elevio Pricing, Features, Reviews & Comparison of Alternatives

elevio Reviews

elevio

Self-service support & customer education platform

4.8/5 (5 reviews)
1,522

elevio overview

Elevio makes your products easier to learn. Improving retention, while reducing your support loads. We bring your existing support stack together to deliver an all-in-one experience for your customers, taking your customer education to the next level and providing help on-demand to your customers, when and where they need it. More than 500 companies such as Atlassian, Heap, Adroll and Dell are using elevio to improve customer education and lower support loads. Try our FREE 14-day Trial
elev.io

Pricing

Starting from
$99/month
Pricing options
Free trial
Subscription
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States, Asia, Australia, Brazil, Canada and 9 other markets, China, Europe, Germany, India, Japan, Latin America, Mexico, Middle-East and Africa, United Kingdom

Supported languages

Chinese (Simplified), Chinese (Traditional), Czech, Danish, Dutch and 16 other languages, English, French, German, Hebrew, Irish, Italian, Japanese, Korean, Norwegian, Portuguese, Russian, Spanish, Swedish, Taiwanese, Turkish, Ukrainian
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elevio reviews

Excellent
4

Very good
1

Average
0
Poor
0
Terrible
0
Value for money
Features
Ease of use
Customer support
  5.0
  4.8
  5.0
  4.6
Babak Barkhodaei

We use Elevio as a widget in our platform to support our clients

Used daily for 6-12 months
Reviewed 2017-10-03
Review Source: Capterra

We use Elevio as our "Help Center" within our app. - It was very easy to setup the widget inside our application - Our clients use this widget extensively and it has resulted in support requests for us to drecrease

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Anonymous
Anonymous Reviewer

Elevio helped integrate our help documentation into our product

Used weekly for 1-2 years
Reviewed 2017-10-11
Review Source: Capterra

I love how Elevio lets you source your help documentation from all the help desk solutions available, so you don't need to re-write everything. I like how we can customize the sidebar, links, etc and it doesn't fix you into doing things a specific way. It works well with several of our help tools, including Intercom and Zendesk

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Cassie Mittal

I have had a great experience with Elevio! Looking forward to what is to come with this solution.

Used weekly for 6-12 months
Reviewed 2017-10-25
Review Source: Capterra

A way to communicate with our users in way that is easy for US internally, and easy for THEM! - Consistent updates - Helpful and responsive team - Sleek integrations - Clean and easy to use self-service for our customers

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Jan Werner

Overall an easy to use software that delivers value from the second it is implemented.

Used weekly for 6-12 months
Reviewed 2017-12-29
Review Source: Capterra

- fast pace of development - flexibility - integration - product scope - UX and UI - good support

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elevio pricing

Starting from
$99/month
Pricing options
Free trial
Subscription
View Pricing Plans

Please refer to https://elev.io/pricing for more information.

elevio features

Chat
Knowledge Base
Reporting & Statistics
Third Party Integration
Ticket Management

API (121 other apps)
Activity Dashboard (42 other apps)
Automatic Notifications (49 other apps)
CRM Integration (43 other apps)
Chat Functionality (75 other apps)
Contact History (43 other apps)
Customizable Branding (47 other apps)
Email Integration (53 other apps)
Instant Messaging (58 other apps)
Monitoring (46 other apps)
Multi-Channel Communication (49 other apps)
Prioritizing (44 other apps)
Real Time Monitoring (39 other apps)
Social Media Integration (46 other apps)
Surveys & Feedback (48 other apps)

Security and privacy

Encryption

Encryption of sensitive data at rest
HTTPS for all pages

Access control

Multi-factor authentication options

Data policy

Data backup in multiple locations/GEO regions
This will ask you to sign in with LinkedIn

Additional information for elevio

Key features of elevio

  • Live chat integration
  • Knowledge base management
  • Support channel integrations
  • Content management
  • Embeddable support widget
  • Engagement analytics
  • Reporting & analytics
  • Content workflow
  • Content approvals
  • Keyword suggestions
  • In-app contextual help
  • Support article suggestions
  • Customer feedback collection
  • Customer education
View All Features

Benefits

Create Self-Service Support Content: Help customers help themselves. Your knowledge base can be easily created, imported, and managed with our in-built content management tools.

Deliver help, 24/7: Our widget can be seamlessly added to your website. Providing help on-demand to your customers, in the page they need it.

Measure the impact: Dive into reports and see how your customers are engaging with your knowledge base.

Improve customer success: Using our in-depth insights, we help you to constantly provide more efficient and effective help to your customers over time.

Bring all your services together: elevio brings your existing support stack together to deliver an all-in-one experience for your customers, and takes your customer education to the next level.