Help Scout vs Intercom Comparison Chart

Summary
Pricing
Details
Top features
Typical customers
Support options
Mobile apps
Android
iPhone/iPad
User reviews
Value for money
Ease of use
Features
Customer support
Users recommended to a colleague
Integrations
Social presence
Facebook
Twitter


Reviews

Melissa Barnum

Love Help Scout

2018-01-13

Pros

I love all of the features that Help Scout offers. We're a growing CS department and it's scaled with us quite nicely. Our Developers are able to customize is for us and it's quite easy to use.

Cons

And, it would awesome if they implemented a live chat feature, so we didn't have to use Intercom in addition to HS.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No
Help Scout Reviews
Help Scout
Web-based help desk designed for better customer experience
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