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Consol CM/Helpdesk
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Software for managing IT helpdesk and support operations
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Consol CM/Helpdesk - 2026 Pricing, Features, Reviews & Alternatives
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Last updated: March 2026
Consol CM/Helpdesk overview
What is Consol CM/Helpdesk?
ConSol CM / Helpdesk is a powerful helpdesk solution that enables organizations to manage IT support, incidents, and service requests efficiently through a centralized platform. By bringing all communication channels together, it ensures that support teams can process requests quickly, transparently, and in a structured way.
With ConSol CM / Helpdesk, companies can provide a user-friendly self-service portal where customers and employees can create support tickets, track their status, and access announcements, updates, and solution articles. This reduces the workload for support teams while empowering users to find answers and solutions independently.
Incoming requests from email, online forms, or portals are automatically converted into tickets and routed to the appropriate agents. Intelligent ticket routing and workflow automation ensure that inquiries are forwarded to the right teams and processed efficiently. Support staff can add subtasks, collaborate across teams, and use customizable approval workflows to manage complex processes and ensure consistent service delivery.
The system also includes powerful features such as full-text search, process modeling tools, and GDPR-compliant data handling, allowing organizations to design workflows that align with their internal requirements and compliance standards. Flexible configuration options make it easy to adapt processes, data structures, and workflows to specific business needs.
For managers and team leads, integrated dashboards and reporting tools provide valuable insights into team performance, open and completed tickets, and overall service efficiency. This enables better decision-making, improved resource planning, and continuous optimization of support processes.
With its flexible architecture, automation capabilities, and comprehensive service management features, ConSol CM / Helpdesk helps organizations deliver faster, more reliable support while maintaining full transparency and control over their service operations.
Starting price
per month
Alternatives
with better value for money
Consol CM/Helpdesk’s user interface
Consol CM/Helpdesk reviews
Overall rating
5.0
/5
2
Positive reviews
100
%
- Value for money
- Ease of use
- Features
- Customer support
- Likelihood to recommend8.5/10
5
4
3
2
1
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Consol CM/Helpdesk's key features
Most critical features, based on insights from Consol CM/Helpdesk users:
All Consol CM/Helpdesk features
Features rating:
Consol CM/Helpdesk alternatives
Consol CM/Helpdesk
Starting from
19
/user
Per month
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Consol CM/Helpdesk pricing
Pricing plans
Pricing details:
On-Premise Purchase – Named User Model
No pricing info
Features included:
- Integrated Dashboards
- Workflow-based automation functions
- Multiple data exchange formats supported (e.g., web services, Excel)
- Full email integration
- Custom roles and permissions
- Knowledge base
- Additionally: Free test system included with a valid maintenance contract
- Data exchange via Internet (ETL)
- Data exchange via CSV and Excel
- Web interfaces (e.g. REST)
- Creation of sub-tickets
- Time tracking
- Data import (ticket, contact, and product data)
- Dedicated own productive system
- Optional: additional test environment in the cloud
- Optional development and expansion of custom processes
- Automatic search for similar tickets
- Product database with customizable data fields
- Incremental full-text search
- Document and attachment storage
- Template generator for text modules
- Workflow-based routing functions
- SLA and deadline management
- Internal messaging & collaboration
- Audit-proof logging of all changes
- Multilingual support (German/English by default)
- Personalized German-speaking support via phone, email, and customer portal
On-Premise Purchase – Concurrent User Model
No pricing info
Features included:
- Integrated Dashboards
- Workflow-based automation functions
- Multiple data exchange formats supported (e.g., web services, Excel)
- Full email integration
- Custom roles and permissions
- Knowledge base
- Additionally: Free test system included with a valid maintenance contract
- Data exchange via Internet (ETL)
- Data exchange via CSV and Excel
- Web interfaces (e.g. REST)
- Creation of sub-tickets
- Time tracking
- Data import (ticket, contact and product data)
- Dedicated own productive system
- Optional: additional test environment in the cloud
- Optional development and expansion of custom processes
- Automatic search for similar tickets
- Product database Plant and extension of individual data fields
- Incremental full-text search
- Document/Attachment Storage
- Template generator for text modules
- Workflow-based routing functions
- SLA and deadline management
- Internal messaging & collaboration
- Audit-proof logging of all changes
- Multilingual support (German/English by default)
- Personalized German-speaking support via phone, email, and customer portal
User opinions about Consol CM/Helpdesk price and value
Value for money rating:
Consol CM/Helpdesk integrations (1)
Top integrations
Consol CM/Helpdesk support options
Typical customers
Platforms supported
Support options
Training options
Consol CM/Helpdesk FAQs
Consol CM/Helpdesk has the following typical customers:
Large Enterprises, Mid Size Business, Small Business
These products have better value for money
Q. What languages does Consol CM/Helpdesk support?
Consol CM/Helpdesk supports the following languages:
English, German
Q. Does Consol CM/Helpdesk support mobile devices?
Consol CM/Helpdesk supports the following devices:
Android, iPad, iPhone
Q. Does Consol CM/Helpdesk offer an API?
Yes, Consol CM/Helpdesk has an API available for use.
Q. What level of support does Consol CM/Helpdesk offer?
Consol CM/Helpdesk offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support