elevio vs Helpjuice

Confluence

Zendesk Suite

Freshdesk

Intercom

Document360

Bloomfire

Compare elevio and Helpjuice based on features, pricing, verified reviews, integrations & more on GetApp. Find out which software is best for your business in 2026.

Zendesk offers an AI-powered service platform that unifies conversations from multiple channels. It features AI agents for resolving inquiries, ticketing for support requests, and analytics for tracking service quality. Its Resolution Learning Loop technology enhances automation by integrating AI, human agents, and knowledge resources on one platform.

Intercom is the only complete AI-first customer service platform, enhancing the customer experience, improving operational efficiency, and scaling with your business every step of the way. 

Freshdesk is a cloud-based, omnichannel customer service software for businesses of all sizes, with solutions that increase agent productivity and improve customer satisfaction.

Elevio offers on-demand, self-service customer support tools, including knowledge base management, in-app contextual help, support channel integrations, & more

Access Controls/Permissions

Account Alerts

Account Management

Activity Dashboard

Activity Tracking

Alerts/Escalation

Approval Process Control

Audio File Management

Canned Responses

Catalog Management

Chat/Messaging

Churn Management

Collaboration Tools

Communication Management

Configurable Workflow

Content Creation

Content Library

Content Management

Content Publishing Options

Customer Engagement

Customer History

Customer Management

Customer Segmentation

Customizable Branding

Customizable Forms

Customizable Templates

Dashboard

Data Import/Export

Decision Support

Document Storage

Electronic Forms

Engagement Tracking

Feedback Management

Full Text Search

Image Editing

Interaction Tracking

Knowledge Base Management

Knowledge Management

Live Chat

Multi-Channel Communication

Multi-Channel Data Collection

Multi-Language

Negative Feedback Management

Offline Form

Onboarding

Performance Metrics

Predictive Analytics

Proactive Chat

Real-Time Chat

Real-time Consumer-facing Chat

Reporting & Statistics

Reporting/Analytics

Search/Filter

Self Service Portal

Sentiment Analysis

SEO Management

Service Level Agreement (SLA) Management

Single Sign On

SSL Security

Support Ticket Management

Survey/Poll Management

Surveys & Feedback

Tagging

Text Analysis

Text Editing

Third-Party Integrations

Transfers/Routing

Usage Tracking/Analytics

Version Control

Video Support

Widgets

Workflow Management

WYSIWYG Editor

elevio

Web-based

Windows

Support Hero

Overall we are very happy with how Elevio is integrated into our platform and helps us prevent questions and be proactive with supporting our clients. Especially with how easy it is to configure.

Support Manager

Working with the Elev.io team has been great. They are responsive, but more than that, extremely helpful if we hit any issues or questions.

The support can be great at times, and the tool is very easy to use. They also allow for some really great integrations and customization of their app.

Manager, Success Engineering

The articles look clean and nice inside the app, and they have a rich feature set both from a features and buttons perspective as well as programmatically via the API.

Leader, Performance Supports Group

From creating new articles to building contextual help it's all gone very smoothly. Any time I've had any questions or concerns their support team has been quick to reply, friendly, and very helpful.

Head of Customer Support

This makes Elev.io a must-have. Their support is very responsive which makes it even more pleasant to work with the tool.

Technical and Support Operations

I loved working with Rep to get this set up. He was kind enough to work with our timeframe to get things set up, and answered all the questions I had about the product.

Manager Client Experience

The Ease of use for the non technical members in the team, with great powers on the front-end for end-users.

Director of CS

Easy to set up, easy to use and our customers are using it and loving it.

Founder

I personally benefit from it because it saves me so much time and money not thinking about having to code our own one.

Senior Product Trainer and Technical Writer

Very responsive to support questions and implementing product requests. Built-in classes to make colored boxes that highlights content.

IT Specialist

All of this makes it difficult to keep track of multiple integrations at once.

Technical Writer

For what it sets out to do, elevio does it fairly well. However, as our business needs get more complex we're worried that the functionality of elevio will not be sufficient to keep up.

HTML view concatenates all lines into one long line, making it more difficult to edit.

Easy to implement and saves so much time and money on coding this functionality.

Product Owner

This software decouples us from our transactional software enhancement pipeline and allows for a quick solution to a problem with simple analytics for data insights.

elevio screenshot: elevio search filter

elevio screenshot: elevio dashboard

elevio screenshot: elevio content creation

elevio screenshot: elevio collect feedback and collaborate with your team

elevio screenshot: elevio customisable knowledge base

elevio screenshot: elevio content management

Freelancers

Large Enterprises

Mid Size Business

Non Profit

Public Administrations

Small Business

Document360 is an AI-powered knowledge base platform that enables users to create and publish self-service knowledge bases, product manuals, and API docs using documentation, categorization, editing, and branding features like markdown support, version management and rollback, and more.

Bloomfire makes it simple to find and share knowledge across teams and organizations. By bringing all company knowledge into one secure, searchable platform, Bloomfire helps teams stay aligned, work efficiently, and make informed decisions.

Confluence is a remote-friendly workspace offering a centralized platform for documentation, collaboration, and knowledge sharing. Its AI-based tools via Rovo assist teams in drafting, brainstorming, and turning ideas into plans. Confluence supports live docs, whiteboards, databases, and templates to meet diverse needs while integrating seamlessly with Atlassian products and third-party tools.

Helpjuice is a web-based knowledge base software that helps small, mid-size and large businesses centralize all relevant content to help employees & customers

Active Directory Integration

Alerts/Notifications

Chatbot

Commenting/Notes

Customizable Fields

Customizable Reports

Discussions/Forums

Document Management

Drag & Drop

Drag & Drop Editor

Email Alerts

Employee Onboarding

Pre-built Templates

Real-Time Notifications

Real-Time Reporting

Rich Text Editor

Templates

User Management

Web Notifications

Website Integration

Helpjuice

Linux

Tech Support Team Lead

Very easy to use, excellent editor, great value for the money, ability to customize the 'theme' to your liking.

Product Manager

So far so good, love our new help center and love the future I see using HelpJuice here at Pura.

As the manager of a customer service team, I appreciate HelpJuice's customer service so much. They are outstanding and answer any and all questions immediately.

It's features are very well crafted and they truly fulfill the promise to decrease the need for more support staff. Our customers love the intelligent search feature.

That being said, it's most helpful if you go in with a clear vision of what you want to achieve and they will help you get there.

Customer Success Manager

We were then bowled over by their awesome team, who is always a quick note away with assistance. Very excited to be growing with HelpJuice.

Digital Analyst

Image storage is problematic - there is no folder system for images, so they quickly get lost in an endless feed.

Director of Operations

Super easy to get started and launch a great looking knowledge base with minimal work.

Knowledge Manager

Overall, our team has greatly benefited from switching to Helpjuice. They've made us feel like they're invested in our success.

Extremely easy to use, powerful analytics, easy integration in website.

Easy to use and customize, great customer service.

SVP Product / Technology

In minutes I had someone from Helpjuice contact me and we were able to get our help site customized, populated, and live. They were exceptional and quick to make the customizations we needed.

Vice-President

No more document all over the network hard to find to share knowledge.

Director of Customer Experience

It's so easy to customize by having direct access to the HTML and CSS files in addition to the themes/templates they provide.

Article creation and editing is intuitive for new users. Customization is key, either no-code through the built in template and customization requests or with easy access and editing of the code.

Trainer

Well, sometimes had local problems with connecting, but i don't know what was the reason.

No livechat automation, but I understand that is in the works.

You can build a complex solution and integrate email support, SSO, subdomains, etc. or a very basic knowledge base.

Helpjuice screenshot: Over 100+ Examples to Chose from! We'll even help you with the Customization process.

Helpjuice screenshot: Over a Dozen of Themes to Chose from & Endless Customization Abilities.

Helpjuice screenshot: Very Powerful Google-Docs-like Editor. Cross-reference other articles, insert internal-only sections, troubleshooting and dozens of more features, all uber-simple to use with 0 training required.

Helpjuice screenshot: 45+ Analytics Datapoints. Know more than who searched for what – understand your organization's knowledge gaps, best performing articles & how to grow your knowledge base – all in 1 dashboard + weekly email updates/notices.

elevio vs Helpjuice Comparison (2026)

elevio

Helpjuice

Overview

Video & Screenshots

Pricing

User reviews

Key features

Integrations

Alternatives