CloudTalk vs LeadDesk

LiveAgent

Ringover

Convoso

Award-winning live chat, help desk, ticketing and call center software with powerful AI features. Start for free with a 30-day trial.

Ringover is a 100% Cloud voice - video - chat - text and call center solution focused on team productivity and directly configurable by managers. The key: end-to-end technological control, a user-friendly interface, and support at each step.

Convoso is a software uses advanced conversational AI to automate customer interactions for call centers. It understands complex inputs and customer intent, responding naturally in voice and text while handling tasks like scheduling callbacks, sending reminders, and qualifying leads. Unlike basic IVR systems, it engages in conversations, improving sales cycle efficiency and freeing human agents for more productive work.

director

I have been without a customer support number in my company for 4 days, and I have had close to zero assitance to solve my issue.

General Manager

Technology companies are using their reach into a worldwide customer base to enable their growth then applying less than stellar customer support.

CloudTalk is a VoIP phone system built for modern companies. Make things easier for your sales and customer support teams with 70+ advanced calling features and easy-to-setup integrations with your existing business software. It’s the perfect solution for scaling companies. Try a FREE 14-day trial.

Access Controls/Permissions

Activity Dashboard

Activity Tracking

Agent Interface

AI Summarization

Alerts/Escalation

Alerts/Notifications

Answering Machine Detection

Archiving & Retention

Audio/Video Conferencing

Auto-Dialer

Automated Attendant

Automated Routing

Automatic Call Distribution

Automatic Outbound Dialer

Blended Call Center

By-Extension Reporting

Callback Scheduling

Call Center Integration

Call Center Management

Call Conferencing

Call Disposition

Call Duration

Caller ID

Caller Profiles

Call List Management

Call Logging

Call Monitoring

Call Queues

Call Recording

Call Reporting

Call Routing

Call Scheduling

Call Screening

Call Scripting

Call Tagging

Call Tracking

Call Tracking Metrics

Call Transcription

Call Transfer

Call Volume

Campaign Analytics

Campaign Management

Campaign Specific Caller ID

Collaboration Tools

Communication Management

Computer Telephony Integration

Conferencing

Contact Database

Contact Management

Conversion Tracking

Customer Database

Customer Experience Management

Customer History

Customizable Caller ID

Customizable Fields

Customizable Reports

Dashboard

Data Import/Export

Employee Coaching Tools

Employee Directory

Fax Management

FCC Compliance

Feedback Management

File Transfer

For Cloud Phone Systems

FTC Compliance

Inbound Call Center

Inbound Reporting

Integrations Management

Interaction Tracking

Keyword Tracking

Knowledge Base Management

KPI Monitoring

Lead Management

List Management

Manual Dialer

Mobile Access

Monitoring

Multi-Channel Communication

Multiple Scripts

Multiple User Accounts

On-Demand Recording

Online Voice Transmission

Outbound Call Center

Outbound Reporting

Performance Metrics

Phone Key Input

Power Dialer

Predictive Dialer

Preview Dialer

Progressive Dialer

Purchasing & Receiving

Quality Management

Queue Management

Real-Time Analytics

Most reviewers indicate CloudTalk offers affordable, competitive pricing and cost-effectiveness for startups, with flexible plans and reasonable per-agent rates. Some users report extra fees for certain features and feel misled by unclear pricing or hidden costs.

Value for money

Reviews for CloudTalk come from a wide variety of industries, including marketing and advertising (11% of reviewers), information technology and services (11%), and computer software (9%). The most frequent use case for CloudTalk cited by reviewers is call center operations (48% of reviewers).

CloudTalk

Web-based

iPhone

Linux

Windows

Android

iPad

Aircall

RingEX

Talkdesk

Freshcaller

Genesys Cloud CX

Five9

NiCE CXone

RingCX

Zendesk Suite

CallHippo

Vonage Business Communications

Lite

Essential

Expert

Custom

Frequent app glitches and instability

Chief Technical Officer

41% of reviewers feel negative about CloudTalk’s bugs and issues. Some users report that the application regularly malfunctions, citing frequent glitches, forced restarts, and app freezes, especially on mobile devices. Reviewers indicate that bugs can disrupt daily operations, such as problems with call functionality or interface elements disappearing. They express frustration with the reliability of the software and mention that customer support responses often fail to resolve persistent technical problems. Users feel these recurring issues hinder their ability to use the platform smoothly.

Quick and intuitive onboarding

100% of reviewers feel positive about CloudTalk’s ease of use. Reviewers indicate that the platform is intuitive and simple to navigate, allowing staff to become productive within minutes of first use. They appreciate that the user interface feels straightforward and accessible, making daily tasks less complicated and more efficient. Some users say the system requires minimal training and is easy to set up, which they find beneficial for rapid team adoption. They mention that the simplicity of the software contributes to faster workflows and a smoother overall experience.

Seamless CRM and app connections

Service Director

With our CRM being the "hub" of everything, having a product that allowed for very quick, simple and "IT free" integration has been fantastic.

90% of reviewers feel positive about CloudTalk’s integrations. Reviewers appreciate the wide range of integrations with popular CRMs like HubSpot, Pipedrive, and Salesforce, noting that these connections are easy to set up and enhance productivity. Some users say the integration process is straightforward and often requires little to no IT involvement. They value the ability to automatically log calls and synchronize data across platforms, which streamlines their workflow. Users also mention that integration options support custom workflows and offer flexibility for different business needs.

It integrates smoothly with popular CRMs like HubSpot and Salesforce, saving time with automatic logging.

Its cloud-based setup makes it ideal for remote teams, and customer support is responsive and helpful.

Sales and Business Development

if you want to redirect calls from your mobile to cloudtalk, it has a voice that is usually muted by everyone (but this is not a cloudtalk problem)

The mobile app lacks some key functions compared to desktop.

Team lead

Name is displayed on call or double check on number is not required

Trying to change the country number is a but confusion but it is manageable.

Don’t need to recheck the number as name displays

you can easily dial numbers from CRM, fast

Sales Associate

This IVR builder boasts impressive visuals, reliable call recording and monitoring features, and a top-notch support team that sets it apart.

Advanced Systems Engineer

Its seamless integration with various platforms, like CRM systems and helpdesk software, has greatly enhanced our team's productivity.

Head of Marketing

Cloudtalk is a very easy-to-use VoIP calling tool that is saving us time when it comes to the time it takes us to make calls. Plus, when one colleague is busy answering calls, it automatically transfers calls between my other colleagues, that are available.

data analyst

Features like call recording, history, reporting make CloudTalk a good call management application

Marketing Executive

Hubspot integration, multi-platform integration, support, easy setup, detailed analytics.

customer service, sales

glitches at times  , does not show you who you miss a call from just tells you that you have missed a call.

I had a problem with 888 prefix cannot activate the text message service which caused me big troubles to log in again to websites where I used the number as primary contact.

Marketing Specialist

The platform is built on VoIP, so we don't have to depend on a landline.

Manager

Automation, Dashboard, Auto-Dialer, Call Monitoring

The system works properly in most cases, but there are a lot of connection issues

There could be more features for physical IP phones.

You can setup business hours and call flows that support the business and lets people enjoy their time out of the office.

CloudTalk allows you to build call flows that can route anyone's call with no hussle.

CloudTalk is easy to use and allows you to purchase phone numbers quickly.

The transmission works great and without any outages or other glitches.

We signed up for a monthly plan only to find on our first bill we had paid for both call credits of $30 USD and 12 months of plan costs.

Had a few callers try and call us - there were long pauses before the call or the call dropped or it took multiple calls bfrom a single person before the call dropped.

It's internet-based, so I don't have to pay for expensive plans on landlines companies, I can call almost every country in the world

Recruitment Manager

The waiting time for the phone lines is short.

Customer service is not fully available sometimes.

Product Marketing Specialist

User-friendly, free trial, integration options to choose

Marketer

It has impressive sound quality and solid amount of integrations for all major tools.

The sync feature into CRM's was nice - but call quality did drop and suffer from time to time - which was a real pain for us.

Not what we were expecting given we had signed up for a monthly plan. When we reached out to customer support we were quickly referred to the TOS and told "no refunds for unused terms".

We spent more time playing phone tag and asking "why cant we hear the caller" than we did resolving the customer call.

Founder

Sales Manager

It allows me to receive voicemails event when I am abroad and don't have access to my phone plan from home.

Sales Development Representative

Our organization is data-driven, all calls are tracked and recorded, hence we have all data we need to track our sales activities.

sales executive

The only thing I didnt like is that the campaign management options are locked behind a paywall but that is fair enough

There have been some issues with the mobile app, however there has been a recent update to the app so these issues will hopefully be a thing of the past.

Being referred to terms of service after cancellation and requesting on overcharged amount be refunded.

Account Manager

Overall Cloudtalk give us all the functions we need, but some features are not really looked after, like the App for example.

Treat people like idiots, numbers, and hide behind bullshit then expect the mirror to shine back on you.

It is a great tool, especially when you scale up.

CloudTalk vs LeadDesk Comparison (2026)

CloudTalk

LeadDesk

Overview

Video & Screenshots

Pricing

User reviews

Key features

Integrations

Alternatives