App comparison
Add up to 4 apps below to see how they compare. You can also use the "Compare" buttons while browsing.
Learn why GetApp is free
Gladly
Gladly is a Cloud-based customer service platform
(3)
Gladly Pricing, Features, Reviews and Alternatives
Gladly FAQs
Q. Who are the typical users of Gladly?
Q. What languages does Gladly support?
Gladly supports the following languages:
Arabic, Chinese (Simplified), Chinese (Traditional), Czech, Danish, Dutch, English, Finnish, French, German, Hebrew, Hungarian, Indonesian, Irish, Italian, Japanese, Korean, Norwegian (Bokmal), Polish, Portuguese, Russian, Spanish, Swedish, Thai, Turkish, Ukrainian
Q. What other apps does Gladly integrate with?
Gladly integrates with the following applications:
Swell, Adobe Commerce, Messenger, MaestroQA, Medallia Experience Cloud, ReturnLogic, Delighted, Qualtrics CustomerXM, Tethr, Medallia Agent Connect, Playvox, Twitter/X, Simplr SFA, Slack, Klaviyo, Typeform, Spree, Idiomatic, OrderGroove, Asana, Assembled, BigCommerce, Shopify
Gladly product overview
What is Gladly?
Gladly is a cloud-based customer service platform offered by San Francisco based, Gladly Software, Inc. Our cloud-based solution is used by various B2C companies across multiple industries including eCommerce, retail, hospitality, travel, insurance, and financial services. Gladly centralizes all the interactions between an organization and its customers and helps businesses to reduce dependence on a single agent to answer any client queries.
Key benefits of using Gladly
• The solution lets agents use customer names to view detailed records of communication and does not track customer interactions by generating a case number for each conversation.
• Gladly uses key metrics such as service level agreements and response times to generate real-time insights and provide visibility on agent productivity.
• The software offers an easy-to-use interface that allows agents to collaborate with colleagues to solve customer problems.
• Gladly’s contact center uses conversation data to recognize customers quickly and route them to the right agent.
Typical customers
Platforms supported
Support options
Training options
Gladly pricing information
Gladly features
Functionality
4.8
/5
120
Total features
82
9 categories
Most valued features by users
Functionality contenders
Gladly users reviews
Overall Rating
4.8
/5
120
Positive reviews
- Value for money
- Ease of use
- Features
- Customer support
- Likelihood to recommend9.42/10
102
17
1
0
0
Overall rating contenders
Melissa L.
Retail, 51-200 employees
Used daily for 2+ years
Review source
Share this review:
Thus far, I have loved using Gladly. I have had the chance to use it as an agent where I was constantly using the emailing/texting/etc. to now using it as a manager doing more reporting and agent tracking on a day to day basis.
Gladly is such an easy platform to use. They are constantly listening to the customers and feedback and looking for new ways to improve the product.
There are certain integrations and reporting that could be improved or implemented to make the platform better.
Tracee G.
Retail, 10,001+ employees
Used daily for 2+ years
Review source
Share this review:
I love that all channels feed into this one location so you have all ways that a customer has reached out all in one profile and the more you build the profile the better it works and is more helpful to support staff and most importantly the customer!
The ability to have the customer as the focus and centralized around them is fantastic, it is the best system for customer support that I have used in 20 years
The ONLY complaint I have is how pending tasks sometimes do not show over in the left hand side of your inbox and the green notification bars that show at the top of the program block out some of the important information of the customer that you are currently working on
Laura F.
Furniture, 10,001+ employees
Used daily for 1-2 years
Review source
Share this review:
Easy to get information and view the messages
Customer not able to see us writing them back
Jane M.
Apparel & Fashion, 501-1,000 employees
Used daily for 2+ years
Review source
Share this review:
It pretty much made dealing with customers much easier. I have worked with a similar tool in the past but does not really compare to how efficient this one work with its easy navigation system and all information provided on its from page
My top Favorite about this tool is the easier navigation of keys for and you'd be able to find pretty much every conversation under one ticket with just a few scroll!
The only thing I did not like about this tools is the intergration of other useful tools at work such us Grammarly which would help save much time.
Aicel T.
Food & Beverages, 501-1,000 employees
Used daily for 6-12 months
Review source
Share this review:
Conversations flow smoothly and it's very easy to use. Great reporting features too!
Gladly is very to use and has taken our customer's experience to a whole new level. We're able to personalize interactions a lot more!
They were missing some integrations that are important to use, but are very open for feedback and are slowly working towards them.
© 2010-2023 GetApp. All Rights Reserved.
GetApp® is a registered trademark of Nubera eBusiness S.L. Nubera eBusiness uses its own and third-party cookies. By using the website you are accepting the use of these cookies. To get more information about our cookies click here.