Deskero Pricing, Features, Reviews & Comparison of Alternatives

Deskero

Customizable help desk & ticketing system

4.66/5 (101 reviews)

Deskero overview

What is Deskero?

Deskero is a help desk software and support ticket system that helps users manage multi-channel support queries, track performance and proactively engage customers on social networks. It is a simple yet powerful tool to make customer care easier and quicker, offering a wide range of advanced features than can be easily customized for unique workflows and business needs.

Deskero helps users manage multi-channel support, organizing queries coming from a variety of sources, including email, chat and social networks. A single functional platform will let users take care of all the queries, helping to save time. And it's not just about replying fast to questions, it's about proactively engaging people.

Ease of use and flexibility make Deskero a smart solution for companies in any industry, organizing workflows in a seamless way and letting operators concentrate on what really matters: making customers happy.
www.deskero.com

Pricing

Starting from
$4/month
Pricing options
Free
Subscription
Free trial
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States, Canada, United Kingdom, Australia, China and 5 other markets, India, Japan, Germany, Brazil, Mexico

Supported languages

English, Arabic, Chinese (Simplified), French, German and 4 other languages, Italian, Portuguese, Russian, Spanish
Deskero screenshot: Compact ticket list view allows you to see a minimal glance of your ticketsDeskero - Help Desk Made Easy!Deskero screenshot: Analytics overview that shows relevant insight data for your platformDeskero screenshot: Extended ticket list view gives you a more detailed view of your list of ticketsDeskero screenshot: View all tickets and open individual cases to view their historyDeskero screenshot: Public portal is what your final client will see when accessing your platformDeskero screenshot: Get all information about your clients and their ticket history at a glance Deskero screenshot: Ticket timeline view allows you to see a log of all activities regarding a ticketDeskero screenshot: Dashboard view allows you to see at a glance tickets that need immediate attentionDeskero screenshot: Add notes to your tickets to share internal information with other agents

Deskero reviews

Value for money
Features
Ease of use
Customer support
  4.6
  4.5
  4.8
  4.7
Marc Charbonneau

Easy process to onboard ticketing system for our clients

Used daily for less than 6 months
Reviewed 2020-02-05
Review Source: GetApp

We had a lot of request for website maintenance by email and managing these request manually lead to errors and not so happy clients. By implementing Deskero, our clients are well organized, requests and time are also documented and the followup is easy for both project manager (on our end), developer (on our end) and our client team.

Pros
Clean and easy to understand / use interface. Support and implementation went smooth and well documented.

Cons
We are french based company (Quebec) and the french language pack needs a bit of update.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Stephenie Staton

Great App for the Price

Used daily for free trial
Reviewed 2019-07-18
Review Source: GetApp

We are still in the process of rolling this out company-wide, but the best thing about implementing a tracking system like this is having the ability to streamline, track, respond and organize all of the inbound requests from our employees. It also forces them to use the forms and provide the required information before sending a request and eliminates the back and forth that often occurs in trying to get everything we need to begin providing them with the support/requests they have.

Pros
I like a lot about this program, the ability to track tickets and respond from them as well as the ability to customize the portal. I've worked with several ticketing systems in the past and this app offers the same support to the people handling the tickets (agents) as any other ticketing system out there but for a fraction of the price (and far less backend coding!)

Cons
The software itself is very easy to use. The one challenge I have is not having a quick reference for FAQ or 1st line troubleshooting during installation. With that being said, I never had to wait more than an hour for someone to email me back. I know there is a lot more there that can make it more powerful but it's difficult to figure out what everything does without toggling between their webpage and your portal (vs. having the ability to hover over and see information or having a support portal embedded in the company portal for agents to use.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 7/10

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Stefano Di Persio

Easy to implement and to use. It saves a lot of time to the company's support team.

Used daily for less than 6 months
Reviewed 2020-07-08
Review Source: GetApp

Pros
The functionalities are well explained and easy to use across the team with reduced learning time. We have activated the social channels together with email channel and web ticketing and everything is connected with low effort from our side to manage all the requests. We have also the possibility to build our own knowledge base to reduce the effort for each operator to find the information needed to provide assistance to our clients.

Cons
Nothing specific to report. Of course, the possibilty to reduce the price could be a nice to have.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Anonymous

Good but not cheap

Used daily for free trial
Reviewed 2018-02-05
Review Source: GetApp

Pros
Easy to use and web based. Trial easy to activate. you can use it with PC, tablet smartphone without problems

Cons
The application is'nt cheap if you need more then 1 agent... if you need multilanguage you have to buy the intermediate versione...

Response from Deskero (Nabra Ltd)


Hello! Thanks for your review. You can have full multilanguage support on Grow plan which is only 9 USD/month, so it's actually pretty cheap :) Kind regards

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 4/10

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Patrick Buswell

At last, a product that understand the importance of multilanguage customer service

Used daily for less than 6 months
Reviewed 2019-02-20
Review Source: GetApp

Pros
As a Canadian, I have customers who speak English and French. It's important to be able to communicate properly. Even if you live in the United States, you should focus on helping and service your customers in their primary language. Most similar services will have the multi-language option in higher, more expensive price tiers. - Very affordable first tier pricing - Generous free tier - Excellent multi-language features - Fairly simple and robust Knowledge Base - Lots of settings and options - Excellent customer support from the developers and help staff - Mobile App - API Deskero staff was helpful and understanding of our needs. They were also super quick at fixing a few odd french translation in their portal.

Cons
-Email integration is difficult if you don't have a dedicated address for incoming help requests from customers. Developers confirmed they are in the process of making this bit a little easier. -Very limited text formatting options when creating Knowledge Base or News article. You could paste HTML code but otherwise, it's mostly bold, italic and underline. -Branding and customizing options could be a little better with custom colours and not just a few pre-defined themes. Overall: After trying and looking around for alternatives, we are currently happy to settle with Deskero as our Help desk and Knowledge Base service. Fair pricing, great options for the first pricing tier and excellent communication with the staff.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Deskero pricing

Starting from
$4/month
Pricing options
Free
Subscription
Free trial
View Pricing Plans

Grow: $12.00 USD per agent/month or $9.00 USD per agent/month paid annually (standard features)
Business: $30.00 USD per agent/month or $25.00 USD per agent/month paid annually (advanced features)
Premium: $120.00 USD per agent/month or $90.00 USD per agent/month paid annually (complete suite with the most advanced features and software customizations)

Deskero features

API
Activity Dashboard
Alerts / Escalation
Automatic Notifications
Chat
Customizable Branding
Email Integration
Instant Messaging
Knowledge Base Management
Monitoring
Multi-Channel Communication
Multi-Language
Real Time Monitoring
Reporting & Statistics
Social Media Integration
Support Ticket Management
Surveys & Feedback
Third Party Integration
Workflow Management

CRM Integration (91 other apps)

Security and privacy

Encryption

Encryption of sensitive data at rest
HTTPS for all pages

Access control

Multi-factor authentication options
This will ask you to sign in with LinkedIn

Videos and tutorials

Additional information for Deskero

Key features of Deskero

  • Additional custom portals
  • Advanced scenario execution
  • Apps (iPhone & Android & Windows Phone)
  • Email importing made simple
  • Exporting knowledge base to social networks
  • Feedback widget
  • Knowledge base
  • Live Chat (real-time)
  • Multi-channel: email, chat, Twitter, Facebook, web, SMS
  • One click reply
  • Open Rest API
  • Reply Macros
  • Reports & analytics
  • Service levels management
  • Simplified workflow
  • Social monitor
  • Ticket assignation rules
  • Top Clients management
  • Turn chat sessions into tickets
  • Twitter, Facebook & LinkedIn integration
View All Features

Benefits

Provide multi-channel support working from a single platform

Interact with your social channels easily and quickly

Provide real-time support to customers with our Live-Chat

Gather feedback directly from your website with a widget

Customize the look and feel and branding of your help-desk

Adapt Deskero to your exact needs using custom fields