Freshcaller vs JustCall

Salesforce Sales Cloud

Freshdesk

RingEX

Dialpad

Five9

Aircall

Compare Freshcaller and JustCall based on features, pricing, verified reviews, integrations & more on GetApp. Find out which software is best for your business in 2026.

Bitrix24

Bitrix24 is an all-in-one business management platform that integrates CRM, project management, and collaboration tools in a single workspace. The system offers task management with Kanban boards and Gantt charts, communication features including video calls and chat, plus website building capabilities with ecommerce functionality. Bitrix24 includes HR management tools for employee tracking and workflow automation, all accessible via mobile applications.

CloudTalk

CloudTalk is a cloud-based call center solution for sales and support teams looking to improve productivity, customer satisfaction and sales numbers. Integrate CloudTalk with existing tools, buy phone numbers from 140+ countries, use 70+ advanced features and monitor team performance in real-time.

GoTo Connect

GoToConnect combines the power and reliability of Jive's cloud VoIP phone systems with GoToMeeting's web, audio and video conferencing into one simple, reliable and flexible solution. Users can meet, talk, chat, text and collaborate seamlessly via web browser, desktop application, or desk phone.

Freshcaller is a modern phone system for customer support. Freshcaller's cloud-based architecture brings together features like IVR, Smart Escalations, Voicebots, Customizable Performance Reporting to set up customer support operations. Freshcaller offers phone numbers in 90+ countries.

Access Controls/Permissions

Activity Dashboard

Activity Tracking

Alerts/Escalation

Alerts/Notifications

Audio/Video Conferencing

Automated Routing

Automatic Call Distribution

Blended Call Center

Call Center Management

Call Conferencing

Caller ID

Caller Profiles

Call List Management

Call Logging

Call Monitoring

Call Queues

Call Recording

Call Reporting

Call Routing

Call Screening

Call Scripting

Call Tracking

Call Transcription

Call Transfer

Collaboration Tools

Computer Telephony Integration

Conferencing

Contact Management

Dashboard

Employee Activity Monitoring

Help Desk Management

Inbound Call Center

Knowledge Base Management

Manual Dialer

Mobile Access

Monitoring

Multiple Scripts

On-Demand Recording

Outbound Call Center

Phone Key Input

Predictive Dialer

Queue Management

Real-Time Data

Recording

Remote Access/Control

Remote Support

Reporting/Analytics

Reporting & Statistics

Scheduled Recording

SIP Trunking

Softphone

Text to Speech

Third-Party Integrations

Time Zone Tracking

Two-Way Audio & Video

Unified Communications

Video Conferencing

Virtual Call Center

Voice Customization

Voice Mail

Voicemail Transcription

VoIP

VoIP Connection

Freshcaller

Web-based

iPhone

Windows

Linux

Android

iPad

Free (Contact Center)

Growth (Contact Center)

Pro (Contact Center)

Enterprise

Growth (Omnichannel)

Pro (Omnichannel)

Owner

Is expensive to add multichannels services and integration example chatbot , whatapp and other essential tools.

Scheduling Agent 

The contact center is really easy to set up, integrates with other tools allows agents work continously with all the processes.

Fin Aid Assistant

Allows for agents the privacy to provide customer service without having to utilize personal data or personal phone numbers

Head Customer Care

Integration was not easy especially in a BYOC situation

Incredible how a company focused on customer service can have such a bad support for their costumers.

I am very undecided whether to buy it also because I would need many licenses and the costs go up.

Integrations

Customer Support

Pricing

Security and Access Control

Self-Employed

51-200

501-1000

201-500

Freshworks

Salesforce Sales Cloud is a cloud-based Customer Relationship Management (CRM) application from Salesforce. The platform combines human sales professionals with AI-powered automation, data, and intelligence. This integrated solution is designed to help businesses of all sizes and industries.

Zendesk Suite

Zendesk offers an AI-powered service platform that unifies conversations from multiple channels. It features AI agents for resolving inquiries, ticketing for support requests, and analytics for tracking service quality. Its Resolution Learning Loop technology enhances automation by integrating AI, human agents, and knowledge resources on one platform.

LiveAgent

CyberSentriq unites TitanHQ and Redstor to deliver AI‑driven cybersecurity and data protection for 3,000+ MSPs and 150k SMBs worldwide

Automate dialing, improve connect rates, and save time with JustCall’s auto dialer and AI-powered sales tools.

2-Way Messaging

Answering Machine Detection

Archiving & Retention

Audio/Video Recording

Auto-Dialer

Automated Attendant

Automatic Outbound Dialer

Automatic Transcription

Callback Scheduling

Call Disposition

Call Scheduling

Call Scoring

Call Tracking Metrics

Call Whispering

Campaign Analytics

Campaign Management

Campaign Specific Caller ID

Chat/Messaging

Commenting/Notes

Contact Database

Conversation Intelligence

Customizable Fields

Customizable Reports

Customizable Templates

Data Import/Export

Data Security

Deal Management

Drip Campaigns

Employee Directory

Event Triggered Actions

Feedback Management

File Sharing

For Cloud Phone Systems

FTC Compliance

HIPAA Compliant

Integrations Management

Interaction Tracking

International Calling

Lead Management

List Management

Mass Texting

Message Personalization

Mobile Keywords

Multi-Channel Communication

Multi-Channel Data Collection

Multi-User Collaboration

Natural Language Processing

Onboarding

Online Voice Transmission

Performance Management

Power Dialer

Process/Workflow Automation

Progressive Dialer

Real-Time Analytics

Real-Time Chat

Real-Time Monitoring

Real-Time Reporting

Scheduled Messaging

Some users say JustCall offers fair pricing and appreciate lower-cost plans for basic needs. Reviewers indicate it is affordable compared to competitors, but some reviewers feel pricing is high for small businesses and extra users. Some users report frustration with unclear billing and required upgrades, which they say reduces value for money.

Value for money

The JustCall integrations most frequently cited by reviewers are: HubSpot CRM (a CRM product rated 4.3 out of 5 for its integration with JustCall) and Pipedrive (a CRM product, 4.2).

Reviews for JustCall come from a wide variety of industries, including computer software (9% of reviewers), information technology and services (7%), and financial services (6%). The most frequent use case for JustCall cited by reviewers is customer service (31% of reviewers).

JustCall

Team

Pro Plus

Business 

Associate Director

Strong companies empower their teams to apply judgment and retain long-term customers — not hide behind black-and-white policies to deny reasonable refund requests.

The account itself had been inactive for roughly 18 months and was not being used by my team. Upon logging in to formally cancel the subscription, I discovered that a recent renewal had gone through, resulting in nearly $2,000 in charges for a product that was not active or in use.

Client Service Specialist II

We also use the texting feature a lot with our clients which makes it easier to communicate with certain clients and it is through the business number and anyone on our team can reply/ see the messages which is helpful.

Sales Development Representative

It is a good telephony solution, it comes with integration to different CRMs, making it easier to record information and maintain control over the number of contacts.

Chief Technology Officer

I am drinking cold coffee and at least the parallel dialer thing is working so I do not have to click on a hundred buttons.

I have used their AI integration a few times since it is part of a more expensive plan, but it offers several advantages and conveniences for call summaries and note-taking, as well as various interesting data points.

The sales dialer is extremely useful, we are able to dial about 40-50% more numbers and can effectively manage the leads we are calling as well.

Partner

There is no way to speak to a real person by phone—you’re routed to an AI agent and then disconnected.

IT Manager

The platform is intuitive and offers a range of features that cater to our specific needs. Plus, the analytics have been invaluable in helping us fine-tune our approach and maximize engagement.

owner

the application had a lot of features that are similar to competitors in their industry, These features worked for the most part

That should never be necessary for a paying customer, especially one who’s been with the company for years. Because of the lack of support and follow-through, I will be cancelling my services.