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eGain Superchat
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Why chat when you can super chat?
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eGain Superchat - 2026 Pricing, Features, Reviews & Alternatives
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eGain Superchat overview
What is eGain Superchat?
eGain Chat is a comprehensive live chat software that is fronted by a bot for automation and includes proactively offered chat, text chat, video chat, audio chat, and click-to-call interaction as well as the ability to chat via messaging channels like Apple Business Chat, Facebook Messenger, Google’s Business Messages, SMS, WhatsApp, in-app messaging, or any existing or upcoming popular messaging channel.
eGain's live chat software enables businesses to offer real-time chat assistance to website visitors. Agents can exchange text messages, files, web pages, and knowledge base articles with visitors to answer their queries, proactively as well as reactively.
It works as the perfect escalation channel from virtual assistance or web self-service. The seamless transfer to live chat of a customer session includes all the context from the customer's self-service session ensuring continuity in journey and experience.
eGain Chat supports multiple languages and one- or two-way audio and video chat apart from text chatting, SMS, and IMs. It can be used on all popular browsers from the customer’s desktop and mobile devices.
The software includes reporting on usage and agent productivity empowering supervisors to locate gaps in customer experience. Businesses can elicit customer feedback through end-of-chat surveys. At the end of the chat, visitors can be offered a survey and the offer to save or email a chat transcript, while agents can also email it to customers.
The software ensures a secure chat experience as it enables masking of sensitive customer data, blocking of spammers or abusers, and supervision of ongoing chats.
Agent productivity tools like pull chat capability, chat conferencing between agents, supervisors, and customers in the middle of a session, special messages and audio alerts in the case of off-hour requests, new messages, and more, ensure that agents do more and delight more.
Key benefits of using eGain Superchat
The same tax agency could eliminate 41,000 calls altogether, and halve call waiting times.
A global clothing and outerwear retailer received an average 5-star customer rating from 600,000 visitors for its reactive chat offer on the website.
The same retailer offered proactive chat as a secure “helping hand” to as many as 2000 customers a day, building trust.
Starting price
Alternatives
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eGain Superchat’s user interface
eGain Superchat reviews
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eGain Superchat's key features
Most critical features, based on insights from eGain Superchat users:
All eGain Superchat features
Features rating:
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eGain Superchat pricing
Value for money rating:
Starting from
No pricing info
User opinions about eGain Superchat price and value
Value for money rating:
eGain Superchat support options
Typical customers
Platforms supported
Support options
Training options
eGain Superchat FAQs
eGain Superchat has the following pricing plans:
Pricing model: Subscription
Free Trial: Available | (No Credit Card required)
These products have better value for money
Q. Who are the typical users of eGain Superchat?
eGain Superchat has the following typical customers:
Large Enterprises, Mid Size Business, Small Business
Q. What languages does eGain Superchat support?
eGain Superchat supports the following languages:
English, Danish, Dutch, French, German, Italian, Portuguese, Portuguese, Spanish, Swedish
Q. Does eGain Superchat support mobile devices?
eGain Superchat supports the following devices:
Android, iPad, iPhone
Q. Does eGain Superchat offer an API?
No, eGain Superchat does not have an API available.
Q. What level of support does eGain Superchat offer?
eGain Superchat offers the following support options:
Chat, 24/7 (Live rep), Phone Support, Knowledge Base, FAQs/Forum, Email/Help Desk