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Syncro Logo

Integrated RMM, PSA, and remote access platform

Last updated: October 2024

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Table of Contents

Syncro - 2025 Pricing, Features, Reviews & Alternatives

What is Syncro?

With Syncro, you get an all-in-one, unified, RMM, PSA and Rrmote access platform that automates tasks and streamlines your operations to grow your MSP business.

Our integrated, easy-to-use, customizable solution allows you to focus on generating more revenue by streamlining your business operations with scripting, integrated billing, contract management, ticketing, and much more.

Best of all, with Syncro, you get unlimited PC and Mac agent licenses to keep your overhead costs in check.

Benefits of using Syncro

Streamlines MSP business operations with RMM and PSA tools that reduce manual and repetitive tasks to increase your business efficiency, saving time and money,

Syncro's pricing model is all-inclusive. Simply pay per technician/user. There are no expensive per-device or per-client fees. You get unlimited Mac and PC agents to support all of your clients with ease.

Starting from

139

/user

Per month

view pricing plans
start trial
book a demo

Syncro's key features

GetApp's analysis of 31 verified user reviews collected between February 2022 and July 2024 identified Syncro's most critical features and how it performs according to users.

Remote Access/Control

Reviewers appreciate Syncro's Remote Access/Control capabilities, particularly its integration with Splashtop and SyncroLive. They find it valuable for providing timely support and reducing travel costs. Users report that it allows for easy logging into customer devices and accessing system information. However, some reviewers mention issues with cmd/powershell connectivity and laggy background access. They also highlight the need for multi-window multi-monitor support and better mobile functionality. Overall, users find it reliable and effective for remote support. Of the 20 Syncro users who gave detailed accounts of their use of Remote Access/Control, 95% rated this feature as important or highly important.


Patch Management

Reviewers highlight Syncro's Patch Management for its ease of configuration and automation of updates. They appreciate its ability to keep systems up to date and manage vulnerabilities. Users report that it helps maintain client PCs and mend issues efficiently. However, some mention challenges with tracking patch success and issues with machines showing as offline. They also note limitations with Windows updates and the need for more advanced capabilities. Despite these, users find it helpful for managing updates and scheduling scripts. Of the 22 Syncro users who gave detailed accounts of their use of Patch Management, 91% rated this feature as important or highly important.


All Syncro features

Features rating:

Dashboard
Customizable Fields
Customizable Branding
Help Desk Management
Calendar Management
Third-Party Integrations
Policy Management
Quotes/Estimates
Real-Time Data
Remote Monitoring & Management
Real-Time Monitoring
Issue Management
For MSPs
Real-Time Notifications
IT Asset Management
Reporting/Analytics
Deployment Management
Real-time Alerts
Support Ticket Management
Time & Expense Tracking
Time Tracking
Mobile Access
Remediation Management
Client Portal
Server Monitoring
Billing & Invoicing
Document Management
Resource Management
Real-Time Reporting
Activity Tracking
Anti Virus
Task Scheduling
Network Monitoring
Summary Reports
Threat Response
Scheduling
Service Level Agreement (SLA) Management
User Management
Workflow Management
Access Controls/Permissions
Activity Dashboard
Activity Monitoring
API
Backup and Recovery
Billable Items Tracking
Change Management
Configuration Management
Contract/License Management
CRM
Customizable Reports
Event Logs
Expense Tracking
Incident Management
Inventory Management
Invoice Management
Monitoring
Problem Management
Project Management

Syncro awards

Syncro alternatives

Syncro logo
4.6
(77)
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139

/user

Per month

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Free version
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Features
Value for Money
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4.7
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No pricing info

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N-sight logo
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Auvik logo
4.7
(77)
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ic-pricetag

No pricing info

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Syncro pricing

Value for money rating:

Starting from

139

/user

Per month

Pricing details
Subscription
Free trial
Free plan
Pricing range
view pricing plans
start trial

Syncro integrations (34)

Integrations rated by users

We looked through 77 user reviews, to identify which products are mentioned as Syncro integrations, and what is the users perception.

Integration rating: 4.8 (4)

It allows us to offer an extra service to our customers and helps us to ensure our contract customers are protected better.

Allows us to bundle and monitor antivirus for our customers in an efficient way.

It provides an additional level of security for our clients that we can monitor.

TD

Teri Dinning

Owner/IT Technician/Web Designer/Accounts

1/3

Integration rating: 4.2 (5)

This is critical for us to do the 'back end' of the accounting. There are some real quirks (like if a product is created AFTER an invoice is created - then added - some issues with sync arise) among other things but it works 95% of the time as expected. We were coming from MAS90 so this was a learning experience but QBO is excellent and works consistently.

Saves immense amount of time by eliminating duplication of work, not to mention avoiding a lot of potential human error.

PK

Paul Kopalek

Senior Network Engineer

1/2
Xero logo
Xero

Integration rating: 4.5 (2)

This stops the double handling of invoices from our ticketing system into our accounting system. only bugbear is that extra payments from the customer don't sync back into Syncro as a credit.

TD

Teri Dinning

Owner/IT Technician/Web Designer/Accounts

WooCommerce logo
WooCommerce

Integration rating: 3.0 (1)

We utilize this integration more as a "Well Why Not" approach as we sell some products online. As it doesn't always keep up with the stock levels correctly so we don't rely on it for that, more just for product generation on our website.

TD

Teri Dinning

Owner/IT Technician/Web Designer/Accounts

PayPal logo
PayPal

Integration rating: 2.0 (1)

Still trying to figure out this part for receiving payments. It is not as straightforward as you would think it would be.

YK

Yoel Klein

IT Admin

Debian logo
Debian

Integration rating: 5.0 (1)

Ability to integrate Debian server monitoring with everything else saves time

WB

William Bardon

Owner

Integration rating: 4.7 (3)

Integration rating: 5.0 (2)

Integration rating: 5.0 (2)

IT Glue logo
IT Glue

Integration rating: 5.0 (1)

Freshdesk logo
Freshdesk

Integration rating: 5.0 (1)

Integration rating: 3.0 (1)

Huntress logo
Huntress

Integration rating: 5.0 (1)

Integration rating: 4.0 (1)

Syncro support options

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

Chat
Phone Support
Email/Help Desk
Knowledge Base
FAQs/Forum

Training options

Webinars
Documentation
Live Online
Videos

Syncro reviews

Overall rating

4.6

/5

77

Positive reviews

95

%

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9.01/10
Rating distribution

5

4

3

2

1

54

19

3

1

0

Pros
It is great to help our customers, as easy to connect and watch live what they are doing. Also, helping them, without affecting their job, working in the background.
The platform has been nothing short of fantastic. The team behind the product are passionate, responsive and growth minded.
I am very happy and the community support is excellent, great value for money.
Cons
Correcting Errors on Paid Invoices with Online Credit Card or ACH Payments is Impossible Without Removing the Payment. With Serialized Products Attached it's a REAL Pain.
The interface is a little outdated and confusing.
Scripts don't always work. Some devices show offline even though they are online.

Syncro FAQs

Q. What type of pricing plans does Syncro offer?

Syncro has the following pricing plans:
Starting from: $139.00/month
Pricing model: Subscription
Free Trial: Available | (No Credit Card required)


Q. Who are the typical users of Syncro?

Syncro has the following typical customers:
Freelancers, Mid Size Business, Small Business


Q. What languages does Syncro support?

Syncro supports the following languages:
English


Q. Does Syncro offer an API?

Yes, Syncro has an API available for use.


Q. What other apps does Syncro integrate with?

Syncro integrates with the following applications:
Simplesat, WooCommerce, PayPal, Dropbox Business, Worldpay for Enterprise, Zapier, Bitdefender GravityZone, Microsoft Teams, ScalePad Lifecycle Manager, ShipRush, Stripe, ShipStation, IT Glue, MSP360 Managed Backup, Slack, Mission Control, Proofpoint Email Protection, Domotz, Webroot Business Endpoint Protection, Huntress, Quoter, Mailchimp, CloudRadial, Xero


Q. What level of support does Syncro offer?

Syncro offers the following support options:
Chat, Phone Support, Email/Help Desk, Knowledge Base, FAQs/Forum

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