HelpDesk vs HubSpot Service Hub

Zoho CRM

Zendesk Suite

Freshdesk

Zoho Desk

Intercom

JIRA Service Management

Compare HelpDesk and HubSpot Service Hub based on features, pricing, verified reviews, integrations & more on GetApp. Find out which software is best for your business in 2026.

Zendesk's fully customizable help desk solution makes things easy on your customers, sets your teams up for success, and keeps your business in sync. Reach customers on any channel and equip your agents with a full history of all interactions, including those tracked from various app integrations.

Freshdesk is a cloud-based, omnichannel customer service software for businesses of all sizes, with solutions that increase agent productivity and improve customer satisfaction.

Zoho Desk, Zoho's flagship web-based customer service software, helps businesses of all sizes and types deliver superior customer service without spending a fortune.

HelpDesk is an online ticketing system that simplifies your customer service efforts. Delight your customers with excellent support, and resolve tickets faster. Personalised messages will increase your customer satisfaction.

Access Controls/Permissions

Activity Dashboard

Activity Tracking

AI Copilot

AI Summarization

AI/Machine Learning

Alerts/Escalation

Alerts/Notifications

Assignment Management

Automated Responses

Automated Routing

Autoresponders

Batch Communications

Call Center Management

Canned Responses

Case Management

Chat/Messaging

Chatbot

Collaboration Tools

Commenting/Notes

Complaint Monitoring

Compliance Management

Configurable Workflow

Content Management

Conversation Intelligence

CSAT Survey Structure

Customer Complaint Tracking

Customer Database

Customer Experience Management

Customer History

Customer Segmentation

Customer Service Analytics

Customizable Branding

Customizable Fields

Customizable Forms

Customizable Reports

Customizable Templates

Dashboard

Data Import/Export

Data Security

Data Visualization

Email Management

Email Templates

Engagement Tracking

Feedback Management

Forms Management

Help Desk Management

Inbox Management

Interaction Tracking

Interactive Content

Issue Auditing

Issue Management

Issue Scheduling

Issue Tracking

Key Performance Indicators

Knowledge Base Management

Live Chat

Macros/Templated Responses

Mobile Access

Monitoring

Multi-Channel Communication

Multi-Channel Management

Multi-Language

Multiple Data Sources

NPS Survey Structure

On-Demand Communications

Performance Metrics

Personalization

Predictive Analytics

Prioritization

Process/Workflow Automation

Project Management

Projections

Quality Assurance

Queue Management

Real-Time Chat

Real-Time Monitoring

Real-Time Notifications

Real-Time Reporting

Real-Time Updates

Recurring Issues

Reporting & Statistics

Reporting/Analytics

Role-Based Permissions

Routing

Rules-Based Workflow

Search/Filter

Secure Data Storage

Self Service Portal

Sentiment Analysis

Service Level Agreement (SLA) Management

Single Sign On

Social Media Integration

SSL Security

Support Ticket Management

Support Ticket Tracking

Survey/Poll Management

Surveys & Feedback

HelpDesk

Web-based

Technical Support Specialist

It's easy to set up, admin and configure to your needs. The great benefit is integrating with other apps from LiveChat to expand or minimize your customer experience down to your needs.

Administrative Assistant

There is an obvious lack of control over training,  nuances can be lost. Customers may find it too impersonal.

Account Manager

I do like the ease of functionality. It is pretty straight forward to use.

Director

The clean design and ease of use are what I like most about HelpDesk.

Customer Service Representative

Great experience with HelpDesk. Been using this tool to effectively communicate with patients and doctors.

Online Evangelism Innovator

I appreciate the HelpDesk system, because it is competitive with features and and pricing to other similar services.

customer service

I love that it is very easy to use and not complicated at all.

Field Service Technical Support

I enjoy my experience with HelpDesk. I am able to help customers and solve their issues in an efficient manner.

I love that HelpDesk integrates with the other products we're using from Text Inc., like LiveChat and ChatBot.

Marketing Director

It's been great so far, it has helped us improve our customer service department and revenue.

Supervisor of Candidate Services

Emails get caught in Spam sometimes when they aren't spam.

Developer / Technical Support

I find it especially helpful for some of our non-technical co-workers, compared to other support software we've used which required some extensive instructions to help onboarding coworkers.

Marketing Manager 

The beautiful design offers stability and lets us easily handle tickets and build customer relationships. Service to our clients has improved so much since starting to use HelpDesk.

It is very easy to integrate with any kind of product. Users in our SAAS can now in a matter of 2 clicks give us feedback or request some customer support.

Senior Finance Specialist

It is an efficient, helpful, useful and fast program.

Customer support agent

That you can track very easy important chats or tickets that you need again.

Also we lack of analysis data, we cant know which our selling products receive most tickets.

Head of Technical Team

I dislike the introduction of the new plan rather  suddenly, taking away features of the team plan.

HelpDesk screenshot: Screenshot of the Text App main dashboard showing a unified workspace with customer conversations, ticket management, and analytics panels. It highlights how teams can monitor support performance and handle multi-channel communication from one place.

HelpDesk screenshot: Screenshot of the Traffic view displaying real-time visitor activity, engagement sources, and live chat volume. Charts and metrics show how customers interact across website touchpoints.

HelpDesk screenshot: Screenshot of the Text App chat widget embedded on a website. The live conversation window shows a chat between a customer and an agent, demonstrating branded design and instant support capabilities.

HelpDesk screenshot: Screenshot showing Text Intelligence suggesting AI-generated replies during a customer conversation. It illustrates how the AI assists agents with smart recommendations and automated tagging.

HelpDesk screenshot: Screenshot of the AI Agents dashboard displaying automated chat conversations. It shows how AI bots handle routine inquiries, escalate complex cases, and track resolution accuracy.

HelpDesk screenshot: Screenshot of the no-code workflow builder with drag-and-drop elements for creating automations. It highlights visual triggers and actions for tasks like ticket routing or CRM updates.

HelpDesk screenshot: Screenshot of the Campaigns panel showing pop-ups, banners, and automated messages. It demonstrates tools for proactive engagement, onboarding, and targeted promotions.

HelpDesk screenshot: Screenshot of the reporting dashboard with performance charts showing CSAT, resolution rates, and agent activity. It provides an overview of support efficiency and customer satisfaction trends.

Freelancers

Large Enterprises

Mid Size Business

Non Profit

Public Administrations

Small Business

Intercom is the only complete AI-first customer service platform, enhancing the customer experience, improving operational efficiency, and scaling with your business every step of the way. 

JIRA  Service Management is an AI-based platform that unites teams to deliver exceptional service experiences. It helps managers scale support across IT, HR, engineering, and customer service with customizable help centers, automated workflows, and self-service tools. Featuring virtual agents and integration with Atlassian's teamwork graph, it connects people, work, and goals while reducing disruptions and improving incident resolution.

Zoho CRM is a cloud-based customer relationship management (CRM) solution that helps businesses of all sizes close deals smarter, better and faster. The solution lets businesses reach customers through every channel, including telephone, email, social media, and live chat.

HubSpot Service Hub is a cloud-based customer service platform, which aims to simplify processes for managing customer queries & improving client engagement. It allows users to connect with customers via live chat, one-to-one customer communication, conversational bots, and more.

Account Alerts

Account Management

Analytics

Calendar Management

Client Management

Communication Management

Contact Database

Contact Management

Customer Engagement

Customer Management

Customer Support

Document Storage

Event Triggered Actions

Geotargeting

Health Score

Knowledge Management

Lead Generation

Marketing Automation

NPS of Customers

Offline Form

Onboarding

Proactive Chat

Real-Time Analytics

Real-time Consumer-facing Chat

Real-Time Data

Search

Task Management

Templates

Third-Party Integrations

Transcripts/Chat History

Transfers/Routing

Usage Tracking/Analytics

Workflow Management

HubSpot Service Hub

Android

iPad

iPhone

Digital Marketing Specialist

Hubspot is easy to use and has a robust support/helpdesk - always ready and happy to help with any queries.

HelpDesk vs HubSpot Service Hub Comparison (2026)

HelpDesk vs HubSpot Service Hub Comparison (2026)

HelpDesk

HubSpot Service Hub

Overview

Video & Screenshots

Pricing

User reviews

Key features

Integrations

Alternatives