Lucky Orange Pricing, Features, Reviews and Alternatives

The software is easy to setup and provides instant value. The heat maps and chat are incredible and the ability to watch users on your site helps you quickly determine what's wrong with your content/call to action.

The new interface needs email reporting, no other complaints.

It sounds like you've been able to dive right into the insights and find ways to improve your website. Love to hear how getting that first-hand look at what customers do and experience can make such a difference for your store. Thank you for the review and don't hesitate to reach out should I or my team be able to assist you in any way. Cheers - Justin from Lucky Orange

The interface to get heatmaps, scroll data, click data, form completions etc. is the best on the market from the products that I have tried which include Crazy Egg and Hotjar. With Lucky Orange you don't have to pre-setup the URL's you want to track. You can simply look at any URL on your domain and look at the data for a rolling period of time. You do have to set up some elements but overall not having to worry about setting up specific URL's is a awesome feature of the product.

Although the feature of not having to select the URL's you want to track like competitors there are some negatives to this feature. Lucky Orange price plans have rolling days and total domain page view limits. This makes it difficult to go back and look at specific windows based on your price plan because data is rolling. If you run out of page views you need to increase your plan moving forward or not have all data present to make a decision from. Other products make it easier to look at historical data for a period but you have to be diligent on what you want to track. There are pros and cons to both scenarios.

Thank you for your kind review, Andrew! We love to hear that Lucky Orange has given you that front row seat to user experience to make changes that impact your bottom line. Let me know if there's anything I can do to assist you. Cheers - Justin from Lucky Orange

I really like the heatmapping feature, the ability to set up tags to inform when users take specific actions, and reporting.

We were unable to get the integration code to work, so we cannot view the lucky orange information in our CRM like we thought.

Thanks for taking the time to leave your feedback, Jill. Our support team will like to investigate more about your CRM connection issues. At your earliest convenience, send an email to support@luckyorange.com to get the conversation started. I look forward to hearing from you soon. Best Regards - Bradley from Lucky Orange

This data is surely helpful -- it's just difficult for someone to ramp up to really understanding it enough to unpack the data and employ it. Right now, all I see is what page people visit most. Well, okay, but Shopify tells me that, too. Really would help if there was an onboarding video of about 2-3 minutes that explains how to best use Lucky Orange and deploy the data for improved customer experiences.

See above: Opaque. Hard to understand how it's actually helpful in a GRANULAR way. Not just the 30,000 foot viewpoint.

Hi Sibella - We're sorry to hear you had a tough time figuring out how to use Lucky Orange, but we can help with that! We offer a free 15-minute onboarding call to all of our customers to help you get the most value out of Lucky Orange. And since you're on Shopify, our support team can show you some unique ways you can see your Shopify data within Lucky Orange. You can book your onboarding call through this link https://calendly.com/lucky_orange_onboarding/15-minutes-new. We also have an overview video of Lucky Orange that you might find helpful, too: https://help-preview.luckyorange.com/article/260-lucky-orange-overview-video - Bradley with Lucky Orange

A Hubspot consultant recommended that I use Luck Orange. I started by using it to track prospects' activity when they visit the website out of pure curiosity. It's turned into a tool that I use for analytics and general site engagement. I think Lucky Orange is incredibly easy to use but can still get some detailed, usable insights.

Nothing so far. I started using the software about 3 months ago.

Thank you so much for the five-star review! So glad you're enjoying our HubSpot integration. The more you learn about your visitors and what they experience, the more you can make data-driven updates that result in measurable success. Please let us know if there's anything we can help you with. Happy tracking! Cheers - Bradley from Lucky Orange