LogMeIn Resolve vs Desk Manager

TeamViewer

Zendesk Suite

AnyDesk

Zoho Assist

TOPdesk

Tiflux

Compare LogMeIn Resolve and Desk Manager based on features, pricing, verified reviews, integrations & more on GetApp. Find out which software is best for your business in 2026.

TeamViewer enables secure remote access, IT management, and AI-driven solutions, serving 630,000+ customers with 2.5B+ installations.

AnyDesk is a remote desktop software accessible on all platforms, including Windows, MacOS, Linux, Android, and iOS. AnyDesk allows users to connect to computers remotely anywhere, anytime, and facilitates desktop sharing, remote support, and web presentation.

Quickly support remote customers through web-based, attended remote support sessions and manage remote computers effortlessly through unattended remote access.

Designed with today's SMBs in mind, LogMeIn Resolve is an all-in-one IT support software built to help IT professionals streamline their help desk by bringing together the tools they need to engage, identify problems, and fix issues faster.

Access Controls/Permissions

Active Directory Integration

Activity Dashboard

Activity Monitoring

Activity Tracking

AI/Machine Learning

Alerts/Escalation

Alerts/Notifications

Application Management

Assignment Management

Authentication

Automatic User/Device Recognition

Backup and Recovery

Collaboration Tools

Compliance Management

Configurable Workflow

Configuration Management

Customizable Branding

Customizable Fields

Customizable Forms

Dashboard

Data Management

Deployment Management

Device Management

Email Management

Endpoint Management

Enrollments/Onboarding

File Transfer

For MSPs

Help Desk Management

Incident Management

Inventory Management

Issue Auditing

Issue Management

Issue Scheduling

Issue Tracking

IT Asset Tracking

IT Reporting

Kiosk Mode

Location Tracking

Mobile Device Management

Monitoring

Patch Management

Policy Management

Prioritization

Problem Management

Real-Time Chat

Real-time Consumer-facing Chat

Real-Time Notifications

Real-Time Reporting

Real-Time Updates

Recurring Issues

Remote Access/Control

Remote Monitoring & Management

Remote Support

Remote Update/Installation

Reporting & Statistics

Reporting/Analytics

Screen Sharing

Secure Login

Security Management

Software Management

SSL Security

Support Ticket Management

Support Ticket Tracking

Task Management

Troubleshooting

Unattended Access

Usage Tracking/Analytics

Wireless Internet Access Control

LogMeIn Resolve

Android

Linux

Web-based

Windows

iPad

iPhone

Manager

The best features are the ability to obtain diagnostic information on the host machine with the click of a button and the ability to have other support team members join a session.

VP of Sales

Recently this issue has got worse and worse with no resolution for months and now has us looking for different remote support software.

Director

I used this software for years and have seen it through many different variations but it definitely remains my favourite. Its ease of use and complex features are made functional and fun to use.

IT Support Specialist

What I liked most about this software is the ease of use and the powerful UI based controls when running on your mobile device.

Documented-Information Officer

I like how I can easy setup the tool just by sending a fastsupport link to the user or better if machine has unattended remote support feature.

Company owner

The video and sound quality is super.its a powerful IT innovation tool.

reception

I'm sure all of this info is in the software information and I haven't read it but I have privacy issues and always worry about people logging onto my computer.

Architectural Consultant 

I like that it has always been around for me, and that it has such an easy way of connecting with my clients to assist them with their needs on their machines using our software.

Content Marketing Manager

GoToAssist is a fantastic tool for IT and customer support teams.

GoToAssist works like a charm, providing remote assistance to colleagues has never been that difficult.

Owner

I had major issues when I used this product. Many of my customers had problems opening it up on their computer for me to access remotely.

Technical Support Engineer

Recently there have been some issues with devices duplicating in the console for seemingly no reason.

The integration with knowledge base articles facilitated quick access to relevant information, enabling efficient issue resolution.

Tech Support Engineer 1

Overall, it is a good experience, it works for what it was created, but it has a room for improvement to raise the customer experience and the user experience as well.

I really like the products,it's value for your money and it's weath per cent.

Although this is a great product, cost can be high. Really try to work out a good deal with the vendor.

Sr. Associate Director of Technology

The product itself works well, easy to use, reliable, but the cost is just too high to keep using it. Especially when their are alternatives out there that have the same functionality but are cheaper.

Additionally, the integration with knowledge base articles and documentation made it easy to access relevant information and provide quick resolutions to customer issues.

LogMeIn Resolve screenshot: LogMeIn Resolve remote IT support

LogMeIn Resolve screenshot: LogMeIn Resolve ticketing view

LogMeIn Resolve screenshot: LogMeIn Resolve guided agent flow

Freelancers

Large Enterprises

Mid Size Business

Non Profit

Small Business

Zendesk's fully customizable help desk solution makes things easy on your customers, sets your teams up for success, and keeps your business in sync. Reach customers on any channel and equip your agents with a full history of all interactions, including those tracked from various app integrations.

TOPdesk is a service management platform for busy IT service teams that want to get things done. Packed with features and templates for processes like Incident Management, Asset Management and Change Management, TOPdesk is ready to use and quick to personalize. Our in-house experts are here to help.

Tiflux is a management system for ticket flows and customer service that makes it possible to adopt an omnichannel strategy with customizable channels, provides access to a complete dashboard to view tasks, and even joins invisible channels to generate tickets internally. Available in Portuguese.

We are a Brazilian company that offers an ESM platform on a global scale that facilitates operation and management.

LogMeIn Resolve vs Desk Manager Comparison (2026)

LogMeIn Resolve

Desk Manager

Overview

Video & Screenshots

Pricing

User reviews

Key features

Integrations

Alternatives