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Gladly

Gladly is a Cloud-based customer service platform

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Gladly Pricing, Features, Reviews and Alternatives

Gladly product overview

What is Gladly?

Gladly is a cloud-based customer service platform offered by San Francisco based, Gladly Software, Inc. Our cloud-based solution is used by various B2C companies across multiple industries including eCommerce, retail, hospitality, travel, insurance, and financial services. Gladly centralizes all the interactions between an organization and its customers and helps businesses to reduce dependence on a single agent to answer any client queries.

Key benefits of using Gladly

• Gladly improves the efficiency and productivity of customer service agents by letting them view entire customer conversations across multiple channels including email, voice, chat, tweet or text while attending calls.

• The solution lets agents use customer names to view detailed records of communication and does not track customer interactions by generating a case number for each conversation.

• Gladly uses key metrics such as service level agreements and response times to generate real-time insights and provide visibility on agent productivity.

• The software offers an easy-to-use interface that allows agents to collaborate with colleagues to solve customer problems.

• Gladly’s contact center uses conversation data to recognize customers quickly and route them to the right agent.

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

Knowledge Base
Chat
Email/Help Desk
Phone Support
24/7 (Live rep)

Training options

Live Online
Videos
Webinars
Documentation
In Person

Gladly pricing information

Value for money

5.0

/5

1

Starting from

$

38

Pricing options

Free plan
Subscription
Free trial
Pricing range

Value for money contenders

Gladly features

Functionality

5.0

/5

1
Total Features89 9 categories

Most valued features by users

Reporting/Analytics
API
Chat/Messaging
Third Party Integrations
Customizable Branding
Alerts / Escalation
Live Chat
Multi-Channel Communication

Functionality contenders

Gladly users reviews

Overall rating

5.0

/5

1

Positive reviews

100%

Write a review
Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10
Rating distribution

5

4

3

2

1

1

0

0

0

0

Overall rating contenders

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Gladly - You'll be glad you did!

Reviewed a year ago

Gladly is a phenomenal company to partner with. Their software is a leader in this space and the team supporting it truly partners with their customers for success. From the sales process, to implementation and even post install support I have always felt like I was the most important customer to Gladly. My guess is all of their customers feel the same way I do!

Pros

Gladly is an easy to use, all in one software that allowed us to eliminate multiple, fragmented products we used previously to support our customers. Gladly offers a true 360 degree view of our customers in a UI that is as easy as using a smartphone to text with.

Cons

No real cons to report as anything I felt would make my teams experience better on Gladly they implemented shortly after I recommended it.

Gladly FAQs and common questions

Gladly has the following pricing plans:
Starting from: $38.00
Pricing model: Free


Gladly has the following typical customers:
Large Enterprises, Mid Size Business, Small Business


Gladly supports the following languages:
Spanish, Dutch, Norwegian (Bokmal), Russian, Korean, Danish, Finnish, Indonesian, French, Italian, English, Chinese (Traditional), Czech, Ukrainian, Swedish, Turkish, Irish, German, Polish, Hebrew, Hungarian, Arabic, Thai, Portuguese, Chinese (Simplified), Japanese


Yes, Gladly has an API available for use.


Gladly integrates with the following applications:
Magento Commerce, Shopify


Gladly offers the following support options:
Knowledge Base, Chat, Email/Help Desk, Phone Support, 24/7 (Live rep)

Related categories