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elevio Pricing, Features, Reviews and Alternatives

elevio product overview

Price starts from

79

Per month

Per Feature

What is elevio?

Elevio makes your products easier to learn. Improving retention, while reducing your support loads. We bring your existing support stack together to deliver an all-in-one experience for your customers, taking your customer education to the next level and providing help on-demand to your customers, when and where they need it. More than 500 companies such as Atlassian, Heap, Adroll and Dell are using elevio to improve customer education and lower support loads. Try our FREE 14-day Trial

Key benefits of using elevio

  • Create Self-Service Support Content: Help customers help themselves. Your knowledge base can be easily created, imported, and managed with our in-built content management tools.

  • Deliver help, 24/7: Our widget can be seamlessly added to your website. Providing help on-demand to your customers, in the page they need it.

  • Measure the impact: Dive into reports and see how your customers are engaging with your knowledge base.

  • Improve customer success: Using our in-depth insights, we help you to constantly provide more efficient and effective help to your customers over time.

  • Bring all your services together: elevio brings your existing support stack together to deliver an all-in-one experience for your customers, and takes your customer education to the next level.
  • Typical customers

    Freelancers
    Small businesses
    Mid size businesses
    Large enterprises

    Platforms supported

    Web
    Android
    iPhone/iPad

    Support options

    Knowledge Base
    Chat
    Email/Help Desk
    Phone Support
    FAQs/Forum

    Training options

    Videos
    Live Online
    Documentation

    elevio pricing information

    Value for money

    4.6

    /5

    28

    Starting from

    79

    Per month

    Per Feature

    Pricing options

    Free plan
    Subscription
    Free trial
    Pricing range

    Value for money contenders

    elevio features

    Functionality

    4.4

    /5

    28

    Total features

    83

    9 categories

    Most valued features by users

    Reporting/Analytics
    API
    Third Party Integrations
    Chat/Messaging
    Reporting & Statistics
    Customizable Branding
    Multi-Channel Communication
    Live Chat

    Functionality contenders

    elevio users reviews

    Overall Rating

    4.6

    /5

    28

    Positive reviews

    Rating breakdown
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend8.88/10
    Rating distribution

    5

    4

    3

    2

    1

    19

    8

    1

    0

    0

    Pros
    Overall we are very happy with how Elevio is integrated into our platform and helps us prevent questions and be proactive with supporting our clients. Especially with how easy it is to configure.

    Tv

    Tony v.

    Working with the Elev.io team has been great. They are responsive, but more than that, extremely helpful if we hit any issues or questions.

    CT

    Claire T.

    The support can be great at times, and the tool is very easy to use. They also allow for some really great integrations and customization of their app.

    EM

    Ebona M.

    Cons
    All of this makes it difficult to keep track of multiple integrations at once.

    AR

    Anonymous Reviewer

    HTML view concatenates all lines into one long line, making it more difficult to edit.

    RD

    Randy D.

    This software decouples us from our transactional software enhancement pipeline and allows for a quick solution to a problem with simple analytics for data insights.

    CB

    Chaz B.

    Overall rating contenders

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    Elevio saved us

    Reviewed 3 years ago

    Overall its been one of the easiest experiences I've ever had implementing software thats had such a huge impact.

    Pros

    Elevio is extremely easy to use, set up, customize and integrate with Zendesk. In just a few months we were able to use its self help widget to reduce ticket volume by over 60%. Even better is its ticket deflection technology which has actively deflected anywhere between 15-25% of incoming tickets by helping users find the answers themselves before submitting tickets. Honestly this software is awesome and the support has been stellar.

    Cons

    Wish it was a bit more customizable but for the benefits we got this is a tradeoff we can live with.

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    The best embeddable knowledge base helper on the market

    Reviewed 3 years ago

    I loved working with Rep to get this set up. He was kind enough to work with our timeframe to get things set up, and answered all the questions I had about the product. I've implemented a lot of new programs, and this was definitely the easiest process I've encountered.

    Pros

    It was so easy to get all of our articles visible within our software. Everything was laid out and explained in very simple terms that made it easy to get started. I love the visualizer tool too! You just click where you want an article to go on the page and it's there! This has taken our knowledge base from an out of date external page to delivering articles within our software. And it provides us analytics on top of it all!

    Cons

    It can be a bit cumbersome to edit multiple existing articles at once due to the fact that going back to the previous page doesn't auto-refresh to show the most up-to-date info. You have to manually click the refresh button to see the changes applied. That is such a minor complaint compared to all the great things the software does though.

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend5/10

    Share this review:

    Went from loving it to...not loving it

    Reviewed 4 years ago
    Pros

    The support can be great at times, and the tool is very easy to use. They also allow for some really great integrations and customization of their app.

    Cons

    They are a small team and so communication is lacking, and they are a bit unsympathetic to very basic feature requests and concerns. Also, they are not clear on the caveats of using certain features or integrations which caused a big mess for me internally.

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend9/10

    Share this review:

    Really impressed!

    Reviewed 3 years ago

    Education is one of the most important aspects of our customer success, and Elevio made this a breeze, for both the contributors and the development team, so that we could focus on the important things like writing content, and observing its impact on how our apps are used.

    Pros

    The Ease of use for the non technical members in the team, with great powers on the front-end for end-users. Having used other systems such as Intercom or Zendesk, Elevio is focusing on the essentials (knowledge base management and display to users), in a smart way that doesn't break the bank.

    Cons

    Still in its beginnings, but maturing fast. I would love some more integrations with enterprise-level softwares such as the Atlassian eco-system. The reporting side should grow as well, providing more insights to make decisions.

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend9/10

    Share this review:

    Elev.io is an amazing knowledge base for in-app help

    Reviewed 3 years ago

    The Elev.io team from Chris, the CEO, on down is amazing, humble, and responsive. I've had great experiences both from a support side and a product feedback side.

    Pros

    Elev.io has nailed the in-app knowledge base experience. The articles look clean and nice inside the app, and they have a rich feature set both from a features and buttons perspective as well as programmatically via the API. We love that Elev.io can fire up our support widget, link to our feature release blog, and track all of those things automatically for us. Elev.io doesn't hide control of raw HTML, CSS, and JS so that you very much can customize it as needed. Most knowledge base platforms tightly lock this down which was a drawback for us.

    Cons

    The styling that comes out of the box with the external knowledge base is basic and could use a designer's love. It's too minimalistic and basic for our brand and required a decent amount of CSS to get it where we wanted it to be.

    Vendor response

    Thanks Shaun, you'll love what we have coming in a few weeks with KB V2, among other things, you'll have absolute control over design & output.

    elevio FAQs and common questions

    Q. What type of pricing plans does elevio offer?

    elevio has the following pricing plans:
    Starting from: $79.00/month
    Pricing model: Subscription
    Free Trial: Available | (No Credit Card required)


    Q. Who are the typical users of elevio?

    elevio has the following typical customers:
    Freelancers, Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business


    Q. What languages does elevio support?

    elevio supports the following languages:
    Chinese (Simplified), Chinese (Traditional), Czech, Danish, Dutch, English, Finnish, French, German, Greek, Hebrew, Hungarian, Indonesian, Irish, Italian, Japanese, Korean, Norwegian (Bokmal), Polish, Portuguese, Romanian, Russian, Serbian (Cyrillic), Spanish, Swedish, Thai, Turkish, Ukrainian, Vietnamese


    Q. Does elevio offer an API?

    Yes, elevio has an API available for use.


    Q. What other apps does elevio integrate with?

    elevio integrates with the following applications:
    Groove, UserVoice, Klaus, Chatlio , Zapier, SnapEngage, Teamwork Desk, Drift, WordPress, Freshdesk, Help Scout, Freshdesk Messaging, Slack, LiveChat, Olark, Groove, Kustomer, Dixa, Statuspage, Intercom, Zendesk


    Q. What level of support does elevio offer?

    elevio offers the following support options:
    Knowledge Base, Chat, Email/Help Desk, Phone Support, FAQs/Forum

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