CloudTalk vs LeadDesk

Twilio

Aircall

800.com

JustCall

Cognigy.AI

charles

Compare CloudTalk and LeadDesk based on features, pricing, verified reviews, integrations & more on GetApp. Find out which software is best for your business in 2026.

Aircall is a customer communications platform unifying channels like phone, WhatsApp, and text. Its cloud-based system includes AI Voice Agents for inbound calls, real-time conversation intelligence, and integration with tools like Salesforce, HubSpot, and Zendesk. Businesses can track performance metrics with detailed analytics and manage all interactions through an intuitive interface.

Connect with customers on voice, SMS, email, or WhatsApp. With AI agents, automation, and 100+ integrations, you can reply instantly, close more deals, and keep customers happy even after hours.

Twilio offers an API for phone services enabling companies to make and receive phone calls and send and receive text messages. It allows programmers to integrate various communication methods and to use existing web development skills and codes to solve communication problems.

CloudTalk is a cloud-based call center solution for sales and support teams looking to improve productivity, customer satisfaction and sales numbers. Integrate CloudTalk with existing tools, buy phone numbers from 140+ countries, use 70+ advanced features and monitor team performance in real-time.

Access Controls/Permissions

Activity Dashboard

Activity Tracking

Agent Interface

AI Summarization

Alerts/Escalation

Alerts/Notifications

Answering Machine Detection

Archiving & Retention

Audio/Video Conferencing

Auto-Dialer

Automated Attendant

Automated Routing

Automatic Call Distribution

Automatic Outbound Dialer

Blended Call Center

By-Extension Reporting

Call Center Integration

Call Center Management

Call Conferencing

Call Disposition

Call Duration

Call List Management

Call Logging

Call Monitoring

Call Queues

Call Recording

Call Reporting

Call Routing

Call Scheduling

Call Screening

Call Scripting

Call Tagging

Call Tracking

Call Tracking Metrics

Call Transcription

Call Transfer

Call Volume

Callback Scheduling

Caller ID

Caller Profiles

Campaign Analytics

Campaign Management

Collaboration Tools

Communication Management

Computer Telephony Integration

Conferencing

Contact Database

Contact Management

Conversion Tracking

Customer Database

Customer Experience Management

Customer History

Customizable Caller ID

Customizable Fields

Customizable Reports

Dashboard

Data Import/Export

Employee Coaching Tools

Employee Directory

Fax Management

FCC Compliance

Feedback Management

File Transfer

For Cloud Phone Systems

FTC Compliance

Inbound Call Center

Inbound Reporting

Integrations Management

Interaction Tracking

Keyword Tracking

Knowledge Base Management

KPI Monitoring

Lead Management

List Management

Manual Dialer

Mobile Access

Monitoring

Multi-Channel Communication

Multiple Scripts

Multiple User Accounts

On-Demand Recording

Online Voice Transmission

Outbound Call Center

Outbound Reporting

Performance Metrics

Phone Key Input

Power Dialer

Predictive Dialer

Preview Dialer

Process/Workflow Automation

Progressive Dialer

Purchasing & Receiving

Quality Management

Queue Management

Real-Time Analytics

CloudTalk

Android

Linux

Web-based

Windows

iPad

iPhone

Digital Marketing Director

Great call quality both sound and video, great support. Perfect integration with HubSpot so we are able to keep track of all the calls and engagement.

Account Executive

Great experience overall. Having used other call providers, I can confidently say Cloudtalk brings the best value for your money.

Customer Experience Manager

The only negative I can mention is that we have been unable to install the CloudTalk client app from the Zendesk Marketplace.

Head of Operations

Top point the dashboard they provide is perfect and it gives you the control you need in order to analyze better your calls and get better results.

Director

The app and administrator dashboard is very user friendly and easy to navigate and use. Also, the customer service team is always lovely to talk to and always happy to help.

Director of Business Development

Our general impression of CloudTalk is quite positive and are so far very happy with the switch. I would recommend CloudTalk to any business looking to solve all things business phone related.

Customer Support

It has been a nice, swift and smooth experience, the transition from a different platform was easy and fast.

It is easy to use and I love to call people from my new number on such good terms.

Program Development Manager

Because it relies on an internet connection, there is sometimes a lag in the conversation or trouble connecting to people.

Sales Manager

It really helps to keep a good relationship with clients from anywhere, as if I was at the office.

Senior Business Development Manager

Hubspot integration is super helpful, easy to setup, and fast. CloudTalk offers so many features that we didn't even know if we could implement.

Senior Revenue Manager

In easy terms is good and better if you use a monthly fee.

Customer Success Manager

Customer Service is great. Mobile app is fantastic.

Community Manager

Cloudtalk is super easy to use and it allows you to take notes during and after every call which is very convenient, especially if you work in CRM.

Chief Technical Officer

Onboarding team was eager to help. Also the flexible models lets us manage our pricing per agent so we can add/remove seats as we want.

Country manager

Great user interface, awesome customer support.

Receptionist

The only downside right now is that i still have one number that hasnt transferred over from the other system so i am having to use two platforms.

Managing Director

The app is full of glitches and the call quality is very poor. We have waited more than two months for them to port our number and they failed.

CloudTalk screenshot: Learn what are the strengths and weaknesses of your team thanks to CloudTalk statistics.


CloudTalk screenshot: Call history and logs including total calls, average call duration, waiting time, and missed calls.

CloudTalk screenshot: VoIP telephony system can be integrated with CRM, Helpdesk, and eCommerce solutions.

CloudTalk screenshot: Integrate Pipedrive with CloudTalk to improve your sales team performance.

CloudTalk screenshot: View active calls, notes, and customer order details.

CloudTalk screenshot: Empower your sales call center with live coaching or sales scripts without disrupting the flow of a conversation.

Freelancers

Large Enterprises

Mid Size Business

Non Profit

Public Administrations

Small Business

800.com is a telephone and call tracking software designed to help businesses of all sizes search and activate toll free and vanity numbers in compliance with FCC regulations. It enables employees to view name and phone number of callers and identify forwarded calls using a caller ID feature.

charles assists companies in pioneering conversational commerce by integrating shop systems, chat apps, and bots in a single platform. Key features include lead distribution & qualification, analytics, human handover, one-to-one messaging, real-time conversations, multi-chat, automation, and more.

Business-focused Conversational AI solution to help enterprises deliver outstanding services experiences.

LeadDesk is a cloud-based contact center software for outbound sales, inbound sales, and customer service. Features include an intelligent dialer, agent performance reporting, automated lead management, live dashboards, a customizable interface, and rule-based call distribution.

CloudTalk vs LeadDesk Comparison (2026)

CloudTalk

LeadDesk

Overview

Video & Screenshots

Pricing

User reviews

Key features

Integrations

Alternatives