CloudTalk vs LeadDesk

Twilio

Aircall

800.com

JustCall

Cognigy.AI

charles

Compare CloudTalk and LeadDesk based on features, pricing, verified reviews, integrations & more on GetApp. Find out which software is best for your business in 2026.

Ringover

Ringover is a 100% Cloud voice - video - chat - text and call center solution focused on team productivity and directly configurable by managers. The key: end-to-end technological control, a user-friendly interface, and support at each step.

800.com is a telephone and call tracking software designed to help businesses of all sizes search and activate toll free and vanity numbers in compliance with FCC regulations. It enables employees to view name and phone number of callers and identify forwarded calls using a caller ID feature.

Nextiva

AI-enabled solution that helps connect businesses to all of their conversations on one, AI-powered platform, helping them understand their customers in real-time to create personalized experiences that set them apart.

CloudTalk’s powerful auto-dialing software will have your agents handling more calls in less time. Make things easier for your sales and customer support teams with 70+ time-saving features and easy-to-setup integrations with your existing business software. Try a 14-day trial, absolutely FREE.

Access Controls/Permissions

Activity Dashboard

Activity Tracking

Agent Interface

AI Summarization

Alerts/Escalation

Alerts/Notifications

Answering Machine Detection

Archiving & Retention

Audio/Video Conferencing

Auto-Dialer

Automated Attendant

Automated Routing

Automatic Call Distribution

Automatic Outbound Dialer

Blended Call Center

By-Extension Reporting

Callback Scheduling

Call Center Integration

Call Center Management

Call Conferencing

Call Disposition

Call Duration

Caller ID

Caller Profiles

Call List Management

Call Logging

Call Monitoring

Call Queues

Call Recording

Call Reporting

Call Routing

Call Scheduling

Call Screening

Call Scripting

Call Tagging

Call Tracking

Call Tracking Metrics

Call Transcription

Call Transfer

Call Volume

Campaign Analytics

Campaign Management

Campaign Specific Caller ID

Collaboration Tools

Communication Management

Computer Telephony Integration

Conferencing

Contact Database

Contact Management

Conversion Tracking

Customer Database

Customer Experience Management

Customer History

Customizable Caller ID

Customizable Fields

Customizable Reports

Dashboard

Data Import/Export

Employee Coaching Tools

Employee Directory

Fax Management

FCC Compliance

Feedback Management

File Transfer

For Cloud Phone Systems

FTC Compliance

Inbound Call Center

Inbound Reporting

Integrations Management

Interaction Tracking

Keyword Tracking

Knowledge Base Management

KPI Monitoring

Lead Management

List Management

Manual Dialer

Mobile Access

Monitoring

Multi-Channel Communication

Multiple Scripts

Multiple User Accounts

On-Demand Recording

Online Voice Transmission

Outbound Call Center

Outbound Reporting

Performance Metrics

Phone Key Input

Power Dialer

Predictive Dialer

Preview Dialer

Process/Workflow Automation

Progressive Dialer

Purchasing & Receiving

Quality Management

Queue Management

Most reviewers indicate that CloudTalk delivers good value for money, citing affordable pricing and essential features in lower-tier plans. However, some reviewers feel certain features require costly upgrades and report occasional billing transparency issues.

Value for money

Reviews for CloudTalk come from a wide variety of industries, including marketing and advertising (11% of reviewers), information technology and services (11%), and computer software (9%). The most frequent use case for CloudTalk cited by reviewers is call center operations (48% of reviewers).

CloudTalk

Web-based

iPhone

Linux

Windows

Android

iPad

Lite

Essential

Expert

Custom

Sales and Business Development

if you want to redirect calls from your mobile to cloudtalk, it has a voice that is usually muted by everyone (but this is not a cloudtalk problem)

It integrates smoothly with popular CRMs like HubSpot and Salesforce, saving time with automatic logging.

Team lead

Name is displayed on call or double check on number is not required

Its cloud-based setup makes it ideal for remote teams, and customer support is responsive and helpful.

Trying to change the country number is a but confusion but it is manageable.

Don’t need to recheck the number as name displays

The mobile app lacks some key functions compared to desktop.

you can easily dial numbers from CRM, fast

Advanced Systems Engineer

Its seamless integration with various platforms, like CRM systems and helpdesk software, has greatly enhanced our team's productivity.

Sales Associate

This IVR builder boasts impressive visuals, reliable call recording and monitoring features, and a top-notch support team that sets it apart.

Head of Marketing

Cloudtalk is a very easy-to-use VoIP calling tool that is saving us time when it comes to the time it takes us to make calls. Plus, when one colleague is busy answering calls, it automatically transfers calls between my other colleagues, that are available.

data analyst

Features like call recording, history, reporting make CloudTalk a good call management application

Marketing Executive

Hubspot integration, multi-platform integration, support, easy setup, detailed analytics.

customer service, sales

glitches at times  , does not show you who you miss a call from just tells you that you have missed a call.

director

I have been without a customer support number in my company for 4 days, and I have had close to zero assitance to solve my issue.

I had a problem with 888 prefix cannot activate the text message service which caused me big troubles to log in again to websites where I used the number as primary contact.

Marketing Specialist

The platform is built on VoIP, so we don't have to depend on a landline.

Manager

Automation, Dashboard, Auto-Dialer, Call Monitoring

The system works properly in most cases, but there are a lot of connection issues

There could be more features for physical IP phones.

You can setup business hours and call flows that support the business and lets people enjoy their time out of the office.

CloudTalk allows you to build call flows that can route anyone's call with no hussle.

CloudTalk is easy to use and allows you to purchase phone numbers quickly.

The transmission works great and without any outages or other glitches.

General Manager

We signed up for a monthly plan only to find on our first bill we had paid for both call credits of $30 USD and 12 months of plan costs.

Had a few callers try and call us - there were long pauses before the call or the call dropped or it took multiple calls bfrom a single person before the call dropped.

It's internet-based, so I don't have to pay for expensive plans on landlines companies, I can call almost every country in the world

Technology companies are using their reach into a worldwide customer base to enable their growth then applying less than stellar customer support.

Recruitment Manager

The waiting time for the phone lines is short.

Service Director

With our CRM being the "hub" of everything, having a product that allowed for very quick, simple and "IT free" integration has been fantastic.

Customer service is not fully available sometimes.

They REFUSE to get on the phone to solve issues unless you pay 2x as much for an Expert account, which is just a sign that they do not care about anyone but their premium customers.

CTO,Co-Founder

Tool was a bit tricky to get setup with and running initially. As is this case with most tools like this I suppose

Product Marketing Specialist

User-friendly, free trial, integration options to choose

Marketer

It has impressive sound quality and solid amount of integrations for all major tools.

The sync feature into CRM's was nice - but call quality did drop and suffer from time to time - which was a real pain for us.

Their support chat service says "average response time is 5 minutes" but it usually is 2-4 hours, or a couple days.

VP Sales

It basically provides a simple softpad phone to make lots of quick-fire calls and I like the fact that they are recorded and logged - Perfect if you want to forward a copy of the call to a colleague or simply listen for your own benefit to extract some details - I like the fact there is a phone app too - useful if you are getting call backs if you are out of the office or away from the desk top app.

Not what we were expecting given we had signed up for a monthly plan. When we reached out to customer support we were quickly referred to the TOS and told "no refunds for unused terms".

I had a lot of faith in this company when we first saw a demo of CloudTalk, and thought that it would be perfect for us, but they just put too many roadblocks in the way for us to continue using their service.

The Phone app cannot transfer calls or take SMS messages properly.

We spent more time playing phone tag and asking "why cant we hear the caller" than we did resolving the customer call.

Founder

Sales Manager

It allows me to receive voicemails event when I am abroad and don't have access to my phone plan from home.

Sales Development Representative

Our organization is data-driven, all calls are tracked and recorded, hence we have all data we need to track our sales activities.

sales executive

The only thing I didnt like is that the campaign management options are locked behind a paywall but that is fair enough

It often just quits in the background on your phone so you don't even know that your phone cannot receive calls.

There have been some issues with the mobile app, however there has been a recent update to the app so these issues will hopefully be a thing of the past.

Great! Once we got through onboarding we were immediately off to the races :)

Being referred to terms of service after cancellation and requesting on overcharged amount be refunded.

CloudTalk vs LeadDesk Comparison (2026)

CloudTalk

LeadDesk

Overview

Video & Screenshots

Pricing

User reviews

Key features

Integrations

Alternatives