Drift vs EngageBay CRM

Mailchimp

Zoho CRM

HubSpot Marketing Hub

Intercom

Freshchat

Zoho SalesIQ

Compare Drift and EngageBay CRM based on features, pricing, verified reviews, integrations & more on GetApp. Find out which software is best for your business in 2026.

Intercom is the only complete AI-first customer service platform, enhancing the customer experience, improving operational efficiency, and scaling with your business every step of the way. 

Zoho SalesIQ is an all-in-one customer engagement, live chat, and analytics platform to unify your marketing, sales, and customer support efforts. Increase your team's productivity seamlessly using powerful automation and chatbots to collect data and respond to queries.

Freshchat is a modern messaging software built for  customer support teams to talk and customers on the website, mobile app, or social

Drift is a cloud-based live chat solution for sales and marketing teams which also includes an AI-powered chat bot, in-app messaging & email management tools

A/B Testing

Access Controls/Permissions

Activity Dashboard

Activity Tracking

AI Copilot

AI/Machine Learning

Alerts/Escalation

Alerts/Notifications

Appointment Management

Appointment Scheduling

Audience Targeting

Augmented Analytics

Automated Responses

Automated Routing

Automated Scheduling

Autoresponders

Availability Management

Calendar Management

Calendar Sync

Campaign Management

Campaign Personalization

Canned Responses

Chat Transcript

Chat/Messaging

Chatbot

Code-free Development

Collaboration Tools

Confirmations/Reminders

Contact Database

Contact Management

Content Management

Contextual Guidance

Contextual Targeting

Conversion Tracking

Customer Database

Customer Engagement

Customer Experience Management

Customer Segmentation

Customer Service Analytics

Customer Support

Customizable Branding

Customizable CTAs

Customizable Fields

Customizable Forms

Customizable Reports

Customizable Templates

Dashboard

Data Extraction

Data Import/Export

Data Synchronization

Data Visualization

Drip Campaigns

Dynamic Content

Email Automation

Email Campaign Management

Email Management

Email Marketing

Email Templates

Email Tracking

Engagement Tracking

Event Triggered Actions

Feedback Management

File Sharing

For Developers

For Sales Teams/Organizations

For Sales/Marketing

Forms Management

Geotargeting

Group Messaging

Human Handover

Intent Recognition

Interaction Tracking

Knowledge Base Management

Landing Pages/Web Forms

Language Detection

Lead Capture

Lead Distribution

Lead Generation

Lead Management

Lead Notifications

Lead Nurturing

Lead Qualification

Lead Segmentation

Lead Verification/Validation

List Management

Live Chat

Location-Based Marketing

Marketing Automation

Meeting Management

Mobile Access

Mobile Alerts

Mobile Optimization

Monitoring

Multi-Channel Communication

Multi-Channel Data Collection

Multi-Channel Marketing

Multi-Language

Natural Language Processing

Drift

Android

Web-based

iPhone

Associate Pastor

For users, there were just so many options on the admin side of things, and using it, I immediately felt lost and confused.

Sr Manager, Digital Demand

The option to also use converstional pages is awesome and integrating those into ABM programs has been exciting.

Director

They've built an awesome product, which does everything you need it to - but the fact that it is fun to use DRIFT makes it an even more compelling product.

VP sales

Just an awful approach to customer service and the worse experience with a vendor after 15 years in IT.

Co-Founder

We really had good opinion on drift and we're happy to serve our customers realtime with the help of drift chat widget and qualify the leads instantly.

Business Development Representative

Drift is so simple to use and great for those individuals who are responsible for following up on leads like myself. It is so easy to track and reach out to those who are on your site.

Performance Marketing Manager

Not only is it extremely easy-to-use and intuitive, but they come out with awesome tools, like the pdf feature for ebooks.

Director of Marketing 

The people are incredible. They are helpful, involved, and genuinely enthusiastic.

Marketing

We've been using it for a few months and it was so easy to launch - lots of great help from the support team as well.

Product Manager

Easy to deploy, affordable pricing, good customer support & easy chat playbook creation.

I inherited drift from my predecessor, and immediately found it to be a very powerful and useful platform.

Technical Product Manager

It looks nice when integrated into the site and has some cool features to automate the sales process.

Managing Engineer

This software was easy to setup and flawlessly integrated with our web-pages both on our site as well through another service providers.

Marketing Operations Coordinator

Happy we on-boarded this product. We have definitely seen the value and a return on our investment.

Drift was buggy, did not work as described with segment.io and had numerous usability problems for end-users (customers).

Senior Key Account Executive

Started using drift for our startup after moving away from HubSpot. It has been a great learning curve for us.

Business Development Manager

By getting all the unique features and functionalities I can not think of anything offensive in it that could worsen my experience on it. I failed to find anything to complain about it.

Content & SEO Specialist

Drift also includes support chat built right into the product, meaning every time I get stuck, I'm able to reach out and get a hand from one of their product experts right away.

Drift screenshot: Bionic Chatbots

Drift screenshot: Conversational Landing Pages

Drift screenshot: Fastlane

Drift screenshot: Prospector

Drift screenshot: Site Concierge

Drift screenshot: Conversation Insights

Freelancers

Large Enterprises

Mid Size Business

Small Business

HubSpot Marketing Hub is a scalable, all-in-one platform for inbound marketing, combining content marketing, marketing automation, social media, analytics, and more, for marketing teams of all sizes to grow traffic, convert leads and track customers, all in one place

Zoho CRM is a cloud-based customer relationship management (CRM) solution that helps businesses of all sizes close deals smarter, better and faster. The solution lets businesses reach customers through every channel, including telephone, email, social media, and live chat.

Mailchimp is a marketing automation platform that allows users to create, send & analyze email & ad campaigns, with email templates, landing pages, and a mobile app

AI-powered all-in-one CRM for marketing, sales, and support — built to help small businesses grow faster.

Drift vs EngageBay CRM Comparison (2026)

Drift

EngageBay CRM

Overview

Video & Screenshots

Pricing

User reviews

Key features

Integrations

Alternatives