ease of deployment, ease of building out forms, setting up teams, custom routing etc. I like that most things are very easy to customize.
Cons
The support engineer had no way to recover this either. Also there is no documentation on the 2.0 agent in their own knowledgebase.
Some functions are a bit complicated when it comes to defining approvals or routing rules and limited in what you can route on such as limited routing on extended statuses.
Missing a few things we had in 3.9. Used to be able to itemize purchases in tickets.

Overall rating contenders

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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BOSS Support Central - A Remote Support Must Have!

Reviewed 2 years ago

We have been with BOSS for over 5 years, and they provide exceptional customer service. Anytime that we have identified an issue, [SENSITIVE CONTENT HIDDEN] has been available to troubleshoot and report bugs to have it fixed in their next software release. They appreciate feedback and work to keep their product up to date.

Pros

The ability to login to Support Central from anywhere at anytime and process tickets is something that we cannot live without in the new COVID19 world. We have not missed a beat, and our end users are receiving the support that they want and expect in a timely, professional manner because of it. The Dashboard area allows for the creation of widgets to monitor ticket assignments, counts and more on the fly. We utilize routing, templates and automatic responses to make sure support issues are addressed as quick as possible.

Cons

We are very pleased with the product. The only recommendation that I have is for them to invest in a training and tutorial area for technicians to easily reference to learn of new features or to learn about how to get the most out of the product.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Awesome product and support team for automating and streamlining your service desk.

Reviewed 2 years ago

We migrated from a legacy on-prem solution to a BoSS on-prem solution which we easily migrated to the BoSS SaaS solution. All of our information was easily migrated forward as we needed to make organizational changes. The BoSS solution suite is capable, flexible, adaptable, and easy to use, which has resulted in significant process improvements for our organization.

Pros

The integration and automation of service requests, and the ability to create a service request from multiple avenues. Being a SaaS solution enables access to tickets and inventory from any location and from any device. We are able to update our field techs with ticket assignments or ticket updates while they are in the field, and the techs are able to update the service ticket from the field with the latest information. This makes reporting close to real-time.

Cons

There's nothing that I can point to that I would regards as liking least about the solution, other than the solution won't actually perform the physical work itself :-)

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend2/10

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Beta Ticketing System

Reviewed a year ago

Support is sub par. I've worked with one of their high tier support agents to fix an issue with site agent. They ended up suggesting we upgrade the site agent to 2.0. I asked specifically if we need to back up any configurations before we do that and was told no that it should carry over. After the upgrade, none of the syncing configurations carried over. The support engineer had no way to recover this either. Also there is no documentation on the 2.0 agent in their own knowledgebase. I asked for the possibility of making CI's a required field and was just asked "Why? What if there wasn't a CI." I told them I have an n/a option as a CI item and want my techs to have to fill that in. This went no where.

Pros

The asset management portion is the best part of this ticketing system. The integration with AD and use of the Remote Agent make it easy to maintain inventory. The UI is better than some of the other ticketing systems I've used.

Cons

This ticketing system seems like it's still beta software. Many features available in other standard ticketing systems are not available in this. Only recently have they added time sheets, routing rules, and triggers. The reporting is poor as well with little options for custom reports.

Vendor response

Customer satisfaction is our priority and ensuring every customer is happy with our solution is of utmost importance to us. We thank the reviewer for posting his comments and have since discussed the issues in detail with the customer and come up with an action plan to resolve the issues raised. We should note that the features mentioned by the reviewer who is relatively a new user have been available...

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Excellent platform for Service Desk

Reviewed 3 years ago

We use BOSS service desk to manage the service desk requests, 811 (Call before you DIG) requests, inventory management and reporting of all these key metrics.

Pros

Our agency likes the flexibility within the platform. We use it to collaborate with our internal users as well as some of our external vendors. The platform allows our employees to keep all service tickets in one solution.

Cons

At this time we do not have any issues with the platform.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Latest Version Soars!

Reviewed 9 months ago

BOSS is essential to helping our department work with customers and keep track of inventory and issues. With the latest update, a necessary but not efficient experience has become very speedy and we can flip through tickets and searches with ease

Pros

Helpdesk ticket management allows us to assign and track individual and project tickets with ease Asset management and inventory help us to easily keep track of our inventory for ticket and audit purposes The latest version speeds the whole thing up so much more

Cons

Older version was slow and flipping between pages took a long time

BOSSDesk FAQs and common questions

Q. What type of pricing plans does BOSSDesk offer?

BOSSDesk has the following pricing plans:
Starting from: $19.00/month
Pricing model: Subscription
Free Trial: Available | (No Credit Card required)


Q. Who are the typical users of BOSSDesk?

BOSSDesk has the following typical customers:
Large Enterprises, Mid Size Business, Public Administrations, Small Business


Q. What languages does BOSSDesk support?

BOSSDesk supports the following languages:
English


Q. Does BOSSDesk support mobile devices?

BOSSDesk supports the following devices:
Android, iPad, iPhone


Q. Does BOSSDesk offer an API?

Yes, BOSSDesk has an API available for use.


Q. What other apps does BOSSDesk integrate with?

BOSSDesk integrates with the following applications:
TeamViewer


Q. What level of support does BOSSDesk offer?

BOSSDesk offers the following support options:
Chat, Knowledge Base, FAQs/Forum, Phone Support, Email/Help Desk

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