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Help Scout vs Helpjuice Comparison (2026)
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Good recommendations?
Help Scout
5
156
4
56
3
13
2
0
1
1
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Helpjuice
5
78
4
23
3
2
2
1
1
0
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Overview
Help Scout is a customer support platform built for growing teams to deliver top-notch customer service. When you sign up, you get access to an entire suite of tools — including shared inbox, knowledge base, and live chat software — all built to help you create the best customer experience possible.
Helpjuice is a web-based knowledge base software that helps small, mid-size and large businesses centralize all relevant content to help employees & customers
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
Video & Screenshots
Pricing
User reviews
4.6
226
5
4
3
2
1
156
56
13
0
1
- Value for money
- Ease of use
- Features
- Customer support
4.7
104
5
4
3
2
1
78
23
2
1
0
- Value for money
- Ease of use
- Features
- Customer support
Pros
Krystal M.
People Operations
Krystal M.
People Operations
Krystal M.
People Operations
Pros
Kevin W.
Continuous Improvement Manager
Kathryn W.
Communications Manager
Kathryn W.
Communications Manager
Cons
Josef S.
Technical Support Specialist
Thomas P.
Head of Customer Success
Kitti B.
Head of Customer Success
Cons
Myr B.
Learning and Enablement Mgr
Justin S.
Technical Advisor
Ischtar T.
Digital Analyst
- Vendor responds to reviews
- Last review4 months ago
- Vendor responds to reviews
- Last review4 months ago
Key features
- Total features76
- API
- Access Controls/Permissions
- Active Directory Integration
- Activity Dashboard
- Activity Tracking
- Alerts/Notifications
- Archiving & Retention
- Automated Routing
- Autoresponders
- Canned Responses
- Catalog Management
- Chat/Messaging
- Chatbot
- Collaboration Tools
- Commenting/Notes
- Communication Management
- Configurable Workflow
- Contact Database
- Contact Management
- Content Library
- Content Management
- Customer Communication
- Customer Database
- Customer History
- Customizable Branding
- Customizable Fields
- Customizable Forms
- Customizable Reports
- Customizable Templates
- Dashboard
- Data Import/Export
- Decision Support
- Discussions/Forums
- Document Management
- Document Storage
- Drag & Drop
- Drag & Drop Editor
- Email Alerts
- Email Management
- Email Monitoring
- Email Templates
- Employee Onboarding
- Event Triggered Actions
- Feedback Management
- For Startups
- Full Text Search
- Help Desk Management
- Inbox Management
- Interaction Tracking
- Knowledge Base Management
- Knowledge Management
- Lead Management
- Live Chat
- Macros/Templated Responses
- Mobile Access
- Mobile App
- Multi-Channel Communication
- Multi-Language
- Multiple User Accounts
- Performance Metrics
- Pre-built Templates
- Prioritization
- Queue Management
- Real-Time Chat
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Reporting
- Real-time Consumer-facing Chat
- Reporting & Statistics
- Reporting/Analytics
- Response Management
- Rich Text Editor
- Routing
- SEO Management
- SSL Security
- Search
- Search/Filter
- Self Service Portal
- Shared Inboxes
- Signature Management
- Single Sign On
- Spam Blocker
- Support Ticket Management
- Support Ticket Tracking
- Surveys & Feedback
- Tagging
- Templates
- Text Editing
- Third-Party Integrations
- Ticket Management
- User Management
- WYSIWYG Editor
- Web Notifications
- Website Integration
- Widgets
- Workflow Automation
- Workflow Management
- Total features55
- API
- Access Controls/Permissions
- Active Directory Integration
- Activity Dashboard
- Activity Tracking
- Alerts/Notifications
- Archiving & Retention
- Automated Routing
- Autoresponders
- Canned Responses
- Catalog Management
- Chat/Messaging
- Chatbot
- Collaboration Tools
- Commenting/Notes
- Communication Management
- Configurable Workflow
- Contact Database
- Contact Management
- Content Library
- Content Management
- Customer Communication
- Customer Database
- Customer History
- Customizable Branding
- Customizable Fields
- Customizable Forms
- Customizable Reports
- Customizable Templates
- Dashboard
- Data Import/Export
- Decision Support
- Discussions/Forums
- Document Management
- Document Storage
- Drag & Drop
- Drag & Drop Editor
- Email Alerts
- Email Management
- Email Monitoring
- Email Templates
- Employee Onboarding
- Event Triggered Actions
- Feedback Management
- For Startups
- Full Text Search
- Help Desk Management
- Inbox Management
- Interaction Tracking
- Knowledge Base Management
- Knowledge Management
- Lead Management
- Live Chat
- Macros/Templated Responses
- Mobile Access
- Mobile App
- Multi-Channel Communication
- Multi-Language
- Multiple User Accounts
- Performance Metrics
- Pre-built Templates
- Prioritization
- Queue Management
- Real-Time Chat
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Reporting
- Real-time Consumer-facing Chat
- Reporting & Statistics
- Reporting/Analytics
- Response Management
- Rich Text Editor
- Routing
- SEO Management
- SSL Security
- Search
- Search/Filter
- Self Service Portal
- Shared Inboxes
- Signature Management
- Single Sign On
- Spam Blocker
- Support Ticket Management
- Support Ticket Tracking
- Surveys & Feedback
- Tagging
- Templates
- Text Editing
- Third-Party Integrations
- Ticket Management
- User Management
- WYSIWYG Editor
- Web Notifications
- Website Integration
- Widgets
- Workflow Automation
- Workflow Management
Integrations
- Total integrations71
- AUDITWorks
- ActiveCampaign
- Aircall
- AppFollow
- Asana
- BriteVerify
- Campaign Monitor by Marigold
- Capsule
- ChannelReply
- ChargeDesk
- Chatra
- ChurnZero
- CircleLoop
- Clockify
- Close
- CloudTalk
- Constant Contact
- Contact Cloud
- Cyfe
- Databox
- Everhour
- Fivetran
- Fleep
- FormKeep
- FreshBooks
- Freshdesk
- FullContact
- Fullstory
- Geckoboard
- Gmail
- Google Drive
- Google Sheets
- Google Workspace
- Gravity Forms
- Help Desk Migration
- Heymarket
- Highrise
- HubSpot CRM
- Jira
- JustCall
- Kissmetrics
- Klaviyo
- Lime Connect
- Linear
- Make
- Microsoft SharePoint
- Microsoft Teams
- Mixpanel
- MySQL
- Nicereply
- Olark
- OnePageCRM
- Paperform
- Pipedrive
- Plecto
- Portfolio Manager
- Process Street
- Salesforce Platform
- Salesforce Starter
- Segment
- Shopify
- Slack
- Smith.ai
- Squarespace
- Supademo
- SurveyMonkey
- Talkdesk
- Textline
- Trello
- Weglot
- WooCommerce
- WordPress
- Wufoo
- XTM Transifex
- Zapier
- Zendesk QA
- Zendesk Suite
- elevio
- iorad
- unitQ
- Total integrations14
- AUDITWorks
- ActiveCampaign
- Aircall
- AppFollow
- Asana
- BriteVerify
- Campaign Monitor by Marigold
- Capsule
- ChannelReply
- ChargeDesk
- Chatra
- ChurnZero
- CircleLoop
- Clockify
- Close
- CloudTalk
- Constant Contact
- Contact Cloud
- Cyfe
- Databox
- Everhour
- Fivetran
- Fleep
- FormKeep
- FreshBooks
- Freshdesk
- FullContact
- Fullstory
- Geckoboard
- Gmail
- Google Drive
- Google Sheets
- Google Workspace
- Gravity Forms
- Help Desk Migration
- Heymarket
- Highrise
- HubSpot CRM
- Jira
- JustCall
- Kissmetrics
- Klaviyo
- Lime Connect
- Linear
- Make
- Microsoft SharePoint
- Microsoft Teams
- Mixpanel
- MySQL
- Nicereply
- Olark
- OnePageCRM
- Paperform
- Pipedrive
- Plecto
- Portfolio Manager
- Process Street
- Salesforce Platform
- Salesforce Starter
- Segment
- Shopify
- Slack
- Smith.ai
- Squarespace
- Supademo
- SurveyMonkey
- Talkdesk
- Textline
- Trello
- Weglot
- WooCommerce
- WordPress
- Wufoo
- XTM Transifex
- Zapier
- Zendesk QA
- Zendesk Suite
- elevio
- iorad
- unitQ
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