elevio Pricing, Features, Reviews & Comparison of Alternatives

elevio

Self-service support & customer education platform

4.63/5 (27 reviews)

elevio overview

What is elevio?

Elevio makes your products easier to learn. Improving retention, while reducing your support loads. We bring your existing support stack together to deliver an all-in-one experience for your customers, taking your customer education to the next level and providing help on-demand to your customers, when and where they need it. More than 500 companies such as Atlassian, Heap, Adroll and Dell are using elevio to improve customer education and lower support loads. Try our FREE 14-day Trial
elev.io

Pricing

Starting from
$79/month
Pricing options
Subscription
Free trial
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States, Canada, United Kingdom, Australia, China and 5 other markets, India, Japan, Germany, Brazil, Mexico

Supported languages

English, Chinese (Simplified), Chinese (Traditional), Czech, Danish and 16 other languages, Dutch, French, German, Hebrew, Irish, Italian, Japanese, Korean, Norwegian, Portuguese, Russian, Spanish, Swedish, Turkish, Ukrainian, Taiwanese
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elevio user reviews

Value for money
Features
Ease of use
Customer support
  4.6
  4.4
  4.7
  4.7
Danny Villarreal

Elevio saved us

Used daily for 1-2 years
Reviewed 2019-08-02
Review Source: Capterra

Overall its been one of the easiest experiences I've ever had implementing software thats had such a huge impact.

Pros
Elevio is extremely easy to use, set up, customize and integrate with Zendesk. In just a few months we were able to use its self help widget to reduce ticket volume by over 60%. Even better is its ticket deflection technology which has actively deflected anywhere between 15-25% of incoming tickets by helping users find the answers themselves before submitting tickets. Honestly this software is awesome and the support has been stellar.

Cons
Wish it was a bit more customizable but for the benefits we got this is a tradeoff we can live with.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Michael Moose

The best embeddable knowledge base helper on the market

Used daily for 6-12 months
Reviewed 2019-08-05
Review Source: Capterra

I loved working with Rep to get this set up. He was kind enough to work with our timeframe to get things set up, and answered all the questions I had about the product. I've implemented a lot of new programs, and this was definitely the easiest process I've encountered.

Pros
It was so easy to get all of our articles visible within our software. Everything was laid out and explained in very simple terms that made it easy to get started. I love the visualizer tool too! You just click where you want an article to go on the page and it's there! This has taken our knowledge base from an out of date external page to delivering articles within our software. And it provides us analytics on top of it all!

Cons
It can be a bit cumbersome to edit multiple existing articles at once due to the fact that going back to the previous page doesn't auto-refresh to show the most up-to-date info. You have to manually click the refresh button to see the changes applied. That is such a minor complaint compared to all the great things the software does though.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Anonymous

One of a kind but comes with a big price tag

Used weekly for 6-12 months
Reviewed 2021-02-20
Review Source: Capterra

We couldn't get an overall experience as we were in a 14 day free trial before we switched to another streamlined platform.

Pros
Elevio does everything better than most from lowering support load to increase customer retention in a market loaded with AI support, self service and automated ticketing system platforms...

Cons
But, to do this it needs a bunch of integrations and third party addons which makes it as not as ideal as would be in an all in one platform. For example, you need Zendesk for the ticketing system and other third party chat service for the chat support. All of this makes it difficult to keep track of multiple integrations at once.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 3/10

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Ebona Mais

Went from loving it to...not loving it

Used weekly for less than 6 months
Reviewed 2018-06-06
Review Source: Capterra

Pros
The support can be great at times, and the tool is very easy to use. They also allow for some really great integrations and customization of their app.

Cons
They are a small team and so communication is lacking, and they are a bit unsympathetic to very basic feature requests and concerns. Also, they are not clear on the caveats of using certain features or integrations which caused a big mess for me internally.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 5/10

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Chris Naurois

Really impressed!

Used weekly for 1-2 years
Reviewed 2019-08-02
Review Source: Capterra

Education is one of the most important aspects of our customer success, and Elevio made this a breeze, for both the contributors and the development team, so that we could focus on the important things like writing content, and observing its impact on how our apps are used.

Pros
The Ease of use for the non technical members in the team, with great powers on the front-end for end-users. Having used other systems such as Intercom or Zendesk, Elevio is focusing on the essentials (knowledge base management and display to users), in a smart way that doesn't break the bank.

Cons
Still in its beginnings, but maturing fast. I would love some more integrations with enterprise-level softwares such as the Atlassian eco-system. The reporting side should grow as well, providing more insights to make decisions.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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elevio pricing

Starting from
$79/month
Pricing options
Subscription
Free trial
View Pricing Plans

Please refer to https://elev.io/pricing for more information.

elevio features

API
Activity Dashboard
Chat
Knowledge Base Management
Reporting & Statistics
Self Service Portal
Support Ticket Management
Third Party Integration

Alerts / Escalation (83 other apps)
Automatic Notifications (109 other apps)
CRM Integration (94 other apps)
Customizable Branding (135 other apps)
Email Integration (104 other apps)
Instant Messaging (104 other apps)
Monitoring (113 other apps)
Multi-Channel Communication (117 other apps)
Multi-Language (76 other apps)
Social Media Integration (91 other apps)
Surveys & Feedback (97 other apps)
Workflow Management (90 other apps)

Security and privacy

Encryption

Encryption of sensitive data at rest
HTTPS for all pages

Access control

Multi-factor authentication options
This will ask you to sign in with LinkedIn

Additional information for elevio

Key features of elevio

  • In-app contextual help
  • Support article suggestions
  • Customer education
  • Ticket Deflection
  • Self-serve Support
  • Content workflow
  • Content management
  • Support channel integrations
  • Customer feedback collection
  • Live chat integration
  • Knowledge base management
  • Content approvals
  • Reporting & analytics
  • Keyword suggestions
  • Embeddable support widget
  • Engagement analytics
View All Features

Benefits

Create Self-Service Support Content: Help customers help themselves. Your knowledge base can be easily created, imported, and managed with our in-built content management tools.

Deliver help, 24/7: Our widget can be seamlessly added to your website. Providing help on-demand to your customers, in the page they need it.

Measure the impact: Dive into reports and see how your customers are engaging with your knowledge base.

Improve customer success: Using our in-depth insights, we help you to constantly provide more efficient and effective help to your customers over time.

Bring all your services together: elevio brings your existing support stack together to deliver an all-in-one experience for your customers, and takes your customer education to the next level.