Deskero vs HubSpot Service Hub

Zoho CRM

Zendesk Suite

Freshdesk

Zoho Desk

Intercom

Tidio

Compare Deskero and HubSpot Service Hub based on features, pricing, verified reviews, integrations & more on GetApp. Find out which software is best for your business in 2026.

LiveAgent

Award-winning live chat, help desk, ticketing and call center software with AI, now UP TO 75% OFF. Start for free with a 30-day trial.

Zendesk offers an AI-powered service platform that unifies conversations from multiple channels. It features AI agents for resolving inquiries, ticketing for support requests, and analytics for tracking service quality. Its Resolution Learning Loop technology enhances automation by integrating AI, human agents, and knowledge resources on one platform.

Bitrix24

Bitrix24 is an all-in-one business management platform that integrates CRM, project management, and collaboration tools in a single workspace. The system offers task management with Kanban boards and Gantt charts, communication features including video calls and chat, plus website building capabilities with ecommerce functionality. Bitrix24 includes HR management tools for employee tracking and workflow automation, all accessible via mobile applications.

Deskero adds a social element to multichannel help desks, helping to manage requests from all social media platforms as well as email, chat, website, & more.

Access Controls/Permissions

Activity Dashboard

Activity Tracking

Alerts/Escalation

Alerts/Notifications

Automated Routing

Autoresponders

Call Center Management

Collaboration Tools

Configurable Workflow

Contact Database

Customer Database

Customizable Branding

Customizable Fields

Customizable Forms

Customizable Reports

Customizable Templates

Data Import/Export

Email Management

Email Templates

Feedback Management

Help Desk Management

Inbox Management

Interaction Tracking

Knowledge Base Management

Live Chat

Macros/Templated Responses

Mobile Access

Mobile App

Multi-Channel Communication

Multi-Language

Performance Metrics

Prioritization

Queue Management

Real-Time Chat

Real-Time Monitoring

Real-Time Notifications

Real-Time Reporting

Reminders

Reporting/Analytics

Reporting & Statistics

Self Service Portal

Service Level Agreement (SLA) Management

Single Sign On

Social Media Integration

Support Ticket Management

Support Ticket Tracking

Surveys & Feedback

Third-Party Integrations

Ticket Management

User Management

Website Integration

Widgets

Workflow Management

Proprietary

Deskero

Windows

Web-based

iPad

iPhone

Android

Linux

Grow

Business

Premium

Myself

Lacks of remote conection for help a client

Director of IT

It is user-friendly, customizable, and has all the essential features needed to manage tickets effectively.

The system was very flexible, allowing us to tailor it to our workflow and processes.

This greatly increased our team's productivity and reduced the time it took to resolve issues.

IT Manager

No pressure to buy, genuine free trial that allows you to really see what the software is like, very cheap pricing and a system that allows you to do as little or as much as you want.

The interface was easy to use and navigate, making it a breeze to create, track, and manage tickets.

Business Development

I wish more customizations for self-service portal, like pages creation (outside the knowledge base), top page banners or alerts, customized fields integration into pages.

They have made it very easy to get the absolute basics set up to get you going and then you have the option to customise the set up as much as you want.

We have also the possibility to build our own knowledge base to reduce the effort for each operator to find the information needed to provide assistance to our clients.

The price a bit high if you want to have manu users.

It's not possible to create if-then rules with CRM custom fields.

It offers online support and online trainings and a good documentation.

It is really easy to set up and start in a few hours

We can manage many customers with few operators.

There is a useful self-service portal for customers.

The functionalities are well explained and easy to use across the team with reduced learning time.

software engineer

Maybe in the future to add more templates icons

Developer Documentation

Team Management

Pricing

Customer Portal

Setup

Notifications

Client Support

Integrations

Knowledge Base

Freelancers

Small Business

Large Enterprises

Mid-size Business

Most users consider Deskero to offer good value for money, highlighting affordable pricing plans, especially for the first tier, and the flexibility to pay only for needed features. Most reviewers indicate that the genuine free trial and free version allow them to effectively test the software before committing. They say the pricing structure is fair and user-friendly, with no pressure to buy. Some users report that the free plan is limited for startups or that premium tiers feel expensive, but they generally feel the investment is justified by the features provided.

Salesforce Sales Cloud

Salesforce Sales Cloud is a cloud-based Customer Relationship Management (CRM) application from Salesforce. The platform combines human sales professionals with AI-powered automation, data, and intelligence. This integrated solution is designed to help businesses of all sizes and industries.

LiveChat

LiveChat is a customer service software that enables businesses to communicate with website visitors in real time through chat functionality. The platform includes AI-based chatbots for automating routine inquiries, customizable chat widgets, and proactive chat invitations to engage visitors. It offers integration capabilities with various third-party applications including CRM systems, e-commerce platforms, and marketing tools.

HubSpot Service Hub is a cloud-based customer service platform, which aims to simplify processes for managing customer queries & improving client engagement. It allows users to connect with customers via live chat, one-to-one customer communication, conversational bots, and more.

Account Alerts

Account Management

AI Copilot

Analytics

Calendar Management

Canned Responses

Chatbot

Chat/Messaging

Client Management

Communication Management

Contact Management

Customer Engagement

Customer Experience Management

Customer History

Customer Management

Customer Segmentation

Customer Support

Dashboard

Document Storage

Engagement Tracking

Event Triggered Actions

Geotargeting

Health Score

Knowledge Management

Lead Generation

Marketing Automation

Monitoring

NPS of Customers

Offline Form

Onboarding

Proactive Chat

Real-Time Analytics

Real-time Consumer-facing Chat

Real-Time Data

Search

Survey/Poll Management

Task Management

Templates

Transcripts/Chat History

Transfers/Routing

Usage Tracking/Analytics

HubSpot Service Hub

Service Hub Starter

Service Hub Professional

Service Hub Enterprise

Marketer

At first, I used the free tools (not sure what the free plan includes today), and then paid for the premium for a while.

Creative Director

The wide range of capabilities that this software has is great for automating repetitive and time consuming Q and A sessions with clients.

Hr executive

I particularly didn’t feel any problem using hub-spot since our operations were single platform based but if u looking for diversity it may charge you extra.

Client Service Specialist II

It could be email, text, call and it all is recording and between multiple different people (co workers) not just including all your communications.

Head of marketing and development

In addition it has a great community both on and off thr platform as well as a well documented API with examples for many OOP languages.

customer service supervisor

It was hard to update specific things like times you are online or basic time settings.

Manager

I also find the live chat very useful because it connects directly with the CRM, so I never lose customer conversations.

Director

Chose between Zendesk, this gave us more features (e.g. unlimited web-to-ticket forms - which Zendesk said they did, but then said no after we'd signed up).

What I like the most about HubSpot Service Hub is that all client communications are located in one spot under the contact or company name.

Also, some of the reporting tools are a bit complicated at first, so new users may feel overwhelmed.

My least favorite thing about HubSpot Service Hub is it can be pricey and the templates can be confusing when setting up.

Marketing & Growth Ops

The hability to create deals inside different pipelines according to diferent actions and needs- Inbox management -> Managing multiple inboxes per country- Workflows between all the objects (Tickets, deals, contacts, companies)

Sales Marketing Manager 

I love using ServiceHub to support my clients because it allows us to see the service at all levels: grainy and in the weeds as we work on each ticket for the client, then also at high altitude.

CEO, Founder

With its powerful tools and features, you'll be able to streamline your workflows and provide faster and more efficient service to your clients, exceeding their expectations and ultimately driving growth for your business. While it may require some effort to initially understand and set up the platform, the benefits of doing so are well worth it. And with customer support available to assist you along the way, you can feel confident that you'll be able to take full advantage of all that this platform has to offer.

Marketing Specialist

With its intuitive interface, robust ticketing system, knowledge base functionality, and insightful analytics, it empowers organizations to enhance customer satisfaction and streamline their support operations. Despite the need for more integration options, HubSpot Service Hub remains a top choice for businesses seeking to elevate their customer service capabilities.

Engineer

its sometimes difficult to have my ticket rendered due to the Hubspot forms.

My overall experience with HubSpot is that it is a great way to have all client communication details in one spot.

Great tool with plenty of customizations available - have been using it for support tickets for several years now

Being able to establish a knowledge base for your clients and your team, is my personal favorite.

Even though it can be expensive as the team grows, the value and efficiency it brings make it worth it.

Guidance Facilitator

There are times that when I received notifications, it will covered up the latest.

Marketing Manager

The way it helps provide excellent support and build strong customer relationships.

Deskero vs HubSpot Service Hub Comparison (2026)

Deskero

HubSpot Service Hub

Overview

Video & Screenshots

Pricing

User reviews

Key features

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