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Hybrid Chat
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Genesys, UCCX, UCCE/PCCE, Expertflow Cloud CC, Freeswitch
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Hybrid Chat - 2026 Pricing, Features, Reviews & Alternatives
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Hybrid Chat overview
What is Hybrid Chat?
Hybrid Chat is a business-to-customer Livechat solution that unifies customer chats across any channels such as WhatsApp, Viber, SMS, Webchat, Telegram, Facebook Messenger, Instagram, etc. You can use chatbots (Dialogflow, Amazon Lex, rasa.ai, IBM Watson, and more) as primary chat participants or as an agent assistant. It can also be embedded within Microsoft Dynamics CRM, or any HTML5-compatible CRM solution. This allows customer identification from MS-CRM on chat arrival and chat events in CRM for reporting.
It can integrate with any contact center such as Cisco Contact Center (UCCX,UCCE/PCCE), Genesys, and FusionPBX.
https://docs.expertflow.com/chat/latest
Key benefits of using Hybrid Chat
- Rich Messaging, such as Carousels, buttons, Geo-location, etc. are fully supported across chat channels that support these features.
- Enrich or complement IVR sessions with a chat experience, for example by exchanging SMS messages with callers while they are being queued on the IVR to an agent.
- Supervisor monitoring and group chat
- It can be embedded within a CRM for customer profile popup
- The bot can manage the bulk of the chat conversation and hands off to a human agent whenever its confidence score is low
- After the handoff, the agent is also assisted by the bot - a so-called AI-assisted agent.
- If the bot is unable to answer the query and no agent is available, it can suggest a callback or chat back when agents become available.
- Agents can initiate a video call and can also send an SMS to share any information with the customer (if HC is integrated with SMS Gateway).
- Supervisor Features such as Accept Hand Raise, Silent Monitoring, Barge-in, Whisper Message, View Participant List, Chat History, Agent/Queue Stats & posting announcement for agents.
- Knowledgebase & Business calendars are add-on features.
Starting price
per year
Alternatives
with better value for money
Hybrid Chat’s user interface
Hybrid Chat reviews
Overall rating
5.0
/5
1
Positive reviews
100
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- Value for money
- Ease of use
- Features
- Customer support
- Likelihood to recommend10/10
5
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1
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Hybrid Chat's key features
Most critical features, based on insights from Hybrid Chat users:
All Hybrid Chat features
Features rating:
Hybrid Chat alternatives
Hybrid Chat
Starting from
168
/user
Per year
Freshdesk
Starting from
19
Per month
Zoho Desk
Starting from
20
Per month
Pipedrive
Starting from
19
Per month
Hybrid Chat pricing
Value for money rating:
Starting from
168
/user
Per year
User opinions about Hybrid Chat price and value
Value for money rating:
Hybrid Chat integrations (2)
Top integrations
Hybrid Chat support options
Typical customers
Platforms supported
Support options
Training options
Hybrid Chat FAQs
Hybrid Chat has the following pricing plans:
Starting from: $168.00/year
Pricing model: Subscription
Free Trial: Available
These products have better value for money
Q. Who are the typical users of Hybrid Chat?
Hybrid Chat has the following typical customers:
Large Enterprises, Mid Size Business, Small Business
Q. What languages does Hybrid Chat support?
Hybrid Chat supports the following languages:
English, Arabic, French, Hindi, Chinese (Simplified), German
Q. Does Hybrid Chat support mobile devices?
Hybrid Chat supports the following devices:
Android
Q. Does Hybrid Chat offer an API?
Yes, Hybrid Chat has an API available for use.
Q. What other apps does Hybrid Chat integrate with?
Hybrid Chat integrates with the following applications:
Rasa, Expertflow Contact Center
Q. What level of support does Hybrid Chat offer?
Hybrid Chat offers the following support options:
24/7 (Live rep), Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat