Freshcaller Pricing, Features, Reviews & Alternatives

Freshcaller

Modern Phone System for customer support & sales

3.83/5 (24 reviews)

Freshcaller overview

What is Freshcaller?

Freshcaller is a cloud based modern phone system for every type of business that helps improve customer engagement and collaboration with internal teams. Users can purchase local and international toll-free numbers, get real-time visibility into call queues and ongoing conversations, route calls to specific agent groups, set up custom business hours for each department, and more.

Freshcaller enables organizations to manage call queues using an auto-receptionist with customizable wait time music to promote new products or services. Users can set up custom business hours and automated actions for each department, and route calls from IVR to specific call queues and agent groups. Organizations can purchase local business numbers for 90+ countries, as well as toll-free numbers for USA, Canada, Australia, and UK to improve convenience for customers.

Freshcaller’s dashboard provides real-time visibility into call queues, ongoing conversations, and agents’ presence status based on availability, on-going calls, after call work, or training. Agents can manage ongoing calls and take notes, forward calls to different agent groups, conference other agents to an ongoing call, and more. Users can look-up contact info by searching names or phone numbers, and view detailed call logs including call recordings with detailed call lifetime metrics.

The platform records all past customer conversations and interaction history, allowing users to filter through call logs based on numbers, agents, contacts, call queues, and call direction, as well as perform a dynamic search through call notes to get additional context. Freshcaller’s additional features include call blocking, call barging, desktop notifications, custom greetings, call masking, reporting, and more.
www.freshworks.com

Pricing

Starting from
$15/month
Pricing options
Free
Free trial
Subscription
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States, Australia, Canada, Germany, United Kingdom

Supported languages

B@535b5e28
Freshcaller screenshot: Acquire and utilize local phone numbers using Freshcaller to connect with customers around the globeAn admin's guide to setting up FreshcallerFreshcaller screenshot: Monitor calls in real-time and join in on calls even when working remotelyFreshcaller screenshot: Call conferencing lets users add other agents to an ongoing call and have a multi-way conversationFreshcaller screenshot: The interactive voice response system (IVR) lets users route customer calls to teams or agents with a customizable call flow mechanismFreshcaller screenshot: Create custom voicemail messages and greetingsFreshcaller screenshot: Offer toll-free numbers in US, UK, and Canada to solicit new leadsFreshcaller screenshot: Create custom business hours for every department

Freshcaller user reviews

Value for money
Features
Ease of use
Customer support
  3.7
  3.6
  3.8
  3.7
Mian M.

Customer Service Made Easy

Used daily for 2+ years
Reviewed 2019-10-10
Review Source: Capterra

After looking at many companies offering online telephone support system, we decided to go with Freshcaller mostly because of the cost at first. With usage, we found out that the software in par with all the solutions provided with the market and performs excellent. I would suggest all those using Freshworks products to purchase Freshcaller and make their lives easier

Pros
1. We had first integrated the old telephone model but with the release of Freshcaller, they offered us to transfer to this platform without any extra charges and reducing our features 2. Get entire call history with cost and recordings 3. Cost effective compared to larger companies 4. Seamless integration with all products

Cons
Sometimes the interface starts to act weird but it is not something that happens alot so not too much of an issue

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Dave W.

Freshcaller for SMBs

Used daily for 1-2 years
Reviewed 2020-07-30
Review Source: Capterra

I've developed a great relationship with the entire Freshworks team, however I feel extra close with Freshcaller. We started using them back in March 2019, and they have come such a long way. I look forward to growing our business with them.

Pros
Freshcaller offers a very easy setup and implementation. We transitioned from Five9 with little to no effort. Aside from the easy to use software, Freshcaller's support is top-notch.

Cons
Freshcaller is missing some key features, functionality, & reporting that more enterprise level solutions may offer. While they are consistently releasing new updates, I do find that there are a few items that I'm longing for.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Jackson C.

They don't care if you are unable to use the service or do business.

Used daily for 1-2 years
Reviewed 2019-10-29
Review Source: Capterra

Pros
You might go a few months without experiencing some sort of technical issue or complete service outage.

Cons
When you do have a technical issue or complete service outage it takes DAYS to get a response or any real action toward fixing your problem. Our service is currently down and no matter how many emails you send (there is no support phone line to call) no one will get back to you to let you know it is a known issue and being worked on. We haven't been able to call out to our customer base for nearly 24 hours now and still no response. We are currently currently shopping for another customer management system because this is not the first time that we have had catastrophic failure preventing us from doing business and left completely ignored with absolutely no support.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 0/10

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Travis S.

Freshcaller is the ticket to setting up your service program

Used daily for 1-2 years
Reviewed 2019-12-02
Review Source: Capterra

We moved over from another product that was stuck in the middle ages and we are so happy we did. It's so easy to setup and get functioning. We like the freshdesk integration to capture all of our customers issues and it records the conversations so we can monitoring ours service technicians to ensure they are giving the proper responses.

Pros
It interfaces with Freshdesk and captures all the call volume. It's easy to setup holidays and employees schedules to make it easy to set a schedule for your customers. It has a clean graphic interface and it's not confusing for basic users.

Cons
The app had some bugs in the beginning but those have been flushed out. The customer service is actually really attentive and they take their product serious.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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James B.

A Solid VOIP Product

Used daily for 2+ years
Reviewed 2020-08-28
Review Source: Capterra

Overall it does what i need - it breaks rarely and it was easy to setup. Cant complain too much about monochrome features

Pros
Setup is easy and works with little effort. Support is absolutely fantastic.

Cons
Call flows are not very customizable. You are forced to follow the typical "call center" schema and the pre-recorded messages are terribly narrated.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 7/10

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Freshcaller pricing

Starting from
$15/month
Pricing options
Free
Free trial
Subscription
View Pricing Plans

Sprout - Free
Blossom - $15 per agent per month (paid yearly) and $19 per agent per month (paid monthly)
Garden - $29 per agent per month (paid yearly) and $39 per agent per month (paid monthly)
Estate - $45 per agent per month (paid yearly) and $59 per agent per month (paid monthly)
Forest - $69 per agent per month (paid yearly) and $99 per agent per month (paid monthly)

Freshcaller features

API
Activity Dashboard
Alerts / Escalation
Alerts/Notifications
Call Center Management
Knowledge Base Management
Mobile Access
Queue Management
Reporting & Statistics
Reporting/Analytics

Chat/Messaging (232 other apps)
Customizable Branding (207 other apps)
Email Management (151 other apps)
Live Chat (186 other apps)
Multi-Channel Communication (187 other apps)
Real-Time Chat (138 other apps)
Self Service Portal (154 other apps)
Support Ticket Management (138 other apps)
Surveys & Feedback (158 other apps)
Third Party Integrations (211 other apps)

Security and privacy

Encryption

Encryption of sensitive data at rest
HTTPS for all pages

Access control

Multi-factor authentication options
This will ask you to sign in with LinkedIn

Videos and tutorials

Additional information for Freshcaller

Key features of Freshcaller

  • Call logging
  • Inbound call center
  • Virtual call center
  • Local phone numbers
  • Toll free numbers
  • International numbers
  • Global phone usage
  • Call masking
  • Vanity numbers
  • Port-in numbers
  • Voicemail
  • Business hours
  • Route to groups
  • Custom greetings
  • Auto-receptionist
  • Multi-level IVR
  • Wait queues
  • Information extensions
  • Call failover
  • Call blocking
  • Real-time phone provisioning
  • Shared lines
  • Automatic call recording
  • Call logs
  • Real-time dashboard
  • Call queue visbility
  • Agent presence status
  • Call monitoring
  • Call barging
  • Call from any number
  • Reporting
  • Inbound caller ID
  • Contextual response and inplace editing
  • Call forwarding
  • Call transfer to teams
  • Answer in a browser
  • Call notes
  • Customer interaction history
  • Desktop notifications
  • In-call actions
  • Call conferencing
  • Warm transfer
View All Features

Benefits

Freshcaller helps manage call queues by allowing organizations to automate actions for every number and automatically routing calls to specific queues, agent groups, and more.

Users can set up custom business hours for each department or team, and operate call centers based on the specific times and days that suit their business.

Create custom voicemail messages and greetings by uploading a file, recording a personalized message or using Freshcaller's text-to-speech converter to prompt callers to record a voice-mail.

Call masking features allow businesses to establish their local presence by providing customers with a local number for a specific location, masking their helpline number.

Businesses can buy local business numbers for over 90 countries, as well as offer toll-free numbers for Australia, Canada, Europe, UK and USA.