CXone Mpower vs LiveAgent

Zendesk Suite

Freshdesk

Zoho Desk

Five9

8x8 Work

Genesys Cloud CX

Compare CXone Mpower and LiveAgent based on features, pricing, verified reviews, integrations & more on GetApp. Find out which software is best for your business in 2025.

Genesys Cloud CX cloud contact centre lets you differentiate faster, adapt easier, and architect better with an all-in-one composable modern architecture

Five9 is a contact center and call centre solution powered by artificial intelligence. The cloud-based solution provides omni-channel tools including inbound and outbound call management, predictive dialer, progressive dialer, chat, social customer service, automatic call distribution (ACD) and more

8x8 Work: Your all-in-one collaboration hub - phone, video, messaging. Secure unified communication for every employee, anywhere, any device.

For organizations around the globe, NICE provides customer experience (CX) solutions that increase customer satisfaction, boost operational efficiency, and strengthen brand value.

Access Controls/Permissions

Activity Dashboard

Activity Tracking

AI/Machine Learning

Alerts/Escalation

Alerts/Notifications

Archiving & Retention

Auto-Dialer

Automated Routing

Automated Scheduling

Automatic Call Distribution

Automatic Outbound Dialer

Autoresponders

Blended Call Center

Budgeting/Forecasting

Call Center Management

Call Disposition

Call Logging

Call Monitoring

Call Recording

Call Routing

Call Scheduling

Call Scripting

Call Tagging

Call Tracking

Call Tracking Metrics

Call Transfer

Callback Scheduling

Campaign Management

Categorization/Grouping

Chat/Messaging

Communication Management

Computer Telephony Integration

Contact Database

Contact Management

Customer Database

Customer Experience Management

Customer History

Customer Journey Mapping

Customer Service Analytics

Customer Surveys

Customizable Branding

Customizable Forms

Customizable Templates

Drag & Drop

Email Alerts

Email Management

Employee Coaching Tools

Employee Database

Employee Management

Employee Scheduling

Event Triggered Actions

FCC Compliance

Feedback Management

File Transfer

For Call Centers

FTC Compliance

Inbound Call Center

Inbox Management

Interaction Tracking

Knowledge Base Management

Labor Forecasting

Leaderboards

List Management

Live Chat

Macros/Templated Responses

Manual Dialer

Multi-Channel Communication

Multi-Channel Data Collection

Multi-Channel Management

Multi-Language

Multiple Scripts

On-Demand Recording

Outbound Call Center

Performance Management

Performance Metrics

Phone Key Input

Power Dialer

Predictive Dialer

Preview Dialer

Process/Workflow Automation

Progressive Dialer

Quality Management

Queue Management

Real-Time Analytics

Real-Time Chat

Real-Time Reporting

Real-Time Updates

Recording

Recruitment Management

Reporting & Statistics

Reporting/Analytics

Request Assignment

Scheduled Recording

Self Service Portal

Service Level Agreement (SLA) Management

Shift Swapping

CXone Mpower

Linux

Web-based

Windows

Sr. Enterprise Architect

This is perfect solution and plugs in perfectly with other NICE products like IEX, QR WFM, etc. Its so much easy for the dev team to configure, integrate and customize the user experience.

Tire Group Staff Assistant

The connection problems and calls not being connected with MaxAgent and being listed as "Refused" when it was not a lack of answering that caused it.

Lead Sales Ex Coordinator, SALES EXCELLENCE 

Is a easy tool super useful to contact internal and external persons, have different options for reporting, charts that help you to evaluate you and your team.

Product Support

I love how easy it is to use, there was little to no training required to understand how to use it. It's really good at tracking hours/minutes rendered which is quite helpful in my line of work.

Sr Manager Digital transformation

Everything, real-time management, reporting, learning is very nice to use. Best part of this is on the go feature, you can login from anywhere to manage your workforce swiftly.

Bonobos Customer Service

I don't know if this is a possibility because none of the administrators have found a fix for this but I absolutely hate how there seems to be no way to choose to receive a call.

Director of Information Systems

NICE allows us to support our customers on multiple channels with great ease and efficiency.

Sales Agent

What I liked most about this program is the ease of access. When I started this job I was not very familiar with computers , but this software was extremely easy to use.

Training Supervisor

The main benefit of having NICE is that we can make sure that all of our agents are able to or try to adhere to their daily schedules. They have reminders when its time for a break or lunch.

SUPPORT 

There is a lag and sometimes calls will randomly drop. Sometimes the calls get sent to the wrong dept.

Senior Technical Support Expert

What I like most about this software is that, it is very understandable and easy to use.

Manager, Contact Center Platforms and Applications

I have extensively researched call center platforms for feature functionality and ease of use. InContact always comes out as the best investment for the cost.

Lead Commercial Excellence Admin            

What I like the most about InContact is how easy its for me to use, we were able to integrate this to sales force and it is easy to keep track on your daily activities.

IT Infrastructure Specialist

Overall it's a very good product. The support staff is very helpful and the recent updates have made it even easier to use and design.

Call Center Technology Specialist

When it comes to reporting & studio, I love that I have the flexibility/control to build almost anything i could want.

Manager -Admissions Operations

The responsiveness and lack of mass editing features make it difficult to manage or make large scale changes at once.

Tech Lead

Easy to use, integrates well with salesforce to manage the customer support.

Representative

This product allows great management and works perfectly, no downtime so no money lost. I've been using it in different companies and never got much of a problem.

CXone Mpower screenshot: Experience a holistic view of omnichannel call center metrics, with insights for everyone in the contact center. The CXone Mpower dashboard provides seamless aggregation of both real-time and historical cross-domain data.  

CXone Mpower screenshot: CXone Mpower Performance Management aligns employee performance, contact center goals, and customer expectations with continuous improvement. 

CXone Mpower screenshot: CXone Mpower Studio is an intuitive, visual yet powerful  tool that does not require programming skills, but instead empowers everyone—from business user to routing flow programmer—to build and manage routing flows for all channels. 

CXone Mpower screenshot: Use CXone Mpower Interaction Analytics to get actionable insights from every voice, digital, and self-service customer interaction.

CXone Mpower screenshot: Anticipate business demands and optimize your workforce with CXone Mpower Workforce Management, the industry’s most intelligent and accurate omnichannel forecasting and scheduling engine.

Large Enterprises

Mid Size Business

Non Profit

Public Administrations

Small Business

Zendesk's fully customizable help desk solution makes things easy on your customers, sets your teams up for success, and keeps your business in sync. Reach customers on any channel and equip your agents with a full history of all interactions, including those tracked from various app integrations.

Freshdesk is a cloud-based, omnichannel customer service software for businesses of all sizes, with solutions that increase agent productivity and improve customer satisfaction.

Zoho Desk, Zoho's flagship web-based customer service software, helps businesses of all sizes and types deliver superior customer service without spending a fortune.

LiveAgent is a web-based help desk solution with AI features, managing support tickets from channels like email, VoIP, live chat, and social media. 

Start with a 30-day free trial, no credit card or contracts needed.

CXone Mpower vs LiveAgent Comparison (2025)

CXone Mpower

LiveAgent

Overview

Video & Screenshots

Pricing

User reviews

Key features

Integrations

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