DialedIn CCaaS vs VICIdial

Five9

Convoso

800.com

Ricochet360

Cognigy.AI

charles

Compare DialedIn CCaaS and VICIdial based on features, pricing, verified reviews, integrations & more on GetApp. Find out which software is best for your business in 2026.

Ringover

Ringover is a 100% Cloud voice - video - chat - text and call center solution focused on team productivity and directly configurable by managers. The key: end-to-end technological control, a user-friendly interface, and support at each step.

Convoso is a software uses advanced conversational AI to automate customer interactions for call centers. It understands complex inputs and customer intent, responding naturally in voice and text while handling tasks like scheduling callbacks, sending reminders, and qualifying leads. Unlike basic IVR systems, it engages in conversations, improving sales cycle efficiency and freeing human agents for more productive work.

LiveAgent

Award-winning live chat, help desk, ticketing and call center software with AI, now UP TO 75% OFF. Start for free with a 30-day trial.

DialedIn automates outbound calling with predictive, preview and progressive dialing, connecting calls or delivering recorded messages.

Access Controls/Permissions

Activity Dashboard

Activity Tracking

Agent Interface

Alerts/Escalation

Alerts/Notifications

Answering Machine Detection

Auto-Dialer

Automated Attendant

Automated Routing

Automatic Call Distribution

Automatic Outbound Dialer

Blended Call Center

Callback Scheduling

Call Center Management

Call Conferencing

Call Disposition

Caller ID

Call List Management

Call Logging

Call Monitoring

Call Queues

Call Recording

Call Reporting

Call Routing

Call Scheduling

Call Screening

Call Scripting

Call Tracking

Call Transfer

Campaign Management

Campaign Specific Caller ID

Chatbot

Chat/Messaging

Computer Telephony Integration

Contact Database

Contact Management

Customer Database

Customer History

Customizable Caller ID

Customizable Reports

Dashboard

Data Import/Export

Data Management

Data Security

FCC Compliance

For Cloud Phone Systems

For Contact Centers

For Sales Teams/Organizations

FTC Compliance

Inbound Call Center

Integrations Management

Interaction Tracking

Lead Capture

Lead Distribution

Lead Management

Lead Qualification

List Management

Live Chat

Manual Dialer

Monitoring

Multi-Campaign

Multi-Channel Communication

Online Voice Transmission

Outbound Call Center

Performance Management

Performance Metrics

Power Dialer

Predictive Dialer

Preview Dialer

Progressive Dialer

Quality Management

Queue Management

Real-Time Analytics

Real-Time Data

Real-Time Monitoring

Real-Time Reporting

Real-Time Updates

Reporting/Analytics

Reporting & Statistics

Ring Groups

Role-Based Permissions

SMS Messaging

Social Media Integration

Third-Party Integrations

Virtual Call Center

Virtual Extensions

Voice Mail

Voicemail Transcription

VoIP

VoIP Connection

Workforce Management

Proprietary

DialedIn CCaaS

Web-based

Windows

Enterprise Plus

Enterprise

Professional

Small Business

The platform helped streamline call operations, improved agent productivity, and provided useful real-time visibility into team performance. While there are areas that could benefit from additional customization and reporting flexibility, it was a reliable solution for managing daily contact center operations.

Customer Service

Beyond the UI, its predictive dialing technology is a heavy hitter—significantly boosting live connection rates and agent productivity.

Case worker

It’s more than just an app; it’s my primary portal for maintaining personal and professional connections, making the world feel a little smaller and a lot more connected.

Insurance Agent

Dialedin is a strong tool for businesses looking to centralize communications, sales, and customer follow-ups, offering a balanced mix of affordability and functionality.

Users consistently rave about its intuitive interface, which allows teams to hit the ground running with almost zero learning curve.

The ability to share my screen during calls has been invaluable for collaborative projects.

Agent

I liked the productivity improvement, customer support, customization, and chat/communication most about DialedIn

Medicare Specialist

Sometimes there would be bugs with the calls when trying to work, but honestly it’s hard to tell if it was my fault or dialed in fault

Licensed health insurance agent

What I dislike the most about DialedIn is that the calls can be choppy even with a hard wired connection.

Sometimes the dollar also freezes, which can be a little frustrating, especially when it’s time to end a call and you can’t.

Tool salesman

The ability to have a organized program that assists me in cold calling is priceless so this app is worth every penny if you make outbound calls, whatever your line of work may be.

Activation’s Reservations

It loses service and at times people can’t hear me or they cut in and out or the call gets all static-y

Sales agent

Sometimes i have to uninstall and run a .cmd file to be able to reset it.

Policy conservation

It sometimes would glitch, unable to to manage calls, see who would be next in line, unable to hear the call logs

Representative

I don’t like that when you transfer a call you lose it in your call log unless you go through multiple steps while also pausing your calls.

Owner

Talking to me day and night and going back and forth making sure all my questions were answered and got me set up super fast in a pinch.

With just a click, I’m in a crystal-clear call with friends across the globe, and it feels like they’re in the next room.

Appointment setter

I didn't like how when I removed someone from the list of eventually , they always pop up again their information was taken out the system.

Salesman

Sometimes the volume is not loud enough to hear my customer, so I can change the volume level on dialedin and can also change the microphone level so they can hear me better.

The disconnects often stem from the inherent nature of internet-based calling.

Patient advocate

The ability to schedule call backs and leave notes on the account.

The connects and contacts I make without hearing any ringing in my ears.

Transfer Agent

I like that DialedIn is easy to use, keeps calls organized, and helps me transfer customers quickly and smoothly.

I find the price is high for a small company like mine, where there's only 10 employees including myself.

It helped streamline daily operations and improved team productivity.

Work can be challenging enough, but with Dialedin, my day is a little less stressful each day.

insurance

The only complaint I have is the interface is not that palatable

Delayed response time makes it seem longer for the caller, causing caller to hang up a lot of the time.

Customer rep

Very informative apes like in specific needs and brands always working never let me down very specific

Telemarketer

Sometimes has script issue very rarely Occasionally, the system encounters a script-related issue, though such occurrences are very rare.

Sales rep

I’m able to make over 600 calls a day with all the features i need

One thing that I think could be improved is the lead management aspect of DialedIn.

Call rep

I thought it was going to be complicating at first with setting everything up but when i got into it to start working

Interviewer

The ease of receiving the call as great and easy to talk on when the call came in for me to do surveys with people.

My overall experience is great, the dialer allows me to do my job easily.

It comes up quickly and works great always has everything I need brought up in front of me and transfers calls really quick as well

It is a great opportunity to keep track of all the connects made.

Front Sales

so I do a lot of sales in person so this is the first job that I had where I had to use a dialer and I was intimidated at first but it does make me feel a lot better knowing that the program that I have to use is very easy to understand

Sometimes there isn’t enough information on the screen, but that is because guest failed to provide additional details.

Life Insurance Advisor

Sometimes the system will black out, causing a reboot. While working with a client on a few occasions.

Coverage Advisor

The smooth process to understand it also the fact you can navigate through the system as well i understand the icons too

Customer support agent

It has allowed me to complete my work in a timely and efficient manner without any hassle.

How the scripts and peoples information comes up when needed and you really don’t have to look all over for information

Insurance transfer agent

I only had a little issue with the unusual glitch when I wasn’t connected to an Ethernet cable due to my low network coverage.

Salesperson

The on thing that I like most about DialedIn is the Sales and business side of things. And security with the product

it’s really efficient, customer service is super helpful when problems do arise.

Benefits Consultant

The call connections were clear with no issues

Sales Rep

We liked the accessibility to add and remove different campaigns targeting specific customers and dispositions.

Sometimes it takes a while to connect to who I'm calling so when someone answers I don't hear them right awake

DialedIn CCaaS vs VICIdial Comparison (2026)

DialedIn CCaaS

VICIdial

Overview

Video & Screenshots

Pricing

User reviews

Key features

Integrations

Alternatives