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HCL BigFix Service Management
AI-Powered Service Management. Insightful. Intelligent.
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HCL BigFix Service Management - 2026 Pricing, Features, Reviews & Alternatives
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HCL BigFix Service Management overview
What is HCL BigFix Service Management?
HCL BigFix Service Management is an AI-powered enterprise service management platform that streamlines incident, request, problem, change, and asset management through no-code workflows for fast, user-friendly onboarding.
The platform leverages intelligent automation, AI-driven insights, and seamless third-party integrations to improve operational efficiency, reduce costs, and elevate overall service management maturity. It also offers advanced security, anytime-anywhere accessibility, and scalability to support organizations of all sizes.
With built-in risk analysis and mitigation capabilities, HCL BigFix Service Management ensures strong governance and control. Its secure multi-tenancy architecture is purpose-built for shared hosting and multi-cloud environments, delivering robust data segregation across tenants, processes, configurations, transactions and support teams, making it well suited for both enterprises and Managed Service Providers (MSPs).
Key benefits of using HCL BigFix Service Management
Comprehensive Service Management: It provides a single platform for managing various business functions, including IT, HR, facilities, and legal services, without additional charges.
Advanced Security: It ensures secure access to data and applications, offering robust security features such as SAML and MFA for enhanced protection.
Cost-Effective: HCL BigFix Service Management offers significant savings, with approximately 70% lower total cost of ownership compared to leading competitors.
Easy Upgrades and Maintenance: With one-click on-demand upgrades and maintenance, the software is designed for simplicity and ease of use.
Enhanced Operational Efficiency and Productivity: HCL BigFix Service Management enhances service delivery efficiency and consistency through AI-powered automation, reducing operational costs and empowering users with self-service tools and knowledge resources for increased productivity.
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HCL BigFix Service Management alternatives
HCL BigFix Service Management
Starting from
No pricing info
Zendesk Suite
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Syncro
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129
Per month
FixMe.IT
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HCL BigFix Service Management integrations (2)
Top integrations
HCL BigFix Service Management support options
Typical customers
Platforms supported
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HCL BigFix Service Management FAQs
HCL BigFix Service Management has the following typical customers:
Large Enterprises, Mid Size Business, Small Business
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Q. What languages does HCL BigFix Service Management support?
HCL BigFix Service Management supports the following languages:
Arabic, Chinese (Simplified), English, French, German, Hindi, Indonesian, Japanese, Korean, Malay, Spanish, Thai, Vietnamese
Q. Does HCL BigFix Service Management offer an API?
Yes, HCL BigFix Service Management has an API available for use.
Q. What other apps does HCL BigFix Service Management integrate with?
HCL BigFix Service Management integrates with the following applications:
HCL BigFix AEX, Moogsoft
Q. What level of support does HCL BigFix Service Management offer?
HCL BigFix Service Management offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Chat