We needed to urgently set up a COVID-19 Volunteer helpline for the vulunerable and elderly in Wilton. Within 2 days we had implemented Toky, recuited and trained 24 call centre volunteers and gone live. The expereince with Toky was totally fantastic. I made a host of support calls during set up (I am not an IT geek) - they were very patient and responded clearly and successfully to every question. They were flexible on billing too. Everything worked perfectly. The Volunteer call centre is now up and running and working like a dream. 24 agents working from the safety and security of their own homes - with calls coming in on a single emergency line. All set up by Toky in minutes. I cannot, I mean CANNOT, recommend these guys highly enough.
Pros
Very simple to implement, great functionality, metrics excellent with clear reports, cost excellent.
Cons
Nothing not to like about this super product..
Rating breakdown
Likelihood to recommend: 10/10
As soon as started in my current company, they had been using Intercom for some time - so I had the difficult task of finding a phone channel provider that would integrate with that. After months of trials with almost all available products, I came across Toky, and boy was I lucky! The integration was smooth and had all the functionality I was looking for, the Support Team and especially [SENSITIVE CONTENT HIDDEN] really helped me set it up quickly and they have the best prices out there, both for the product and outbound calls. I would recommend it 100%.
Pros
The integration with Intercom is smooth
The platform is easy to use
Has many options for IVR and general settings
Cons
There isn't something about the software that I don't like - the only negative thing is that for my area they don't have Weekend Support yet - they told me they will fix that soon, but for now, I am worried that if something during the weekend I might have to wait some time until its fixed. Luckily, I haven't had any big issues with it anyways, so this is mostly anxiety rather than an actual problem.
Rating breakdown
Likelihood to recommend: 10/10
Overall my experience in using Toky's terrible VOIP system has been akin to having terminal cancer. Waking each day to constant pain and suffering, every call I receive I painfully hear the frustration in the voice of the caller as they fail to understand anything I am saying. I wouldn't wish this experience on my worst enemy.
Pros
Toky is a terribly overpriced and incompetently built VOIP product. The only Pro I can think of for Toky, is coming to the realisation that even in today's business environment, that western Silicon Valley startup companies can and do lie about what their products will do. This is hugely disapointing and if I was working at Toky, I would be ashamed to be apart of such a dishonest company, because Toky does not work in any respect for the word.
Cons
Virtual phone systems should work at the same, or better level than non-virtual ones. Toky does not work at all. Constant call drop outs, talk lag, voice muffling, and just not redirecting calls at all. These are all issues that plagued experience using Toky. Not only that but the customer support team is hugely entitled, will take 48 hours to reply to you and will pawn you off to the next available support person so they don't have to deal with your issues.
Hello Denym,
We regret that you consider your experience with our service so bad. Our team worked on the solution of the presented inconveniences, but we found that the problem with your account was due to factors external to our platform. We tried to find a solution with you, taking into account the compliance of our terms of service, where we state that we can not give refunds, but it was not possible. We are sorry for the difficulties presented that led you to write this review, but I assure you that we did our best to provide a solution from our side, but sadly, the answer was outside our platform and our reach
Rating breakdown
Likelihood to recommend: 0/10
I'm running business abroad and with Toky I can have a phone number in my home country and receive calls normally over internet connection.
Pros
The pricing, the reliability and possibility to have only one user unlike many competitors which require multiple users.
Cons
Sometimes apps are a bit glitchy. Nothing serious, most important features like calling and receiving calls work well.
Rating breakdown
Likelihood to recommend: 10/10
We needed a solution for our sales department who are doing a LOT of calls daily, our criteria was something that is cheap, able to track history and has a good calling quality. So far Toky was the company that satisfied our needs fully.
Pros
It is very easy to navigate and start using. You can easily track calling statistics of your sales department. Click-to-call extension for browser is a great addition. And of course, pricing is highly competitive.
Cons
Currently it's not possible to set a separate Administrator account without it being a User (paid)
Rating breakdown
Likelihood to recommend: 9/10
$25.00/user/month ENTREPRENEUR
$20.00/user/month ENTREPRENEUR (billed annually)
$35.00/user/month (Starting 3 agents) BUSINESS
$30.00/user/month (Starting 3 agents) BUSINESS (billed annually)
1 local or toll-free number included in 38 countries.
Extra phone numbers start at $4/month
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