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elevio Pricing, Features, Reviews and Alternatives
elevio product overview
What is elevio?
Elevio makes your products easier to learn. Improving retention, while reducing your support loads. We bring your existing support stack together to deliver an all-in-one experience for your customers, taking your customer education to the next level and providing help on-demand to your customers, when and where they need it. More than 500 companies such as Atlassian, Heap, Adroll and Dell are using elevio to improve customer education and lower support loads. Try our FREE 14-day Trial
Key benefits of using elevio
Typical customers
Platforms supported
Support options
Training options
elevio pricing information
elevio features
elevio users reviews
Overall Rating
4.6
/5
28
Positive reviews
- Value for money
- Ease of use
- Features
- Customer support
- Likelihood to recommend8.88/10
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Ebona M.
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Randy D.
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Chaz B.
Danny V.
Verified reviewer
Internet, 51-200 employees
Used daily for 1-2 years
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Overall its been one of the easiest experiences I've ever had implementing software thats had such a huge impact.
Elevio is extremely easy to use, set up, customize and integrate with Zendesk. In just a few months we were able to use its self help widget to reduce ticket volume by over 60%. Even better is its ticket deflection technology which has actively deflected anywhere between 15-25% of incoming tickets by helping users find the answers themselves before submitting tickets. Honestly this software is awesome and the support has been stellar.
Wish it was a bit more customizable but for the benefits we got this is a tradeoff we can live with.
Michael M.
Education Management, 51-200 employees
Used daily for 6-12 months
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I loved working with Rep to get this set up. He was kind enough to work with our timeframe to get things set up, and answered all the questions I had about the product. I've implemented a lot of new programs, and this was definitely the easiest process I've encountered.
It was so easy to get all of our articles visible within our software. Everything was laid out and explained in very simple terms that made it easy to get started. I love the visualizer tool too! You just click where you want an article to go on the page and it's there! This has taken our knowledge base from an out of date external page to delivering articles within our software. And it provides us analytics on top of it all!
It can be a bit cumbersome to edit multiple existing articles at once due to the fact that going back to the previous page doesn't auto-refresh to show the most up-to-date info. You have to manually click the refresh button to see the changes applied. That is such a minor complaint compared to all the great things the software does though.
Ebona M.
Computer Software, 51-200 employees
Used weekly for less than 6 months
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The support can be great at times, and the tool is very easy to use. They also allow for some really great integrations and customization of their app.
They are a small team and so communication is lacking, and they are a bit unsympathetic to very basic feature requests and concerns. Also, they are not clear on the caveats of using certain features or integrations which caused a big mess for me internally.
Chris N.
Financial Services, 51-200 employees
Used weekly for 1-2 years
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Education is one of the most important aspects of our customer success, and Elevio made this a breeze, for both the contributors and the development team, so that we could focus on the important things like writing content, and observing its impact on how our apps are used.
The Ease of use for the non technical members in the team, with great powers on the front-end for end-users. Having used other systems such as Intercom or Zendesk, Elevio is focusing on the essentials (knowledge base management and display to users), in a smart way that doesn't break the bank.
Still in its beginnings, but maturing fast. I would love some more integrations with enterprise-level softwares such as the Atlassian eco-system. The reporting side should grow as well, providing more insights to make decisions.
Shaun V.
Verified reviewer
Computer Software, 51-200 employees
Used daily for 1-2 years
Review source
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The Elev.io team from Chris, the CEO, on down is amazing, humble, and responsive. I've had great experiences both from a support side and a product feedback side.
Elev.io has nailed the in-app knowledge base experience. The articles look clean and nice inside the app, and they have a rich feature set both from a features and buttons perspective as well as programmatically via the API. We love that Elev.io can fire up our support widget, link to our feature release blog, and track all of those things automatically for us. Elev.io doesn't hide control of raw HTML, CSS, and JS so that you very much can customize it as needed. Most knowledge base platforms tightly lock this down which was a drawback for us.
The styling that comes out of the box with the external knowledge base is basic and could use a designer's love. It's too minimalistic and basic for our brand and required a decent amount of CSS to get it where we wanted it to be.
Thanks Shaun, you'll love what we have coming in a few weeks with KB V2, among other things, you'll have absolute control over design & output.
elevio FAQs and common questions
Q. What type of pricing plans does elevio offer?
elevio has the following pricing plans:
Starting from: $79.00/month
Pricing model: Subscription
Free Trial: Available | (No Credit Card required)
Q. Who are the typical users of elevio?
elevio has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business
Q. What languages does elevio support?
elevio supports the following languages:
Chinese (Simplified), Chinese (Traditional), Czech, Danish, Dutch, English, Finnish, French, German, Greek, Hebrew, Hungarian, Indonesian, Irish, Italian, Japanese, Korean, Norwegian (Bokmal), Polish, Portuguese, Romanian, Russian, Serbian (Cyrillic), Spanish, Swedish, Thai, Turkish, Ukrainian, Vietnamese
Q. Does elevio offer an API?
Yes, elevio has an API available for use.
Q. What other apps does elevio integrate with?
elevio integrates with the following applications:
Groove, UserVoice, Klaus, Chatlio , Zapier, SnapEngage, Teamwork Desk, Drift, WordPress, Freshdesk, Help Scout, Freshdesk Messaging, Slack, LiveChat, Olark, Groove, Kustomer, Dixa, Statuspage, Intercom, Zendesk
Q. What level of support does elevio offer?
elevio offers the following support options:
Knowledge Base, Chat, Email/Help Desk, Phone Support, FAQs/Forum
Common elevio comparisons
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