Help Scout vs Helpjuice

Confluence

Zendesk Suite

Freshdesk

Intercom

Document360

Bloomfire

Compare Help Scout and Helpjuice based on features, pricing, verified reviews, integrations & more on GetApp. Find out which software is best for your business in 2026.

Zendesk offers an AI-powered service platform that unifies conversations from multiple channels. It features AI agents for resolving inquiries, ticketing for support requests, and analytics for tracking service quality. Its Resolution Learning Loop technology enhances automation by integrating AI, human agents, and knowledge resources on one platform.

Intercom is the only complete AI-first customer service platform, enhancing the customer experience, improving operational efficiency, and scaling with your business every step of the way. 

Freshdesk is a cloud-based, omnichannel customer service software for businesses of all sizes, with solutions that increase agent productivity and improve customer satisfaction.

Help Scout is a shared inbox, help center, and live chat software that gives your team the tools needed to easily manage customer communications. The platform offers a range of features, including AI-powered tools, integrations, and analytics, to empower both your team and your customers.

Access Controls/Permissions

Alerts/Notifications

Archiving & Retention

Automated Routing

Autoresponders

Canned Responses

Catalog Management

Chat/Messaging

Chatbot

Collaboration Tools

Communication Management

Configurable Workflow

Contact Database

Contact Management

Customer Communication

Customer Database

Customer History

Customizable Branding

Customizable Fields

Customizable Reports

Customizable Templates

Dashboard

Data Import/Export

Document Management

Document Storage

Email Management

Email Monitoring

Email Templates

Event Triggered Actions

Feedback Management

For Startups

Full Text Search

Help Desk Management

Inbox Management

Interaction Tracking

Knowledge Base Management

Knowledge Management

Lead Management

Live Chat

Macros/Templated Responses

Mobile Access

Mobile App

Multi-Channel Communication

Multi-Language

Multiple User Accounts

Performance Metrics

Prioritization

Process/Workflow Automation

Queue Management

Real-Time Chat

Real-time Consumer-facing Chat

Real-Time Monitoring

Real-Time Notifications

Real-Time Reporting

Reporting & Statistics

Reporting/Analytics

Response Management

Routing

Search

Search/Filter

Self Service Portal

Shared Inboxes

Signature Management

Single Sign On

Spam Blocker

SSL Security

Support Ticket Management

Support Ticket Tracking

Surveys & Feedback

Tagging

Text Editing

Third-Party Integrations

Widgets

Workflow Management

Help Scout

Android

Web-based

iPad

iPhone

Developer

In my 20 years I've never come across such an elegant solution as Help Scout. Everything works good, looks good.

Its ease of use, great search with keywords in the help guide area of clients. The ticketing system is great and integrates with Infusinsoft and Trello so we can transfer information between teams.

Founder and CEO at PhraseExpander

The product is very well designed, easy and natural to use. On top of that, their support is excellent and they reply very quickly.

Rep Communications Manager

Help Scout serves its purpose well. And I like the fun congratulatory messages it gives anytime a folder is cleared out.

CEO & co-founder

It was great that we could have used it without having to spend money on it, but it's soo good that it's definitely worth every penny.

Donor Support Associate

Escalating and de-escalating issues was pretty easy. Help Scout is a huge help for customer service, people oriented folks like me.

Office Lead

Due to the automated change of tickets after leaving notes or replying on some of them, I ended up replying or closing the wrong ones, and in a delicate work, this was frustrating.

Director of Operations

Help Scout integrates seamlessly with any workflow due to its options for integrations and ease of use.

The only real problem I've had is that the attachment system gets stuck whenever I try to upload by dragging files into the window.

R&D Specialist

The biggest advantage is that it is easy to use and low cost. Plus, they are very Startup friendly company.

Great security too and functional system. The BI features are well appreciated.

Email management is no longer a source of frustration.

Web Designer

They were even nice enough to extend my trial because I hadn't gone through all of the features in depth yet.

Cloud consultant

Help Scout is a very user intuitive and helpful tool to keep all your customer support interactions gathered and managed in a single place.

Nice integration with E-commerce platform Woocommerce.

Operations

Very positive, it's what we were looking for. It has all the core features a support team needs but without countless extras that end up being noise.

The reporting is also useful for creating guides based on real search terms.

IT Help Desk

They also made some changes to the reporting which at least made our lives a little more difficult for the type of reporting we were doing.

Help Scout screenshot: Manage all your team email inboxes, like support@, sales@, and finance@, in one tool.

Help Scout screenshot: Whether you have a team of 5 or 500, Help Scout keeps everyone on the same page so nothing slips through the cracks.

Help Scout screenshot: With Help Scout's familiar interface, your team can start responding to emails in minutes. Plus, get access to organization, automation, and collaboration tools to make your job easier.

Help Scout screenshot: Reduce your support volume by at least 30% with a knowledge base that's designed for customer self-service.

Help Scout screenshot: Reports let you evaluate your team's volume by channel, busiest hours, and trending topics among your customers.

Freelancers

Large Enterprises

Mid Size Business

Non Profit

Small Business

Document360 is an AI-powered knowledge base platform that enables users to create and publish self-service knowledge bases, product manuals, and API docs using documentation, categorization, editing, and branding features like markdown support, version management and rollback, and more.

Bloomfire makes it simple to find and share knowledge across teams and organizations. By bringing all company knowledge into one secure, searchable platform, Bloomfire helps teams stay aligned, work efficiently, and make informed decisions.

Confluence is a remote-friendly workspace offering a centralized platform for documentation, collaboration, and knowledge sharing. Its AI-based tools via Rovo assist teams in drafting, brainstorming, and turning ideas into plans. Confluence supports live docs, whiteboards, databases, and templates to meet diverse needs while integrating seamlessly with Atlassian products and third-party tools.

Helpjuice is a web-based knowledge base software that helps small, mid-size and large businesses centralize all relevant content to help employees & customers

Active Directory Integration

Activity Dashboard

Activity Tracking

Commenting/Notes

Content Library

Content Management

Customizable Forms

Decision Support

Discussions/Forums

Drag & Drop

Drag & Drop Editor

Email Alerts

Employee Onboarding

Pre-built Templates

Rich Text Editor

SEO Management

Templates

User Management

Web Notifications

Website Integration

WYSIWYG Editor

Helpjuice

Linux

Windows

Tech Support Team Lead

Very easy to use, excellent editor, great value for the money, ability to customize the 'theme' to your liking.

Product Manager

So far so good, love our new help center and love the future I see using HelpJuice here at Pura.

As the manager of a customer service team, I appreciate HelpJuice's customer service so much. They are outstanding and answer any and all questions immediately.

It's features are very well crafted and they truly fulfill the promise to decrease the need for more support staff. Our customers love the intelligent search feature.

That being said, it's most helpful if you go in with a clear vision of what you want to achieve and they will help you get there.

Customer Success Manager

We were then bowled over by their awesome team, who is always a quick note away with assistance. Very excited to be growing with HelpJuice.

Digital Analyst

Image storage is problematic - there is no folder system for images, so they quickly get lost in an endless feed.

Super easy to get started and launch a great looking knowledge base with minimal work.

Knowledge Manager

Overall, our team has greatly benefited from switching to Helpjuice. They've made us feel like they're invested in our success.

Founder

Extremely easy to use, powerful analytics, easy integration in website.

Easy to use and customize, great customer service.

SVP Product / Technology

In minutes I had someone from Helpjuice contact me and we were able to get our help site customized, populated, and live. They were exceptional and quick to make the customizations we needed.

Vice-President

No more document all over the network hard to find to share knowledge.

Director of Customer Experience

It's so easy to customize by having direct access to the HTML and CSS files in addition to the themes/templates they provide.

Article creation and editing is intuitive for new users. Customization is key, either no-code through the built in template and customization requests or with easy access and editing of the code.

Trainer

Well, sometimes had local problems with connecting, but i don't know what was the reason.

No livechat automation, but I understand that is in the works.

You can build a complex solution and integrate email support, SSO, subdomains, etc. or a very basic knowledge base.

Helpjuice screenshot: Over 100+ Examples to Chose from! We'll even help you with the Customization process.

Helpjuice screenshot: Over a Dozen of Themes to Chose from & Endless Customization Abilities.

Helpjuice screenshot: Very Powerful Google-Docs-like Editor. Cross-reference other articles, insert internal-only sections, troubleshooting and dozens of more features, all uber-simple to use with 0 training required.

Helpjuice screenshot: 45+ Analytics Datapoints. Know more than who searched for what – understand your organization's knowledge gaps, best performing articles & how to grow your knowledge base – all in 1 dashboard + weekly email updates/notices.

Help Scout vs Helpjuice Comparison (2026)

Help Scout

Helpjuice

Overview

Video & Screenshots

Pricing

User reviews

Key features

Integrations

Alternatives