getapp-logo

App comparison

Add up to 4 apps below to see how they compare. You can also use the "Compare" buttons while browsing.

GetApp offers objective, independent research and verified user reviews. We may earn a referral fee when you visit a vendor through our links. 

Help Scout vs ServiceNow Customer Service Management Comparison (2026)

Add to Compare

Compare similar apps

Dynamics 365 logo

Dynamics 365

4.4

Zendesk Suite logo

Zendesk Suite

4.4

Freshdesk logo

Freshdesk

4.5

RingEX logo

RingEX

4.2

Intercom logo

Intercom

4.5

SAP Customer Experience logo

SAP Customer Experience

4.3

Good recommendations?

Help Scout logo

Help Scout

83pts

ServiceNow Customer Service Management logo

ServiceNow Customer Service Management

Overview

Category Leaders

Help Scout is a shared inbox, help center, and live chat software that gives your team the tools needed to easily manage customer communications. The platform offers a range of features, including AI-powered tools, integrations, and analytics, to empower both your team and your customers.

ServiceNow Customer Service Management (CSM) is a comprehensive product designed simplify and improve the customer service experience. With CSM, companies can streamline their processes, automate their workflows, and provide self-service options for customers to engage on their channel of choice.

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

Pricing

User reviews

Key features

Integrations

Alternatives

Explore similar apps