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Cherwell Service Management Logo

Customizable IT service management solution

Last updated: March 2026

Cherwell Service Management Alternatives & Competitors (2026)

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Devices supported


User rating


Organization types


Integrated with


Industry


Company size


Freshdesk logo

Online helpdesk system and customer service software

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Freshdesk
logo
Cherwell Service Management
4.4

Value for money

4.4
19
per user/per month

Starting price

189
per feature/per month

0.1

4.3

Functionality

4.4

Activity Dashboard

4.9/5

Alerts/Notifications

4.5/5

Activity Tracking

4.4/5

Top Features

Alerts/Escalation

5/5

Asset Tracking

4/5

Audit Management

4/5

Freshservice logo

A complete IT service management (ITSM) tool for business

learn more
logo
Freshservice
logo
Cherwell Service Management
4.4

Value for money

4.4
19
per user/per month

Starting price

189
per feature/per month

0.1

4.3

Functionality

4.4

Analytics

4.4/5

Access Controls/Permissions

4.3/5

Alerts/Notifications

4.3/5

Top Features

Alerts/Escalation

5/5

Asset Tracking

4/5

Audit Management

4/5

LiveAgent logo

Multichannel Help Desk Solution with Powerful AI Features

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logo
LiveAgent
logo
Cherwell Service Management

0.3

4.7

Value for money

4.4
15
per user/per month

Starting price

189
per feature/per month

0.2

4.6

Functionality

4.4

Account Management

5/5

Agent Interface

4.8/5

Activity Tracking

4.7/5

Top Features

Alerts/Escalation

5/5

Asset Tracking

4/5

Audit Management

4/5

Zendesk Suite logo

AI powered customer service across all channels

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logo
Zendesk Suite
logo
Cherwell Service Management

0.2

4.2

Value for money

4.4
39
per user/per month

Starting price

189
per feature/per month
4.4

Functionality

4.4

Account Management

5/5

Archiving & Retention

4.6/5

Activity Dashboard

4.6/5

Top Features

Alerts/Escalation

5/5

Asset Tracking

4/5

Audit Management

4/5

Zoho Desk logo

Customer service software for businesses of all sizes

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Zoho Desk
logo
Cherwell Service Management

0.1

4.5

Value for money

4.4
9
per user/per month

Starting price

189
per feature/per month

0.1

4.5

Functionality

4.4

Account Management

5/5

Activity Dashboard

4.8/5

API

4.5/5

Top Features

Alerts/Escalation

5/5

Asset Tracking

4/5

Audit Management

4/5

SysAid logo

AI-enabled ITSM platform for businesses of all sizes

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logo
SysAid
logo
Cherwell Service Management

0.1

4.5

Value for money

4.4
Empty state illustration for "No pricing info"

No pricing info

Starting price

189
per feature/per month

0.1

4.5

Functionality

4.4

Approval Process Control

4.8/5

API

4.7/5

Alerts/Notifications

4.6/5

Top Features

Alerts/Escalation

5/5

Asset Tracking

4/5

Audit Management

4/5

JIRA Service Management logo

IT service platform for unified support

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logo
JIRA Service Management
logo
Cherwell Service Management

0.1

4.3

Value for money

4.4
20
per user/per month

Starting price

189
per feature/per month

0.1

4.5

Functionality

4.4

Alerts/Notifications

4.4/5

Access Controls/Permissions

4.3/5

Alerts/Escalation

4.2/5

Top Features

Alerts/Escalation

5/5

Asset Tracking

4/5

Audit Management

4/5

ManageEngine ServiceDesk Plus logo

Cloud IT Help Desk Software

learn more
logo
ManageEngine ServiceDesk Plus
logo
Cherwell Service Management

0.1

4.3

Value for money

4.4
16
per user/per month

Starting price

189
per feature/per month
4.4

Functionality

4.4

Alerts/Notifications

4.5/5

Alerts/Escalation

4.3/5

Activity Tracking

4.3/5

Top Features

Alerts/Escalation

5/5

Asset Tracking

4/5

Audit Management

4/5

Zoho CRM logo

Customer relationship management solution

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logo
Zoho CRM
logo
Cherwell Service Management

0.1

4.3

Value for money

4.4
14
per user/per month

Starting price

189
per feature/per month

0.1

4.3

Functionality

4.4

Activity Dashboard

4.6/5

Access Controls/Permissions

4.5/5

Alerts/Notifications

4.4/5

Top Features

Alerts/Escalation

5/5

Asset Tracking

4/5

Audit Management

4/5

Dynamics 365 logo

ERP and CRM applications from Microsoft

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logo
Dynamics 365
logo
Cherwell Service Management

0.3

4.1

Value for money

4.4
50
per user/per month

Starting price

189
per feature/per month

0.1

4.3

Functionality

4.4

Asset Lifecycle Management

4.5/5

Billing & Invoicing

4.5/5

Accounts Receivable

4.4/5

Top Features

Alerts/Escalation

5/5

Asset Tracking

4/5

Audit Management

4/5

ServiceNow Customer Service Management logo

Automate requests and deliver effortless experiences

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logo
ServiceNow Customer Service Management
logo
Cherwell Service Management

0.3

4.1

Value for money

4.4
Empty state illustration for "No pricing info"

No pricing info

Starting price

189
per feature/per month

0.1

4.3

Functionality

4.4

API

5/5

Access Controls/Permissions

4.6/5

Alerts/Escalation

4.4/5

Top Features

Alerts/Escalation

5/5

Asset Tracking

4/5

Audit Management

4/5

Agile CRM logo

Sales and marketing CRM for growing businesses

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Agile CRM
logo
Cherwell Service Management

0.3

4.1

Value for money

4.4
8.99
per feature

Starting price

189
per feature/per month

0.3

4.1

Functionality

4.4

Alerts/Escalation

5/5

Activity Dashboard

4/5

Alerts/Notifications

3.3/5

Top Features

Alerts/Escalation

5/5

Asset Tracking

4/5

Audit Management

4/5

OTRS logo

Helpdesk software for customer service management teams

learn more
logo
OTRS
logo
Cherwell Service Management

0.1

4.5

Value for money

4.4
Empty state illustration for "No pricing info"

No pricing info

Starting price

189
per feature/per month
4.4

Functionality

4.4

Alerts/Notifications

4.8/5

Activity Tracking

4.7/5

Assignment Management

4.7/5

Top Features

Alerts/Escalation

5/5

Asset Tracking

4/5

Audit Management

4/5

Issuetrak logo

Issue tracking and workflow automation platform

learn more
logo
Issuetrak
logo
Cherwell Service Management

0.2

4.6

Value for money

4.4
478
per user/per month

Starting price

189
per feature/per month
4.4

Functionality

4.4

Access Controls/Permissions

4.8/5

Alerts/Escalation

4.1/5

Alerts/Notifications

3.8/5

Top Features

Alerts/Escalation

5/5

Asset Tracking

4/5

Audit Management

4/5

TeamSupport logo

Cloud-based customer support solution for B2B SaaS

learn more
logo
TeamSupport
logo
Cherwell Service Management
4.4

Value for money

4.4
29
per user/per month

Starting price

189
per feature/per month

0.1

4.3

Functionality

4.4

AI Copilot

5/5

Alerts/Notifications

4.7/5

Alerts/Escalation

4.6/5

Top Features

Alerts/Escalation

5/5

Asset Tracking

4/5

Audit Management

4/5

Bitrix24 logo

All in one business management workspace

learn more
logo
Bitrix24
logo
Cherwell Service Management

0.2

4.2

Value for money

4.4
61
flat rate/per month

Starting price

189
per feature/per month

0.1

4.3

Functionality

4.4

Activity Tracking

4.4/5

Access Controls/Permissions

4.2/5

Accounting

4/5

Top Features

Alerts/Escalation

5/5

Asset Tracking

4/5

Audit Management

4/5

Salesforce Service Cloud logo

AI powered customer service management platform

learn more
logo
Salesforce Service Cloud
logo
Cherwell Service Management

0.2

4.2

Value for money

4.4
25
per user/per month

Starting price

189
per feature/per month
4.4

Functionality

4.4

Alerts/Notifications

4.7/5

Accounting Integration

4.5/5

Activity Tracking

4.5/5

Top Features

Alerts/Escalation

5/5

Asset Tracking

4/5

Audit Management

4/5

NetSuite logo

AI-powered cloud-based business management suite

learn more
logo
NetSuite
logo
Cherwell Service Management

0.5

3.9

Value for money

4.4
Empty state illustration for "No pricing info"

No pricing info

Starting price

189
per feature/per month

0.2

4.2

Functionality

4.4

Accounting Integration

4.7/5

Accounts Payable

4.5/5

Activity Tracking

4.4/5

Top Features

Alerts/Escalation

5/5

Asset Tracking

4/5

Audit Management

4/5

Quickbase logo

Dynamic work management and project platform

learn more
logo
Quickbase
logo
Cherwell Service Management

0.3

4.1

Value for money

4.4
35
per user/per month

Starting price

189
per feature/per month

0.1

4.3

Functionality

4.4

Activity Tracking

4.8/5

API

4.7/5

Access Controls/Permissions

4.3/5

Top Features

Alerts/Escalation

5/5

Asset Tracking

4/5

Audit Management

4/5

Help Scout logo

Cloud-based customer support platform

learn more
logo
Help Scout
logo
Cherwell Service Management
4.4

Value for money

4.4
55
flat rate/per month

Starting price

189
per feature/per month

0.1

4.3

Functionality

4.4

Chat/Messaging

4.9/5

Alerts/Notifications

4.5/5

Access Controls/Permissions

4.5/5

Top Features

Alerts/Escalation

5/5

Asset Tracking

4/5

Audit Management

4/5