Deskero Pricing, Features, Reviews & Comparison of Alternatives

Deskero Reviews

Deskero

The social customer care

4.8/5 (25 reviews)   Write a review
   20 people use this
1,414     565
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Who is Deskero For?


Statistics are based on less than 50 users from the GetApp community.

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Deskero is a simple yet powerful tool to make customer care easier and quicker, offering a wide range of advanced features than can be easily customized for your workflow and business needs. All this through an incredibly simple and user-friendly interface, that customers feel comfortable with in no time.

Deskero helps you manage multi-channel support, organizing queries coming from a variety of sources, including email, chat and social networks. A single functional platform will let you take care of all the queries, saving your time. And it's not just about replying fast to questions, it's about proactively engaging people: this is what most customers love about Deskero.

Ease of use and flexibility make Deskero a smart solution for companies in any industry, organizing workflows in a seamless way and letting operators concentrate on what really matters: making customers happy.

Deskero Category Leaders

Reviews
Integrations
Mobile
Media
Security

#14 in Customer Service

View full ranking
52
15
5
13
2
17

GetApp’s ranking highlights the top 25 apps in different categories on GetApp. If an app is listed in more than one category, it has the potential to be ranked in each of these categories. The ranking is independent of any commercial campaign an app vendor has with GetApp. The ranking is based on 5 data points, each scored out of 20: reviews, integrations, mobile apps, media presence, and security.

Deskero Screenshots (4)

Deskero screenshot: Deskero - Social customer care and help desk softwareDeskero screenshot: Deskero - Social customer care and help desk softwareDeskero screenshot: Deskero - Social customer care and help desk softwareDeskero screenshot: Deskero - Social customer care and help desk software

Security and privacy

Encryption

Yes
Encryption of sensitive data at rest
Yes
HTTPS for all pages

Access control

No
Multi-factor authentication options

Data policy

Yes
Data backup in multiple locations/GEO regions
This will ask you to sign in with LinkedIn

Specifications

Intended Users
Freelancers, Large Enterprises, Mid Size Business, Non Profits, Public Administrations, Small Business
Devices Supported
Android, iPhone-iPad, iPhone, iPad, Windows, Web-based, Windows Phone, Mobile Web App
Supported Countries
Asia, Australia, Brazil, Canada, China, Europe, Germany, India, Japan, Latin America, Mexico, Middle-East and Africa, United Kingdom, United States
Supported Languages
Arabic, Chinese (Simplified), English, French, German, Italian, Portuguese, Russian, Spanish
Support Options
FAQs, Knowledge Base, Online Support

Deskero Pricing

Starting from: $4.00/month
Pricing model: Freemium, Subscription
Free Trial: Available (No Credit Card required)

Start Plan: 1st user free, 4,00 USD per additional user/month (basic features)
Grow Plan: 9,00 USD per agent/month (standard features)
Business Plan: 25,00 USD per agent/month (advanced features)
Premium Plan: 90,00 USD per agent/month (complete suite with the most advanced features and software customizations)

Also offers a completely free plan that’s perfect for non-professionals

Competitors Pricing

Cayzu Help Desk

Pricing model: Freemium, Subscription
Free Trial: Available (No Credit Card required)

NeuQs Free Helpdesk

Pricing model: Freemium

Zendesk

Starting from: $1.00/month
Pricing model: Open-source, Subscription
Free Trial: Available (No Credit Card required)

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  • · Reports and Dashboards
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  • · Knowledge Base
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TeamSupport.com
  • · Product & Inventory Tracking
  • · Best In Class Reporting, Exporting, Filtering, Sorting
  • · Easy to Implement, Flexible and Intuitive
  • · Integrated Screen Recordings
Visit WebsiteCompare with Deskero
TeamSupport.comCustomer Management
Vision Helpdesk
  • · Manage Multiple Companies Support
  • · Ticket Billing & Time Tracking
  • · Online Issue Tracking and Ticket Management
  • · E-Mail Parsing
Visit WebsiteCompare with Deskero
Vision HelpdeskCustomer Service & Support

Key Features of Deskero

  • Simplified workflow
  • Multi-channel: email, chat, Twitter, Facebook, web, SMS
  • One click reply
  • Turn chat to ticket
  • Email importing made simple
  • Ticket assignation rules
  • Reply Macros
  • Feedback widget
  • Top Clients management
  • Knowledge base
  • Exporting knowledge base to social networks
  • Twitter, Facebook & LinkedIn integration
  • Live Chat (real-time)
  • Social monitor
  • Additional custom portals
  • Apps (iPhone & Android & Windows Phone)
  • Service levels configuration
  • Open Rest API
  • Advanced scenario execution
  • Reports & analytics

Benefits

Provide multi-channel support working from a single platform
Interact with your social channels easily and quickly
Provide real-time support to customers with our Live-Chat
Gather feedback directly from your website with a widget
Customize the look and feel and branding of your help-desk
Adapt Deskero to your exact needs using custom fields

Alternatives to Deskero

NeuQs Free Helpdesk
  • · Work to lists to ensure that your workload is prioritised
  • · Register calls directly via email or by the web
  • · Configurable custom fields
  • · Full tracking and tracing
Learn MoreCompare App
NeuQs Free HelpdeskCustomer Service & Support
Cayzu Help Desk
No features available
Learn MoreCompare App
Cayzu Help DeskCustomer Management
Zendesk
  • · Flexible ticket management with automated workflow
  • · Multi-channel support: email, web, phone, chat, social media
  • · Mobile support with native iPhone, iPad, and Android apps
  • · Robust reporting and advanced analytics
Learn MoreCompare App
ZendeskCustomer Service & Support

Videos

Deskero Reviews & Ratings

User ratings

(22)
(5)
(0)
(0)
(0)

Rating summary

Overall rating
Ease of use
Value for money
Customer support

Simple & Good

Verified Reviewer  7th of April

Paolo Vincenti, Consulente IT certificato Microsoft (MCSE)
Ticketing service very good and simple to setup and use. Support 100% fast and decisive. Price OK with a little discount.

Pros: Management of calls of a customer base for a legal software

Rating breakdown
Ease of use
Value for money
Customer support

Fast, professional and modern App!

Verified Reviewer  22nd of March

Antonio Langerano, Tecnico Informatico
If developers will improves stability in Android version this App will be perfect. There are 2 points to improve that i will describe in the next session.

Pros: This App is very fast, simple to use but in the same time it is professional and modern.

Cons: 1) Sometimes when the App not find an internet connection and goes offline, it is impossibile to use it unless you do a forced quit and restart the App. 2) Often chat session not enter and remain the message loggin...

Rating breakdown
Ease of use
Value for money
Customer support

Very good App

Verified Reviewer  18th of March

Michele Mazzi, CEO at Mazzi & C. Sas
I use Deskero to manage assistance needs for my clients (B2B Consultancy company ); it works very well with very good customerizzation possibilities. Some functions are not immediate to find, but clicking around it is possible to master it in some minutes. Very good.

Rating breakdown
Ease of use
Value for money
Customer support

Perfect platform

Verified Reviewer  29th of February

Alessandro Papini, imprenditore
Easy to use both on the end-user side and on the administrator side, with a great value for money. Deskero is social and user-friendly and allows us to communicate in a fresh ways to our customers and give them all solutions they are asking for.

Very useful application

Verified Reviewer  27th of February

Daniele Belvedere, Consulente informatico
Deskero is a very useful application for managing support for your own customers. Simple to use, integrated with all communication channels and socials as well, Deskero makes support procedures transparent.

Great Help Desk!

Verified Reviewer  26th of February

Florestano Pastore, Web Developer Freelance
Deskero is easy to use and timesaving! All-in-one customer support system and great social features, integrates live-chat as well as social monitoring. Good tool even for small business. It allows engaging customers through proactive conversations.

Pros: Easy to use, great social integration, minimal training required

Rating breakdown
Ease of use
Value for money
Customer support

Great System

Verified Reviewer  23rd of February

Pedro Tapia, Abogado en jyc
It's a great system, it's easy and powerful, you can learn to use it quickly, in less than 15 minutes and will you handle perfectly. configuration is also very simple and full of help, I personally have used other systems and I prefer deskero. it's great.

Pros: easy, quickly an poerfull

Cons: expensive and free version too limited

Rating breakdown
Ease of use
Value for money
Customer support

Wonderful!

Verified Reviewer  22nd of February

Andrea Matto, Grafico Pubblicitario presso Image
Deskero is a simple software that helped us in providing a better customer care. The interface is lean and easy to use, yet automation makes the software very powerful. The support they offer is great, incredibly fast resolution for all questions and issues, that is definitely a plus for us.

Rating breakdown
Ease of use
Value for money
Customer support

Helpdesk All in one

Verified Reviewer  22nd of February

Javier Suárez Ruanes, Kymatic - Consultoría IVR, Call Center. Kymacontrol sistemas
It’s a good product for managing customer ticket requests. It’s ease for use and very intuitive. the best feature it’s to the ability to connect with social networks . it's a helpdesk all in one

Pros: All in one social helpdesk solution (Facebook, twitter, ...) , with mobile app

Rating breakdown
Ease of use
Value for money
Customer support

Good Program

Verified Reviewer  22nd of February

Matteo Grobbo, Impiegato presso Gimach S.r.l.
The application is good and it works perfectly. Ticket control is customizable, as well as being very simple and intuitive. Only not quite positive note is the mobile app, which unfortunately in my case sometimes experiences problems.

Cons: The mobile app could be very useful if working.

Rating breakdown
Ease of use
Value for money
Customer support

Response from Deskero (Nabra Ltd)


Hey! We recently released new versions for our apps, that fixed some bugs and improved several features. Cheers!

Articles

28 Mar 2016
When 17-year-old Varun Shoor started work on Kayako from his bedroom in Jalandhar, India in 2001, he probably never imagined that it would be one of the leading customer support and helpdesk platforms on the market. Since then, a whole host of alternat
02 Aug 2013
We live in a 24/7 society where customers are no longer willing to wait days or weeks for responses to their urgent queries. Deskero offers an innovative solution for companies with demanding clients, combining traditional help desk features with modern

FAQs for Deskero

Below are some frequently asked questions for Deskero.

Q. What are the main features of Deskero?

Deskero offers the following features:

  • Simplified workflow
  • Multi-channel: email, chat, Twitter, Facebook, web, SMS
  • One click reply
  • Turn chat to ticket
  • Email importing made simple
  • Ticket assignation rules
  • Reply Macros
  • Feedback widget
  • Top Clients management
  • Knowledge base
  • Exporting knowledge base to social networks
  • Twitter, Facebook & LinkedIn integration
  • Live Chat (real-time)
  • Social monitor
  • Additional custom portals
  • Apps (iPhone & Android & Windows Phone)
  • Service levels configuration
  • Open Rest API
  • Advanced scenario execution
  • Reports & analytics

Q. How much does Deskero cost?

We have the following pricing information for Deskero:

Starting from: $4.00/month
Pricing model: Freemium, Subscription
Free Trial: Available (No Credit Card required)

Q. Who are the typical users of Deskero?

Deskero has the following typical customers:

Freelancers, Large Enterprises, Mid Size Business, Non Profits, Public Administrations, Small Business

Q. What languages does Deskero support?

Deskero supports the following languages:

Arabic, Chinese (Simplified), English, French, German, Italian, Portuguese, Russian, Spanish

Q. What type of pricing plans does Deskero offer?

Deskero has the following pricing plans:

Free Trial, Freemium, Subscription

Q. Does Deskero support mobile devices?

Deskero supports the following devices:

Android, iPhone-iPad, iPhone, iPad, Windows Phone, Mobile Web App

Q. Does Deskero offer an API?

Yes, Deskero has an API available for use.

Q. What other apps does Deskero integrate with?

Deskero integrates with the following applications:

Twitter, Wordpress, Base CRM, Magento , Facebook, Gmail

Q. What level of support does Deskero offer?

Deskero offers the following support options:

FAQs, Knowledge Base, Online Support


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