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DeskXpand Logo

Revolutionize your support with helpdesk management software

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DeskXpand - 2026 Pricing, Features, Reviews & Alternatives

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Last updated: February 2023

DeskXpand overview

What is DeskXpand?

DeskXpand is all you need to communicate effectively with your customers. A fully developed ticket management system with the right capabilities to give customer experience in a seamless and cost-effective way. If we had to define DeskXpand in the simplest manner, this technology is powerful and flexible to solve your problem.

We are a customer support solution provider focused on catering to small to large business needs. Our goal is simple: to mitigate the technological gap from the customer support department and enrich it with appealing features to make it easier for businesses to serve their customers. This is our ultimate motivation and the reason we exist.

We are ISO27001 certified customer support solution experts with 14+ years of industry experience. We work towards elevating customer support for brands to help them improve their customer relationship and retention rates. DeskXpand is a collaborative customer support solution with features like ticket automation, omnichannel communication, self-service, and analytics. Our customization features let brands design a customer support interface identical to their website. This helps them build a cohesive brand identity.

We provide ready to integrate solutions for Dynamics CRM, Salesforce, and solutions for independent integrations. As the famous saying goes that the devil is in the details, DeskXpand is precise and detail-oriented. DeskXpand serves all customer support needs for small to large businesses. It is precisely built to accelerate your customer relationship practices with minimal resources and utmost expediency. It is adaptable, convenient, and helps you provide round-the-clock support.

Key benefits of using DeskXpand

Centralized ticketing
No more lost or duplicated help requests
Accountability
Reporting capabilities
Remote work benefits
24/7 support

Starting price

14per user /
per month

Alternatives

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DeskXpand’s user interface

Ease of use rating:

DeskXpand reviews

Overall rating

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Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend0.00/10
Rating distribution

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DeskXpand's features

Access controls/permissions
Activity dashboard
Alerts/Escalation
API
Automated routing
Customer database
Customizable branding
Customizable fields
Data import/export
Email templates
Knowledge base management
Multi-Channel communication
Performance metrics
Prioritization
Real-Time chat
Real-Time notifications
Reporting/Analytics
Self service portal
Service level agreement (sla) management
Social media integration
Surveys & feedback
Third-Party integrations
Workflow management

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DeskXpand pricing

Value for money rating:

Starting from

14

/user

Per month

Pricing details
Subscription
Free trial
Free plan
Pricing range

User opinions about DeskXpand price and value

Value for money rating:

DeskXpand integrations (3)

DeskXpand support options

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

Email/Help Desk
FAQs/Forum
Knowledge Base
24/7 (Live rep)
Chat

Training options

Live Online
Documentation
Videos

DeskXpand FAQs

Q. Who are the typical users of DeskXpand?

DeskXpand has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Non Profit, Small Business

These products have better value for money


Q. What languages does DeskXpand support?

DeskXpand supports the following languages:
English


Q. Does DeskXpand offer an API?

Yes, DeskXpand has an API available for use.


Q. What level of support does DeskXpand offer?

DeskXpand offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, 24/7 (Live rep), Chat

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