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BOSSDesk vs Paperpile Comparison (2026)
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Good recommendations?
Overview
BOSSDesk provides a fully integrated Help Desk Software and IT Asset Management solution for both cloud and on-premise. It has been highly ranked by customers for providing an affordable ITSM solution with great user experience, wide range of features, and excellent customer support.
Paperpile is a knowledge management software designed to help businesses synchronize the research library with multiple devices. Administrators can utilize the search functionality to find papers in real-time on a unified interface.
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
Video & Screenshots
Pricing
User reviews
4.7
146
5
4
3
2
1
98
46
2
0
0
- Value for money
- Ease of use
- Features
- Customer support
4.8
122
5
4
3
2
1
94
26
2
0
0
- Value for money
- Ease of use
- Features
- Customer support
Pros
David g.
net admin
Joe M.
IT Support Specialist II
Cali S.
System Administrator
Pros
Sam W.
Staff Scientist
Sam W.
Staff Scientist
Denisse B.
Graduate Student
Cons
Gibril B.
ICT Help Desk
Steve W.
I.T. Director
David g.
Telecom Coord
Cons
Lisa Z.
Physician
Oliver M.
Research Associate
Ari K.
Research Scientist
- Vendor responds to reviews
- Last review13 days ago
- Vendor responds to reviews
- Last review2 years ago
Key features
- Total features134
- AI Copilot
- AI Summarization
- API
- Access Controls/Permissions
- Active Directory Integration
- Activity Dashboard
- Activity Tracking
- Alerts/Escalation
- Alerts/Notifications
- Approval Process Control
- Approval Workflow
- Asset Lifecycle Management
- Asset Tracking
- Assignment Management
- Audit Management
- Audit Trail
- Automated Responses
- Automated Routing
- Availability Management
- Barcode/Ticket Scanning
- CMDB
- Calendar Management
- Call Center Management
- Catalog Management
- Change Management
- Change Planning
- Change Tracking
- Chat/Messaging
- Chatbot
- Client Portal
- Collaboration Tools
- Commenting/Notes
- Communication Management
- Compliance Management
- Compliance Tracking
- Configurable Workflow
- Configuration Management
- Content Library
- Content Management
- Contract/License Management
- Conversation Intelligence
- Cost Tracking
- Customer Database
- Customer Portal
- Customer Support
- Customizable Branding
- Customizable Fields
- Customizable Forms
- Customizable Reports
- Customizable Templates
- Dashboard
- Dashboard Creation
- Data Import/Export
- Data Visualization
- Decision Support
- Device Auto Discovery
- Discussions/Forums
- Document Management
- Drag & Drop
- Email Management
- Email Templates
- Event Logs
- Full Text Search
- Generative AI
- Help Desk Management
- IT Asset Management
- IT Asset Tracking
- Inbox Management
- Incident Management
- Interaction Tracking
- Inventory Management
- Issue Auditing
- Issue Management
- Issue Scheduling
- Issue Tracking
- Key Performance Indicators
- Knowledge Base Management
- Knowledge Management
- License Management
- Live Chat
- Macros/Templated Responses
- Maintenance Management
- Maintenance Scheduling
- Mobile Access
- Mobile App
- Monitoring
- Multi-Channel Communication
- Multi-Language
- Performance Metrics
- Performance Monitoring
- Personalization
- Predictive Analytics
- Prioritization
- Problem Management
- Procurement Management
- Project Management
- Real-Time Chat
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Reporting
- Real-Time Updates
- Release & Deployment
- Remote Access & Monitoring
- Remote Access/Control
- Remote Monitoring & Management
- Reporting & Statistics
- Reporting/Analytics
- Request Assignment
- Requisition Management
- Role-Based Permissions
- Rules-Based Workflow
- SSL Security
- Scheduled/Automated Reports
- Secure Data Storage
- Self Service Portal
- Service Catalog
- Service History
- Service Level Agreement (SLA) Management
- Service Request Management
- Single Sign On
- Supplier Management
- Support Ticket Management
- Support Ticket Tracking
- Surveys & Feedback
- Tagging
- Task Automation
- Task Management
- Task Progress Tracking
- Text Editing
- Third-Party Integrations
- Ticket Management
- User Management
- Widgets
- Workflow Automation
- Workflow Management
- Total features10
- AI Copilot
- AI Summarization
- API
- Access Controls/Permissions
- Active Directory Integration
- Activity Dashboard
- Activity Tracking
- Alerts/Escalation
- Alerts/Notifications
- Approval Process Control
- Approval Workflow
- Asset Lifecycle Management
- Asset Tracking
- Assignment Management
- Audit Management
- Audit Trail
- Automated Responses
- Automated Routing
- Availability Management
- Barcode/Ticket Scanning
- CMDB
- Calendar Management
- Call Center Management
- Catalog Management
- Change Management
- Change Planning
- Change Tracking
- Chat/Messaging
- Chatbot
- Client Portal
- Collaboration Tools
- Commenting/Notes
- Communication Management
- Compliance Management
- Compliance Tracking
- Configurable Workflow
- Configuration Management
- Content Library
- Content Management
- Contract/License Management
- Conversation Intelligence
- Cost Tracking
- Customer Database
- Customer Portal
- Customer Support
- Customizable Branding
- Customizable Fields
- Customizable Forms
- Customizable Reports
- Customizable Templates
- Dashboard
- Dashboard Creation
- Data Import/Export
- Data Visualization
- Decision Support
- Device Auto Discovery
- Discussions/Forums
- Document Management
- Drag & Drop
- Email Management
- Email Templates
- Event Logs
- Full Text Search
- Generative AI
- Help Desk Management
- IT Asset Management
- IT Asset Tracking
- Inbox Management
- Incident Management
- Interaction Tracking
- Inventory Management
- Issue Auditing
- Issue Management
- Issue Scheduling
- Issue Tracking
- Key Performance Indicators
- Knowledge Base Management
- Knowledge Management
- License Management
- Live Chat
- Macros/Templated Responses
- Maintenance Management
- Maintenance Scheduling
- Mobile Access
- Mobile App
- Monitoring
- Multi-Channel Communication
- Multi-Language
- Performance Metrics
- Performance Monitoring
- Personalization
- Predictive Analytics
- Prioritization
- Problem Management
- Procurement Management
- Project Management
- Real-Time Chat
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Reporting
- Real-Time Updates
- Release & Deployment
- Remote Access & Monitoring
- Remote Access/Control
- Remote Monitoring & Management
- Reporting & Statistics
- Reporting/Analytics
- Request Assignment
- Requisition Management
- Role-Based Permissions
- Rules-Based Workflow
- SSL Security
- Scheduled/Automated Reports
- Secure Data Storage
- Self Service Portal
- Service Catalog
- Service History
- Service Level Agreement (SLA) Management
- Service Request Management
- Single Sign On
- Supplier Management
- Support Ticket Management
- Support Ticket Tracking
- Surveys & Feedback
- Tagging
- Task Automation
- Task Management
- Task Progress Tracking
- Text Editing
- Third-Party Integrations
- Ticket Management
- User Management
- Widgets
- Workflow Automation
- Workflow Management
Integrations
- Total integrations3
- ChatGPT
- TeamViewer ONE
- Zapier
- Total integrationsN/A
- ChatGPT
- TeamViewer ONE
- Zapier
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