Gladly vs Superchat

Zendesk Suite

Lime Connect

Gorgias

Kustomer

Sinch Engage

charles

Compare Gladly and Superchat based on features, pricing, verified reviews, integrations & more on GetApp. Find out which software is best for your business in 2026.

The conversational AI platform for ecommerce that drives sales and resolves support inquiries through hyper-personalized, instant customer interactions.

Kustomer is the omnichannel customer management platform focused on delivering standout experiences - not resolving tickets.

Zendesk's fully customizable help desk solution makes things easy on your customers, sets your teams up for success, and keeps your business in sync. Reach customers on any channel and equip your agents with a full history of all interactions, including those tracked from various app integrations.

Gladly is the only CX AI that delivers cost savings AND customer devotion—built to engage, not deflect. Learn more at gladly.ai

Activity Tracking

AI Copilot

AI/Machine Learning

Alerts/Escalation

Automated Responses

Automated Routing

Automatic Call Distribution

Autoresponders

Batch Communications

Blended Call Center

Call Center Management

Call Conferencing

Call Logging

Call Monitoring

Call Recording

Call Routing

Call Scripting

Campaign Management

Canned Responses

Case Management

Chat/Messaging

Chatbot

Computer Telephony Integration

Content Management

Customer Communication

Customer Complaint Tracking

Customer Database

Customer Support

Customizable Branding

Dashboard

Document Storage

Email Management

Feedback Management

File Sharing

Forms Management

Help Desk Management

Inbound Call Center

Inbox Management

Interaction Tracking

Interactive Content

Issue Management

Issue Tracking

Knowledge Base Management

Knowledge Management

Live Chat

Macros/Templated Responses

Manual Dialer

Mobile Access

Multi-Channel Communication

Multi-Channel Data Collection

Multi-Channel Management

Natural Language Processing

Negative Feedback Management

On-Demand Communications

Online Voice Transmission

Outbound Call Center

Performance Metrics

Personalization

Predictive Analytics

Predictive Dialer

Proactive Chat

Progressive Dialer

Quality Assurance

Queue Management

Real-Time Chat

Real-time Consumer-facing Chat

Reporting/Analytics

Routing

Self Service Portal

Sentiment Analysis

Service Level Agreement (SLA) Management

SMS Messaging

Social Media Integration

Social Media Monitoring

Support Ticket Management

Survey/Poll Management

Surveys & Feedback

Template Management

Text Analysis

Third-Party Integrations

Transcripts/Chat History

Transfers/Routing

Voice Mail

Workflow Management

Gladly

Web-based

Vice President, Customer Support

We were starting from nothing and Gladly's unified suite of products and seamless integrations proved to be the solution that best fit our needs.

Customer Care Coordinator

The ability to have the customer as the focus and centralized around them is fantastic, it is the best system for customer support that I have used in 20 years.

Customer Service Representative 

Love how easy it is to help the customer in all forms of communication, everything being in one 🏼 place is beyond helpful. Not having to click through tabs is a life saver.

Affiliate Administrator

I loved the ability to communicate with our customers with ease. It also easy to organize your inbox which is convenient.

Customer Service Representative

Gladly is easy to use and makes everything easy to use! my overall experience is excellent and very satisfied.

Personal Trainer

The ability to see all customer interactions with those also on Gladly. The ability to add notes and tasks related to each customer helps keep things organized and the customer served.

Customer Service Associate

I love this software because of the many used and quality interactions.

Customer Service Team Lead

So easy to use to communicate with customers. They love the integration with shopify and how easy it is for us to locate orders.

Customer Service Agent

It is super user friendly, no need of anything like downloads, I may work anywhere and everywhere with Gladly.

Customer Relations Manager

The pricing works for our small team, it was easy to launch, support is responsive and helpful.

customer service

I dislike when you are trying to merge a call you have to press the hang-up button then it gives you the option to merge.

Director of Operations and CX

Gladly offers a true 360 degree view of our customers in a UI that is as easy as using a smartphone to text with.

It is the best tool for customer service that I've used in my life, and I've been working since 2014 on customer service.

CX/Soc Team Lead

Very easy to navigate topics, from email to phone, and has not crashed on us like prior software.

Team Lead

Reporting, it's hard to generate the per-hour reporting and small screen for writing an email.

Looking at a white screen all day is hard on the eyes.

Customer Service Rep

I like how they have added the features to cancel and refund within the website instead of access the student's accounts on a different website.

CX Advisor

It takes a while to adjust to the layout and design, and you have to be cautious to not have multiple tabs of it open or it will effect your analytics.

Gladly screenshot: Gladly's software in action

Gladly screenshot: Customer being informed of a flight status change with Gladly

Gladly screenshot: Customer conversation with Gladly AI

Gladly screenshot: Gladly's call summary in action

Large Enterprises

Mid Size Business

Small Business

Lime Connect is the leading GDPR-compliant software for messaging & automation that helps businesses transform customer communication.

Sinch Engage is your easy, all-in-one messaging platform for reaching customers via SMS, MMS, RCS, and WhatsApp. Thousands of brands trust us to send personalized marketing, sales, and support messages anywhere worldwide. Fully CRM-integrated, enterprise-grade security & compliance, 24/7 support. 

charles assists companies in pioneering conversational commerce by integrating shop systems, chat apps, and bots in a single platform. Key features include lead distribution & qualification, analytics, human handover, one-to-one messaging, real-time conversations, multi-chat, automation, and more.

Superchat was established to give businesses an easy way to communicate with their customers. The comprehensive messaging suite provides the tools needed to create a unique customer experience.

@mentions

Alerts/Notifications

Collaboration Tools

Commenting/Notes

Communication Management

Contact Database

Contact Management

Customer History

Customizable Reports

Customizable Templates

Data Import/Export

Email Reminders

Monitoring

Multi-Channel Campaigns

Multi-Language

One-to-One Messaging

Project Management

Quality Management

Ratings/Reviews

Real-time Conversations

Real-Time Notifications

Real-Time Updates

Reminders

Reporting & Statistics

Review Monitoring

Review Notification

Review Request

Search/Filter

Superchat

Android

iPhone

Founding Director

I often have demos of SAAS products and usually end up questioning what problem they are trying to solve or unimpressed by the system itself.

Talent Recruitment

The overall experience is amazing, we love superchat and it has made our work much easier and faster.

I was also very impressed with both the representatives I spoke to. The software works like a dream and I had an annual ROI within 24 hours of going live.

Overall, very good and it's a system we consider to contribute positively to our business.

The onboarding was amazing, the system is so intuitive anyway though. It really has supercharged our chat.

Currently the missing integrations and automations. But this is currently being published.

Gladly vs Superchat Comparison (2026)

Gladly

Superchat

Overview

Video & Screenshots

Pricing

User reviews

Key features

Integrations

Alternatives