Learn why GetApp is free
Gladly is a cloud-based customer service platform offered by San Francisco based, Gladly Software, Inc. Our cloud-based solution is used by various B2C companies across multiple industries including eCommerce, retail, hospitality, travel, insurance, and financial services. Gladly centralizes all the interactions between an organization and its customers and helps businesses to reduce dependence on a single agent to answer any client queries.
Retail, 10,001+ employees
Used daily for 1-2 years
Share this review:
Gladly is a phenomenal company to partner with. Their software is a leader in this space and the team supporting it truly partners with their customers for success. From the sales process, to implementation and even post install support I have always felt like I was the most important customer to Gladly. My guess is all of their customers feel the same way I do!
Gladly is an easy to use, all in one software that allowed us to eliminate multiple, fragmented products we used previously to support our customers. Gladly offers a true 360 degree view of our customers in a UI that is as easy as using a smartphone to text with.
No real cons to report as anything I felt would make my teams experience better on Gladly they implemented shortly after I recommended it.
Q. What type of pricing plans does Gladly offer?
Gladly has the following pricing plans:
Starting from: $38.00
Pricing model: Free
Q. Who are the typical users of Gladly?
Gladly has the following typical customers:
Large Enterprises, Mid Size Business, Small Business
Q. What languages does Gladly support?
Gladly supports the following languages:
Spanish, Dutch, Norwegian (Bokmal), Russian, Korean, Danish, Finnish, Indonesian, French, Italian, English, Chinese (Traditional), Czech, Ukrainian, Swedish, Turkish, Irish, German, Polish, Hebrew, Hungarian, Arabic, Thai, Portuguese, Chinese (Simplified), Japanese
Q. Does Gladly offer an API?
Yes, Gladly has an API available for use.
Q. What other apps does Gladly integrate with?
Gladly integrates with the following applications:
Magento Commerce, Shopify
Q. What level of support does Gladly offer?
Gladly offers the following support options:
Knowledge Base, Chat, Email/Help Desk, Phone Support, 24/7 (Live rep)