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Deskero

The social customer care
5 reviews
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Overview

Deskero is a simple yet powerful tool to make customer care easier and quicker, offering a wide range of advanced features than can be easily customized for your workflow and business needs. All this through an incredibly simple and user-friendly interface, that customers feel comfortable with in no time.

Deskero helps you manage multi-channel support, organizing queries coming from a variety of sources, including email, chat and social networks. A single functional platform will let you take care of all the queries, saving your time. And it's not just about replying fast to questions, it's about proactively engaging people: this is what most customers love about Deskero.

Ease of use and flexibility make Deskero a smart solution for companies in any industry, organizing workflows in a seamless way and letting operators concentrate on what really matters: making customers happy.

Security and privacy

No
Encryption of sensitive data at rest
Yes
HTTPS for all pages
No
Multi-factor authentication options
Yes
Data backup in multiple locations/GEO regions
This will ask you to sign in with LinkedIn

Specifications

Intended Users
Freelancers, Large Enterprises, Mid Size Business, Non Profits, Public Administrations, Small Business
Devices Supported
iPhone-iPad, Web-based, Mobile Web App
Supported Countries
Asia, Australia, Brazil, Canada, China, Europe, Germany, India, Japan, Latin America, Mexico, Middle-East and Africa, United Kingdom, United States
Supported Languages
English, French, German, Italian, Spanish
Support Options
FAQs, Knowledge Base, Online Support
Certifications
Safe Harbor

Pricing

Starting from:$15.00/month
Pricing model:Freemium, Subscription
Free Trial:Available (No Credit Card required)

$15 per agent/month for Social plan, designed for social media managers
$38 per agent/month for Business plan, for professional business use, with live chat
$78 per agent/month for Power plan, for advanced ticket system features, with live chat

Also offers a completely free plan that’s perfect for non-professionals


Competitors Pricing

Vision Helpdesk

Starting from:$7.00/month
Pricing model:One-time Licence, Subscription
Free Trial:Available (No Credit Card required)

KronoDesk

Starting from:$79.99
Pricing model:One-time Licence, Subscription
Free Trial:Available

Cayzu Help Desk

Pricing model:Freemium, Subscription
Free Trial:Available (No Credit Card required)

Zoho Support
  • · Ticket Management
  • · Contracts and SLA
  • · Reports and Dashboards
  • · Alerts and Notifications
Visit WebsiteCompare with Deskero
Zoho SupportCustomer Service & Support
Zendesk
  • · Flexible ticket management with automated workflow
  • · Multi-channel support: email, web, phone, chat, social media
  • · Mobile support with native iPhone, iPad, and Android apps
  • · Robust reporting and advanced analytics
Visit WebsiteCompare with Deskero
ZendeskCustomer Service & Support
TeamSupport.com
  • · Customer Database with Alerts
  • · Product & Inventory Tracking
  • · Best In Class Reporting, Exporting, Filtering, Sorting
  • · Easy to Implement, Flexible and Intuitive
Visit WebsiteCompare with Deskero
TeamSupport.comCustomer Management

Key Features

  • Simplified workflow
  • Multi-channel: email, chat, Twitter, Facebook, web
  • One click reply
  • Turn chat to ticket
  • Email importing made simple
  • Ticket assignation rules
  • Reply Macros
  • Feedback widget
  • Top Clients management
  • Knowledge base
  • Exporting knowledge base to social networks
  • Twitter, Facebook & LinkedIn integration
  • Live Chat (real-time)
  • Social monitor
  • Additional custom portals
  • Apps (iPhone & Android)
  • Service levels configuration
  • Open Rest API
  • Advanced scenario execution
  • Reports & analytics

Benefits

  • Provide multi-channel support working from a single platform

  • Interact with your social channels easily and quickly

  • Provide real-time support to customers with our Live-Chat

  • Gather feedback directly from your website with a widget

  • Customize the look and feel and branding of your help-desk

  • Adapt Deskero to your exact needs using custom fields
  • Cayzu Help Desk
    • · Quick and easy to setup
    • · Brandable self service knowledge base
    • · Email to ticket conversion
    • · Multi-channel support - email, chat, social and more
    Visit WebsiteCompare with Deskero
    Cayzu Help DeskCustomer Management
    Vision Helpdesk
    • · Manage Multiple Companies Support
    • · Ticket Billing & Time Tracking
    • · Online Issue Tracking and Ticket Management
    • · E-Mail Parsing
    Visit WebsiteCompare with Deskero
    Vision HelpdeskCustomer Service & Support
    KronoDesk
    • · Easy to use web-based help desk ticket submission
    • · Automated email notifications when tickets updated
    • · Track ticket change history and comments
    • · Setup user support forums so your customers can self-support
    Visit WebsiteCompare with Deskero
    KronoDeskCustomer Service & Support

    User Reviews

    Great improvements with little effort

    Caleb-W11th of September, 2013 11:47

    Since my company implemented Deskero, I have seen great improvements in customer satisfaction. It is the tool that my customer support team needed to provide impeccable customer service. I highly recommend this software to any business.

    Simplicity and flexibility at a good price

    Hank28th of August, 2013 05:13

    Great help desk system with a penchant for social networks

    great looking help desk with brilliant features

    Roberto17th of July, 2013 09:48

    Great interface, good social integration and a very strong ticket system & knowledge base.

    In love since the beginning

    Bruna12th of July, 2013 04:14

    We have been using Deskero since its very first day and we fall in love with it from the beginning. It’s such a smart and easy software that getting started was as easy as signing in. Deskero gave us all the features that its competitors are offering for way less money.

    Great software, great price!

    Victoria11th of July, 2013 12:03

    Deskero is a very good customer care tool, especially for companies that also need to integrate social networks and are running on a budget. It allows a basic team to take care of a great deal of incoming requests and it’s both simple and flexible. It’s knowledge base is a big time saver, if you take your time to set it up properly. Also, training is really minimal: our team was ready to work with it in no time. It supports also a great deal of customization, both in the interface and in its database and even allows use to set up a personal widget to get feedback from your website.

    Write a review

    FAQs for Deskero

    Below are some frequently asked questions for Deskero.

    Q. What are the main features of Deskero?

    Deskero offers the following features:

    • Simplified workflow
    • Multi-channel: email, chat, Twitter, Facebook, web
    • One click reply
    • Turn chat to ticket
    • Email importing made simple
    • Ticket assignation rules
    • Reply Macros
    • Feedback widget
    • Top Clients management
    • Knowledge base
    • Exporting knowledge base to social networks
    • Twitter, Facebook & LinkedIn integration
    • Live Chat (real-time)
    • Social monitor
    • Additional custom portals
    • Apps (iPhone & Android)
    • Service levels configuration
    • Open Rest API
    • Advanced scenario execution
    • Reports & analytics
    Q. How much does Deskero cost?

    We have the following pricing information for Deskero:

    Starting from: $15.00/month
    Pricing model: Freemium, Subscription
    Free Trial: Available (No Credit Card required)

    $15 per agent/month for Social plan, designed for social media managers
    $38 per agent/month for Business plan, for professional business use, with live chat
    $78 per agent/month for Power plan, for advanced ticket system features, with live chat

    Also offers a completely free plan that’s perfect for non-professionals

    Q. Who are the typical users of Deskero?

    Deskero has the following typical customers:

    Freelancers, Large Enterprises, Mid Size Business, Non Profits, Public Administrations, Small Business

    Q. What languages does Deskero support?

    Deskero supports the following languages:

    English, French, German, Italian, Spanish

    Q. What type of pricing plans does Deskero offer?

    Deskero has the following pricing plans:

    Free Trial, Freemium, Subscription

    Q. Does Deskero support mobile devices?

    Deskero supports the following devices:

    iPhone-iPad, Mobile Web App

    Q. Does Deskero offer an API?

    No, Deskero does not have an API available.

    Q. What other apps does Deskero integrate with?

    Deskero integrates with the following applications:

    Wordpress, Magento

    Q. What level of support does Deskero offer?

    Deskero offers the following support options:

    FAQs, Knowledge Base, Online Support



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