DialedIn CCaaS vs Toky

Five9

Aircall

Convoso

VICIdial

JustCall

NUACOM

Compare DialedIn CCaaS and Toky based on features, pricing, verified reviews, integrations & more on GetApp. Find out which software is best for your business in 2026.

VICIdial is an open source call center solution with outbound predictive dialing and features for handling inbound or manual calls as well as email and web chat

Five9 is a contact center and call centre solution powered by artificial intelligence. The cloud-based solution provides omni-channel tools including inbound and outbound call management, predictive dialer, progressive dialer, chat, social customer service, automatic call distribution (ACD) and more

Convoso is a software uses advanced conversational AI to automate customer interactions for call centers. It understands complex inputs and customer intent, responding naturally in voice and text while handling tasks like scheduling callbacks, sending reminders, and qualifying leads. Unlike basic IVR systems, it engages in conversations, improving sales cycle efficiency and freeing human agents for more productive work.

DialedIn is a scalable, easy-to-use CCaaS solution for any inbound, outbound or blended call center with at least five seats. They improve efficiency, optimize operations, and boost service with advanced dialing options, intelligent call routing, seamless CRM integration and real-time analytics.

Access Controls/Permissions

Activity Dashboard

Activity Tracking

Agent Interface

Alerts/Escalation

Alerts/Notifications

Answering Machine Detection

Auto-Dialer

Automated Attendant

Automated Routing

Automatic Call Distribution

Automatic Outbound Dialer

Blended Call Center

Call Center Management

Call Conferencing

Call Disposition

Call List Management

Call Logging

Call Monitoring

Call Queues

Call Recording

Call Reporting

Call Routing

Call Scheduling

Call Screening

Call Scripting

Call Tracking

Call Transfer

Callback Scheduling

Caller ID

Campaign Management

Chat/Messaging

Chatbot

Computer Telephony Integration

Contact Database

Contact Management

Customer Database

Customer History

Customizable Caller ID

Customizable Reports

Dashboard

Data Import/Export

Data Management

Data Security

FCC Compliance

For Cloud Phone Systems

For Contact Centers

For Sales Teams/Organizations

FTC Compliance

Inbound Call Center

Integrations Management

Interaction Tracking

Lead Capture

Lead Distribution

Lead Management

Lead Qualification

List Management

Live Chat

Manual Dialer

Monitoring

Multi-Campaign

Multi-Channel Communication

Online Voice Transmission

Outbound Call Center

Performance Management

Performance Metrics

Power Dialer

Predictive Dialer

Preview Dialer

Progressive Dialer

Quality Management

Queue Management

Real-Time Analytics

Real-Time Data

Real-Time Monitoring

Real-Time Reporting

Real-Time Updates

Reporting & Statistics

Reporting/Analytics

Ring Groups

Role-Based Permissions

SMS Messaging

Social Media Integration

Third-Party Integrations

Virtual Call Center

Virtual Extensions

Voice Mail

Voicemail Transcription

VoIP

VoIP Connection

Workforce Management

DialedIn CCaaS

Web-based

Windows

Production Coordinator

To top it off, working with the people at Chase has been an even greater part of this amazing experience.

User friendly and very easy to get tech support online to help out with any questions or concerns. The product is fast and very responsive to your needs for your business.

Director of Marketing

Then ChaseData is the only way to go. It is so user friendly and the monitoring tools are amazing to help your reps be more successful.

Owner

Simplicity, ease of use and low cost is what I like best about Chase Data. I have a lot on my plate as a an owner of a construction company.

Director of Sales

I would highly recommend this product. Not only is the product terrific as it has helped our team connect with more prospects than ever before, but also the customer support is second to none.

President 

Any time I need help they are there. The functionality and simplicity is fantastic.

Whenever there were issues, there was a lot of problems that surfaced. Working with Chase for over two years, there was a problem every time, so maybe have more end-user testing before releasing.

Operations Manager

It was great I talked with [sensitive content hidden]  and they are great agents.

Vice President

Think about what is the most important thing for your business. Is it reliability, simplicity, customer service or cost of service.

Very good customization. Does many things that help our business.

Inside Sales Agent

Plus, the integration options with other tools are seamless. It really helps streamline workflows, saving time and boosting productivity.

Sr. Director of Information Technology

As an administrator, i liked the intuitive interface and the ease of use in configuring the set up.

Dir Call Centers

The support staff is very experienced and help us iron out the deployment challenges. Documentation is strong.

Try any other product and you will be wasting your time.

We are getting most everything that we have to have and a number of nice to haves. The tool adapted to our business processes and minimized the need to retrain the staff.

Look at ease of use and also look for a system that can integrate other things like IVR and CRM systems.

Can't think of any one thing that left us dissatisfied.

Call Center Manager

No one seems to be in charge and no one has an answer. Their pricing is reasonable and the software, while under-featured vs. the competition is adequate.

DialedIn CCaaS screenshot: DialedIn CCaaS mobile access

DialedIn CCaaS screenshot: DialedIn CCaaS multi-channel communication

DialedIn CCaaS screenshot: DialedIn CCaaS analytics

DialedIn CCaaS screenshot: DialedIn CCaaS monitor performance

Large Enterprises

Mid Size Business

Non Profit

Public Administrations

Small Business

Aircall is a customer communications platform unifying channels like phone, WhatsApp, and text. Its cloud-based system includes AI Voice Agents for inbound calls, real-time conversation intelligence, and integration with tools like Salesforce, HubSpot, and Zendesk. Businesses can track performance metrics with detailed analytics and manage all interactions through an intuitive interface.

Connect with customers on voice, SMS, email, or WhatsApp. With AI agents, automation, and 100+ integrations, you can reply instantly, close more deals, and keep customers happy even after hours.

NUACOM offers an all-in-one Cloud phone system for SMBs that need a modern, fully scalable business communication solution. The platform offers over 50 business-class features to help boost productivity, connect departments, and centralize telephony for all locations.

Toky is a cloud phone system that helps you to improve customers and team communications. Start your business call center with virtual phone numbers, SMS, IVR, CRM integrations and more

Archiving & Retention

Call Transcription

Employee Directory

File Transfer

Mobile Access

On-Demand Recording

Purchasing & Receiving

Real-Time Notifications

Recording

Text to Speech

Toky

Android

Linux

iPad

iPhone

Account Manager

The customer Support is really helpful and if there is a problem or if you need a new feature, Toky does the best what they can do to update the software to be perfect for your company.

Town Clerk & RFO

The expereince with Toky was totally fantastic. I made a host of support calls during set up (I am not an IT geek) - they were very patient and responded clearly and successfully to every question.

Founder

Waking each day to constant pain and suffering, every call I receive I painfully hear the frustration in the voice of the caller as they fail to understand anything I am saying.

Central Consultant

Very easy to use and track your progress, and the Toky team is friendly and very helpful.

Executive Assistant

The support team is very very very responsive to any chat requests for help. The software itself is easy to use, easy to learn, and fairly intuitive.

Co-founder & CEO

Great company with very competitive pricing for the most needed features and integrations.

Web company 

I love its functionality really simple and effective, easy to use and full control.

Sr Ops Manager

Toky has been quite a good solution for mClinica. I have not only used it for my Indonesia operations but I have also expanded the product to be used for our Thailand operations.

Sales Manager

The team were always quick to work on the resolution of any issues that we ran into and provided feedback on the progress made.

Director

Features are good, integration was simple, adding new users is easy. Very easy to use both in browser and phone.

Office Manager

Calls dropping at random, echo and delay during calls, users unable to log in or use the application, etc. These issues are consistent regardless of location and internet connection speed.

We switched our conventional lines to Toky a month ago and the service is fantastic.

We have been using Toky for over 3 years, we use it for multiple businesses all in one account and it works great. It does everything we need.

Manager

Using Toky I can easily reach my customers any where in the world in a cost effective manner.

User experience was done well too. A good number of integrations.

iOS Developer

Toky support team is the best support team ever. These guys send a response in just seconds.

Senior BDM

Connection might be unstable during some calls. Might be not easy to understand why my calls are not getting through sometimes.

Customer Support Manager

As soon as started in my current company, they had been using Intercom for some time - so I had the difficult task of finding a phone channel provider that would integrate with that.

DialedIn CCaaS vs Toky Comparison (2026)

DialedIn CCaaS

Toky

Overview

Video & Screenshots

Pricing

User reviews

Key features

Integrations

Alternatives