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Cherwell Service Management

Customizable IT service management solution

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Cherwell Service Management Alternatives

How do Cherwell Service Management alternatives compare?

Issuetrak and HarmonyPSA stand out as its top competitors based on similarity, popularity and user reviews. When comparing Cherwell Service Management to its top 100 alternatives, Trello has the highest rating, with Jira as the runner-up, and Cherwell Service Management ranking 42nd place. Trello has the most reviews with a total of 20,055, while Cherwell Service Management has 158. Users say Trello tops the list for value for money followed by Jira, while Cherwell Service Management comes in 31st. Users also say Trello and monday.com are the easiest to use, while Cherwell Service Management takes 39th place.

What are the top 5 alternatives to Cherwell Service Management?


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Top 100 Alternatives & Competitors to Cherwell Service Management

Issuetrak

4.5
(156)

Report. Resolve. Relax. It starts with Issuetrak.

Features

Total

35

82

64

features in common

35

features in common

Issuetrak's unique features

  • Activity Tracking

  • Help Desk Management

  • Document Management

  • Approval Process Control

Cherwell Service Management's unique features

  • Data Import/Export

  • Requirements Management

  • Real-time Updates

  • Maintenance Management

Starting from

$59/month

Value for money

4.5

0.1

4.4

What users say about Issuetrak's value for money

What I liked the most is ability to configure custom processes per team. Also if team-specific setup worked good for single team, it was easy to share it with other teams.

AR

Anonymous Reviewer

IssueTraks support team is super quick and super friendly. I would highly recommend this product.

DZ

Danna Z.

HarmonyPSA

4.5
(22)

The next generation of professional services automation.

Features

Total

56

304

64

features in common

56

features in common

HarmonyPSA's unique features

  • Version Control

  • Email Marketing

  • Subcontractor Management

  • Surveys & Feedback

Cherwell Service Management's unique features

  • Role-Based Permissions

  • Chat/Messaging

  • Requisition Management

  • WYSIWYG Editor

Starting from

$65/month

Value for money

4.4
4.4

What users say about HarmonyPSA's value for money

Customer Service is exactly what you need - fast, informative, helpful and friendly. Fantastic supporting documentation for implementation and continuing use.

Sophie L.

I must have spent countless days looking for the "right" PSA tool and I just kept coming back to Harmony, I love it. Happy to share my experience with anybody thinking about a new PSA.

AF

Alex F.

SolarWinds Service Desk

4.6
(520)

IT Service Desk & Asset Management Software

Features

Total

46

93

64

features in common

46

features in common

SolarWinds Service Desk's unique features

  • Real Time Data

  • Activity Tracking

  • Live Chat

  • Device Auto Discovery

Cherwell Service Management's unique features

  • Availability Management

  • Real-time Updates

  • Data Visualization

  • Budgeting/Forecasting

Starting from

$19/month

Value for money

4.5

0.1

4.4

What users say about SolarWinds Service Desk's value for money

The dashboard and reporting are very helpful. They give us a good picture of how we're doing and where we can improve.

JI

Jason I.

Ticketing system, knowledge base and inventory management are all awesome and constantly improving. And the metrics are great to help justify budgets to upper management, and show trends.

PS

Paul S.

SysAid

4.5
(341)

Automate IT tasks and workflows with SysAid's ITSM solution

Features

Total

43

77

64

features in common

43

features in common

SysAid's unique features

  • Activity Tracking

  • Surveys & Feedback

  • Macros/Templated Responses

  • Uptime Reporting

Cherwell Service Management's unique features

  • Requisition Management

  • Real-time Updates

  • Monitoring

  • Data Visualization

Value for money

4.5

0.1

4.4

What users say about SysAid's value for money

We've been provided prompt, friendly, and accurate help from both the sales and tech support teams at SysAid over the years. They are always eager to help in any way possible.

BS

Bob S.

Their professional support has always been receptive and their ability to present solution for complex business processes has always been impressive.

CN

Coy N.

Freshservice

4.5
(423)

A complete IT service management (ITSM) tool for business

Features

Total

51

133

64

features in common

51

features in common

Freshservice's unique features

  • Relationship Mapping

  • Maintenance Scheduling

  • Activity Tracking

  • Contract Lifecycle Management

Cherwell Service Management's unique features

  • Procurement Management

  • Automated Routing

  • Budgeting/Forecasting

  • Support Ticket Management

Starting from

$19/month

Value for money

4.5

0.1

4.4

What users say about Freshservice's value for money

I placed 2 trouble tickets and I had my account suspended because I apparently was harassing them.

JP

Jacob P.

The pricing for this product is very competitive which is great for the IT budget and value for dollar represent a good deal. I find the Support team is very helpful and responsive.

JM

Joe M.

JIRA Service Management

4.4
(275)

The only ITSM solution built on the Jira platform

Features

Total

47

93

64

features in common

47

features in common

JIRA Service Management's unique features

  • Real-Time Chat

  • Text Editing

  • Activity Tracking

  • Issue Auditing

Cherwell Service Management's unique features

  • Knowledge Management

  • Chat/Messaging

  • Role-Based Permissions

  • WYSIWYG Editor

Starting from

$20/month

Value for money

4.2

0.2

4.4

What users say about JIRA Service Management's value for money

It's a good tool to track your tickets and projects you are working on. The entire Gantt chart flow is really good and helps you keep yourself updated with the projects and issues at hand.

VB

Vishal B.

Great interface provided by service desk. I would recommend Jira, it has fantastic user interface with a lot features.

MP

Mladen P.

Web Help Desk

4.2
(109)

IT asset and knowledge management

Features

Total

31

42

64

features in common

31

features in common

Web Help Desk's unique features

  • IT Asset Management

  • Help Desk Management

  • Workflow Configuration

  • Capacity Management

Cherwell Service Management's unique features

  • Data Import/Export

  • Resource Management

  • Portfolio Management

  • Real-time Updates

Starting from

575

Value for money

4.1

0.3

4.4

What users say about Web Help Desk's value for money

That being said, it is reliable and the support is fantastic. It is a great value for the money for a non profit.

dd

dave d.

I find the ticketing straight forward, the asset tracking awesome, the integration with AD and Solarwinds is great, it even does Knowledge base and surveys.

Jeremy M.

Freshdesk

4.5
(2.3K)

Online helpdesk system and customer service software

Features

Total

34

119

64

features in common

34

features in common

Freshdesk's unique features

  • Surveys & Feedback

  • Multi-Language

  • Remote Access/Control

  • Multiple User Accounts

Cherwell Service Management's unique features

  • Incident Management

  • Problem Management

  • Requirements Management

  • Dashboard Creation

Starting from

$18/month

Value for money

4.4
4.4

What users say about Freshdesk's value for money

I love support team, they're always there 24-7 replying to my queries and keen on giving alternative solutions. I love the idea of customizing the ticket and adding templates.

RA

Rana A.

Freshdesk provides an unrivalled ability to stay on top of client support and issue management. This tool is so far the best in class at supporting our needs in supporting our client base.

AR

Anonymous Reviewer

Kaseya VSA

4.0
(185)

IT Systems Management Software for Internal IT and MSPs

Features

Total

29

111

64

features in common

29

features in common

Kaseya VSA's unique features

  • IT Asset Management

  • Deployment Management

  • Simple Network Management Protocol (SNMP)

  • Bandwidth Monitoring

Cherwell Service Management's unique features

  • Knowledge Base Management

  • WYSIWYG Editor

  • Assignment Management

  • Portfolio Management

Value for money

3.7

0.7

4.4

What users say about Kaseya VSA's value for money

Kaseya support is terrible, I mean really terrible. I think they only have one level 2 technician because the same guy gets back to me when the first guys can't fix it.

AD

Andy D.

The account reps I have had for the past several years have been amazing. You need to get to know as many people as you can at Kaseya and learn to work as a team with them and you will be very happy.

GB

Gene B.

C2 ATOM

4.2
(12)

The ultimate ITSM platform

Features

Total

54

117

64

features in common

54

features in common

C2 ATOM's unique features

  • Text Editing

  • Live Chat

  • Auto-Responders

  • Single Sign On

Cherwell Service Management's unique features

  • Requirements Management

  • Resource Management

  • Milestone Tracking

  • Status Tracking

Starting from

$40/month

Value for money

4.1

0.3

4.4

What users say about C2 ATOM's value for money

This is the most flexible and beautifully integrated ITSM that I have ever had the chance to use, support and develop. It has all the functionnalities you can dream of and they are easy to use.

RT

Rachelle T.

This is the most robust and wonderfully integrated ITSM I have ever had the ability to use, endorse and build.

SL

Sandhya L.

Canfigure

4.8
(12)

Modular ITSM and ITAM solution based on ITIL principles

Features

Total

49

118

64

features in common

49

features in common

Canfigure's unique features

  • Issue Management

  • Reminders

  • Search/Filter

  • Macros/Templated Responses

Cherwell Service Management's unique features

  • Performance Metrics

  • Compliance Tracking

  • Budgeting/Forecasting

  • Drag & Drop

Value for money

4.6

0.2

4.4

What users say about Canfigure's value for money

With the SLA integration, we are now providing a better service to our internal customers and have really good data to make good business decisions.

Paul N.

Additionally, we use the APIs to help integrate functions of the application to our other systems. Finally, the support of the SupaTools team has been outstanding.

WM

Will M.

VIZOR IT Asset Management

4.0
(1)

ITIL Certified IT Service and Asset Management Solution

Features

Total

53

130

64

features in common

53

features in common

VIZOR IT Asset Management's unique features

  • Single Sign On

  • Macros/Templated Responses

  • Customer History

  • SSL Security

Cherwell Service Management's unique features

  • Requirements Management

  • Resource Management

  • Drag & Drop

  • Portfolio Management

SummitAI

4.5
(15)

The future of IT management begins with AI.

Features

Total

50

80

64

features in common

50

features in common

SummitAI's unique features

  • Prioritization

  • Network Monitoring

  • Activity Tracking

  • Macros/Templated Responses

Cherwell Service Management's unique features

  • Assignment Management

  • Resource Management

  • Collaboration Tools

  • Budgeting/Forecasting

Atera

4.6
(217)

Ultimate All-In-One RMM Tool Suite for MSPs and IT Pros

Features

Total

45

131

64

features in common

45

features in common

Atera's unique features

  • Screen Sharing

  • Application Management

  • Threshold Alerts

  • Network Analysis

Cherwell Service Management's unique features

  • Procurement Management

  • Dashboard Creation

  • Collaboration Tools

  • Budgeting/Forecasting

Starting from

$79/month

Value for money

4.7

0.3

4.4

What users say about Atera's value for money

The best feature has to be the pricing model. For Business running minimal personnel it is great for being able to start and grow your business.

TM

Ted M.

It's a great and easy tool, just a few more features and will be perfect.

TE

Tamer E.

ChangeGear

4.0
(50)

Cloud based solution to track & control IT services

Features

Total

42

78

64

features in common

42

features in common

ChangeGear's unique features

  • Performance Monitoring

  • Issue Auditing

  • Document Storage

  • Mobile Access

Cherwell Service Management's unique features

  • Reporting & Statistics

  • Client Portal

  • Feedback Management

  • Role-Based Permissions

Value for money

4.0

0.4

4.4

What users say about ChangeGear's value for money

With flexibility comes risk and some of my pain areas are the support services (pay for support) has degraded since I first signed on and are difficult to arrange.

BP

Brion P.

The end users love this software. If you have a good programmer on your team, this product will do just about whatever you want.

PC

Paula C.

BOSSDesk

4.6
(96)

BOSS Solutions a FrontRunner in Help Desk Software

Features

Total

52

107

64

features in common

52

features in common

BOSSDesk's unique features

  • Barcode / Ticket Scanning

  • Scheduled / Automated Reports

  • Issue Management

  • Maintenance Scheduling

Cherwell Service Management's unique features

  • Requirements Management

  • WYSIWYG Editor

  • Resource Management

  • Compliance Tracking

Starting from

$19/month

Value for money

4.7

0.3

4.4

What users say about BOSSDesk's value for money

Right out of the box this product was better then the helpdesk we were moving from. The staff has been great to work with and very helpful.

Jessie M.

I have had nothing but a good experience with BOSS Solutions. They offer a wealth of information and solutions that meet of needs and they have a very responsive and friendly team to work with.

MO

Maria O.

HaloITSM

4.6
(19)

ITSM solution for managing incidents & assets

Features

Total

53

112

64

features in common

53

features in common

HaloITSM's unique features

  • Email Alerts

  • Interaction Tracking

  • Macros/Templated Responses

  • Customer Database

Cherwell Service Management's unique features

  • Requirements Management

  • WYSIWYG Editor

  • Resource Management

  • Portfolio Management

Starting from

£25/month

Value for money

4.6

0.2

4.4

What users say about HaloITSM's value for money

Excellent Service with an Excellent Product. Their customer service is very good with someone always happy to help as soon as you call in.

Owen W.

Having worked in IT for many years NetHelpdesk is by far the best Service Management tool I have worked with and the support team are always happy to help and quick to respond to any queries.

JK

Jayne K.

Zendesk

4.4
(2.6K)

Service-first CRM company that builds support & sales tools

Features

Total

44

179

64

features in common

44

features in common

Zendesk's unique features

  • Interaction Tracking

  • Audit Trail

  • Interactive Content

  • Print Management

Cherwell Service Management's unique features

  • Requisition Management

  • Time & Expense Tracking

  • Data Visualization

  • Budgeting/Forecasting

Starting from

$19/month

Value for money

4.1

0.3

4.4

What users say about Zendesk's value for money

Overall experience has been good. Very happy for the product and how it helps us stay organized with the tickets we have coming in.

NT

Nick T.

I love that its very user friendly to use ad easy to manage tasks. I love the interface make it easy to get tickets handled and provide the best customer service for my job.

SB

Sophia B.

HappyFox Help Desk

4.6
(84)

Helpdesk, customer support software

Features

Total

24

75

64

features in common

24

features in common

HappyFox Help Desk's unique features

  • Remote Access/Control

  • Contact Database

  • Categorization/Grouping

  • Call Center Management

Cherwell Service Management's unique features

  • Reporting & Statistics

  • Budgeting/Forecasting

  • Knowledge Management

  • Compliance Tracking

Starting from

$29/month

Value for money

4.5

0.1

4.4

What users say about HappyFox Help Desk's value for money

The ability to extract constituent data is very helpful. It helps us strategize on how to improve our constituent relations.

SA

Sharon A.

It's easy to use across teams, easy to view data and easy to customize for our needs. There is also a wonderful help team that was instrumental in getting us set up and functioning as we needed.

KR

Kelsey R.

Yonyx

4.8
(118)

Decision tree driven Interactive guides for customer service

Features

Total

11

35

64

features in common

11

features in common

Yonyx's unique features

  • Web-based Deployment

  • Opportunity Management

  • Content Management

  • FAQ

Cherwell Service Management's unique features

  • Project Planning

  • Time & Expense Tracking

  • Third Party Integrations

  • Compliance Tracking

Value for money

4.7

0.3

4.4

What users say about Yonyx's value for money

Far and away the best part is the support I've received from a customer rep. They always make themselves available to answer any and all of my questions and share their vast wealth of knowledge.

AD

Andrew D.

I like the user interface, it is super intuitive and visually appealing.

AR

Anonymous Reviewer

Salesforce Service Cloud

4.4
(525)

Customer Service & Field Service Management Solutions

Features

Total

47

180

64

features in common

47

features in common

Salesforce Service Cloud's unique features

  • Multi-Location

  • Computer Telephony Integration

  • For iPad Devices

  • Auto-Responders

Cherwell Service Management's unique features

  • Procurement Management

  • Resource Management

  • Time & Expense Tracking

  • Cost Tracking

Value for money

4.1

0.3

4.4

What users say about Salesforce Service Cloud's value for money

Great and positive experience with this product. A big investment but will give you tools to make you successful.

MF

Mike F.

The one disadvantage is that it's certainly not the easiest system to use, and there's no way the average Jo can set themselves up on it alone.

Claire B.

Agiloft

4.9
(32)

Agile Contract Management that works the way you do

Features

Total

39

78

64

features in common

39

features in common

Agiloft's unique features

  • Specialty Contracts

  • IT Asset Management

  • Lifecycle Management

  • Workflow Configuration

Cherwell Service Management's unique features

  • Requisition Management

  • Requirements Management

  • Real-time Updates

  • Maintenance Management

Starting from

$65/month

Value for money

4.8

0.4

4.4

What users say about Agiloft's value for money

Lumina has been using Agiloft (and its predecessor SupportWizard) for 7 years, for issue tracking, and customer support. We have found it outstanding in its flexibility, ease of use, and reliability.

MH

Max H.

Agiloft has always been quick to solve the few (if any) problems that have occurred, and they are happy to help customize the product to better align with my organization's needs.

RM

Ryan M.

Quickbase

4.5
(235)

No-code application development platform & online database

Features

Total

39

236

64

features in common

39

features in common

Quickbase's unique features

  • Transportation Management

  • Collaborative Development

  • Task Scheduling

  • Budget Management

Cherwell Service Management's unique features

  • Project Planning

  • Assignment Management

  • Configuration Management

  • Dashboard Creation

Starting from

$600/month

Value for money

4.1

0.3

4.4

What users say about Quickbase's value for money

Great support, Great community, and Great partners available for when the database grows beyond the scope of what one person can do on their own.

AR

Anonymous Reviewer

Quick & easy to understand- very intuitive. Quickbase support- Their Customer Care team is outstanding and there's a wealth of information available through the webinars, help, knowledge base etc.

Tamika G.

Bitrix24

4.0
(483)

100% free CRM, collaboration and communication tool suite

Features

Total

37

363

64

features in common

37

features in common

Bitrix24's unique features

  • Attendance Tracking

  • Expense Tracking

  • Analytics/ROI Tracking

  • Member Database

Cherwell Service Management's unique features

  • Knowledge Base Management

  • Requirements Management

  • Maintenance Management

  • Asset Tracking

Starting from

$49/month

Value for money

4.2

0.2

4.4

What users say about Bitrix24's value for money

Great features as a CRM software and phone system. The reports that can be pulled are helpful to analyze the success of your sales/program.

AD

Ajay D.

Etremely lacking as a CRM, reporting is terrible, customizations are so basic, and customer support is the worst I have ever seen. Even with the premium versions.

ER

Eric R.

Pulseway

4.7
(166)

All-in-one remote IT monitoring and management platform.

Features

Total

40

158

64

features in common

40

features in common

Pulseway's unique features

  • Remote Access/Control

  • Automatic Patch Deployment

  • Multi-Channel Communication

  • Real Time Reporting

Cherwell Service Management's unique features

  • Requisition Management

  • Requirements Management

  • Customizable Fields

  • Time & Expense Tracking

Starting from

$20/month

Value for money

4.7

0.3

4.4

What users say about Pulseway's value for money

The scripting tools help me accomplish tasks effortlessly for tasks that are not built in to the system, which is rare. It is also a very versatile/customizable tool for monitoring and notifications.

SG

Steve G.

Pulseway has THE best mobile RMM available, combined with their other services and add-on it makes for on of the best or the best MSP tools out there.

GM

GONZALO M.

EZOfficeInventory

4.6
(1.1K)

Asset Tracking and Management Software

Features

Total

31

141

64

features in common

31

features in common

EZOfficeInventory's unique features

  • Contractor Management

  • Stock Management

  • Equipment Maintenance

  • Check-in/Check-out

Cherwell Service Management's unique features

  • Knowledge Base Management

  • Support Ticket Management

  • Project Management

  • Requirements Management

Starting from

$35/month

Value for money

4.6

0.2

4.4

What users say about EZOfficeInventory's value for money

It's great software for keeping track of equipment assets used on a daily/weekly basis. It's been a great resource for the entire staff, and the customer service is phenomenal.

BT

Billy T.

Entering our assets was extremely simple and I am very happy with the ability to customize the software to my requirements.

GY

George Y.

Onspring

4.8
(35)

Intelligent automation & real-time reporting for any process

Features

Total

37

127

64

features in common

37

features in common

Onspring's unique features

  • Sourcing Management

  • Single Sign On

  • Investigation Management

  • Retention Policy

Cherwell Service Management's unique features

  • Requisition Management

  • Email Management

  • Configuration Management

  • Milestone Tracking

Starting from

$174/month

Value for money

4.9

0.5

4.4

What users say about Onspring's value for money

The education and support from the OnSpring team is outstanding. They are truly partnered in understanding your problem and helping you build a solution to meet it.

Michael M.

We are very happy with it, and we know we can expand on this to include more when we are ready.

JJ

Julie J.

NinjaRMM

4.9
(141)

The Easiest-to-Use Unified IT Operations Solution

Features

Total

36

113

64

features in common

36

features in common

NinjaRMM's unique features

  • Active Directory Integration

  • Web Traffic Reporting

  • FTP Monitoring

  • Real Time Analytics

Cherwell Service Management's unique features

  • Data Import/Export

  • Assignment Management

  • Portfolio Management

  • Milestone Tracking

Starting from

$3/month

Value for money

4.8

0.4

4.4

What users say about NinjaRMM's value for money

The patch management works great, clients feel confident that we are proactive with important security updates.

JG

Jamie G.

This software is extremely easy to use, and amazing at monitoring all of my IT assets and network.

JC

Jay C.

Features

Total

33

91

64

features in common

33

features in common

RMM's unique features

  • Active Directory Integration

  • Patch Testing

  • Patch Prioritization

  • IT Asset Management

Cherwell Service Management's unique features

  • Data Import/Export

  • Customizable Forms

  • Support Ticket Tracking

  • Requirements Management

Starting from

$50/month

Value for money

4.2

0.2

4.4

What users say about RMM's value for money

What i like most about SolarWinds RMM is the the integration of multiple software solutions in one location. Also the SSO to other RMM software like Backup is great.

AR

Anonymous Reviewer

SolarWinds has a great solutions and been happy with the support. They give generous discounts and allow very attractive solutions to provide more features and products to our clients.

Rex S.

AssetSonar

5.0
(3)

IT Asset Management Software

Features

Total

33

78

64

features in common

33

features in common

AssetSonar's unique features

  • Equipment Tracking

  • Real Time Data

  • SSL Security

  • Disposal Management

Cherwell Service Management's unique features

  • Performance Metrics

  • Resource Management

  • Email Management

  • Portfolio Management

N-central

3.9
(36)

On-premise and hosted RMM software for MSPs

Features

Total

26

75

64

features in common

26

features in common

N-central's unique features

  • Remote Access/Control

  • Visual Analytics

  • Predictive Analytics

  • Anti Virus

Cherwell Service Management's unique features

  • Project Planning

  • Role-Based Permissions

  • Customizable Branding

  • Workflow Management

Value for money

3.4

1.0

4.4

What users say about N-central's value for money

It's a good product once you get through the learning curve. The product admins are eager to make the product more effective and efficient at helping you manage your client's networks.

AR

Anonymous Reviewer

The patch management feature is far superior compared to any other platform I have used. They are partnered with BitDefender offering an integrated AV solution providing a true complete RMM solution.

AR

Anonymous Reviewer

VNT

4.9
(11)

Real-Time Dependency Mapping Made Easy

Features

Total

2

7

64

features in common

2

features in common

VNT's unique features

  • Device Auto Discovery

  • Hierarchical Mapping

  • Self-Updating Maps

  • Map Exporting

Cherwell Service Management's unique features

  • Project Planning

  • Maintenance Management

  • Availability Management

  • Data Visualization

Aptien

4.8
(23)

Employee management & office collaboration suite

Features

Total

32

86

64

features in common

32

features in common

Aptien's unique features

  • Warranty Tracking

  • CRM

  • Issue Management

  • File Sharing

Cherwell Service Management's unique features

  • Requisition Management

  • Cost Tracking

  • Knowledge Management

  • Service Catalog

Starting from

$6/month

Value for money

4.7

0.3

4.4

What users say about Aptien's value for money

The opportunity of using cloud platform is very welcome, you don´t need to care of internal IT. And it is necessary to highlight the simplicity and intuitiveness of OneSoft.

HB

Hynek B.

The opportunity of using cloud platform is very welcome, you don´t need to care of internal IT. And it is necessary to highlight the simplicity and intuitiveness of OneSoft.

AR

Anonymous Reviewer

Vision Helpdesk

4.6
(28)

Help Desk, Live Chat Software, and ITSM / ITIL Service Desk

Features

Total

41

101

64

features in common

41

features in common

Vision Helpdesk's unique features

  • Real-Time Chat

  • IT Asset Management

  • Live Chat

  • Proactive Chat

Cherwell Service Management's unique features

  • Requisition Management

  • Dashboard Creation

  • Time & Expense Tracking

  • Inventory Management

Starting from

$8/month

Value for money

4.4
4.4

What users say about Vision Helpdesk's value for money

What I like about Vision Helpdesk is that it is organized and easy to manage. It is also very user-friendly and we had really good responses from our clients.

HP

Hafifah P.

SLA supported, good reporting, unlimited agents, customization help, very nice support, constant update with stable release, cost effective, mobile application, etc.

Gitesh T.

LogMeIn Rescue

4.7
(133)

Remote support for helpdesks, call centers and organizations

Features

Total

20

61

64

features in common

20

features in common

LogMeIn Rescue's unique features

  • Screen Mirroring

  • IVR / Voice Recognition

  • Real-Time Chat

  • Meeting Management

Cherwell Service Management's unique features

  • Reporting & Statistics

  • Monitoring

  • Knowledge Management

  • Customizable Reports

Starting from

$149/month

Value for money

4.2

0.2

4.4

What users say about LogMeIn Rescue's value for money

It is really an amazing experience, it made our life very easy and customers really loved the option to have icon on their desktops that they just double click on it to ask for support.

AR

Anonymous Reviewer

There are a lot of options for delivering the connection info. There is good reporting, and the ability to capture screens, as long as we are working from the office, and strong APIs.

JP

Jed P.

Cayzu

5.0
(31)

Cloud Based Ticket Management & Help Desk Software

Features

Total

29

68

64

features in common

29

features in common

Cayzu's unique features

  • Active Directory Integration

  • Issue Auditing

  • Real-Time Chat

  • Document Storage

Cherwell Service Management's unique features

  • Data Import/Export

  • Cost Tracking

  • Service Catalog

  • Milestone Tracking

Starting from

$4/month

Value for money

4.9

0.5

4.4

What users say about Cayzu's value for money

Cayzu really set the bar high. This was a great choice and I would recommend them to anybody looking to provide great customer service at an affordable price.

JP

John P.

The wealth of knowledge within the Cayzu Customer Service Knowledge base is very useful and frequently updated. This helps us and them reduce calls and increase customer satisfaction.

MS

Marc S.