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Consol CM/Helpdesk
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Software for managing IT helpdesk and support operations
Table of Contents
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Consol CM/Helpdesk - 2026 Pricing, Features, Reviews & Alternatives
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Consol CM/Helpdesk overview
What is Consol CM/Helpdesk?
Consol CM/Helpdesk is a cloud-based solution designed to help businesses of all sizes manage IT helpdesk and support operations via a unified portal. The platform enables organizations to resolve inquiries and issues, track changes, map processes and establish custom workflows to streamline support processes across teams and departments.
Consol CM/Helpdesk includes a ticket management portal, which lets enterprises automatically convert queries received via emails, web forms, monitoring alerts, or other sources into tickets and assign them to services agents. It offers a host of features such as GDPR compliance, full-text search, 360-degree ticket view, process modeling tools, ticket routing, and more. Administrators can also create subtasks, establish approval workflows, and send alerts via email to internal and external stakeholders.
Consol CM/Helpdesk allows customers to submit tickets, track status, and view tips, latest news, and sample solutions via a self-service portal. Managers can also monitor open and completed tasks, agents’ performance, and incidents via a centralized dashboard in real-time.
Starting price
per month
Alternatives
with better value for money
Consol CM/Helpdesk’s user interface
Consol CM/Helpdesk reviews
Overall rating
5.0
/5
2
Positive reviews
100
%
- Value for money
- Ease of use
- Features
- Customer support
- Likelihood to recommend8.5/10
5
4
3
2
1
2
0
0
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Consol CM/Helpdesk's key features
Most critical features, based on insights from Consol CM/Helpdesk users:
All Consol CM/Helpdesk features
Features rating:
Consol CM/Helpdesk alternatives
Consol CM/Helpdesk
Starting from
19
/user
Per month
Freshdesk
Starting from
19
Per month
Zendesk Suite
Starting from
55
Per month
TeamSupport
Starting from
45
Per month
Consol CM/Helpdesk pricing
Pricing plans
Pricing details:
User opinions about Consol CM/Helpdesk price and value
Value for money rating:
Consol CM/Helpdesk integrations (1)
Top integrations
Consol CM/Helpdesk support options
Typical customers
Platforms supported
Support options
Training options
Consol CM/Helpdesk FAQs
Consol CM/Helpdesk has the following pricing plans:
Starting from: €59.00/month
Pricing model: Subscription
Free Trial: Available | (No Credit Card required)
These products have better value for money
Q. Who are the typical users of Consol CM/Helpdesk?
Consol CM/Helpdesk has the following typical customers:
Large Enterprises, Mid Size Business, Small Business
Q. What languages does Consol CM/Helpdesk support?
Consol CM/Helpdesk supports the following languages:
English, German
Q. Does Consol CM/Helpdesk support mobile devices?
Consol CM/Helpdesk supports the following devices:
Android, iPad, iPhone
Q. Does Consol CM/Helpdesk offer an API?
Yes, Consol CM/Helpdesk has an API available for use.
Q. What other apps does Consol CM/Helpdesk integrate with?
Consol CM/Helpdesk integrates with the following applications:
baramundi Management Suite
Q. What level of support does Consol CM/Helpdesk offer?
Consol CM/Helpdesk offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support