Toky Pricing, Features, Reviews & Comparison of Alternatives

Toky

Virtual phone system for business sales and customer support

4.41/5 (71 reviews)

Toky overview

What is Toky?

Toky is a Virtual Phone System for businesses of all sizes, which you can use to start your own call center and allow your customers and team to communicate efficiently. With virtual phone numbers in more than 60 countries, make your business local to customers almost anywhere, no matter where your company is based. Activate our CRM integrations to get in touch with your leads and customers with a single click, and also log every call automatically or connect Toky to other business apps, to improve sales and support processes.

With Toky, you can start with even just one agent, and you can use features like IVR, international phone calls, call forwarding, greeting messages, simultaneous calls, call queues, call recording, Call transcription, live calls in your website and much more.
toky.co

Pricing

Starting from
$20/month
Pricing options
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States, Asia, Australia, Brazil, Canada and 8 other markets, Europe, Germany, India, Japan, Latin America, Mexico, Middle-East and Africa, United Kingdom

Supported languages

English, Portuguese, Spanish
Toky screenshotGetting started with Toky Virtual Phone SystemToky screenshotToky screenshotToky screenshotToky screenshotToky screenshot: Manage your call center with detailed reportsToky screenshot: Enhance call center performance with and easy to configure IVRToky screenshot: Make and receive calls from your web browserToky screenshot: Make and receive phone calls from your website or virtual phone number in your smartphoneToky screenshot: Use Toky's Google Chrome extension to answer calls

Toky reviews

Value for money
Features
Ease of use
Customer support
  4.4
  4.3
  4.6
  4.6
Juan Pablo Villani

Great phone solution for sales and customer support

Used daily for 2+ years
Reviewed 2019-03-11
Review Source: Capterra

Our sales agents need to call customers in several countries, and we also wanted to have local phone numbers in many of these countries, so we can receive inbound local phone calls too. Toky was able to solve these basic requirements and more because its integration with Salesforce is a time saver, the customer service team is really nice and helpful.

Pros
Toky offers several features to improve customer service and sales. Our agents can make international calls easily and all the inbound and outbound calls are automatically synchronized with Salesforce, which is great because our agents don’t need to spend time adding notes after every call, they just add comments to the notes create by Toky. Customer service is great and ready to solve all our needs. We have tried other relevant phone solutions of the market... but Toky was the only one that worked perfect all around the world (including Latam)

Cons
Right now there is nothing i can say I don´t like about Toky service.

Response from Toky


Hello Juan Pablo,
Thank you so much for your review. Our team at Toky feels gratified when our customers are having a great experience with our product and our customer service. It's good to know you find our Salesforce integration very useful and our team is always working on improvements in this one and the other integrations available, we know they help boost productivity. Please feel free to contact our customer support if you have any further comments or suggestions you wish to share. Again, thank you for taking the time to review Toky!

Regards

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Vladislavs Vasarovskis

Best option on the market for sales department

Used daily for less than 6 months
Reviewed 2019-05-27
Review Source: Capterra

We needed a solution for our sales department who are doing a LOT of calls daily, our criteria was something that is cheap, able to track history and has a good calling quality. So far Toky was the company that satisfied our needs fully.

Pros
It is very easy to navigate and start using. You can easily track calling statistics of your sales department. Click-to-call extension for browser is a great addition. And of course, pricing is highly competitive.

Cons
Currently it's not possible to set a separate Administrator account without it being a User (paid)

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Mitchell Wai

Great cloud-based phone system with amazing support

Used daily for 6-12 months
Reviewed 2020-05-04
Review Source: Capterra

Overall, this is the best solution that is currently on the market for the price and the features offered.

Pros
The integrations offered as well as the amazing support are some of the best part for sure. The team were always quick to work on the resolution of any issues that we ran into and provided feedback on the progress made. It was also great that they were willing to add some tiny custom features for us even though it was not something that was initially offered. It also seems like the team is always working on adding new features which is always appreciated.

Cons
There have not been a lot of negatives with Toky but there are definitely areas where they can improve and some tiny bugs that they can squish. I have already provided the team with these and hopefully they get resolved soon.

Rating breakdown

Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Denym Bird

The VOIP system makes you feel like you've got terminal cancer

Used daily for 6-12 months
Reviewed 2019-02-26
Review Source: GetApp

Overall my experience in using Toky's terrible VOIP system has been akin to having terminal cancer. Waking each day to constant pain and suffering, every call I receive I painfully hear the frustration in the voice of the caller as they fail to understand anything I am saying. I wouldn't wish this experience on my worst enemy.

Pros
Toky is a terribly overpriced and incompetently built VOIP product. The only Pro I can think of for Toky, is coming to the realisation that even in today's business environment, that western Silicon Valley startup companies can and do lie about what their products will do. This is hugely disapointing and if I was working at Toky, I would be ashamed to be apart of such a dishonest company, because Toky does not work in any respect for the word.

Cons
Virtual phone systems should work at the same, or better level than non-virtual ones. Toky does not work at all. Constant call drop outs, talk lag, voice muffling, and just not redirecting calls at all. These are all issues that plagued experience using Toky. Not only that but the customer support team is hugely entitled, will take 48 hours to reply to you and will pawn you off to the next available support person so they don't have to deal with your issues.

Response from German


Hello Denym,
We regret that you consider your experience with our service so bad. Our team worked on the solution of the presented inconveniences, but we found that the problem with your account was due to factors external to our platform. We tried to find a solution with you, taking into account the compliance of our terms of service, where we state that we can not give refunds, but it was not possible. We are sorry for the difficulties presented that led you to write this review, but I assure you that we did our best to provide a solution from our side, but sadly, the answer was outside our platform and our reach

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 0/10

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Rik de Jongh

Nice and easy to use! Good support

Used daily for less than 6 months
Reviewed 2020-02-12
Review Source: Capterra

I can easily call with members and also with the feature "Power dialer" we can call quicker.

Pros
We use Toky to call with our whole team (included developers), so we can speak all to our new users. It's nice that I can manage easily the hole team and create in just a few clicks a new user.

Cons
Some times the "Mute" doesn't work. (6 of 10 it don't work) so we need to look at how that comes

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Toky pricing

Starting from
$20/month
Pricing options
Free trial
Subscription
View Pricing Plans

$25.00/user/month ENTREPRENEUR
$20.00/user/month ENTREPRENEUR (billed annually)


$35.00/user/month (Starting 3 agents) BUSINESS
$30.00/user/month (Starting 3 agents) BUSINESS (billed annually)

1 local or toll-free number included in 38 countries.
Extra phone numbers start at $4/month

Toky features

API
Activity Dashboard
Automatic Notifications
CRM Integration
Call Monitoring
Call Recording
Call Routing
Call Transfer
Caller ID
Real Time Notifications
Reporting & Statistics
Third Party Integration
Voice Mail

Chat (123 other apps)
Communication Management (95 other apps)
Conferencing (104 other apps)
Contact Management (89 other apps)
Instant Messaging (108 other apps)
Real Time Reporting (83 other apps)
Video Conferencing (97 other apps)

Security and privacy

Encryption

Encryption of sensitive data at rest
HTTPS for all pages

Access control

Multi-factor authentication options
This will ask you to sign in with LinkedIn

Videos and tutorials

Additional information for Toky

Key features of Toky

  • Agent grouping
  • Call forwarding to mobile or landlines
  • Call link for business and agent
  • Call logging
  • Click to call widget
  • Custom greeting messages
  • Fax to email
  • Google chrome extension
  • Simultaneous calls
  • Text transcription of calls and voicemails (Speech to text)
  • Unlimited inbound calls
  • Virtual call center
  • Virtual phone numbers in more than 60 countries
  • Voicemail
  • Voicemail Drop
  • Working days/hours per agent
View All Features

Benefits

Get a local or toll-free business phone number in more than 60 countries

Start a call center with no special hardware and simple configurations, with IVR, call forwarding, greeting messages, simultaneous calls, call queues, call recording, Call transcription en more.

Use CRM integrations to improve sales and support processes.

Send and receive SMS with customers.

Add a live call widget to your website to start receiving calls from customers with a click.

Enable Fax to email service

Call recordings and voicemail transcriptions