Deskero Pricing, Features, Reviews & Comparison of Alternatives

Deskero Reviews

Deskero

The social customer care

4.75/5 (36 reviews)
1,387     549

Deskero is a simple yet powerful tool to make customer care easier and quicker, offering a wide range of advanced features than can be easily customized for your workflow and business needs. All this through an incredibly simple and user-friendly interface, that customers feel comfortable with in no time.

Deskero helps you manage multi-channel support, organizing queries coming from a variety of sources, including email, chat and social networks. A single functional platform will let you take care of all the queries, saving your time. And it's not just about replying fast to questions, it's about proactively engaging people: this is what most customers love about Deskero.

Ease of use and flexibility make Deskero a smart solution for companies in any industry, organizing workflows in a seamless way and letting operators concentrate on what really matters: making customers happy.
www.deskero.com

Deskero Reviews (36)

Most positive review

 Amazing App for Software Developers!

This is an amazing app for Software Developers! So easy to use / so easy to setup! I highly advise it to anyone! Mobile App needs to be developed more! It must be more user friendly

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Reviewed 15th of September, 2016 by Senior Software Engineer

Most critical review

 Looks good

Still exploring the service at the moment.. so far so good. It is pretty easy to use and easy to setup as well. The email integration is so straightforward and this is one of the key feature that I am looking for.

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Reviewed 15th of August, 2016 by David Ng

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Deskero Category Leaders

Reviews
Integrations
Mobile
Media
Security

#14 in Customer Service

View full ranking
51
14
4
13
3
17

#17 in Help Desk & Ticketing

View full ranking
51
14
4
13
3
17

GetApp’s ranking highlights the top 25 apps in different categories on GetApp. If an app is listed in more than one category, it has the potential to be ranked in each of these categories. The ranking is independent of any commercial campaign an app vendor has with GetApp. The ranking is based on 5 data points, each scored out of 20: reviews, integrations, mobile apps, media presence, and security.

Deskero Screenshots (4)

Deskero screenshot: Deskero - Social customer care and help desk softwareDeskero screenshot: Deskero - Social customer care and help desk softwareDeskero screenshot: Deskero - Social customer care and help desk softwareDeskero screenshot: Deskero - Social customer care and help desk software

Security and privacy

Encryption

Yes
Encryption of sensitive data at rest
Yes
HTTPS for all pages

Access control

No
Multi-factor authentication options

Data policy

Yes
Data backup in multiple locations/GEO regions
This will ask you to sign in with LinkedIn

Specifications

Intended Users
Freelancers, Large Enterprises, Mid Size Business, Non Profits, Public Administrations, Small Business
Devices Supported
Android, iPhone-iPad, iPhone, iPad, Windows, Web-based, Windows Phone, Mobile Web App
Supported Countries
Asia, Australia, Brazil, Canada, China, Europe, Germany, India, Japan, Latin America, Mexico, Middle-East and Africa, United Kingdom, United States
Supported Languages
Arabic, Chinese (Simplified), English, French, German, Italian, Portuguese, Russian, Spanish
Support Options
FAQs, Knowledge Base, Online Support

Deskero Pricing

Starting from: $4.00/month
Pricing model: Freemium, Subscription
Free Trial: Available (No Credit Card required)

Start Plan: 1st user free, 4,00 USD per additional user/month (basic features)
Grow Plan: 9,00 USD per agent/month (standard features)
Business Plan: 25,00 USD per agent/month (advanced features)
Premium Plan: 90,00 USD per agent/month (complete suite with the most advanced features and software customizations)

Also offers a completely free plan that’s perfect for non-professionals

Competitors Pricing

Vivantio Pro

Starting from: $60.00/month
Pricing model: Subscription
Free Trial: Available (No Credit Card required)

SysAid

Pricing model: Subscription
Free Trial: Available (No Credit Card required)

Cayzu Help Desk

Pricing model: Freemium, Subscription
Free Trial: Available (No Credit Card required)

Users who visited Deskero also visited

Key Features of Deskero

  • Simplified workflow
  • Multi-channel: email, chat, Twitter, Facebook, web, SMS
  • One click reply
  • Turn chat to ticket
  • Email importing made simple
  • Ticket assignation rules
  • Reply Macros
  • Feedback widget
  • Top Clients management
  • Knowledge base
  • Exporting knowledge base to social networks
  • Twitter, Facebook & LinkedIn integration
  • Live Chat (real-time)
  • Social monitor
  • Additional custom portals
  • Apps (iPhone & Android & Windows Phone)
  • Service levels configuration
  • Open Rest API
  • Advanced scenario execution
  • Reports & analytics

Benefits

Provide multi-channel support working from a single platform
Interact with your social channels easily and quickly
Provide real-time support to customers with our Live-Chat
Gather feedback directly from your website with a widget
Customize the look and feel and branding of your help-desk
Adapt Deskero to your exact needs using custom fields

Alternatives to Deskero

Videos

Nicola Sanavio

Verified Reviewer

Complete and frendly ticketing system

16/02/2017

We have been using Deskero for more than two years; we use it for our employees tickets in our two locations as well as for our customers. We are very pleased with its work. The first configuration was very intuitive. Using it on a daily basis we have found that it is user-friendly both for those who open tickets and for those who receive, allocate and manage them.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Frequency of use: Daily

Likelihood to recommend

9/10

Recommendations to others considering Deskero

I recommend it to anyone in need of a comprehensive tool to manage ticketing.

Source: GetApp
Helpful?   Yes   No
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Anonymous
HR-adviseur HRwijs (Nonprofit Organization Management company, 11-50 employees)
Verified Reviewer

Userfriendly app to keep track of customer questions

01/02/2017

Our company has been using Deskero for almost 2 years. It's a user-friendly app to keep track of customer questions. You can make customisations to the platform to meet your own needs and customer service from Deskero is always fast to respond and helpful.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: GetApp
Helpful?   Yes   No
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Kyle Cowie

Verified Reviewer

Deskero

07/10/2016

As a company we have recently started using deskero and find the features are perfect for our support desk to log calls. The other benefit is the reporting from it and the fact it allows us to see response times and how long a call was open.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

9/10

Recommendations to others considering Deskero

Great tool

Source: GetApp
Helpful?   Yes   No
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Simone Tonello

Verified Reviewer

Good Ticket Systems

01/10/2016

I started using Deskero last month and I'm very happy about this decision! Clients are satisfied about this ticket system, easy to manage. Using Deskerto I can control all my task in a unique platform

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

8/10
Source: GetApp
Helpful?   Yes   No
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Anonymous
Senior Software Engineer (Internet company, 11-50 employees)
Verified Reviewer

Amazing App for Software Developers!

15/09/2016

This is an amazing app for Software Developers! So easy to use / so easy to setup! I highly advise it to anyone! Mobile App needs to be developed more! It must be more user friendly

Pros

Web Based and great customer support!

Cons

Mobile App is weak / requires move development

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10

Recommendations to others considering Deskero

I highly recommend it! So easy for us and for our customers!

Source: GetApp
1 of 1 people found this review helpful
Helpful?   Yes   No
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Mark Kidd

Verified Reviewer

Used for client support email ticketing help desk

12/09/2016

We use Deskero daily for incoming emails to our support address which in turn is auto handed out to 3 support desk staff. The system is quick and efficient. We do not make use of the more advanced features as the functionality in the entry offer was pretty much what we were after. We used to use our own OTRS system which was not bad but no where near as easy to use and did not look as good as Deskero does. If you have a support desk and need the auto ticketing options on client queries then Deskero handles this perfectly well without any hassles. Tracking a users ticket from beginning to end is easy and shows all responses and is very easy when it comes to allocating certain tickets to specific agents.

Pros

Very easy to use Easy to setup, adding external mail account for incoming mails. Simple efficient layout. This is important when your agents are staring at it all day. Auto allocation of incoming queries is very good. Pricing is great

Cons

None really, we are on the entry package with a few agents and it has been working well for the last few months.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

9/10

Recommendations to others considering Deskero

If you are looking for a helpdesk ticketing system then you must try the 1st agent free option of the basic package. Takes about 5 minutes to setup and you will be able to see how the system works and how easy the system is. After this you will know if Deskero is what you are looking for. We love the simple uncluttered layout that the agents have in front of them. The auto assignment of queries is great. Just how easy it is to change things from the administration side, all in all highly recommended,

Source: GetApp
Helpful?   Yes   No
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David Ng

Verified Reviewer

Looks good

15/08/2016

Still exploring the service at the moment... so far so good. It is pretty easy to use and easy to setup as well. The email integration is so straightforward and this is one of the key feature that I am looking for.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Weekly

Likelihood to recommend

8/10
Source: GetApp
Helpful?   Yes   No
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Julio Oreamuno Cotter

Verified Reviewer

Easy to use

10/08/2016

Deskero is a useful, user friendly application. It's easy to track customer service cases in an efficient manner and its ticket management facilitates customer support.

Pros

Easy to use. Useful reporting.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: GetApp
Helpful?   Yes   No
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Eduardo Raimondi

Verified Reviewer

Great APP

08/07/2016

DeskHero is a great APP Highly recommended. I use Deskero to manage assistance needs for my clients. It’s ease for use and very intuitive. Very Good APP.

Pros

Fast and Easy to use

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: GetApp
Helpful?   Yes   No
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Anonymous
Head of Operations (Outsourcing/Offshoring company, 10001+ employees)
Verified Reviewer

Easy to understand, extremely easy to setup, and great value

23/06/2016

After searching for days for a customer software solution that was affordable but that could also cover all my needs I finnaly bumped into Deskero. Deskero doesn't bundle up tons of features you don't need and then have you pay a high price, instead they have different levels of features for the same solution where you can start with a basic solution, and once your business grows you can upgrade to have more features. Highly recommended if you are looking to pay for what you need, and if you are looking for a powerful and user friendly solution.

Pros

User firendly, price, easy to setup

Cons

Hard to find support, but hardly ever needed.

Rating breakdown

Value for money
Ease of use
Customer support

Time used: Less than 6 months

Source: GetApp
Helpful?   Yes   No
Read more

Who is Deskero For?