Freshchat vs tawk.to

Zendesk Suite

LiveAgent

LiveChat

Intercom

Tidio

Drift

Compare Freshchat and tawk.to based on features, pricing, verified reviews, integrations & more on GetApp. Find out which software is best for your business in 2026.

Zendesk's fully customizable help desk solution makes things easy on your customers, sets your teams up for success, and keeps your business in sync. Reach customers on any channel and equip your agents with a full history of all interactions, including those tracked from various app integrations.

Intercom is the only complete AI-first customer service platform, enhancing the customer experience, improving operational efficiency, and scaling with your business every step of the way. 

Drift is a cloud-based live chat solution for sales and marketing teams which also includes an AI-powered chat bot, in-app messaging & email management tools

Freshchat is a modern messaging software built for  customer support teams to talk and customers on the website, mobile app, or social

Activity Dashboard

AI Copilot

AI/Machine Learning

Alerts/Notifications

Augmented Analytics

Automated Responses

Automated Routing

Autoresponders

Canned Responses

Chat/Messaging

Chatbot

Code-free Development

Collaboration Tools

Communication Management

Contextual Guidance

Customer Communication

Customer Experience Management

Customer History

Customer Support

Customizable Branding

Customizable Templates

Dashboard

Drag & Drop

Employee Activity Monitoring

File Sharing

File Transfer

Geotargeting

Intent Recognition

Interaction Tracking

Knowledge Base Management

Language Detection

Live Chat

Mobile Access

Multi-Channel Communication

Multi-Channel Management

Multi-Language

Natural Language Processing

Offline Form

One-to-One Messaging

Performance Metrics

Pre-Configured Bot

Proactive Chat

Process/Workflow Automation

Query Suggestions

Real-Time Analytics

Real-time Consumer-facing Chat

Real-time Conversations

Real-Time Data

Real-Time Monitoring

Real-Time Notifications

Remote Access/Control

Remote Support

Reporting & Statistics

Reporting/Analytics

Search/Filter

Single Sign On

SSL Security

Support Ticket Management

Surveys & Feedback

Task Management

Third-Party Integrations

Time Zone Tracking

Transcripts/Chat History

Transfers/Routing

Freshchat

Android

Web-based

Windows

iPad

iPhone

Ingeniero en atencion al cliente 

I loved being able to use an intelligent bot and program it my way, likewise, the best functionality is being able to mount it on any web page just by pasting the Json.

Software Engineer

I like their UI the best, it is very intuitive, easy to understand, and looks beautiful. I can also customize their theme as per my website's requirements.

Technical Support Analyst

Quick and simple to use, looks elegant and very professional. The ability to upload images and files is excellent and can be integrated with the business site.

Systems Engineer

Fresh Chat is one of only a handful of free, robust tools for providing live customer support via your website with ease. Upfront, the ease of installation and configuration is fantastic.

Head Of Operations

I like that I can message my team and customers in an intuitive way. I like that I can collect data from the people I want and "put them separately", like a favorite tag.

Preparadora Exámenes de Inglés

I found it a bit difficult to incorporate in my website. The messages that I read in the morning accumulated in the inbox but with no real customer's names, so I was unable to know who was who.

Private Security

The chats are even saved and not removed from my Klarna Ap. Therefore, I enjoy ease of use, integration with multiple businesses, and the saving of conversations.

Copywriter

I love that it alerts me when someone wants to chat. They are on my site - have read my copy and want to engage with me before potentially leaving my site.

Business Development Representative

Easy to manage tool that optimizes customer interaction, an incredible tool to have for a lean team. Much better than their competitors with respect to user interface, pricing, and customer support.

Cofounder and iOS Developer

They provides iOS, Android and Web SDK to integrate in all platforms. Channels are great, so we can send like a notification to users.

Director

Sound notifications were not working, the support staff said 'check your computer is not muted'  - what. Is this a phone company telling me to check my router is plugged in.

Digital Marketing Executive

Difficult to transfer chat. Really bad customer support.

Head Customer Care

Great user experience and interface. Freshchat was easy to set up to our existing system and provided value for money when compared with other similar software.

While doing the integration with iOS, the documentation for exporting the push notification certificate is mentioned wrong on the official documentation. It took a while for us to figure out.

The ease of use and how we can integrate this in our own website just using the readymade javascript code. Easy to create tickets in freshdesk and reroute to respective person.

My experiences with Freshchat has been through two companies, namely, HP and Klarna. The experiences with the chatbot service have been positive.

I think some browsers do have features that block some users.

It appears to have robust features and they attempt to offer cutting edge technologies.

Freshchat screenshot: Freshdesk Messaging Bot Builder

Freshchat screenshot: Freshdesk Messaging Campaigns

Freshchat screenshot: Freshdesk Messaging Inbox

Freshchat screenshot: Freshdesk Messaging Integrations

Freshchat screenshot: Freshchat Analytics

Freelancers

Large Enterprises

Mid Size Business

Non Profit

Small Business

LiveChat is a scalable customer engagement platform that leverages AI to help growing businesses streamline communication and drive growth. It helps businesses connect with visitors in real-time, streamline support workflows, and drive higher conversion rates through personalized, smart engagement.

Tidio is a customer service suite with help desk, live chat, chatbot, and AI agent options. Lyro, it's conversional AI chatbot, is capable of resolving up to 64% of incoming issues. Sign up for a free 7-day trial.

LiveAgent is a web-based help desk solution with AI features, managing support tickets from channels like email, VoIP, live chat, and social media. 

Start with a 30-day free trial, no credit card or contracts needed.

tawk.to is a cloud-based live chat & messaging solution designed to help businesses of all sizes connect with customers via a mobile application or website. The platform allows users to view chat history, as well as performance analytics, & monitor customer communication via customizable pages.

Screen Sharing

tawk.to

Freelancer

The best thing about it is that it's free, and for a free chat, its a great experience - you're not going to find a better option.

Manager

The product is amazing and is even more so for its price tag - it’s offered free and the features are power packed to help me manage the stream of queries from my customers.

Co-founder & CAO

Take was helpful to me, considering the fact that it was available for free, since I was trying out lots of options then. I was happy with them as long as I used it.

Corporate Financial Controller

I do not have special concerns about the software even with the pricing. But one problem there was simply I can not decide whether it is the problem of G Suite or Tawk.to.

Founder

Overall I've had a good experience with Tawk, it's easy to add to your website and practically works with most of the themes out there plus it has all the facilities like other paid tools.

Head Product

Its interface is also very intuitive. Its other features like visitors tracking on our website is also really awesome.

Business Development manager

Not only great for talking with customers but a great visual tool.

Sales and Marketing

The best feature of Tawk.to is that the basic chat system (which is actually quite advanced for what it is) is forever free.

All in all, a very useful tool I can very highly recommend.

IT Manager

The notifications are inconsistent, and if you aren't monitoring it 24/7 you will miss people talking to you.

Marketing and Communications Officer

The chat notifications are A bit irritating. It would notify our boss if we didn't attend to chats.

Owner

The best free chat option to integrate with your website.

Director Of Operations And Business Development 

With the free plan, it includes three agents for a customer service team which is great considering Tidio's offer.

SAP Consultant

It is a software that allows any business owner to have a live chat on their business website - it's spectacular. It is easy, immediate, very user friendly.

Co owner

A Free version with no boundaries. A choose of canned responses and a great customer support.

Free to use and implement. Easy to integrate with WordPress.

President

Tawk accomplished the goal of adding chat support to my website without costing me any money to deploy it.

Occasionally when my computer updates I need to check the notification settings on the browser, as sometimes alerts are blocked upon my computer's restart.

Freshchat vs tawk.to Comparison (2026)

Freshchat

tawk.to

Overview

Video & Screenshots

Pricing

User reviews

Key features

Integrations

Alternatives