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Helpmate

Sales and support AI chatbot for WooCommerce

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Helpmate - 2026 Pricing, Features, Reviews & Alternatives

All user reviews are verified by in-house moderators and provider data by our software research team. Learn more

Last updated: January 2026

Helpmate overview

What is Helpmate?

Helpmate is an AI-powered chatbot for WordPress and WooCommerce that acts as your store’s digital support representative. It uses cutting-edge artificial intelligence to understand customer queries, provide instant answers, recommend products, handle order tracking, and even assist with coupon codes and refunds.

Helpmate is built specifically for WooCommerce and WordPress. It understands the structure of your store from product data to order history, allowing it to deliver precise and context-aware responses. It responds like a real human assistant who knows your business inside and out.

Key benefits include:

- 24/7 automated support: Customers expect immediate answers, no matter the time. Helpmate ensures your store is always online, resolving queries in seconds. It reduces your support workload by up to 70% while maintaining high satisfaction rates.

- Boost sales with smart recommendations: Helpmate goes beyond support. It learns customer behavior and suggests products they’re most likely to buy, increasing your average order value and conversion rates without aggressive upselling.

- Instant order tracking & refund assistance: Shoppers can ask Helpmate about order status, shipping updates, or refunds, and get real-time responses from your WooCommerce data.

- Engage like a human: The biggest complaint about chatbots is that they sound robotic. Helpmate changes that with human-like tone, conversational memory, and contextual understanding.

- One plugin, many solutions: Replace multiple WooCommerce extensions with a single AI chatbot that handles FAQs, live chat, sales assistance, coupon delivery, cart recovery, and more.

Key benefits of using Helpmate

AI chatbot with knowledgebase - Provide instant, accurate answers to customer questions 24/7. Helpmate’s intelligent chatbot uses your store’s FAQs and data to handle queries automatically, from shipping to policies, reducing repetitive support tasks and improving response time.

Search product by image - Let customers upload a photo and find matching or similar products instantly. Powered by visual AI, this feature simplifies product discovery and enhances user experience, turning browsers into confident buyers effortlessly.

Abandoned cart follow-up - Recover lost sales automatically. Helpmate tracks abandoned carts and sends smart follow-ups via chat or email — offering reminders or discounts that encourage customers to complete purchases without feeling pressured.

Order Tracking by ID, email, or phone - Customers can check real-time shipping updates directly in chat by entering their order ID, email, or phone number. It’s instant, convenient, and fully automated.

Ticketing system integration - Helpmate offers ticket creation form for Human agent. This ensures seamless collaboration between your AI and support team, keeping customer conversations organized and never lost.

Smart coupon delivery - Deliver personalized discounts at the perfect moment. Helpmate detects user behavior, like exit intent or discount-related queries, and sends targeted coupons that increase conversions and average order value.

Product suggestions in chat - Boost sales with AI-driven product recommendations. Based on user queries and behavior, Helpmate suggests related or complementary products, creating a more engaging and personalized shopping experience.

Proactive sales - Helpmate takes the initiative by triggering automated offers or assistance when users show buying intent. Whether they linger on a product page or hesitate at checkout, Helpmate steps in with helpful prompts that turn hesitation into action.

Sales notifications - Add social proof effortlessly. Display real-time purchase alerts to show activity and build urgency, like “Someone just bought this!” These subtle cues increase trust and motivate others to buy.

Refund and return via chat - Simplify post-purchase support. Customers can request refunds or returns directly in chat. Helpmate validates their info, logs the request, and guides them through the process.

Promo bar - Showcase promotions, announcements, or offers through a sleek, non-intrusive promo bar that blends with your store design. Perfect for time-sensitive campaigns or important updates.

Collect leads - Every chat becomes an opportunity to grow your business. Helpmate automatically collects customer names, emails, and phone numbers during support or pre-sale conversations, feeding your marketing pipeline with qualified leads.

Starting price

199flat rate /
per year

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Helpmate’s user interface

Ease of use rating:

5.0

(1)

Helpmate reviews

Overall rating

5.0

Positive reviews

100

Rating breakdown

Value for money
Ease of use
Features
Customer support
Likelihood to recommend10/10

Rating distribution

Helpmate's key features

Most critical features, based on insights from Helpmate users:

Knowledge base management

5.0

(1)

AI copilot

5.0

(1)

Configurable workflow

5.0

(1)

Third-Party integrations

0.0

(0)

Customizable fields

4.0

(1)

Support ticket management

5.0

(1)

All Helpmate features

Features rating:

5.0

(1)

Customer communication

5.0

(1)

Chatbot

(0)

Website integration

5.0

(1)

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Helpmate pricing

Value for money rating:

4.0

Pricing plans

Pricing details:

Free plan

Free trial

Subscription

Starter

199

Per year

Features included:

Chat Credits: 5K per month
Knowledge Base Entries: 100
Products: 1K
Product Search By Image
Ticket System
Abandoned Cart
All Promo Bar
All Sales Notification
Lead Capture
Human Handover
Order Tracking
Proactive Sales
Coupon Delivery
Refund Return

Growth

399

Per year

Features included:

Chat Credits: 20K(5K per website)
Knowledge Base Entries: 200
Products: 8K
Product Search By Image
Order Tracking
Coupon Delivery
Abandoned Cart
Ticket System
Proactive Sales
All Sales Notification
All Promo Bar
Human Handover
Lead Capture

Scale

799

Per year

Features included:

Chat Credits: 60K(6K per website)
Knowledge Base Entries: 300
Products: 30K
Product Search By Image
Order Tracking
Abandoned Cart
Ticket System
Coupon Delivery
Refund Return
All Sales Notification
Proactive Sales
All Promo Bar
Human Handover
Lead Capture

Lifetime

999

One-time payment

Features included:

Chat Credits: 200K(One time)
Knowledge Base Entries: 500
Products: 20K
Product Search By Image
Abandoned Cart
Order Tracking
Ticket System
Coupon Delivery
All Sales Notification
Proactive Sales
Refund Return
Lead Capture
Human Handover
All Promo Bar

User opinions about Helpmate price and value

Value for money rating:

4.0

(1)

Helpmate integrations (2)

Top integrations

WordPress

WooCommerce

Helpmate support options

Typical customers

Freelancers

Small businesses

Mid size businesses

Large enterprises

Platforms supported

Web

Android

iPhone/iPad

Support options

FAQs/Forum

Email/Help Desk

Knowledge Base

Chat

Training options

Documentation

Videos

Helpmate FAQs

Q. Who are the typical users of Helpmate?

Helpmate has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Non Profit, Small Business

These products have better value for money

Q. What languages does Helpmate support?

Helpmate supports the following languages:
English, Arabic, Chinese (Simplified), Chinese (Traditional), Danish, Dutch, Finnish, French, German, Greek, Hebrew, Hindi, Italian, Japanese, Korean, Norwegian (Bokmal), Polish, Portuguese, Russian, Spanish, Swedish, Thai, Turkish, Vietnamese

Q. Does Helpmate offer an API?

No, Helpmate does not have an API available.

Q. What level of support does Helpmate offer?

Helpmate offers the following support options:
FAQs/Forum, Email/Help Desk, Knowledge Base, Chat

Related categories

Customer Support