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LeadDesk Logo

LeadDesk

Clear and Efficient Sales and Customer Service Software

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(1)

LeadDesk Pricing, Features, Reviews and Alternatives

LeadDesk FAQs

Q. What type of pricing plans does LeadDesk offer?

LeadDesk has the following pricing plans:
Starting from: €89.00/month
Pricing model: Subscription
Free Trial: Available

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Q. Who are the typical users of LeadDesk?

LeadDesk has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business

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Q. What languages does LeadDesk support?

LeadDesk supports the following languages:
Polish, Spanish, English, Swedish, German, Norwegian (Bokmal), Finnish, Dutch, Danish

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Q. Does LeadDesk support mobile devices?

LeadDesk supports the following devices:
iPad, iPhone

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Q. Does LeadDesk offer an API?

Yes, LeadDesk has an API available for use.

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Q. What other apps does LeadDesk integrate with?

LeadDesk integrates with the following applications:
Giosg, Pipedrive, Salesforce Sales Cloud, Plecto, SalesScreen, Microsoft Power BI, Microsoft Power Automate, Zendesk Suite

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Q. What level of support does LeadDesk offer?

LeadDesk offers the following support options:
24/7 (Live rep), FAQs/Forum, Email/Help Desk, Phone Support, Knowledge Base, Chat

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LeadDesk product overview

Price starts from

89

Per month

Per Feature

What is LeadDesk?

LeadDesk is a cloud-based contact center software for outbound sales, inbound sales, and customer service. Features include an intelligent dialer, agent performance reporting, automated lead management, live dashboards, a customizable interface, and rule-based call distribution.

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

24/7 (Live rep)
FAQs/Forum
Email/Help Desk
Phone Support
Knowledge Base
Chat

Training options

In Person
Documentation
Live Online
Webinars

Not sure about LeadDesk? Compare it with a popular alternative

Starting from

89

Per month

Per Feature

Free plan
Free trial
Pricing range

Starting from

89

/user

Per month

Free plan
Free trial
Pricing range
Ease of use
Value for money
Customer support
Ease of use
Value for money
Customer support

Why am I seeing this?

LeadDesk pricing information

Value for money

4.7

/5

7

Starting from

89

Per month

Per Feature

Pricing options

Free plan
Subscription
Free trial
Pricing range

Value for money contenders

LeadDesk features

Functionality

4.6

/5

7

Total features

77

13 categories

Most valued features by users

Contact Management
API
Reporting & Statistics
Lead Management
Reporting/Analytics
CRM
Lead Capture
Performance Metrics

Functionality contenders

LeadDesk users reviews

Overall Rating

4.7

/5

7

Positive reviews

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9.14/10
Rating distribution

5

4

3

2

1

5

2

0

0

0

Overall rating contenders

AR
AvatarImg

Anonymous Reviewer

Verified reviewer

Human Resources, 51-200 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Simple, fast and great functionalty

Reviewed 3 years ago

My experience with LeadDesk as a company has been very good. Even though we aren’t a big client, our contact person makes us feel like we are the only customer that matters. This is something that really isn’t too obvious in many companies. The other thing with SaaS software to keep in mind is that it lets you grow depending on seasonality changes. So on hectic times, we can easily add seats, but when it gets slower we can also remove seats just as easily.

Pros

LeadDesk is by far the easiest and most intuitive contact center software I have used. Not only is it easy to see and follow everything that is happening in our business, but I can easily create and manage my campaigns. The modern UI feels like it’s actually built with the customer in mind. I know exactly where everything is and don’t need to spend my time looking for the right settings. I also like their reporting, as I can get all the information I need for my business and get on top of my KPIs.

Cons

I don’t really have too much bad to say about LeadDesk. There is of course always things to improve in e.g. reporting when it comes to more complex reports, but I have all the needed reports available from their reporting tool. They do however offer customized reports or access to a replica database if you are more tech-savvy and need more complex data.

Vendor response

Thank you for the kind words! We are really glad to hear that you are enjoying LeadDesk. Regards to the more complex reports, we acknowledge this is something we can improve further, and we will actually launch a new reporting tool during Q1 in 2020.

PD
AvatarImg

Phiel Daniel H.

Hospitality, 5,001-10,000 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

Simple and reliable solution

Reviewed 2 years ago

Overall its a good experience.

Pros

What LeadDesk does exceptionally well is its ease of utilize and comfort within the product. Their UI is genuinely fast and viably available. Empowering modern pros to utilize the product is truly straightforward and speedy. What I furthermore I have full control of everything interior LeadDesk, from directing call records to campaigns.

Cons

The way their prescient dialer courses calls isn't the finest one for our utilization case. I might moreover need to see a few more functionalities for their application for flexible utilize.

Vendor response

Hi Phiel Daniel, Thank you for the fantastic review. Great to hear that enjoy using LeadDesk! On the functionalities that you are still missing, would you mind dropping me an e-mail to sebastian@leaddesk.com so I can pass on the information to our product team? All the best, Sebastian from LeadDesk

MH
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Markus H.

Medical Devices, 51-200 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

Call Center solution

Reviewed 3 years ago

Our team contacts physiotherapists and tries to schedule a meeting for our salesman

Pros

It´s easy to use, especially the address import

Cons

Nothing, everything works fine. Even the support is working

SG
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Simab G.

Telecommunications, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

Super easy to use and great customer care

Reviewed 3 years ago

We work in outbound calling mainly in the B2C market and I have been going back to LeadDesk repeatedly since 2011. I have tried many different Contact Center software, but the features LeadDesk offers combined with their excellent customer care and pricing makes choosing LeadDesk such an easy decision. I can easily recommend it especially for outbound calling.

Pros

What LeadDesk does very well is its usability and ease of use in the software. Their UI is really intuitive, so everything is fast and easily available. Teaching new agents to use the software is super easy and fast. What I also like is that as a leader, I have full control of everything within LeadDesk, from managing call lists to campaigns.

Cons

The way their predictive dialer routes calls is not the most effective one for our use case. I would also like to see some more functionalities for their app for mobile use.

IS
AvatarImg

Ivar S.

Newspapers, 51-200 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Easy and efficient solution for contact centers

Reviewed 3 years ago

LeadDesk works very well for practically any outbound calling needs and offer also a high quality VoIP solution. Their vast number of features provide a solution for basically any contact center.

Pros

The best things about LeadDesk; 1) Simple user interface for both agents and admins - our new agents don't need to be trained to the actual system, but can focus on selling. 2) Full of features - Everything we can possibly need for our outbound sales. 3) Predictive dialer is great for increasing efficiency and get agents on the phone more. 4) Access to replica database - We integrate LeadDesk with our own BI tools to get even more data on call performance.

Cons

I don't really have anything bad to say about Leaddesk, it just works. If something, then the mobile functionality could be better.

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