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elevio Pricing, Features, Reviews & Comparison of Alternatives

elevio

Self-service support & customer education platform

4.73/5 (11 reviews)
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elevio overview

Elevio makes your products easier to learn. Improving retention, while reducing your support loads. We bring your existing support stack together to deliver an all-in-one experience for your customers, taking your customer education to the next level and providing help on-demand to your customers, when and where they need it. More than 500 companies such as Atlassian, Heap, Adroll and Dell are using elevio to improve customer education and lower support loads. Try our FREE 14-day Trial
elevio Demo
elev.io

Pricing

Starting from
$79/month
Pricing options
Free trial
Subscription
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States, Asia, Australia, Brazil, Canada and 9 other markets, China, Europe, Germany, India, Japan, Latin America, Mexico, Middle-East and Africa, United Kingdom

Supported languages

Chinese (Simplified), Chinese (Traditional), Czech, Danish, Dutch and 16 other languages, English, French, German, Hebrew, Irish, Italian, Japanese, Korean, Norwegian, Portuguese, Russian, Spanish, Swedish, Taiwanese, Turkish, Ukrainian
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elevio reviews

Overall rating
4.7
/5
Excellent
9
Very good
1
Average
1
Poor
0
Terrible
0
Value for money
Features
Ease of use
Customer support
  4.8
  4.7
  5.0
  4.6
Read all reviews
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Sam Cross

Easy to implement and saves so much time and money on coding this functionality

Used daily for 1-2 years
Reviewed 2018-07-07
Review Source: Capterra

The benefits are passed onto my customers because it is an all-in-one place for them to look at our service status and contact support. I personally benefit from it because it saves me so much time and money not thinking about having to code our own one.I can integrate multiple products that help my customers such as Status Page, FAQ, User Help Documentations and Support Ticket system. I also really like it that it syncs my help documents from other locations so no time is spent wasted copying and pasting.

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Victor Ikeda-Wood

Game changer! Hands down the valuable software our company uses.

Used daily for 2+ years
Reviewed 2018-07-17
Review Source: Capterra

As both a B2B and B2C business, Elev.io enables us to provide a tailored experience to all our customers. Easy to use, easy to implement, and fantastic Support when needed. If you are looking to scale your business, or just want to improve your customers' experience, you need Elev.io.

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Babak Barkhodaei

We use Elevio as a widget in our platform to support our clients

Used daily for 6-12 months
Reviewed 2017-10-03
Review Source: Capterra

We use Elevio as our "Help Center" within our app. - It was very easy to setup the widget inside our application - Our clients use this widget extensively and it has resulted in support requests for us to drecrease

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Anonymous

Elevio helped integrate our help documentation into our product

Used weekly for 1-2 years
Reviewed 2017-10-11
Review Source: Capterra

I love how Elevio lets you source your help documentation from all the help desk solutions available, so you don't need to re-write everything. I like how we can customize the sidebar, links, etc and it doesn't fix you into doing things a specific way. It works well with several of our help tools, including Intercom and Zendesk

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Peter Wolfley

Clean design and easy to implement and use.

Used daily for 6-12 months
Reviewed 2018-02-26
Review Source: Capterra

So easy to integrate with programs you're already using. We use it for both internal and external communication and education.

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User recommendation
9.2/10
Based on 8 user reviews
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elevio pricing

Starting from
$79/month
Pricing options
Free trial
Subscription
View Pricing Plans

Please refer to https://elev.io/pricing for more information.

Value for money
4.8/5
Based on 10 user ratings
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elevio features

API
Activity Dashboard
Chat
Knowledge Base
Reporting & Statistics
Third Party Integration
Ticket Management

Automatic Notifications (70 other apps)
CRM Integration (61 other apps)
Contact History (62 other apps)
Customizable Branding (63 other apps)
Customizable Templates (51 other apps)
Email Integration (67 other apps)
Instant Messaging (77 other apps)
Monitoring (69 other apps)
Multi-Channel Communication (63 other apps)
Prioritizing (58 other apps)
Social Media Integration (64 other apps)
Surveys & Feedback (63 other apps)
Workflow Management (56 other apps)

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Features
4.7/5
Based on 11 user ratings
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Security and privacy

Encryption

Encryption of sensitive data at rest
HTTPS for all pages

Access control

Multi-factor authentication options

Data policy

Data backup in multiple locations/GEO regions
This will ask you to sign in with LinkedIn

Categories

Additional information for elevio

Key features of elevio

  • Live chat integration
  • Knowledge base management
  • Support channel integrations
  • Content management
  • Embeddable support widget
  • Engagement analytics
  • Reporting & analytics
  • Content workflow
  • Content approvals
  • Keyword suggestions
  • In-app contextual help
  • Support article suggestions
  • Customer feedback collection
  • Customer education
  • Ticket Deflection
  • Self-serve Support
View All Features

Benefits

Create Self-Service Support Content: Help customers help themselves. Your knowledge base can be easily created, imported, and managed with our in-built content management tools.

Deliver help, 24/7: Our widget can be seamlessly added to your website. Providing help on-demand to your customers, in the page they need it.

Measure the impact: Dive into reports and see how your customers are engaging with your knowledge base.

Improve customer success: Using our in-depth insights, we help you to constantly provide more efficient and effective help to your customers over time.

Bring all your services together: elevio brings your existing support stack together to deliver an all-in-one experience for your customers, and takes your customer education to the next level.