Freshchat vs Tiledesk

Zendesk Suite

Freshdesk

Zoho Desk

Intercom

Birdeye

Drift

Compare Freshchat and Tiledesk based on features, pricing, verified reviews, integrations & more on GetApp. Find out which software is best for your business in 2026.

Zendesk's fully customizable help desk solution makes things easy on your customers, sets your teams up for success, and keeps your business in sync. Reach customers on any channel and equip your agents with a full history of all interactions, including those tracked from various app integrations.

Intercom is the only complete AI-first customer service platform, enhancing the customer experience, improving operational efficiency, and scaling with your business every step of the way. 

Drift is a cloud-based live chat solution for sales and marketing teams which also includes an AI-powered chat bot, in-app messaging & email management tools

Freshchat is a modern messaging software built for  customer support teams to talk and customers on the website, mobile app, or social

Activity Dashboard

AI Copilot

AI/Machine Learning

Alerts/Notifications

Augmented Analytics

Automated Responses

Automated Routing

Autoresponders

Canned Responses

Chat/Messaging

Chatbot

Code-free Development

Collaboration Tools

Communication Management

Contextual Guidance

Customer Communication

Customer Experience Management

Customer History

Customer Support

Customizable Branding

Customizable Templates

Dashboard

Drag & Drop

Employee Activity Monitoring

File Sharing

File Transfer

Geotargeting

Intent Recognition

Interaction Tracking

Knowledge Base Management

Language Detection

Live Chat

Mobile Access

Multi-Channel Communication

Multi-Channel Management

Multi-Language

Natural Language Processing

Offline Form

One-to-One Messaging

Performance Metrics

Pre-Configured Bot

Proactive Chat

Process/Workflow Automation

Query Suggestions

Real-Time Analytics

Real-time Consumer-facing Chat

Real-time Conversations

Real-Time Data

Real-Time Monitoring

Real-Time Notifications

Remote Access/Control

Remote Support

Reporting & Statistics

Reporting/Analytics

Search/Filter

Single Sign On

SSL Security

Support Ticket Management

Surveys & Feedback

Task Management

Third-Party Integrations

Time Zone Tracking

Transcripts/Chat History

Transfers/Routing

Freshchat

Android

Web-based

Windows

iPad

iPhone

Ingeniero en atencion al cliente 

I loved being able to use an intelligent bot and program it my way, likewise, the best functionality is being able to mount it on any web page just by pasting the Json.

Software Engineer

I like their UI the best, it is very intuitive, easy to understand, and looks beautiful. I can also customize their theme as per my website's requirements.

Technical Support Analyst

Quick and simple to use, looks elegant and very professional. The ability to upload images and files is excellent and can be integrated with the business site.

Systems Engineer

Fresh Chat is one of only a handful of free, robust tools for providing live customer support via your website with ease. Upfront, the ease of installation and configuration is fantastic.

Head Of Operations

I like that I can message my team and customers in an intuitive way. I like that I can collect data from the people I want and "put them separately", like a favorite tag.

Preparadora Exámenes de Inglés

I found it a bit difficult to incorporate in my website. The messages that I read in the morning accumulated in the inbox but with no real customer's names, so I was unable to know who was who.

Private Security

The chats are even saved and not removed from my Klarna Ap. Therefore, I enjoy ease of use, integration with multiple businesses, and the saving of conversations.

Copywriter

I love that it alerts me when someone wants to chat. They are on my site - have read my copy and want to engage with me before potentially leaving my site.

Business Development Representative

Easy to manage tool that optimizes customer interaction, an incredible tool to have for a lean team. Much better than their competitors with respect to user interface, pricing, and customer support.

Cofounder and iOS Developer

They provides iOS, Android and Web SDK to integrate in all platforms. Channels are great, so we can send like a notification to users.

Director

Sound notifications were not working, the support staff said 'check your computer is not muted'  - what. Is this a phone company telling me to check my router is plugged in.

Digital Marketing Executive

Difficult to transfer chat. Really bad customer support.

Head Customer Care

Great user experience and interface. Freshchat was easy to set up to our existing system and provided value for money when compared with other similar software.

While doing the integration with iOS, the documentation for exporting the push notification certificate is mentioned wrong on the official documentation. It took a while for us to figure out.

The ease of use and how we can integrate this in our own website just using the readymade javascript code. Easy to create tickets in freshdesk and reroute to respective person.

My experiences with Freshchat has been through two companies, namely, HP and Klarna. The experiences with the chatbot service have been positive.

I think some browsers do have features that block some users.

It appears to have robust features and they attempt to offer cutting edge technologies.

Freshchat screenshot: Freshdesk Messaging Bot Builder

Freshchat screenshot: Freshdesk Messaging Campaigns

Freshchat screenshot: Freshdesk Messaging Inbox

Freshchat screenshot: Freshdesk Messaging Integrations

Freshchat screenshot: Freshchat Analytics

Freelancers

Large Enterprises

Mid Size Business

Non Profit

Small Business

Freshdesk is a cloud-based, omnichannel customer service software for businesses of all sizes, with solutions that increase agent productivity and improve customer satisfaction.

Zoho Desk, Zoho's flagship web-based customer service software, helps businesses of all sizes and types deliver superior customer service without spending a fortune.

Birdeye is the #1 agentic marketing platform for multi-location brands, trusted by over 200,000 businesses to deliver measurable growth with AI. With Birdeye, brands harness the power of intelligent agents to run marketing, automate engagement, and drive business outcomes at scale.

Tiledesk allows businesses to engage with customers throughout their journey. The all-in-one customer engagement platform that offers different functionalities, from lead generation to post-sales, from WhatsApp to your website. With omni-channel live chat and chatbots.

A/B Testing

Access Controls/Permissions

Activity Tracking

Alerts/Escalation

Chat Transcript

Configurable Workflow

Contact Database

Contact Management

Content Management

Customer Database

Customer Engagement

Customer Service Analytics

Customer Surveys

Customizable Fields

Customizable Forms

Data Import/Export

Document Storage

Email Automation

Email Management

Email Templates

Engagement Tracking

Event Triggered Actions

Feedback Management

For Developers

For Sales Teams/Organizations

For Sales/Marketing

Group Messaging

Help Desk Management

Human Handover

Inbox Management

Lead Capture

Lead Management

Lead Qualification

Machine Learning

Macros/Templated Responses

Mobile App

Monitoring

Multi-Channel Marketing

Personalization

Prioritization

Queue Management

Real-Time Chat

Real-Time Reporting

Sales Activity Management

Self Service Portal

Service Level Agreement (SLA) Management

Social Media Integration

Tagging

Template Management

Tiledesk

Linux

Researcher

The only thing I dislike about Tiledesk is the lag that can occur when using it. This can be frustrating when trying to get work done in a timely manner.

It really helps to keep our customers engaged and provides a great way to get help when needed. The help desk feature is also great.

Manager-Operations

Through their unified messaging service, we are attaining the best in class timebound chat services and our clients are happy.

Project Consultant

The chatbot services are quite advanced and come with the beauty of customization which gives a human touch to the entire communication channel and makes the communication meaningful and effective.

IT Helpdesk Support

Tiledesk is very easy to use and set up. If you need help, the official Discord is the best place to go where you will be greeted in a friendly manner and you will also receive uncomplicated help.

Design Engineer

Some of the visual/UI flows may seem awkward to navigate. It's unclear whether this is due to a lack of refinement or intentional design.

Assistant Manager

It works with excellent integration capabilities and can get compatible with any kind of softwares and applications instantly.

Freelance Developer

The thing I liked most about TileDesk was the outstanding customer support.

Graphic designer 

This makes it easier for me to hand off my chatbot to a human customer service operator. This helps me save time and money, as well as providing me with a better customer service experience.

Its chatting features and chatbot capabilities are fantastic and there is lot of word of mouth marketing everywhere.

App Developer

The integration with our business was really easy, since we only focused on the online chat supporting our users, therefore the process was really simple.

It has been great, and would definitely recommend.

The usability of Tiledesk has seen a high improvement and a lot of extremely helpful features have made their way into the platform in the last years.

Analyst

Ease of use and willingness of the team to listen to possible improvements.

Freshchat vs Tiledesk Comparison (2026)

Freshchat

Tiledesk

Overview

Video & Screenshots

Pricing

User reviews

Key features

Integrations

Alternatives