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Gladly

Cloud-based customer service platform

Table of Contents

Is this product right for your business?

Find out with a

Gladly - 2026 Pricing, Features, Reviews & Alternatives

All user reviews are verified by in-house moderators and provider data by our software research team. Learn more

Last updated: April 2026

Gladly overview

What is Gladly?

For business leaders who want to get AI right, Gladly is the only customer experience AI that delivers the cost savings you need AND the customer devotion that drives lasting business value. Trusted by the world's most customer-centric brands—including Crate & Barrel, Breeze Airways, and Ulta Beauty—Gladly is purpose-built to engage customers, not deflect them, turning everyday interactions into loyal customers for life.

Starting price

Alternatives

with better value for money

Pros & Cons

Customer Conversations

Email and Chat

Customer Support

Reporting

Gladly’s user interface

Ease of use rating:

4.8

(139)

Gladly pros, cons and reviews insights

To determine these pros and cons insights, we analyzed responses from

Overall rating

Reviews sentiment

3-4(24)

5(115)

What do users say about Gladly?

This approach provides a more natural, customer‑centric workflow, enabling our team to follow interactions seamlessly across channels and maintain full context in a single thread.

Select to learn more

Who uses Gladly?

Based on 139 verified user reviews.

Company size

Small Businesses

Midsize Businesses

Enterprises

Top industries

Consumer Goods

Retail

Consumer Services

Apparel & Fashion

Others

Use cases

Customer Service

Customer Support

Customer Experience

Live Chat

Call Center

Gladly's key features

Most critical features, based on insights from Gladly users:

Call center management

4.8

(44)

Alerts/Escalation

4.8

(24)

Queue management

4.5

(28)

Surveys & feedback

4.3

(16)

Automated routing

4.8

(4)

Knowledge base management

4.8

(8)

All Gladly features

Features rating:

4.8

(139)

Activity tracking

(0)

Agent interface

(0)

AI copilot

(0)

AI/Machine learning

5.0

(1)

Alerts/Escalation

4.8

(24)

API

5.0

(2)

Automated responses

(0)

Automated routing

4.8

(4)

Automatic call distribution

4.9

(40)

Autoresponders

4.5

(2)

Batch communications

5.0

(1)

Blended call center

(0)

Call center management

4.8

(44)

Call conferencing

(0)

Call logging

4.9

(54)

Call monitoring

4.9

(41)

Call recording

4.8

(62)

Call routing

4.8

(27)

Call scripting

4.5

(4)

Campaign management

4.5

(4)

Canned responses

4.0

(2)

Case management

(0)

Chatbot

4.7

(3)

Chat/Messaging

4.8

(16)

Computer telephony integration

4.8

(32)

Content management

(0)

Customer communication

5.0

(3)

Customer complaint tracking

(0)

Customer database

4.9

(23)

Customer support

(0)

Customizable branding

4.8

(4)

Dashboard

4.7

(12)

Document storage

(0)

Email management

4.7

(21)

Feedback management

5.0

(2)

File sharing

4.8

(12)

Forms management

5.0

(1)

Help desk management

(0)

Inbound call center

(0)

Inbox management

4.7

(3)

Interaction tracking

5.0

(2)

Interactive content

(0)

Issue management

5.0

(1)

Issue tracking

5.0

(3)

IVR

4.7

(6)

Knowledge base management

4.8

(8)

Knowledge management

4.6

(9)

Live chat

4.8

(33)

Macros/Templated responses

(0)

Manual dialer

4.8

(6)

Mobile access

4.3

(31)

Multi-Channel communication

4.8

(30)

Multi-Channel data collection

4.8

(5)

Multi-Channel management

(0)

Natural language processing

5.0

(1)

Negative feedback management

4.0

(7)

On-Demand communications

(0)

Online voice transmission

(0)

Outbound call center

(0)

Performance metrics

4.4

(8)

Personalization

5.0

(1)

Predictive analytics

4.3

(6)

Predictive dialer

5.0

(2)

Proactive chat

4.5

(6)

Progressive dialer

4.0

(2)

Quality assurance

(0)

Queue management

4.5

(28)

Real-Time chat

4.6

(5)

Real-time consumer-facing chat

4.9

(47)

Reporting/Analytics

4.7

(35)

Routing

(0)

Self service portal

4.3

(8)

Sentiment analysis

4.6

(5)

Service level agreement (sla) management

4.8

(4)

SMS messaging

(0)

Social media integration

4.6

(5)

Social media monitoring

(0)

Support ticket management

4.9

(39)

Survey/Poll management

4.3

(7)

Surveys & feedback

4.3

(16)

Template management

(0)

Text analysis

5.0

(3)

Third-Party integrations

4.6

(5)

Ticket management

(0)

Transcripts/Chat history

4.6

(29)

Transfers/Routing

4.8

(4)

Voice mail

5.0

(4)

Workflow management

4.9

(10)

Gladly alternatives

Gladly

4.8

(139)

Starting from

No pricing info

Free trial

Free version

Ease of Use

4.9

Features

4.8

Value for Money

4.8

Customer Support

4.8

Zendesk Suite

4.4

(4K)

visit website

Starting from

No pricing info

Free trial

Free version

Ease of Use

Features

Value for Money

Customer Support

Salesforce Sales Cloud

4.4

(18.7K)

visit website

Starting from

No pricing info

Free trial

Free version

Ease of Use

Features

Value for Money

Customer Support

LiveAgent

4.7

(1.7K)

learn more

Starting from

No pricing info

Free trial

Free version

Ease of Use

Features

Value for Money

Customer Support

Gladly integrations (34)

Integrations rated by users

We looked at 139 user reviews to identify which products are mentioned as Gladly integrations and how users feel about them.

Shopify

Integration rating: 5.0 (9)

“Integration with Spotify is important because it makes it easy to accept online payments. It works smoothly and does not need much setup. This saves time and helps manage orders faster.”