Lucky Orange Pricing, Features, Reviews & Comparison of Alternatives

Lucky Orange

All-in-one conversion optimization suite for website owners

4.71/5 (58 reviews)

Lucky Orange overview

What is Lucky Orange?

Lucky Orange is an all-in-one conversion optimization suite for businesses of all types and sizes that helps website owners understand the reasons why some visitors aren’t converting. Users can see everything a customer does on the website through dynamic heatmaps and visitor recordings, and identify drop-offs in the conversion process using conversion funnels, form analytics, and polls.

Real-time dashboard analytics enable website owners to see exactly how many people are visiting their site at any moment, and how they arrived there. Users can compare historical statistics and view which keywords, locations, languages, referrers, tweets, and more are driving traffic as well as specific behaviors on the site, and filter through them using behavior tags. Automatic visitor recordings enable users to watch every click, scroll, or move a customer makes to find out exactly how people are using the website. Dynamic heatmaps can be watched in real time as visitors switch pages, click and scroll, toggle menus, open popups, and more. Form analytics help identify problem areas on forms by generating reports on abandonment, time to start, field time, average order and repeated fields.

Lucky Orange's conversion funnels allow users to see at which point customers abandon a process such as ‘creating an account’ or ‘checking out’ in order to identify the pain points. Fully responsive chat methods enable users to communicate with their customers directly through the website. Chat features include canned responses, operator transfers, co-browsing, typing preview, and a custom data API that allows users to view information on who the visitor they are speaking with. All chat widgets can be customized to match the website’s look and feel.
www.luckyorange.com

Pricing

Starting from
$10/month
Pricing options
Subscription
Free trial
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States

Supported languages

English
Lucky Orange screenshot: Visitor recordings show users movies of visitors using their websiteLucky Orange ExplainerLucky Orange screenshot: Dynamic heatmaps show users how people read and interact with their siteLucky Orange screenshot: Form analytics help users discover which fields on their forms are causing the most friction and abandonmentLucky Orange screenshot: Dashboard analytics allow users to see exactly how many people are on their site at any moment, and how they found itLucky Orange screenshot: See a list of all visitors that are currently on the website, play back everything they did, and then catch up to what they are doing in real-timeLucky Orange screenshot: Compare and segment different device types, browsers, and date rangesLucky Orange screenshot: Watch how users interact with each individual part of the website with element analyticsLucky Orange screenshot: Seamlessly chat with multiple customers at the same time, transfer chats to other operators, and moreLucky Orange screenshot: Identify the largest drop-off points in the conversion processLucky Orange screenshot: Click on any step of the funnel to automatically filter all recordings to the ones where people never proceeded to the next stepLucky Orange screenshot: Field time reports help identify which fields of the user's forms take the longest to fill outLucky Orange screenshot: Polls can be used to gain user insights or even as a form for lead generationLucky Orange screenshot: Have full control over when and where polls are shown using triggers

Lucky Orange reviews

Value for money
Features
Ease of use
Customer support
  4.7
  4.7
  4.7
  4.7
Raad Kawar

BEST app to understand why your customers aren't converting

Used weekly for 6-12 months
Reviewed 2020-04-13
Review Source: Capterra

Pros
I thought I had a store with fantastic user experience based on my previous shopify stores, but turns out what I learned so far doesn't apply to all stores... For example, the upsell on my cart's page doesn't show on certain devices unless the user scrolls down (and I wanted it to be visible immediately), another example has to do with older age groups (main audience for one of my stores) as they didn't realize there are more images for the product that they can see by simply swiping left or right, this made them keep on changing the variants to view the product in its other colors (it was a problem with a specific theme, so I added a swipe icon on the first image)... At first I thought their monthly price is not within my budget as I didn't need the app often, so I paid $50 for a limited lifetime deal with some other app, only to realize later on that I use it way more often than I originally thought, AND no one masters the app like Lucky Orange starting with its features, functionality, ease of use, speed, and ending with its super amazing support team. Thank you for such a great app :)

Cons
The only thing is probably have my own device(s) excluded from the recordings, not sure if that's available or not - didn't look up their help section.

Response from Lucky Orange


These are words we love to hear! Getting that front row seat to customers' online behaviors can provide invaluable insights to improving your website. Thank you for your kind review, Raad! As you continue to use Lucky Orange, I'm here to help if you have any more questions or need assistance in any way.

Cheers - Justin from Lucky Orange

P.S. You can block your own IP address from being tracked. Here's the help guide (https://help.luckyorange.com/article/30-can-i-block-my-own-ip-address-from-being-tracked-on-my-site). If you email into support@luckyorange.com, we can also take you through the steps.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Andrew Montgomery

Awesome for heatmaps, scroll and click data

Used daily for 2+ years
Reviewed 2020-03-16
Review Source: Capterra

We use Lucky Orange regularly to look at a users experience on our website and to make changes to enhance the user experience and increase conversion rates. As a marketer not using a tool like Lucky Orange is providing a disservice to your marketing.

Pros
The interface to get heatmaps, scroll data, click data, form completions etc. is the best on the market from the products that I have tried which include Crazy Egg and Hotjar. With Lucky Orange you don't have to pre-setup the URL's you want to track. You can simply look at any URL on your domain and look at the data for a rolling period of time. You do have to set up some elements but overall not having to worry about setting up specific URL's is a awesome feature of the product.

Cons
Although the feature of not having to select the URL's you want to track like competitors there are some negatives to this feature. Lucky Orange price plans have rolling days and total domain page view limits. This makes it difficult to go back and look at specific windows based on your price plan because data is rolling. If you run out of page views you need to increase your plan moving forward or not have all data present to make a decision from. Other products make it easier to look at historical data for a period but you have to be diligent on what you want to track. There are pros and cons to both scenarios.

Response from Lucky Orange


Thank you for your kind review, Andrew! We love to hear that Lucky Orange has given you that front row seat to user experience to make changes that impact your bottom line. Let me know if there's anything I can do to assist you.

Cheers - Justin from Lucky Orange

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Danny Cheng

I like to hear the bell sound when new user visiting my website

Used daily for free trial
Reviewed 2020-06-24
Review Source: Capterra

Pros
yes, Lucky Orange is great, the system even give you sound notification when someone visit your website, this is real good when I am alone at home/office; then I know someone is reading/surfing what I create. The system also allow me to start the live view and see what the visitor reading on the page, include with their location, landing and exit page, browser type, screen resolution, did they type on the site etc... this is the details I need, so i can keep improve/update my website! Lucky Orange also screen record all the page view, so I can review on the page UI design, fix the UI problems and see what user likes on the page, this is really useful for the website too. Thanks Lucky Orange to build good product like this, Thanks

Cons
The system is real good, if you really need me to come up the least of the software will be the Chinese translation, I found some of the Chinese word is not match with the functions

Response from Lucky Orange


These are words we love to hear, Danny! Finding new ways to see what your customers are experiencing and taking the guesswork out of improving your store is invaluable. We are thrilled to be part of your business and are looking forward to continuing to work with you! Thank you for this glowing review, and please don't hesitate to reach out should you have any questions.

Cheers - Justin from Lucky Orange

Rating breakdown

Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Michael Lawson

Lucky Orange - Use with Care

Used occasionally for 2+ years
Reviewed 2018-12-04
Review Source: Capterra

Pros
The software allows tracking to determine the 'hot' spots on your website. We have watched video of a visitors movements through the site to help us determine issues with our marketing presentation on specific products. As we watch some of the screen video, we can make informed decisions about what customers struggle with while navigating through the site. This is easy to implement on a WordPress website with their plugin.

Cons
Sometimes we wonder if there are some privacy issues that we should be concerned about. While Lucky Orange does a good job of masking form inputs so we can't see credit card entry, etc., we think people should be made more aware that their action on the site is being watched after they are done.

Rating breakdown

Ease of use
Features

Likelihood to recommend: 7/10

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Sayam Kochar

Great value for marketeers with limited time and budget

Used daily for 6-12 months
Reviewed 2020-04-15
Review Source: Capterra

I was looking for a simple and affordable tech to help assist our conversion optimization goals. Honestly, I did test out its competitors like VWO and Optimizely which are certainly loaded with some great features, glorified UI and excellent support, but all that also accompanies hefty monthly subscription cost and implementation time. If your marketing goals are clear and you want the product to start getting the job done fast and efficient, Lucky orange is your value for money.

Pros
I came across Lucky Orange while browsing on the internet for tools to help assist our conversion optimization goals. I decided to give it a shot and was already impressed by how simple they made its setup and get started. Took me 10 minutes to link it up with our landing pages and another 10 to setup the dashboard. The recordings feature is great, but the quality of the live view of visitors on website is phenomenal. I love the dashboard, especially the ability to create multiple funnels and observe their performances through their daily or weekly auto-generated reports via email.

Cons
It's quite evident that UI isn't their most important focus. It's definitely trailing in the branding game of today's b2b saas products. But if one is ok to overlook the glorification of software elements, the core of the product is strong and gets the job done. It skipped tagging from some recordings from time to time, but I reached out to their support team and they immediately helped us fix it.

Response from Lucky Orange


Thanks for the review, Sayam! We're thrilled you've been able to leverage Lucky Orange to help improve your website and drive more conversions. Having your website statistics and visitor behavior in one tool helps your business make the best decisions for your customers. Thank you for this five-star review! Happy tracking!

Cheers - Justin from Lucky Orange

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Lucky Orange pricing

Starting from
$10/month
Pricing options
Subscription
Free trial
View Pricing Plans

Starter: $10 per month

Small Business: $20 per month

Medium: $50 per month

Large: $100 per month

Enterprise: contact Lucky Orange

1 year: 10% off

2 years: 30% off

Lucky Orange features

Activity Dashboard
Automatic Notifications
Customizable Branding
Drag & Drop Interface

API (281 other apps)
Access Control (87 other apps)
Content Management (131 other apps)
Custom Forms (88 other apps)
Customizable Templates (155 other apps)
Data Import/Export (123 other apps)
Electronic Payments (111 other apps)
Order Management (92 other apps)
Product Catalog (102 other apps)
Reporting & Statistics (124 other apps)
SEO Management (95 other apps)
Search Functionality (112 other apps)
Social Media Integration (95 other apps)
Third Party Integration (187 other apps)
Website Management (90 other apps)
eCommerce Management (103 other apps)

Videos and tutorials

Additional information for Lucky Orange

Key features of Lucky Orange

  • Time on site tracking
  • Navigation tracking
  • Pageview tracking
  • Multiple site management
  • Product analytics
  • eCommerce tracking
  • Goal tracking
  • Multivariate testing
  • User interaction tracking
  • Heatmaps
  • Real-time data
  • Filter stats by behavior tags
  • Compare dates
  • Conversion funnels
  • Drag & drop
  • Widgets
  • Monitor tweets
  • Dashboard
  • Historical statistics
  • Dynamic heatmaps
  • Chat
  • Recordings
  • Form analytics
  • Polls & customer feedback
  • Customizable questions
  • Triggered actions
  • Segmentation
  • Form triggers
  • Customizable branding
  • White labeling
View All Features

Benefits

See exactly how many people are visiting the website at any given time and how they got there, using Lucky Orange's dashboard analytics.

Track how people read and interact with the site via dynamic heatmaps and view each visitors' actions in one clear picture.

Identify where customers abandon a conversion process using funnels and filter recordings to a particular step.

Create custom polls to gain visitor insights or lead generation, and control when and where they are displayed on the website.

Use 'behavior tags' to tag any page on the website that needs extra attention and gain deep insights to better analyze what's working and what's not.