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Superchat

The comprehensive messaging suite for your business.

Last updated: November 2024

Superchat - 2024 Pricing, Features, Reviews, & Alternatives

Table of Contents

What is Superchat?

Superchat was established to give businesses an easy way to communicate with their customers. The comprehensive messaging suite provides the tools needed to create a unique customer experience. All customer messages received via WhatsApp, Google, Facebook and more are combined in one inbox. In addition, to streamline customer communication the platform offers an efficient way to manage and generate new online reviews via Google and other platforms.

Starting from

Per month

Alternatives with better value for money

Superchat's key features

Most critical features, based on insights from Superchat users:

Multi-Channel Communication

4.8

(101)

Chat/Messaging

4.9

(32)

Automated Routing

5.0

(4)

Commenting/Notes

4.7

(3)

Data Security

5.0

(4)

Voice Recognition

5.0

(2)

Features

4.6

281

Ease of use

4.7

281

All Superchat features

Interaction Tracking

4.6

(7)

Personalization

4.3

(3)

Template Management

5.0

(3)

Customizable Templates

4.9

(8)

Real-Time Chat

4.8

(13)

Customizable Branding

3.0

(1)

Autoresponders

4.8

(33)

Negative Feedback Management

5.0

(5)

Review Request

4.0

(6)

Contact Management

4.7

(89)

Real-Time Updates

5.0

(4)

Real-Time Notifications

4.7

(49)

Customer Database

4.5

(40)

Inbox Management

4.6

(76)

Support Ticket Management

4.6

(50)

Search/Filter

4.6

(17)

Collaboration Tools

4.8

(42)

Campaign Management

5.0

(5)

Contact Database

4.6

(37)

API

4.7

(15)

Activity Tracking

4.4

(29)

Quality Management

4.6

(17)

Alerts/Notifications

4.6

(25)

Workflow Management

4.7

(10)

Customer History

4.5

(26)

Chatbot

4.7

(27)

Dashboard

4.7

(3)

Communication Management

4.5

(2)

Reporting/Analytics

4.3

(52)

Data Import/Export

4.5

(34)

One-to-One Messaging

4.7

(7)

Email Management

4.3

(59)

Reporting & Statistics

4.2

(32)

Content Management

3.8

(8)

Real-time Conversations

4.9

(7)

CRM

4.2

(6)

Review Notification

4.8

(4)

Third-Party Integrations

3.4

(5)

SMS Messaging

4.4

(16)

Review Monitoring

4.4

(5)

Batch Communications

(0)

@mentions

4.0

(2)

Reminders

4.0

(1)

Customizable Reports

4.5

(2)

Ratings/Reviews

(0)

Project Management

4.0

(2)

Multi-Language

(0)

Multi-Channel Campaigns

3.0

(1)

Monitoring

5.0

(2)

Interactive Content

(0)

Email Reminders

(0)

Feedback Management

(0)

File Sharing

(0)

Superchat awards

Customer Communications Management

Conversational Marketing Platform

93/100

Superchat alternatives

Superchat

4.8

(281)

Starting from

Per month

Free trial

Free version

Ease of Use

4.7

Features

4.6

Value for Money

4.4

Customer Support

4.9

Zoho Desk

4.5

(2.1K)

visit website

Starting from

Per month

Free trial

Free version

Ease of Use

4.4

Features

4.5

Value for Money

4.5

Customer Support

4.3

Tidio

4.7

(459)

visit website

Starting from

Per month

Free trial

Free version

Ease of Use

4.6

Features

4.6

Value for Money

4.5

Customer Support

4.6

Birdeye

4.7

(665)

visit website

Starting from

No pricing info

Free trial

Free version

Ease of Use

4.7

Features

4.6

Value for Money

4.5

Customer Support

4.6

Superchat pricing

Pricing options

Free plan

Subscription

Free trial

Pricing range

Value for money

4.4

281

Starting from

Per month

Per Feature

Superchat support options

Typical customers

Freelancers

Small businesses

Mid size businesses

Large enterprises

Platforms supported

Web

Android

iPhone/iPad

Support options

Chat

Phone Support

Knowledge Base

FAQs/Forum

Email/Help Desk

24/7 (Live rep)

Training options

In Person

Live Online

Webinars

Documentation

Videos

Superchat reviews

Overall rating

4.8

281

Positive reviews

Rating breakdown

Value for money
Ease of use
Features
Customer support
Likelihood to recommend9.35/10

Rating distribution

237

Pros

The overall experience is amazing, we love superchat and it has made our work much easier and faster.

Nicole F.

Talent Recruitment

I was also very impressed with both the representatives I spoke to. The software works like a dream and I had an annual ROI within 24 hours of going live.

Simon F.

Founding Director

Overall, very good and it's a system we consider to contribute positively to our business.

Martin H.

CEO

Cons

I often have demos of SAAS products and usually end up questioning what problem they are trying to solve or unimpressed by the system itself.

Simon F.

Founding Director

Currently the missing integrations and automations. But this is currently being published.

Csaba D.

CEO

Read all reviews

Superchat FAQs

Q. What type of pricing plans does Superchat offer?

Superchat has the following pricing plans:
Starting from: €79.00/month
Pricing model: Free, Subscription
Free Trial: Available | (No Credit Card required)

These products have better value for money

Q. Who are the typical users of Superchat?

Superchat has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business

Q. What languages does Superchat support?

Superchat supports the following languages:
German, English, French, Spanish

Q. Does Superchat support mobile devices?

Superchat supports the following devices:
Android, iPhone

Q. Does Superchat offer an API?

Yes, Superchat has an API available for use.

Q. What other apps does Superchat integrate with?

Superchat integrates with the following applications:
HubSpot Marketing Hub, Microsoft Outlook, WhatsApp, Zapier, Gmail, HubSpot CMS Hub, apomap, Instagram, HubSpot Sales Hub, HubSpot Service Hub

Q. What level of support does Superchat offer?

Superchat offers the following support options:
Chat, Phone Support, Knowledge Base, FAQs/Forum, Email/Help Desk, 24/7 (Live rep)