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Toky

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Virtual phone system for business sales and customer support

(5)

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Toky Pricing, Features, Reviews and Alternatives

Toky FAQs

Q. What type of pricing plans does Toky offer?

Toky has the following pricing plans:
Starting from: $25.00/month
Pricing model: Subscription
Free Trial: Available

These products have better value for money


Q. Who are the typical users of Toky?

Toky has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Non Profit, Small Business


Q. What languages does Toky support?

Toky supports the following languages:
English, Portuguese, Spanish


Q. Does Toky support mobile devices?

Toky supports the following devices:
Android, iPad, iPhone


Q. Does Toky offer an API?

Yes, Toky has an API available for use.


Q. What other apps does Toky integrate with?

Toky integrates with the following applications:
Vtiger CRM, Kommo, Zoho CRM, Insightly, ActiveCampaign, WhatsApp, Zapier, Pipedrive, Freshsales, Agile CRM, WordPress, Freshdesk, Zoho Desk, Salesforce Sales Cloud, Slack, Front, Meta for Business, Highrise, Keap, Google Data Studio, Kustomer, HubSpot CRM, Intercom, Shopify, Zendesk Suite


Q. What level of support does Toky offer?

Toky offers the following support options:
Knowledge Base, FAQs/Forum, 24/7 (Live rep), Phone Support, Email/Help Desk, Chat

Toky product overview

Price starts from

25

/user

Per month

What is Toky?

Toky is a Virtual Phone System for businesses of all sizes, which you can use to start your own call center and allow your customers and team to communicate efficiently. With virtual phone numbers in more than 60 countries, make your business local to customers almost anywhere, no matter where your company is based. Activate our CRM integrations to get in touch with your leads and customers with a single click, and also log every call automatically or connect Toky to other business apps, to improve sales and support processes.

Key benefits of using Toky

  • Get a local or toll-free business phone number in more than 60 countries

  • Start a call center with no special hardware and simple configurations, with IVR, call forwarding, greeting messages, simultaneous calls, call queues, call recording, Call transcription en more.

  • Use CRM integrations to improve sales and support processes.

  • Send and receive SMS with customers.

  • Add a live call widget to your website to start receiving calls from customers with a click.

  • Enable Fax to email service

  • Call recordings and voicemail transcriptions
  • Typical customers

    Freelancers
    Small businesses
    Mid size businesses
    Large enterprises

    Platforms supported

    Web
    Android
    iPhone/iPad

    Support options

    Knowledge Base
    FAQs/Forum
    24/7 (Live rep)
    Phone Support
    Email/Help Desk
    Chat

    Training options

    Live Online
    Documentation
    Videos

    Not sure about Toky? Compare it with a popular alternative

    Starting from

    25

    /user

    Per month

    Free plan
    Free trial
    Pricing range

    Starting from

    50

    Per month

    Free plan
    Free trial
    Pricing range
    Ease of use
    Value for money
    Customer support
    Ease of use
    Value for money
    Customer support
    Why am I seeing this?

    Toky pricing information

    Value for money

    4.3

    /5

    106

    Starting from

    25

    /user

    Per month

    Pricing options

    Free plan
    Subscription
    Free trial
    Pricing range

    Value for money contenders

    Toky features

    Functionality

    4.1

    /5

    106

    Total features

    51

    6 categories

    Most valued features by users

    Third-Party Integrations
    API
    Reporting/Analytics
    Alerts/Notifications
    Activity Dashboard
    Reporting & Statistics
    Contact Management
    Mobile Access

    Functionality contenders

    Toky users reviews

    Overall Rating

    4.3

    /5

    106

    Positive reviews

    82

    %

    Rating breakdown
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend8.64/10
    Rating distribution

    5

    4

    3

    2

    1

    60

    27

    9

    5

    5

    Pros
    The customer Support is really helpful and if there is a problem or if you need a new feature, Toky does the best what they can do to update the software to be perfect for your company.
    The expereince with Toky was totally fantastic. I made a host of support calls during set up (I am not an IT geek) - they were very patient and responded clearly and successfully to every question.
    Very easy to use and track your progress, and the Toky team is friendly and very helpful.
    Cons
    Waking each day to constant pain and suffering, every call I receive I painfully hear the frustration in the voice of the caller as they fail to understand anything I am saying.
    Calls dropping at random, echo and delay during calls, users unable to log in or use the application, etc. These issues are consistent regardless of location and internet connection speed.
    Connection might be unstable during some calls. Might be not easy to understand why my calls are not getting through sometimes.

    Overall rating contenders

    PT
    AvatarImg

    Paul T.

    Management Consulting, 1-10 employees

    Used daily for 6-12 months

    Review source

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    Simple integration and a great platform

    Reviewed 5 years ago

    The nature of enquiries has shifted over the last few years and it is more difficult than ever to pin prospects down. Having a tool like Toky that enables us to text prospects and reduce churn, saves us money on advertising, and allows to always be in touch with clients from Pipedrive is a no brainer.

    Pros

    Integration with Pipedrive was a key factor in our decision. Next was the simplicity of use and cost-effectiveness.

    Cons

    I would like to be able to schedule text messages.

    AvatarImg
    AvatarImg

    Pragati J.

    Pharmaceuticals, 51-200 employees

    Used daily for 1-2 years

    Review source

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend9/10

    Share this review:

    Good VOIP Solution with excellent CS support

    Reviewed 4 years ago

    Toky has been quite a good solution for mClinica. I have not only used it for my Indonesia operations but I have also expanded the product to be used for our Thailand operations

    Pros

    I was able to set up Toky in less than a month and training my new team members have always been very easy and quick. Being in B2B space my own Customer Success team wanted a tool which would help us deliver the best support to our users hence I was looking for a VOIP solution and after comparing 10+ solutions, Toky definitely fit the bill! Features that I like - 1. Call Recording 2. Ease of adding and removing agents 3. Easy to set up international numbers if you have international teams 4. Zendesk integration 5. IVR

    Cons

    I think sometimes the network can be patchy but such instances are rare and are quickly resolved by their support team.

    AM
    AvatarImg

    Angela M.

    Law Practice, 11-50 employees

    Used daily for less than 6 months

    Review source

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support

    Share this review:

    Not worth the trouble

    Reviewed 4 years ago

    Overall, it was profoundly negative. The promised InfusionSoft integration creates a new contact every time there is a new call, even if that number is already in the system. Calls have issues and the forwarding set up on the backend does not always work. I am in the process of trying to port out to another carrier at this point.

    Pros

    The backend is very easy to set up with no complicated IVR phone trees. Porting a number over is also very easy.

    Cons

    Many quality issues. The customer support response time is typically hours after contacted, after which they ask you for more information then never respond. Calls dropping at random, echo and delay during calls, users unable to log in or use the application, etc. These issues are consistent regardless of location and internet connection speed.

    MP
    AvatarImg

    Michael P.

    Information Technology and Services, 1-10 employees

    Used daily for 2+ years

    Review source

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    Excellent virtual phone system for international companies

    Reviewed 3 years ago

    Toky is easy to setup and easy to use. The interface is neat and gives you full control.

    Pros

    The initial test system was set up in a very short time (<1 hour). It worked well. Implementation is very easy. It does what it says in a simplistic way. It helps to set up international numbers in a few minutes and allows customers to call to numbers in their home country.

    Cons

    The initial app had an easy when you have logged in on the web and the mobile app at the same time. But that is solved-

    PC
    AvatarImg

    Paolo C.

    Facilities Services, 51-200 employees

    Used daily for 6-12 months

    Review source

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend8/10

    Share this review:

    Toky's Integration is a very big help in tracking our channels!

    Reviewed 5 years ago

    Overall, my experience with Toky has been quite good compared to the other IVRs out there. Very straightforward in their features as well as the set-up. The UI is also not as confusing as the other IVRS. Furthermore, their customer service is spot on. Our rep was particularly helpful in replying to my queries even though it was outside his work hours. Give it a go!

    Pros

    I'm particularly fond of how competitive Toky's rates are compared to the other telephony services on the internet. It's quite easy to set-up, and the phone trees are very intuitive to test and run, even if you're not someone with much tech experience. Its integration with Hubspot and Zapier also make it very easy for us to run our client details through our CRM software!

    Cons

    Small speed bumps and glitches on the registration of numbers. Takes a bit of time to make sure they're able to receive incoming calls

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