Gladly vs UJET

Zendesk Suite

Cisco Jabber

RingEX

Five9

Gorgias

Kustomer

Compare Gladly and UJET based on features, pricing, verified reviews, integrations & more on GetApp. Find out which software is best for your business in 2026.

The conversational AI platform for ecommerce that drives sales and resolves support inquiries through hyper-personalized, instant customer interactions.

Kustomer is the omnichannel customer management platform focused on delivering standout experiences - not resolving tickets.

Zendesk offers an AI-powered service platform that unifies conversations from multiple channels. It features AI agents for resolving inquiries, ticketing for support requests, and analytics for tracking service quality. Its Resolution Learning Loop technology enhances automation by integrating AI, human agents, and knowledge resources on one platform.

Gladly is the only CX AI that delivers cost savings AND customer devotion—built to engage, not deflect. Learn more at gladly.ai

Activity Tracking

AI Copilot

AI/Machine Learning

Alerts/Escalation

Automated Responses

Automated Routing

Automatic Call Distribution

Autoresponders

Batch Communications

Blended Call Center

Call Center Management

Call Conferencing

Call Logging

Call Monitoring

Call Recording

Call Routing

Call Scripting

Campaign Management

Canned Responses

Case Management

Chat/Messaging

Chatbot

Computer Telephony Integration

Content Management

Customer Communication

Customer Complaint Tracking

Customer Database

Customer Support

Customizable Branding

Dashboard

Document Storage

Email Management

Feedback Management

File Sharing

Forms Management

Help Desk Management

Inbound Call Center

Inbox Management

Interaction Tracking

Interactive Content

Issue Management

Issue Tracking

Knowledge Base Management

Knowledge Management

Live Chat

Macros/Templated Responses

Manual Dialer

Mobile Access

Multi-Channel Communication

Multi-Channel Data Collection

Multi-Channel Management

Natural Language Processing

Negative Feedback Management

On-Demand Communications

Online Voice Transmission

Outbound Call Center

Performance Metrics

Personalization

Predictive Analytics

Predictive Dialer

Proactive Chat

Progressive Dialer

Quality Assurance

Queue Management

Real-Time Chat

Real-time Consumer-facing Chat

Reporting/Analytics

Routing

Self Service Portal

Sentiment Analysis

Service Level Agreement (SLA) Management

SMS Messaging

Social Media Integration

Social Media Monitoring

Support Ticket Management

Survey/Poll Management

Surveys & Feedback

Template Management

Text Analysis

Third-Party Integrations

Transcripts/Chat History

Transfers/Routing

Voice Mail

Workflow Management

Gladly

Web-based

Vice President, Customer Support

We were starting from nothing and Gladly's unified suite of products and seamless integrations proved to be the solution that best fit our needs.

Customer Care Coordinator

The ability to have the customer as the focus and centralized around them is fantastic, it is the best system for customer support that I have used in 20 years.

Customer Service Representative 

Love how easy it is to help the customer in all forms of communication, everything being in one 🏼 place is beyond helpful. Not having to click through tabs is a life saver.

Affiliate Administrator

I loved the ability to communicate with our customers with ease. It also easy to organize your inbox which is convenient.

Customer Service Representative

Gladly is easy to use and makes everything easy to use! my overall experience is excellent and very satisfied.

Personal Trainer

The ability to see all customer interactions with those also on Gladly. The ability to add notes and tasks related to each customer helps keep things organized and the customer served.

Customer Service Associate

I love this software because of the many used and quality interactions.

Customer Service Team Lead

So easy to use to communicate with customers. They love the integration with shopify and how easy it is for us to locate orders.

Customer Service Agent

It is super user friendly, no need of anything like downloads, I may work anywhere and everywhere with Gladly.

Customer Relations Manager

The pricing works for our small team, it was easy to launch, support is responsive and helpful.

customer service

I dislike when you are trying to merge a call you have to press the hang-up button then it gives you the option to merge.

Director of Operations and CX

Gladly offers a true 360 degree view of our customers in a UI that is as easy as using a smartphone to text with.

It is the best tool for customer service that I've used in my life, and I've been working since 2014 on customer service.

CX/Soc Team Lead

Very easy to navigate topics, from email to phone, and has not crashed on us like prior software.

Team Lead

Reporting, it's hard to generate the per-hour reporting and small screen for writing an email.

Looking at a white screen all day is hard on the eyes.

Customer Service Rep

I like how they have added the features to cancel and refund within the website instead of access the student's accounts on a different website.

CX Advisor

It takes a while to adjust to the layout and design, and you have to be cautious to not have multiple tabs of it open or it will effect your analytics.

Gladly screenshot: Gladly's software in action

Gladly screenshot: Customer being informed of a flight status change with Gladly

Gladly screenshot: Customer conversation with Gladly AI

Gladly screenshot: Gladly's call summary in action

Large Enterprises

Mid Size Business

Small Business

Five9 is a contact center and call centre solution powered by artificial intelligence. The cloud-based solution provides omni-channel tools including inbound and outbound call management, predictive dialer, progressive dialer, chat, social customer service, automatic call distribution (ACD) and more

Designed to give you a flexible, mobile, and powerful cloud phone system. Experience HD-quality web, audio, and video, along with one-click functionality and webinar capabilities with RingCentral Video. Promote collaboration with team messaging, unlimited SMS, and more.

Cisco Jabber is a unified communications tool that provides businesses with instant messaging, voice & video calls, voice messaging, and web conferencing.  Features include file sharing, call forwarding, desktop sharing, persistent chat, active in-call controls, smartwatch compatibility, and more.

UJET is a modern cloud contact center software company with leading innovation in smartphone-era customer support on the web, phone, and mobile apps.

Activity Dashboard

Archiving & Retention

Automatic Outbound Dialer

Call Transfer

Communication Management

Customer Experience Management

Customer History

Customer Segmentation

File Transfer

Forecasting

Geotargeting

Mobile App

Monitoring

On-Demand Recording

Phone Key Input

Real-Time Reporting

Recording

Reporting & Statistics

SSL Security

Text to Speech

Voice Customization

VoIP

VoIP Connection

Workforce Management

UJET

Android

iPad

iPhone

Customer service representative 

Overall, it is great working with UJET to ensure our customers are satisfied. They seem to care about the service that they provide and I am happy to help them with that.

Customer service rep

Can be inconvenient if user is replying to something from the previous shift on another tab and receives a missed call as a result. Lack of consistency in countdown when receiving a call.

Proactive live order support agent

I reach out to customers along with business to resolve any issue possible and i am 98% successful doing so.

VP, Customer Support

Through configurable tables, we can create the perfect set up immediately and directly. The best part however, is that Ujet offers services designed to wow  customers while saving money.

Agent

I love Ujet's user-friendly interface and the new update makes it even greater great.

Customer Care

It appears as a user when working with multiple chats the messaging freezes within the phone application and sometimes does not work well with the other application that is integrated with it.

They are non-generic and flows naturally allowing ease of conversation and excellent customer service.

I like the ease of use and it's integration with other applications with the  Linux desktop environment I work under.

Great Experience, with UJET easy access and fun to use.

t3 support

First time using this software. I must say, im impressed with the UI and the ease of use in learning the software ins and outs.

SVP Products

The integration with UJET was seamless and very easy to implement.

Customer service representative

Overall it is very good very convenient in my job.

It is easy to navigate, all options are user friendly. You can easily be familiar with UJET and how it is used.

Customer Service Agent 

There is very low options for user customization, but there is for system admins. Unable to confirm any other features or a local channel for team members.

As an employee that is almost a year of using Ujet as a customer service a lot of feature I admire the most about this product.

Support Operations Manager

Although inexpensive, their product is certainly not cheap. They provide an easy to use telephony platform that always delivers exceptional call quality.

Customer Service Support

It can be a little quirky or perform strange things at times. For example, there have been a few occasions when I was in one UJET state, such as available, and it would change to unavailable.

call center agent

Easy to use,  We can track our daily calls and time allotted on each calls.

Gladly vs UJET Comparison (2026)

Gladly

UJET

Overview

Video & Screenshots

Pricing

User reviews

Key features

Integrations

Alternatives