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elevio Logo

elevio

4.6
(30)

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Self-service support & customer education platform

(9)

elevio Pricing, Features, Reviews and Alternatives

elevio FAQs

Q. What type of pricing plans does elevio offer?

elevio has the following pricing plans:
Starting from: $99.00/month
Pricing model: Subscription
Free Trial: Available | (No Credit Card required)

These products have better value for money


Q. Who are the typical users of elevio?

elevio has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business


Q. What languages does elevio support?

elevio supports the following languages:
Chinese (Simplified), Chinese (Traditional), Czech, Danish, Dutch, English, Finnish, French, German, Greek, Hebrew, Hungarian, Indonesian, Irish, Italian, Japanese, Korean, Norwegian (Bokmal), Polish, Portuguese, Romanian, Russian, Serbian (Cyrillic), Spanish, Swedish, Thai, Turkish, Ukrainian, Vietnamese


Q. Does elevio offer an API?

Yes, elevio has an API available for use.


Q. What other apps does elevio integrate with?

elevio integrates with the following applications:
Groove, UserVoice, Klaus, Chatlio , Zapier, Teamwork Desk, Drift, WordPress, Freshdesk, Help Scout, Freshchat, Slack, Chatra, LiveChat, Olark, Groove, Kustomer, Dixa, Statuspage, Intercom, Zendesk Suite


Q. What level of support does elevio offer?

elevio offers the following support options:
Knowledge Base, Chat, Email/Help Desk, Phone Support, FAQs/Forum

elevio product overview

Price starts from

99

Per month

Flat Rate

What is elevio?

Elevio makes your products easier to learn. Improving retention, while reducing your support loads. We bring your existing support stack together to deliver an all-in-one experience for your customers, taking your customer education to the next level and providing help on-demand to your customers, when and where they need it. More than 500 companies such as Atlassian, Heap, Adroll and Dell are using elevio to improve customer education and lower support loads. Try our FREE 14-day Trial

Key benefits of using elevio

  • Create Self-Service Support Content: Help customers help themselves. Your knowledge base can be easily created, imported, and managed with our in-built content management tools.

  • Deliver help, 24/7: Our widget can be seamlessly added to your website. Providing help on-demand to your customers, in the page they need it.

  • Measure the impact: Dive into reports and see how your customers are engaging with your knowledge base.

  • Improve customer success: Using our in-depth insights, we help you to constantly provide more efficient and effective help to your customers over time.

  • Bring all your services together: elevio brings your existing support stack together to deliver an all-in-one experience for your customers, and takes your customer education to the next level.
  • Typical customers

    Freelancers
    Small businesses
    Mid size businesses
    Large enterprises

    Platforms supported

    Web
    Android
    iPhone/iPad

    Support options

    Knowledge Base
    Chat
    Email/Help Desk
    Phone Support
    FAQs/Forum

    Training options

    Videos
    Live Online
    Documentation

    Not sure about elevio? Compare it with a popular alternative

    Starting from

    99

    Per month

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    Starting from

    39

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    Why am I seeing this?

    elevio pricing information

    Value for money

    4.6

    /5

    30

    Starting from

    99

    Per month

    Flat Rate

    Pricing options

    Free plan
    Subscription
    Free trial
    Pricing range

    Value for money contenders

    elevio features

    Functionality

    4.4

    /5

    30

    Total features

    76

    9 categories

    Most valued features by users

    Reporting/Analytics
    API
    Third-Party Integrations
    Activity Dashboard
    Chat/Messaging
    Customizable Branding
    Multi-Channel Communication
    Reporting & Statistics

    Functionality contenders

    elevio users reviews

    Overall Rating

    4.6

    /5

    30

    Positive reviews

    Rating breakdown
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend8.81/10
    Rating distribution

    5

    4

    3

    2

    1

    20

    9

    1

    0

    0

    Pros
    Overall we are very happy with how Elevio is integrated into our platform and helps us prevent questions and be proactive with supporting our clients. Especially with how easy it is to configure.
    Working with the Elev.io team has been great. They are responsive, but more than that, extremely helpful if we hit any issues or questions.
    The support can be great at times, and the tool is very easy to use. They also allow for some really great integrations and customization of their app.
    Cons
    All of this makes it difficult to keep track of multiple integrations at once.
    HTML view concatenates all lines into one long line, making it more difficult to edit.
    This software decouples us from our transactional software enhancement pipeline and allows for a quick solution to a problem with simple analytics for data insights.

    Overall rating contenders

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