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Freshcaller

4.0
(35)

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Modern Phone System for customer support & sales

(17)

Freshcaller Pricing, Features, Reviews and Alternatives

Freshcaller FAQs

Q. What type of pricing plans does Freshcaller offer?

Freshcaller has the following pricing plans:
Starting from: $15.00/month
Pricing model: Free, Subscription
Free Trial: Available

These products have better value for money


Q. Who are the typical users of Freshcaller?

Freshcaller has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business


Q. What languages does Freshcaller support?

Freshcaller supports the following languages:
Chinese (Simplified), Dutch, English, French, German, Japanese, Korean, Polish, Russian, Spanish, Swedish, Thai, Turkish


Q. Does Freshcaller support mobile devices?

Freshcaller supports the following devices:
Android, iPad, iPhone


Q. Does Freshcaller offer an API?

Yes, Freshcaller has an API available for use.


Q. What other apps does Freshcaller integrate with?

Freshcaller integrates with the following applications:
Freshservice, WooCommerce, Zoho CRM, Zapier, Pipedrive, Freshsales, Agile CRM, Freshdesk, Nimble, noCRM.io, Zendesk Sell, HubSpot CRM, BigCommerce


Q. What level of support does Freshcaller offer?

Freshcaller offers the following support options:
Knowledge Base, Chat, Email/Help Desk, Phone Support, FAQs/Forum, 24/7 (Live rep)

Freshcaller product overview

Price starts from

15

/user

Per month

What is Freshcaller?

Freshdesk Contact Center(formerly Freshcaller) is a cloud-based solution to help businesses elevate their customer experience in an effortless and affordable manner. Deploy a flexible and smart contact center in a few intuitive steps, with zero phone hardware. No matter where your agents connect from they have the right context for personalized customer conversations. Powerful features such as multi-level IVRs, business hours, and holiday settings help your agents manage call volumes without compromising your customer experience. You can reduce your resolution times with advanced and automated routing capabilities and swiftly direct your customers to the right experts.

Key benefits of using Freshcaller

Freshdesk Contact Center (Formerly Freshcaller) helps manage call queues by allowing organizations to automate actions for every number and automatically routing calls to specific queues, agent groups, and more.

Users can set up custom business hours for each department or team, and operate call centers based on the specific times and days that suit their business.

Create custom voicemail messages and greetings by uploading a file, recording a personalized message or using Freshcaller's text-to-speech converter to prompt callers to record a voice-mail.

Call masking features allow businesses to establish their local presence by providing customers with a local number for a specific location, masking their helpline number.

Businesses can buy local business numbers for over 90 countries, as well as offer toll-free numbers for Australia, Canada, Europe, UK and USA.

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

Knowledge Base
Chat
Email/Help Desk
Phone Support
FAQs/Forum
24/7 (Live rep)

Training options

Videos
Live Online
Documentation
In Person

Not sure about Freshcaller? Compare it with a popular alternative

Starting from

15

/user

Per month

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Starting from

61

Per month

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Free trial
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Why am I seeing this?

Freshcaller pricing information

Value for money

3.8

/5

35

Starting from

15

/user

Per month

Pricing options

Free plan
Subscription
Free trial
Pricing range

Value for money contenders

Freshcaller features

Functionality

3.8

/5

35

Total features

63

16 categories

Most valued features by users

Reporting/Analytics
API
Third Party Integrations
Activity Dashboard
Reporting & Statistics
Alerts/Escalation
Activity Tracking
Alerts/Notifications

Functionality contenders

Freshcaller users reviews

Overall Rating

4.0

/5

35

Positive reviews

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7.53/10
Rating distribution

5

4

3

2

1

15

11

5

2

2

Pros
I really like this app because it can evaluate agent's performance and analyse the call volume weekly and monthly. Furthermore, the sound quality is good when contacting with customers.
Easy to use and the dashboard gives overall status of all the calls and queries. Using local phone numbers for the calling is one of the superb features.
It works pretty fine, the setup is easy and seamless.
Cons
The response time of ticket is really bad and the most terrible is that the responses are only "we take care of the problem and someone will help you" which does not happen.
A few of our callers on the last call had some trouble joining the call, but it seems like it was more of a user error than a system error.
When you do have a technical issue or complete service outage it takes DAYS to get a response or any real action toward fixing your problem.

Overall rating contenders

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Mian M.

Information Technology and Services, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Customer Service Made Easy

Reviewed 4 years ago

After looking at many companies offering online telephone support system, we decided to go with Freshcaller mostly because of the cost at first. With usage, we found out that the software in par with all the solutions provided with the market and performs excellent. I would suggest all those using Freshworks products to purchase Freshcaller and make their lives easier

Pros

1. We had first integrated the old telephone model but with the release of Freshcaller, they offered us to transfer to this platform without any extra charges and reducing our features 2. Get entire call history with cost and recordings 3. Cost effective compared to larger companies 4. Seamless integration with all products

Cons

Sometimes the interface starts to act weird but it is not something that happens alot so not too much of an issue

DW
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Dave W.

Financial Services, 11-50 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Freshcaller for SMBs

Reviewed 4 years ago

I've developed a great relationship with the entire Freshworks team, however I feel extra close with Freshcaller. We started using them back in March 2019, and they have come such a long way. I look forward to growing our business with them.

Pros

Freshcaller offers a very easy setup and implementation. We transitioned from Five9 with little to no effort. Aside from the easy to use software, Freshcaller's support is top-notch.

Cons

Freshcaller is missing some key features, functionality, & reporting that more enterprise level solutions may offer. While they are consistently releasing new updates, I do find that there are a few items that I'm longing for.

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Bo B.

Mental Health Care, 1-10 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Product is okay - handy to have everything connected - technical support is overwhelmed

Reviewed 4 years ago

My low bloodpressure and calm deameanor have been solved, now I get the benefits of high blood pressure and anger management. The support reps themselves are generally responsive, but the dev team and/or the technical support team are obviously under-freaking-water as they just make false promises and then don't fix it. I would be careful about using them unless you're a really big company that gets some sort of priority access and/or an account manager to make sure requests are fixed.

Pros

I like that phones are connected to my ticketing system - it's handy to automatically see who the call is from and the previous tickets.

Cons

My freshcaller to freshsales connection has been broken for FOUR MONTHS with no ETA of when it will be fixed. I'm super confused on how this is so hard and why the technical support team can't seem to fix it. I've written them at least half a dozen times, sometimes to freschaller and other times to the freshsales team, and all I get is the runaround.

AR
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Verified reviewer

Internet, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Good product but quite expensive

Reviewed 6 months ago
Pros

Feature filled. There's not much that you can't do with Freshdesk. They have a fairly strong eco-system for third party apps as well. The service works with minimal disruption. It's a fairly reliable business tool allowing businesses to receive contact and route that contact efficiently to the relevant teams.

Cons

Not always intuitive. For example, setting up reports is a bit of chore. Certain features just do not work the way that you think they should. The documentation is also a bit flimsy so a lot of it is trial and error. Not really great.

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Amanda B.

Publishing, 201-500 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Great inexpensive ticketing system

Reviewed 2 years ago

Solving customer issues and documenting repeat issues is very simple with Freshdesk. I can login each day and know that emails are being documented correctly. It is easy to make changes to ticket fields, add more options for reporting purposes, and the automations make simple processes easy to execute so I can focus on more complicated tasks.

Pros

Freshdesk is great for its ticketing system. It is simple to use. The calls feature is pretty straightforward.

Cons

The reports function leaves a lot to be desired.

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