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NiCE CXone vs RingCX Comparison (2026)
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Good recommendations?
NiCE CXone
5
273
4
206
3
70
2
19
1
14
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
RingCX
5
143
4
73
3
31
2
7
1
11
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Overview
For organizations around the globe, NICE provides customer experience (CX) solutions that increase customer satisfaction, boost operational efficiency, and strengthen brand value.
RingCentral RingCX is an AI-powered contact center solution that combines RingSense™ AI technology, omnichannel support, and RingEX unified communications. It offers a simple, modern approach to customer service with easy deployment, cost-effective pricing, and all-inclusive features.
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
Video & Screenshots
Pricing
User reviews
4.2
582
5
4
3
2
1
273
206
70
19
14
- Value for money
- Ease of use
- Features
- Customer support
4.2
265
5
4
3
2
1
143
73
31
7
11
- Value for money
- Ease of use
- Features
- Customer support
Pros
Cara P.
Access to Services Section Manager
Cara P.
Access to Services Section Manager
vignesh k.
Technical specialist
Pros
Goodwin g.
Customer Relation Manager
Coral M.
Sales Associate
Lidia L.
medical assistant
Cons
Carli N.
Scheduling
Tim W.
IT Admin
Gary S.
Sr. Business Systems Analyst
Cons
Goodwin g.
Customer Relation Manager
Ryan P.
Speech Language Pathologist
Coral M.
Sales Associate
- Vendor responds to reviews
- Last review2 months ago
- Vendor responds to reviews
- Last review17 days ago
Key features
- Total features130
- AI Copilot
- AI/Machine Learning
- API
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Agent Interface
- Alerts/Escalation
- Alerts/Notifications
- Archiving & Retention
- Audio Capture
- Auto-Dialer
- Automated Responses
- Automated Routing
- Automated Scheduling
- Automatic Call Distribution
- Automatic Outbound Dialer
- Autoresponders
- Blended Call Center
- Budgeting/Forecasting
- CRM
- Calendar Management
- Call Center Integration
- Call Center Management
- Call Conferencing
- Call Disposition
- Call List Management
- Call Logging
- Call Monitoring
- Call Recording
- Call Reporting
- Call Routing
- Call Scheduling
- Call Scripting
- Call Tagging
- Call Tracking
- Call Tracking Metrics
- Call Transcription
- Call Transfer
- Callback Scheduling
- Caller ID
- Caller Profiles
- Campaign Management
- Campaign Specific Caller ID
- Categorization/Grouping
- Chat/Messaging
- Chatbot
- Collaboration Tools
- Communication Management
- Computer Telephony Integration
- Conferencing
- Contact Database
- Contact Management
- Conversation Intelligence
- Customer Database
- Customer Experience Management
- Customer History
- Customer Journey Mapping
- Customer Service Analytics
- Customer Surveys
- Customizable Branding
- Customizable Forms
- Customizable Reports
- Customizable Templates
- Dashboard
- Data Import/Export
- Drag & Drop
- Email Alerts
- Email Management
- Employee Coaching Tools
- Employee Database
- Employee Management
- Employee Scheduling
- Event Triggered Actions
- FCC Compliance
- FTC Compliance
- Fax Management
- Feedback Management
- File Sharing
- File Transfer
- For Call Centers
- For Cloud Phone Systems
- Forecasting
- IVR
- Inbound Call Center
- Inbox Management
- Interaction Tracking
- Intraday Management
- Knowledge Base Management
- Knowledge Management
- Labor Forecasting
- Lead Management
- Leaderboards
- List Management
- Live Chat
- Macros/Templated Responses
- Manual Dialer
- Mobile Access
- Monitoring
- Multi-Channel Communication
- Multi-Channel Data Collection
- Multi-Channel Management
- Multi-Language
- Multi-User Collaboration
- Multiple Scripts
- On-Demand Recording
- Online Voice Transmission
- Outbound Call Center
- Performance Management
- Performance Metrics
- Phone Key Input
- Power Dialer
- Predictive Dialer
- Preview Dialer
- Progressive Dialer
- Quality Management
- Queue Management
- Real-Time Analytics
- Real-Time Chat
- Real-Time Data
- Real-Time Monitoring
- Real-Time Reporting
- Real-Time Updates
- Real-time Consumer-facing Chat
- Recording
- Recruitment Management
- Reporting & Statistics
- Reporting/Analytics
- Request Assignment
- SMS Messaging
- Scheduled Recording
- Screen Capture
- Screen Recording
- Search/Filter
- Self Service Portal
- Sentiment Analysis
- Service Level Agreement (SLA) Management
- Shift Swapping
- Single Sign On
- Skills Tracking
- Social Media Integration
- Speech-to-Text Analysis
- Support Ticket Management
- Support Ticket Tracking
- Survey/Poll Management
- Surveys & Feedback
- Tagging
- Template Management
- Text to Speech
- Third-Party Integrations
- Ticket Management
- Time & Attendance
- Time Off Management
- Timesheet Management
- Unified Communications
- Variable Workforce
- Video Conferencing
- VoIP
- VoIP Connection
- Voice Customization
- Voice Mail
- Web-based Deployment
- Workflow Automation
- Workflow Management
- Workforce Management
- Total features108
- AI Copilot
- AI/Machine Learning
- API
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Agent Interface
- Alerts/Escalation
- Alerts/Notifications
- Archiving & Retention
- Audio Capture
- Auto-Dialer
- Automated Responses
- Automated Routing
- Automated Scheduling
- Automatic Call Distribution
- Automatic Outbound Dialer
- Autoresponders
- Blended Call Center
- Budgeting/Forecasting
- CRM
- Calendar Management
- Call Center Integration
- Call Center Management
- Call Conferencing
- Call Disposition
- Call List Management
- Call Logging
- Call Monitoring
- Call Recording
- Call Reporting
- Call Routing
- Call Scheduling
- Call Scripting
- Call Tagging
- Call Tracking
- Call Tracking Metrics
- Call Transcription
- Call Transfer
- Callback Scheduling
- Caller ID
- Caller Profiles
- Campaign Management
- Campaign Specific Caller ID
- Categorization/Grouping
- Chat/Messaging
- Chatbot
- Collaboration Tools
- Communication Management
- Computer Telephony Integration
- Conferencing
- Contact Database
- Contact Management
- Conversation Intelligence
- Customer Database
- Customer Experience Management
- Customer History
- Customer Journey Mapping
- Customer Service Analytics
- Customer Surveys
- Customizable Branding
- Customizable Forms
- Customizable Reports
- Customizable Templates
- Dashboard
- Data Import/Export
- Drag & Drop
- Email Alerts
- Email Management
- Employee Coaching Tools
- Employee Database
- Employee Management
- Employee Scheduling
- Event Triggered Actions
- FCC Compliance
- FTC Compliance
- Fax Management
- Feedback Management
- File Sharing
- File Transfer
- For Call Centers
- For Cloud Phone Systems
- Forecasting
- IVR
- Inbound Call Center
- Inbox Management
- Interaction Tracking
- Intraday Management
- Knowledge Base Management
- Knowledge Management
- Labor Forecasting
- Lead Management
- Leaderboards
- List Management
- Live Chat
- Macros/Templated Responses
- Manual Dialer
- Mobile Access
- Monitoring
- Multi-Channel Communication
- Multi-Channel Data Collection
- Multi-Channel Management
- Multi-Language
- Multi-User Collaboration
- Multiple Scripts
- On-Demand Recording
- Online Voice Transmission
- Outbound Call Center
- Performance Management
- Performance Metrics
- Phone Key Input
- Power Dialer
- Predictive Dialer
- Preview Dialer
- Progressive Dialer
- Quality Management
- Queue Management
- Real-Time Analytics
- Real-Time Chat
- Real-Time Data
- Real-Time Monitoring
- Real-Time Reporting
- Real-Time Updates
- Real-time Consumer-facing Chat
- Recording
- Recruitment Management
- Reporting & Statistics
- Reporting/Analytics
- Request Assignment
- SMS Messaging
- Scheduled Recording
- Screen Capture
- Screen Recording
- Search/Filter
- Self Service Portal
- Sentiment Analysis
- Service Level Agreement (SLA) Management
- Shift Swapping
- Single Sign On
- Skills Tracking
- Social Media Integration
- Speech-to-Text Analysis
- Support Ticket Management
- Support Ticket Tracking
- Survey/Poll Management
- Surveys & Feedback
- Tagging
- Template Management
- Text to Speech
- Third-Party Integrations
- Ticket Management
- Time & Attendance
- Time Off Management
- Timesheet Management
- Unified Communications
- Variable Workforce
- Video Conferencing
- VoIP
- VoIP Connection
- Voice Customization
- Voice Mail
- Web-based Deployment
- Workflow Automation
- Workflow Management
- Workforce Management
Integrations
- Total integrations25
- Aha!
- Akazio Cloud Archive
- Asana
- Avoma
- Balto
- Beetexting
- BoomTown
- Botmind
- Box
- BugSnag
- Bullhorn
- Calabrio ONE
- CallVU
- Chatlayer
- Chili Piper
- ChorusCX
- Chrometa
- ChronicCareIQ
- ClicData
- Cognigy.AI
- Creatio AI CRM
- Cyara
- DaaS
- Dropbox
- Dynamics 365
- Enthu
- Filevine
- Fireflies
- Firefly
- Five9
- Fivetran
- Freshdesk
- GitHub
- Gong
- Google Forms
- Google Workspace
- Haptik
- Helpwise
- HubSpot Content Hub
- Inbenta
- InformaCast
- InsuredMine
- Jiminny
- Jira
- Kommo
- Kustomer
- Lawmatics
- LeadSquared
- Lightico
- LogMeIn Central
- LogMeIn Pro
- Lumen by Talkwalker
- Make
- Marchex
- MessageWatcher
- Microsoft 365
- Microsoft Outlook
- Microsoft Teams
- Mindtickle
- New Relic
- Oracle Service
- Outplay
- PCRecruiter
- Pipedream
- Presults
- ProcedureFlow
- Prodoscore
- Rafiki AI
- Re:amaze
- ReTeam
- RemoteDesk
- RingCentral Engage Voice
- SAP Customer Experience
- SalesNexus
- Salesforce Platform
- Salesforce Service Cloud
- Slack
- SmartAdvocate
- Smartly.AI
- Solvemate
- SpiceX
- Squire
- Streem
- Textel
- Thryv
- Trello
- Twitter/X
- Workato
- Yactraq
- Yapi
- YouTube
- Zapier
- Zendesk Suite
- Zoho CRM
- Zoho Flow
- Zoom Workplace
- livepro
- Total integrations79
- Aha!
- Akazio Cloud Archive
- Asana
- Avoma
- Balto
- Beetexting
- BoomTown
- Botmind
- Box
- BugSnag
- Bullhorn
- Calabrio ONE
- CallVU
- Chatlayer
- Chili Piper
- ChorusCX
- Chrometa
- ChronicCareIQ
- ClicData
- Cognigy.AI
- Creatio AI CRM
- Cyara
- DaaS
- Dropbox
- Dynamics 365
- Enthu
- Filevine
- Fireflies
- Firefly
- Five9
- Fivetran
- Freshdesk
- GitHub
- Gong
- Google Forms
- Google Workspace
- Haptik
- Helpwise
- HubSpot Content Hub
- Inbenta
- InformaCast
- InsuredMine
- Jiminny
- Jira
- Kommo
- Kustomer
- Lawmatics
- LeadSquared
- Lightico
- LogMeIn Central
- LogMeIn Pro
- Lumen by Talkwalker
- Make
- Marchex
- MessageWatcher
- Microsoft 365
- Microsoft Outlook
- Microsoft Teams
- Mindtickle
- New Relic
- Oracle Service
- Outplay
- PCRecruiter
- Pipedream
- Presults
- ProcedureFlow
- Prodoscore
- Rafiki AI
- Re:amaze
- ReTeam
- RemoteDesk
- RingCentral Engage Voice
- SAP Customer Experience
- SalesNexus
- Salesforce Platform
- Salesforce Service Cloud
- Slack
- SmartAdvocate
- Smartly.AI
- Solvemate
- SpiceX
- Squire
- Streem
- Textel
- Thryv
- Trello
- Twitter/X
- Workato
- Yactraq
- Yapi
- YouTube
- Zapier
- Zendesk Suite
- Zoho CRM
- Zoho Flow
- Zoom Workplace
- livepro
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