HelpDesk vs Gorgias

HubSpot CRM

Zendesk Suite

Freshdesk

Zoho Desk

Help Scout

eDesk

Compare HelpDesk and Gorgias based on features, pricing, verified reviews, integrations & more on GetApp. Find out which software is best for your business in 2026.

Zendesk's fully customizable help desk solution makes things easy on your customers, sets your teams up for success, and keeps your business in sync. Reach customers on any channel and equip your agents with a full history of all interactions, including those tracked from various app integrations.

Freshdesk is a cloud-based, omnichannel customer service software for businesses of all sizes, with solutions that increase agent productivity and improve customer satisfaction.

Zoho Desk, Zoho's flagship web-based customer service software, helps businesses of all sizes and types deliver superior customer service without spending a fortune.

HelpDesk is an online ticketing system that simplifies your customer service efforts. Delight your customers with excellent support, and resolve tickets faster. Personalised messages will increase your customer satisfaction.

Access Controls/Permissions

Activity Dashboard

Activity Tracking

AI Copilot

AI Summarization

AI/Machine Learning

Alerts/Escalation

Alerts/Notifications

Assignment Management

Automated Responses

Automated Routing

Autoresponders

Batch Communications

Call Center Management

Canned Responses

Case Management

Chat/Messaging

Chatbot

Collaboration Tools

Commenting/Notes

Complaint Monitoring

Compliance Management

Configurable Workflow

Content Management

Conversation Intelligence

CSAT Survey Structure

Customer Complaint Tracking

Customer Database

Customer Experience Management

Customer History

Customer Segmentation

Customer Service Analytics

Customizable Branding

Customizable Fields

Customizable Forms

Customizable Reports

Customizable Templates

Dashboard

Data Import/Export

Data Security

Data Visualization

Email Management

Email Templates

Engagement Tracking

Feedback Management

Forms Management

Help Desk Management

Inbox Management

Interaction Tracking

Interactive Content

Issue Auditing

Issue Management

Issue Scheduling

Issue Tracking

Key Performance Indicators

Knowledge Base Management

Live Chat

Macros/Templated Responses

Mobile Access

Monitoring

Multi-Channel Communication

Multi-Channel Management

Multi-Language

Multiple Data Sources

NPS Survey Structure

On-Demand Communications

Performance Metrics

Personalization

Predictive Analytics

Prioritization

Process/Workflow Automation

Project Management

Projections

Quality Assurance

Queue Management

Real-Time Chat

Real-Time Monitoring

Real-Time Notifications

Real-Time Reporting

Real-Time Updates

Recurring Issues

Reporting & Statistics

Reporting/Analytics

Role-Based Permissions

Routing

Rules-Based Workflow

Search/Filter

Secure Data Storage

Self Service Portal

Sentiment Analysis

Service Level Agreement (SLA) Management

Single Sign On

Social Media Integration

SSL Security

Support Ticket Management

Support Ticket Tracking

Survey/Poll Management

Surveys & Feedback

HelpDesk

Web-based

Technical Support Specialist

It's easy to set up, admin and configure to your needs. The great benefit is integrating with other apps from LiveChat to expand or minimize your customer experience down to your needs.

Administrative Assistant

There is an obvious lack of control over training,  nuances can be lost. Customers may find it too impersonal.

Account Manager

I do like the ease of functionality. It is pretty straight forward to use.

Director

The clean design and ease of use are what I like most about HelpDesk.

Customer Service Representative

Great experience with HelpDesk. Been using this tool to effectively communicate with patients and doctors.

Online Evangelism Innovator

I appreciate the HelpDesk system, because it is competitive with features and and pricing to other similar services.

customer service

I love that it is very easy to use and not complicated at all.

Field Service Technical Support

I enjoy my experience with HelpDesk. I am able to help customers and solve their issues in an efficient manner.

I love that HelpDesk integrates with the other products we're using from Text Inc., like LiveChat and ChatBot.

Marketing Director

It's been great so far, it has helped us improve our customer service department and revenue.

Supervisor of Candidate Services

Emails get caught in Spam sometimes when they aren't spam.

Developer / Technical Support

I find it especially helpful for some of our non-technical co-workers, compared to other support software we've used which required some extensive instructions to help onboarding coworkers.

Marketing Manager 

The beautiful design offers stability and lets us easily handle tickets and build customer relationships. Service to our clients has improved so much since starting to use HelpDesk.

It is very easy to integrate with any kind of product. Users in our SAAS can now in a matter of 2 clicks give us feedback or request some customer support.

Senior Finance Specialist

It is an efficient, helpful, useful and fast program.

Customer support agent

That you can track very easy important chats or tickets that you need again.

Also we lack of analysis data, we cant know which our selling products receive most tickets.

Head of Technical Team

I dislike the introduction of the new plan rather  suddenly, taking away features of the team plan.

HelpDesk screenshot: Screenshot of the Text App main dashboard showing a unified workspace with customer conversations, ticket management, and analytics panels. It highlights how teams can monitor support performance and handle multi-channel communication from one place.

HelpDesk screenshot: Screenshot of the Traffic view displaying real-time visitor activity, engagement sources, and live chat volume. Charts and metrics show how customers interact across website touchpoints.

HelpDesk screenshot: Screenshot of the Text App chat widget embedded on a website. The live conversation window shows a chat between a customer and an agent, demonstrating branded design and instant support capabilities.

HelpDesk screenshot: Screenshot showing Text Intelligence suggesting AI-generated replies during a customer conversation. It illustrates how the AI assists agents with smart recommendations and automated tagging.

HelpDesk screenshot: Screenshot of the AI Agents dashboard displaying automated chat conversations. It shows how AI bots handle routine inquiries, escalate complex cases, and track resolution accuracy.

HelpDesk screenshot: Screenshot of the no-code workflow builder with drag-and-drop elements for creating automations. It highlights visual triggers and actions for tasks like ticket routing or CRM updates.

HelpDesk screenshot: Screenshot of the Campaigns panel showing pop-ups, banners, and automated messages. It demonstrates tools for proactive engagement, onboarding, and targeted promotions.

HelpDesk screenshot: Screenshot of the reporting dashboard with performance charts showing CSAT, resolution rates, and agent activity. It provides an overview of support efficiency and customer satisfaction trends.

Freelancers

Large Enterprises

Mid Size Business

Non Profit

Public Administrations

Small Business

Help Scout is a shared inbox, help center, and live chat software that gives your team the tools needed to easily manage customer communications. The platform offers a range of features, including AI-powered tools, integrations, and analytics, to empower both your team and your customers.

HubSpot CRM is a lead management solution that helps businesses with recording calls, logging emails and managing customer data. It has been designed from the ground up and is ready to eliminate manual work and actually help sales teams. It was built ready for the modern world to help users get running and start selling.

eDesk’s AI-powered customer service software is designed specifically for eCommerce businesses, to take the complexity out of managing multiple marketplaces, webstore and social media support.

The conversational AI platform for ecommerce that drives sales and resolves support inquiries through hyper-personalized, instant customer interactions.

Contact Management

File Sharing

Offline Form

Proactive Chat

Real-time Consumer-facing Chat

Social Media Monitoring

Tagging

Template Management

Third-Party Integrations

Transfers/Routing

Workflow Management

Gorgias

Android

iPhone

Co-Owner & Operations Director

Our account manager is super knowledgeable and has the ability to assess our use of the platform and make recommendations on how we can improve the experience.

Senior CX and Operations Manager

Our team is so glad we found Gorgias. It has impacted our team's time in a very psositive way and customers have been very pleased with how quickly we are able to reply to them.

Content Marketing Manager

We were in need of a more efficient, effective platform where we could organize and communicate amongst ourselves and to our customer base. Gorgias did that for us and we are grateful for it.

I am highly impressed with this software and the great integration with Shopify.

Senior Community Manager

I dislike that it's difficult to customize and some of the key functions that would really help how the platform performs are difficult to use or fail to work sometimes.

We have all our customer service happening in one place. The ability to chat, email, phone, talk on FB messenger, all while we have the customer's shopify sale within the screen is amazing.

Head of Customer Experience

I've used other platforms where everything was separate so it's nice to have it together. The data is helpful in sharing my team's successes with our management.

The functionality and ease of use is great for a small and nimble team.

We love the ability to connect multiple channels and house all our customer service in one dashboard.

Director of Marketing and Operations

We're a small brand, but Gorgias helps us manage tickets across social platforms, voicemail, and most importantly, emails. We love the integration with Shopify.

owner

We like the ease of use and how it inegrates with shopify.

General Manager

The reality is that some of the integrations that have been missing for our company are launching as they have mentioned these updates in the past two Update Webinars.

Owner

Pricing structure makes a ton of sense and is by ticket, not by seat, which for a small company where we all need transparency into what's going on in the service side of things is great.

Setting up workflows can be annoying if you have to use tags, open/close status, etc.

Senior Director Sales Marketing

You can get your job done quickly and neatly with the many useful tools and extensions it provides. When you need assistance, Gorgias is there for you.

HelpDesk vs Gorgias Comparison (2026)

HelpDesk

Gorgias

Overview

Video & Screenshots

Pricing

User reviews

Key features

Integrations

Alternatives