Deskero Pricing, Features, Reviews & Comparison of Alternatives

Deskero Reviews

Deskero

The social customer care

4.74/5 (35 reviews)
1,395     549

Deskero is a simple yet powerful tool to make customer care easier and quicker, offering a wide range of advanced features than can be easily customized for your workflow and business needs. All this through an incredibly simple and user-friendly interface, that customers feel comfortable with in no time.

Deskero helps you manage multi-channel support, organizing queries coming from a variety of sources, including email, chat and social networks. A single functional platform will let you take care of all the queries, saving your time. And it's not just about replying fast to questions, it's about proactively engaging people: this is what most customers love about Deskero.

Ease of use and flexibility make Deskero a smart solution for companies in any industry, organizing workflows in a seamless way and letting operators concentrate on what really matters: making customers happy.
www.deskero.com

Deskero Reviews (35)

Most positive review

 Amazing App for Software Developers!

This is an amazing app for Software Developers! So easy to use / so easy to setup! I highly advise it to anyone! Mobile App needs to be developed more! It must be more user friendly

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Reviewed 15th of September, 2016 by Senior Software Engineer

Most critical review

 Looks good

Still exploring the service at the moment.. so far so good. It is pretty easy to use and easy to setup as well. The email integration is so straightforward and this is one of the key feature that I am looking for.

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Reviewed 15th of August, 2016 by

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Deskero Category Leaders

Reviews
Integrations
Mobile
Media
Security

#14 in Customer Service

View full ranking
51
14
4
13
3
17

#17 in Help Desk & Ticketing

View full ranking
51
14
4
13
3
17

GetApp’s ranking highlights the top 25 apps in different categories on GetApp. If an app is listed in more than one category, it has the potential to be ranked in each of these categories. The ranking is independent of any commercial campaign an app vendor has with GetApp. The ranking is based on 5 data points, each scored out of 20: reviews, integrations, mobile apps, media presence, and security.

Deskero Screenshots (4)

Deskero screenshot: Deskero - Social customer care and help desk softwareDeskero screenshot: Deskero - Social customer care and help desk softwareDeskero screenshot: Deskero - Social customer care and help desk softwareDeskero screenshot: Deskero - Social customer care and help desk software

Security and privacy

Encryption

Yes
Encryption of sensitive data at rest
Yes
HTTPS for all pages

Access control

No
Multi-factor authentication options

Data policy

Yes
Data backup in multiple locations/GEO regions
This will ask you to sign in with LinkedIn

Specifications

Intended Users
Freelancers, Large Enterprises, Mid Size Business, Non Profits, Public Administrations, Small Business
Devices Supported
Android, iPhone-iPad, iPhone, iPad, Windows, Web-based, Windows Phone, Mobile Web App
Supported Countries
Asia, Australia, Brazil, Canada, China, Europe, Germany, India, Japan, Latin America, Mexico, Middle-East and Africa, United Kingdom, United States
Supported Languages
Arabic, Chinese (Simplified), English, French, German, Italian, Portuguese, Russian, Spanish
Support Options
FAQs, Knowledge Base, Online Support

Deskero Pricing

Starting from: $4.00/month
Pricing model: Freemium, Subscription
Free Trial: Available (No Credit Card required)

Start Plan: 1st user free, 4,00 USD per additional user/month (basic features)
Grow Plan: 9,00 USD per agent/month (standard features)
Business Plan: 25,00 USD per agent/month (advanced features)
Premium Plan: 90,00 USD per agent/month (complete suite with the most advanced features and software customizations)

Also offers a completely free plan that’s perfect for non-professionals

Competitors Pricing

SysAid

Pricing model: Subscription
Free Trial: Available (No Credit Card required)

NeuQs Free Helpdesk

Pricing model: Freemium

KronoDesk

Starting from: $79.99
Pricing model: One-time License, Subscription
Free Trial: Available (No Credit Card required)

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Key Features of Deskero

  • Simplified workflow
  • Multi-channel: email, chat, Twitter, Facebook, web, SMS
  • One click reply
  • Turn chat to ticket
  • Email importing made simple
  • Ticket assignation rules
  • Reply Macros
  • Feedback widget
  • Top Clients management
  • Knowledge base
  • Exporting knowledge base to social networks
  • Twitter, Facebook & LinkedIn integration
  • Live Chat (real-time)
  • Social monitor
  • Additional custom portals
  • Apps (iPhone & Android & Windows Phone)
  • Service levels configuration
  • Open Rest API
  • Advanced scenario execution
  • Reports & analytics

Benefits

Provide multi-channel support working from a single platform
Interact with your social channels easily and quickly
Provide real-time support to customers with our Live-Chat
Gather feedback directly from your website with a widget
Customize the look and feel and branding of your help-desk
Adapt Deskero to your exact needs using custom fields

Alternatives to Deskero

Videos

Who is Deskero For?