Deskero Pricing, Features, Reviews & Comparison of Alternatives

Deskero Reviews

Deskero

The social customer care

4.76/5 (29 reviews)
1,403     563

   27 people use this

Who is Deskero For?


Statistics are based on less than 50 users from the GetApp community.

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Deskero is a simple yet powerful tool to make customer care easier and quicker, offering a wide range of advanced features than can be easily customized for your workflow and business needs. All this through an incredibly simple and user-friendly interface, that customers feel comfortable with in no time.

Deskero helps you manage multi-channel support, organizing queries coming from a variety of sources, including email, chat and social networks. A single functional platform will let you take care of all the queries, saving your time. And it's not just about replying fast to questions, it's about proactively engaging people: this is what most customers love about Deskero.

Ease of use and flexibility make Deskero a smart solution for companies in any industry, organizing workflows in a seamless way and letting operators concentrate on what really matters: making customers happy.

Deskero Category Leaders

Reviews
Integrations
Mobile
Media
Security

#14 in Help Desk & Ticketing

View full ranking
53
16
5
13
2
17

#17 in Customer Service

View full ranking
51
15
4
13
2
17

GetApp’s ranking highlights the top 25 apps in different categories on GetApp. If an app is listed in more than one category, it has the potential to be ranked in each of these categories. The ranking is independent of any commercial campaign an app vendor has with GetApp. The ranking is based on 5 data points, each scored out of 20: reviews, integrations, mobile apps, media presence, and security.

Deskero Screenshots (4)

Deskero screenshot: Deskero - Social customer care and help desk softwareDeskero screenshot: Deskero - Social customer care and help desk softwareDeskero screenshot: Deskero - Social customer care and help desk softwareDeskero screenshot: Deskero - Social customer care and help desk software

Security and privacy

Encryption

Yes
Encryption of sensitive data at rest
Yes
HTTPS for all pages

Access control

No
Multi-factor authentication options

Data policy

Yes
Data backup in multiple locations/GEO regions
This will ask you to sign in with LinkedIn

Specifications

Intended Users
Freelancers, Large Enterprises, Mid Size Business, Non Profits, Public Administrations, Small Business
Devices Supported
Android, iPhone-iPad, iPhone, iPad, Windows, Web-based, Windows Phone, Mobile Web App
Supported Countries
Asia, Australia, Brazil, Canada, China, Europe, Germany, India, Japan, Latin America, Mexico, Middle-East and Africa, United Kingdom, United States
Supported Languages
Arabic, Chinese (Simplified), English, French, German, Italian, Portuguese, Russian, Spanish
Support Options
FAQs, Knowledge Base, Online Support

Deskero Pricing

Starting from: $4.00/month
Pricing model: Freemium, Subscription
Free Trial: Available (No Credit Card required)

Start Plan: 1st user free, 4,00 USD per additional user/month (basic features)
Grow Plan: 9,00 USD per agent/month (standard features)
Business Plan: 25,00 USD per agent/month (advanced features)
Premium Plan: 90,00 USD per agent/month (complete suite with the most advanced features and software customizations)

Also offers a completely free plan that’s perfect for non-professionals

Competitors Pricing

Zendesk

Starting from: $1.00/month
Pricing model: Open-source, Subscription
Free Trial: Available (No Credit Card required)

Vision Helpdesk

Starting from: $7.00/month
Pricing model: One-time License, Subscription
Free Trial: Available (No Credit Card required)

Kayako

Starting from: $25.00/month
Pricing model: Subscription
Free Trial: Available (No Credit Card required)

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NeuQs Free Helpdesk
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Key Features of Deskero

  • Simplified workflow
  • Multi-channel: email, chat, Twitter, Facebook, web, SMS
  • One click reply
  • Turn chat to ticket
  • Email importing made simple
  • Ticket assignation rules
  • Reply Macros
  • Feedback widget
  • Top Clients management
  • Knowledge base
  • Exporting knowledge base to social networks
  • Twitter, Facebook & LinkedIn integration
  • Live Chat (real-time)
  • Social monitor
  • Additional custom portals
  • Apps (iPhone & Android & Windows Phone)
  • Service levels configuration
  • Open Rest API
  • Advanced scenario execution
  • Reports & analytics

Benefits

Provide multi-channel support working from a single platform
Interact with your social channels easily and quickly
Provide real-time support to customers with our Live-Chat
Gather feedback directly from your website with a widget
Customize the look and feel and branding of your help-desk
Adapt Deskero to your exact needs using custom fields

Alternatives to Deskero

Kayako
  • · Unified conversations across multiple channels
  • · Real-time messaging for your help center and website
  • · Real-time visitor monitoring
  • · Beautiful Help Center so customers can help themselves
Visit WebsiteCompare App
KayakoCustomer Management
Vision Helpdesk
  • · Manage Multiple Companies Support
  • · Ticket Billing & Time Tracking
  • · Online Issue Tracking and Ticket Management
  • · E-Mail Parsing
Learn MoreCompare App
Vision HelpdeskCustomer Service & Support
Zendesk
  • · Flexible ticket management with automated workflow
  • · Multi-channel support: email, web, phone, chat, social media
  • · Mobile support with native iPhone, iPad, and Android apps
  • · Robust reporting and advanced analytics
Learn MoreCompare App
ZendeskCustomer Service & Support

Videos

Deskero Reviews & Ratings

User ratings

(22)
(7)
(0)
(0)
(0)

Rating summary

Overall rating
Value for money
Ease of use
Features
Customer support

Amazing App for Software Developers!

Verified Reviewer  15th of September

Senior Software Engineer (Internet company, 11-50 employees)
This is an amazing app for Software Developers! So easy to use / so easy to setup! I highly advise it to anyone! Mobile App needs to be developed more! It must be more user friendly

Pros: Web Based and great customer support!

Cons: Mobile App is weak / requires move development

Rating breakdown
Value for money
Ease of use
Features
Customer support

Time used

2+ years

Frequency of use

Daily

Likelihood to recommend

10/10

Recommendations to others considering Deskero

I highly recommend it! So easy for us and for our customers!

Used for client support email ticketing help desk

Verified Reviewer  12th of September

Mark Kidd, Head of Products at W.Consulting Mauritius
We use Deskero daily for incoming emails to our support address which in turn is auto handed out to 3 support desk staff. The system is quick and efficient. We do not make use of the more advanced features as the functionality in the entry offer was pretty much what we were after. We used to use our own OTRS system which was not bad but no where near as easy to use and did not look as good as Deskero does. If you have a support desk and need the auto ticketing options on client queries then Deskero handles this perfectly well without any hassles. Tracking a users ticket from beginning to end is easy and shows all responses and is very easy when it comes to allocating certain tickets to specific agents.

Pros: Very easy to use Easy to setup, adding external mail account for incoming mails. Simple efficient layout. This is important when your agents are staring at it all day. Auto allocation of incoming queries is very good. Pricing is great

Cons: None really, we are on the entry package with a few agents and it has been working well for the last few months.

Rating breakdown
Value for money
Ease of use
Features
Customer support

Time used

6-12 months

Frequency of use

Daily

Likelihood to recommend

9/10

Recommendations to others considering Deskero

If you are looking for a helpdesk ticketing system then you must try the 1st agent free option of the basic package. Takes about 5 minutes to setup and you will be able to see how the system works and how easy the system is. After this you will know if Deskero is what you are looking for. We love the simple uncluttered layout that the agents have in front of them. The auto assignment of queries is great. Just how easy it is to change things from the administration side, all in all highly recommended,

Read case study

Looks good

Verified Reviewer  15th of August

David Ng, IT Innovator, Software Architect & Senior Consultant
Still exploring the service at the moment... so far so good. It is pretty easy to use and easy to setup as well. The email integration is so straightforward and this is one of the key feature that I am looking for.

Rating breakdown
Value for money
Ease of use
Features
Customer support

Time used

Less than 6 months

Frequency of use

Weekly

Likelihood to recommend

8/10

Easy to use

Verified Reviewer  10th of August

Julio Oreamuno Cotter, NAFV Consultores
Deskero is a useful, user friendly application. It's easy to track customer service cases in an efficient manner and its ticket management facilitates customer support.

Pros: Easy to use. Useful reporting.

Rating breakdown
Value for money
Ease of use
Features
Customer support

Time used

Less than 6 months

Frequency of use

Daily

Likelihood to recommend

10/10

Great APP

Verified Reviewer  8th of July

Eduardo Raimondi, Especialista em Fotografia de Arquitetura e iluminação
DeskHero is a great APP Highly recommended. I use Deskero to manage assistance needs for my clients. It’s ease for use and very intuitive. Very Good APP.

Pros: Fast and Easy to use

Rating breakdown
Value for money
Ease of use
Features
Customer support

Time used

Less than 6 months

Frequency of use

Weekly

Likelihood to recommend

10/10

Easy to understand, extremely easy to setup, and great value

Verified Reviewer  23rd of June

Head of Operations (Outsourcing/Offshoring company, 10001+ employees)
After searching for days for a customer software solution that was affordable but that could also cover all my needs I finnaly bumped into Deskero. Deskero doesn't bundle up tons of features you don't need and then have you pay a high price, instead they have different levels of features for the same solution where you can start with a basic solution, and once your business grows you can upgrade to have more features. Highly recommended if you are looking to pay for what you need, and if you are looking for a powerful and user friendly solution.

Pros: User firendly, price, easy to setup

Cons: Hard to find support, but hardly ever needed.

Rating breakdown
Value for money
Ease of use
Customer support

Time used

Free Trial

Simple & Good

Verified Reviewer  7th of April

Paolo Vincenti, Consulente IT certificato Microsoft (MCSE)
Ticketing service very good and simple to setup and use. Support 100% fast and decisive. Price OK with a little discount.

Pros: Management of calls of a customer base for a legal software

Rating breakdown
Value for money
Ease of use
Customer support

Time used

1-2 years

Fast, professional and modern App!

Verified Reviewer  22nd of March

Antonio Langerano, Tecnico Informatico
If developers will improves stability in Android version this App will be perfect. There are 2 points to improve that i will describe in the next session.

Pros: This App is very fast, simple to use but in the same time it is professional and modern.

Cons: 1) Sometimes when the App not find an internet connection and goes offline, it is impossibile to use it unless you do a forced quit and restart the App. 2) Often chat session not enter and remain the message loggin...

Rating breakdown
Value for money
Ease of use
Customer support

Time used

1-2 years

Very good App

Verified Reviewer  18th of March

Michele Mazzi, CEO at Mazzi & C. Sas
I use Deskero to manage assistance needs for my clients (B2B Consultancy company ); it works very well with very good customerizzation possibilities. Some functions are not immediate to find, but clicking around it is possible to master it in some minutes. Very good.

Rating breakdown
Value for money
Ease of use
Customer support

Time used

Less than 6 months

Perfect platform

Verified Reviewer  29th of February

Alessandro Papini, imprenditore
Easy to use both on the end-user side and on the administrator side, with a great value for money. Deskero is social and user-friendly and allows us to communicate in a fresh ways to our customers and give them all solutions they are asking for.

Rating breakdown
Value for money
Ease of use

Time used

Free Trial

Articles

28 Mar 2016
When 17-year-old Varun Shoor started work on Kayako from his bedroom in Jalandhar, India in 2001, he probably never imagined that it would be one of the leading customer support and helpdesk platforms on the market. Since then, a whole host of alternat
02 Aug 2013
We live in a 24/7 society where customers are no longer willing to wait days or weeks for responses to their urgent queries. Deskero offers an innovative solution for companies with demanding clients, combining traditional help desk features with modern

FAQs for Deskero

Below are some frequently asked questions for Deskero.

Q. What are the main features of Deskero?

Deskero offers the following features:

  • Simplified workflow
  • Multi-channel: email, chat, Twitter, Facebook, web, SMS
  • One click reply
  • Turn chat to ticket
  • Email importing made simple
  • Ticket assignation rules
  • Reply Macros
  • Feedback widget
  • Top Clients management
  • Knowledge base
  • Exporting knowledge base to social networks
  • Twitter, Facebook & LinkedIn integration
  • Live Chat (real-time)
  • Social monitor
  • Additional custom portals
  • Apps (iPhone & Android & Windows Phone)
  • Service levels configuration
  • Open Rest API
  • Advanced scenario execution
  • Reports & analytics

Q. What type of pricing plans does Deskero offer?

Deskero has the following pricing plans:

Starting from: $4.00/month
Pricing model: Freemium, Subscription
Free Trial: Available (No Credit Card required)

Q. Who are the typical users of Deskero?

Deskero has the following typical customers:

Freelancers, Large Enterprises, Mid Size Business, Non Profits, Public Administrations, Small Business

Q. What languages does Deskero support?

Deskero supports the following languages:

Arabic, Chinese (Simplified), English, French, German, Italian, Portuguese, Russian, Spanish

Q. What type of pricing plans does Deskero offer?

Deskero has the following pricing plans:

Free Trial, Freemium, Subscription

Q. Does Deskero support mobile devices?

Deskero supports the following devices:

Android, iPhone, iPad

Q. Does Deskero offer an API?

Yes, Deskero has an API available for use.

Q. What other apps does Deskero integrate with?

Deskero integrates with the following applications:

Twitter, Wordpress, Base CRM, Magento , Facebook, Gmail

Q. What level of support does Deskero offer?

Deskero offers the following support options:

FAQs, Knowledge Base, Online Support


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