Deskero vs Salesforce Service Cloud

Zoho CRM

HubSpot CRM

Zendesk Suite

Freshdesk

Tidio

ServiceNow

Compare Deskero and Salesforce Service Cloud based on features, pricing, verified reviews, integrations & more on GetApp. Find out which software is best for your business in 2026.

LiveAgent

CyberSentriq unites TitanHQ and Redstor to deliver AI‑driven cybersecurity and data protection for 3,000+ MSPs and 150k SMBs worldwide

Zendesk offers an AI-powered service platform that unifies conversations from multiple channels. It features AI agents for resolving inquiries, ticketing for support requests, and analytics for tracking service quality. Its Resolution Learning Loop technology enhances automation by integrating AI, human agents, and knowledge resources on one platform.

Bitrix24

Bitrix24 is an all-in-one business management platform that integrates CRM, project management, and collaboration tools in a single workspace. The system offers task management with Kanban boards and Gantt charts, communication features including video calls and chat, plus website building capabilities with ecommerce functionality. Bitrix24 includes HR management tools for employee tracking and workflow automation, all accessible via mobile applications.

Deskero adds a social element to multichannel help desks, helping to manage requests from all social media platforms as well as email, chat, website, & more.

Access Controls/Permissions

Activity Dashboard

Activity Tracking

Alerts/Escalation

Alerts/Notifications

Automated Routing

Autoresponders

Call Center Management

Collaboration Tools

Configurable Workflow

Contact Database

Customer Database

Customizable Branding

Customizable Fields

Customizable Forms

Customizable Reports

Customizable Templates

Data Import/Export

Email Management

Email Templates

Feedback Management

Help Desk Management

Inbox Management

Interaction Tracking

Knowledge Base Management

Live Chat

Macros/Templated Responses

Mobile Access

Mobile App

Multi-Channel Communication

Multi-Language

Performance Metrics

Prioritization

Queue Management

Real-Time Chat

Real-Time Monitoring

Real-Time Notifications

Real-Time Reporting

Reminders

Reporting/Analytics

Reporting & Statistics

Self Service Portal

Service Level Agreement (SLA) Management

Single Sign On

Social Media Integration

Support Ticket Management

Support Ticket Tracking

Surveys & Feedback

Third-Party Integrations

Ticket Management

User Management

Website Integration

Widgets

Workflow Management

Proprietary

Deskero

Windows

Web-based

iPad

iPhone

Android

Linux

Grow

Business

Premium

Myself

Lacks of remote conection for help a client

Director of IT

It is user-friendly, customizable, and has all the essential features needed to manage tickets effectively.

The system was very flexible, allowing us to tailor it to our workflow and processes.

This greatly increased our team's productivity and reduced the time it took to resolve issues.

IT Manager

No pressure to buy, genuine free trial that allows you to really see what the software is like, very cheap pricing and a system that allows you to do as little or as much as you want.

The interface was easy to use and navigate, making it a breeze to create, track, and manage tickets.

Business Development

I wish the CRM part is more complete with the possibility to create customers types and connect each others, more customized field types and the possibility to create group of customized fields to let operators read information very easy.

I wish more customizations for self-service portal, like pages creation (outside the knowledge base), top page banners or alerts, customized fields integration into pages.

They have made it very easy to get the absolute basics set up to get you going and then you have the option to customise the set up as much as you want.

We have also the possibility to build our own knowledge base to reduce the effort for each operator to find the information needed to provide assistance to our clients.

The price a bit high if you want to have manu users.

The API documentation is very minimal and sometimes you have to ask for help to use some advanced requests, but the technical team is fast and give you complete answers.

It's not possible to create if-then rules with CRM custom fields.

It offers online support and online trainings and a good documentation.

Customer Service Manager

I wish there was a better way to highlight need for followup besides the "notes." But we are getting used to that.

It is really easy to set up and start in a few hours

We can manage many customers with few operators.

Customer service is excellent for the things that seem to be a little hidden - usually right in front of my face.

There is a useful self-service portal for customers.

The functionalities are well explained and easy to use across the team with reduced learning time.

Of course, the possibilty to reduce the price could be a nice to have.

software engineer

Maybe in the future to add more templates icons

Pricing

Customer Support

Developer Documentation

Team Management

Customer Portal

Integrations

Setup

Notifications

Client Support

Self-Employed

2-10

1000+

201-500

Most users consider Deskero to offer good value for money, highlighting affordable pricing plans, especially for the first tier, and the flexibility to pay only for needed features. Most reviewers indicate that the genuine free trial and free version allow them to effectively test the software before committing. They say the pricing structure is fair and user-friendly, with no pressure to buy. Some users report that the free plan is limited for startups or that premium tiers feel expensive, but they generally feel the investment is justified by the features provided.

Salesforce Sales Cloud

Salesforce Sales Cloud is a cloud-based Customer Relationship Management (CRM) application from Salesforce. The platform combines human sales professionals with AI-powered automation, data, and intelligence. This integrated solution is designed to help businesses of all sizes and industries.

LiveChat

LiveChat is a customer service software that enables businesses to communicate with website visitors in real time through chat functionality. The platform includes AI-based chatbots for automating routine inquiries, customizable chat widgets, and proactive chat invitations to engage visitors. It offers integration capabilities with various third-party applications including CRM systems, e-commerce platforms, and marketing tools.

Improve first-visit resolution with a complete field service solution for dispatchers, mobile workers, and managers. Deliver AI-powered scheduling and resource optimization, access to job schedules, van inventory, knowledge articles, and more — with or without internet.

Accounting Integration

AI Copilot

Appointment Management

Approval Process Control

Asset Lifecycle Management

Asset Tracking

Assignment Management

Audit Management

Audit Trail

Automated Scheduling

Automatic Call Distribution

Availability Management

Billing & Invoicing

Blended Call Center

Budgeting/Forecasting

Calendar Management

Callback Scheduling

Caller ID

Call List Management

Call Logging

Call Monitoring

Call Recording

Call Reporting

Call Routing

Call Scripting

Call Tracking

Call Transfer

Campaign Management

Canned Responses

Capacity Management

Case Management

Catalog Management

Change Management

Chatbot

Chat/Messaging

Client Portal

Code Enforcement

Commenting/Notes

Communication Management

Compliance Management

Computer Telephony Integration

Configuration Management

Contact Management

Content Library

Content Management

Contract/License Management

Corrective and Preventive Actions (CAPA)

Customer Complaint Tracking

Customer Experience Management

Customer History

Customer Management

Dashboard

Data Visualization

Delivery Tracking

Discussions/Forums

Dispatch Management

Document Management

Document Storage

Drag & Drop

Driver Management

Electronic Signature

Email Alerts

Email Tracking

Employee Database

Employee Management

Employee Scheduling

Equipment Maintenance

Event Logs

Event Triggered Actions

File Management

File Sharing

File Storage

Fixed Asset Management

For Call Centers

For Insurance Industry

Salesforce Service Cloud