LeadDesk Pricing, Features, Reviews & Comparison of Alternatives

LeadDesk

Contact center for high volume sales and customer service

4.75/5 (4 reviews)

LeadDesk overview

What is LeadDesk?

LeadDesk is a cloud-based contact center software for outbound sales, inbound sales, and customer service. Features include an intelligent dialer, agent performance reporting, automated lead management, live dashboards, a customizable interface, and rule-based call distribution.

The intelligent dialer enables agents to make calls from CRM platforms, websites, and Microsoft Excel. The rich dialing feature enables call recording, a listen live option for coaching and quality control, automatic call backs, and the option to blend inbound and outbound calls based on traffic. The intelligent call distributor feature enables calls to be sent to specific locations or agents based on pre-defined rules such as IP address, agent skills, and caller info. Calls can also be forwarded to external numbers for remote working.

With the LeadDesk contact management feature, numbers can be registered as 'blacklisted' or 'do-not-call' (DNC). Customer contact information can be compiled and securely stored, with the option to import data from existing databases. Reasons for calls ended can be selected from preset, or user-created, options. The LeadDesk reporting feature offers live dashboards and custom or pre-built reporting options for tracking contact lists, agent performance, channels, and more.
www.leaddesk.com

Pricing

Starting from
€85/month
Pricing options
Subscription
Free trial
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

Germany

Supported languages

English, Danish, Dutch, Finnish, German and 4 other languages, Norwegian, Polish, Spanish, Swedish
LeadDesk screenshot: LeadDesk efficient inboundLeadDesk screenshot: LeadDesk omnichannel inboundLeadDesk screenshot: Customizable reportingLeadDesk screenshot: LeadDesk dashboard
LeadDesk screenshot: LeadDesk contact listLeadDesk screenshot: LeadDesk new agent creation

LeadDesk reviews

Excellent
3

Very good
1

Average
0
Poor
0
Terrible
0
Value for money
Features
Ease of use
Customer support
  4.5
  4.5
  4.8
  5.0
Anonymous

Simple, fast and great functionalty

Used daily for 6-12 months
Reviewed 2019-11-13
Review Source: Capterra

My experience with LeadDesk as a company has been very good. Even though we aren’t a big client, our contact person makes us feel like we are the only customer that matters. This is something that really isn’t too obvious in many companies. The other thing with SaaS software to keep in mind is that it lets you grow depending on seasonality changes. So on hectic times, we can easily add seats, but when it gets slower we can also remove seats just as easily.

Pros
LeadDesk is by far the easiest and most intuitive contact center software I have used. Not only is it easy to see and follow everything that is happening in our business, but I can easily create and manage my campaigns. The modern UI feels like it’s actually built with the customer in mind. I know exactly where everything is and don’t need to spend my time looking for the right settings. I also like their reporting, as I can get all the information I need for my business and get on top of my KPIs.

Cons
I don’t really have too much bad to say about LeadDesk. There is of course always things to improve in e.g. reporting when it comes to more complex reports, but I have all the needed reports available from their reporting tool. They do however offer customized reports or access to a replica database if you are more tech-savvy and need more complex data.

Response from LeadDesk


Thank you for the kind words! We are really glad to hear that you are enjoying LeadDesk. Regards to the more complex reports, we acknowledge this is something we can improve further, and we will actually launch a new reporting tool during Q1 in 2020.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Simab Ghazanfar

Super easy to use and great customer care

Used daily for 2+ years
Reviewed 2019-12-03
Review Source: Capterra

We work in outbound calling mainly in the B2C market and I have been going back to LeadDesk repeatedly since 2011. I have tried many different Contact Center software, but the features LeadDesk offers combined with their excellent customer care and pricing makes choosing LeadDesk such an easy decision. I can easily recommend it especially for outbound calling.

Pros
What LeadDesk does very well is its usability and ease of use in the software. Their UI is really intuitive, so everything is fast and easily available. Teaching new agents to use the software is super easy and fast. What I also like is that as a leader, I have full control of everything within LeadDesk, from managing call lists to campaigns.

Cons
The way their predictive dialer routes calls is not the most effective one for our use case. I would also like to see some more functionalities for their app for mobile use.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Markus Hodyas

Call Center solution

Used daily for 6-12 months
Reviewed 2019-12-11
Review Source: Capterra

Our team contacts physiotherapists and tries to schedule a meeting for our salesman

Pros
It´s easy to use, especially the address import

Cons
Nothing, everything works fine. Even the support is working

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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Ivar Sabanagic

Easy and efficient solution for contact centers

Used daily for 2+ years
Reviewed 2020-01-07
Review Source: Capterra

LeadDesk works very well for practically any outbound calling needs and offer also a high quality VoIP solution. Their vast number of features provide a solution for basically any contact center.

Pros
The best things about LeadDesk; 1) Simple user interface for both agents and admins - our new agents don't need to be trained to the actual system, but can focus on selling. 2) Full of features - Everything we can possibly need for our outbound sales. 3) Predictive dialer is great for increasing efficiency and get agents on the phone more. 4) Access to replica database - We integrate LeadDesk with our own BI tools to get even more data on call performance.

Cons
I don't really have anything bad to say about Leaddesk, it just works. If something, then the mobile functionality could be better.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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LeadDesk pricing

Starting from
€85/month
Pricing options
Subscription
Free trial
View Pricing Plans

Instant: €85 / licence (from 2-5 licenses)
Essential: €99 / licence (starting from 5 licenses)
Advanced: €129 / licence (starting from 5 licenses)

Enterprise pricing option available upon request for 50 licenses and above.

LeadDesk features

API
CRM Integration
Contact Database
Contact Management
Lead Capture
Lead Management
Reporting & Statistics
Workflow Management

Activity Dashboard (112 other apps)
Activity Tracking (74 other apps)
Automatic Notifications (61 other apps)
Collaboration Tools (62 other apps)
Customizable Templates (61 other apps)
Data Import/Export (71 other apps)
Email Integration (56 other apps)
Real Time Data (68 other apps)
Sales Analytics (72 other apps)
Sales Reporting (67 other apps)
Search Functionality (80 other apps)
Third Party Integration (113 other apps)

Security and privacy

Encryption

Encryption of sensitive data at rest
HTTPS for all pages

Access control

Multi-factor authentication options
This will ask you to sign in with LinkedIn

Additional information for LeadDesk

Key features of LeadDesk

  • Archiving
  • Auto Dialer
  • Auto-Dialing
  • Blended Call Center
  • Call Center
  • Call Logging
  • Call Parking
  • Campaign Specific Caller ID
  • Data Management
  • Distributed Call Recording
  • Email Management
  • Employee Directory
  • Encryption
  • Event Triggered Recording
  • Hotkeys
  • Inbound Call Center
  • Interactive Voice Response
  • Live Chat
  • Manual Dialer
  • Multiple Scripts
  • Online Voice Transmission
  • Open Database Design
  • Outbound Call Center
  • Phone Key Input
  • Power Dialer
  • Preview Dialer
  • Progressive Dialer
  • Queue Management
  • Real-time Chat
  • Reporting/Analytics
  • Ring Groups
  • SIP Trunking
  • Telemarketing Management
  • Unified Communications
  • Virtual Call Center
  • VoIP
  • Voice Customization
  • Voice Quality Enhancement
View All Features