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NiCE CXone vs LiveAgent Comparison (2026)

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NiCE CXone

LiveAgent

Overview

For organizations around the globe, NICE provides customer experience (CX) solutions that increase customer satisfaction, boost operational efficiency, and strengthen brand value.

LiveAgent is the ultimate help desk software with 138+ powerful features. It helps businesses manage multi channel communication via help desk tickets from a unified inbox. Join companies like BMW, Yamaha, and Huawei in CS excellence. Start with a 1 month free trial, no credit card required.

Platforms supported

Web-based
iPhone app
Android app
Windows Phone app

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Customer support

Phone
Online
Knowledge base
Video tutorials

view more detailsview details

Platforms supported

Web-based
iPhone app
Android app
Windows Phone app

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Customer support

Phone
Online
Knowledge base
Video tutorials

view more detailsview details

Video & Screenshots

Pricing

Starting from

110

/user

Per month

Free trial available
Credit cardless trial
Free account
Subscription based

Starting from

/user

Per month

Free trial available
Credit cardless trial
Free account
Subscription based

User reviews

4.2

582

273

206

Value for money

Ease of use

Features

Customer support

66%

would recommend this app

4.7

1.7K

1.2K

459

Value for money

Ease of use

Features

Customer support

88%

would recommend this app

Pros

“They've also been great as we work through multiple implementations - they've been great support throughout the process and we're excited to further streamline our workflows and automate processes to improve the customer service experience while supporting our agents by giving them the tools they need to excel.”

Cara P.

Access to Services Section Manager

“The applications are reliable, it's so helpful to see agent activity in real time but also see historical trends, and the technology is intuitive.”

Cara P.

Access to Services Section Manager

“I especially appreciate the flexibility in configuring call flows and IVRs using Studio.”

vignesh k.

Technical specialist

Pros

“It’s a reliable tool that brings all customer communication into one place, which makes daily tasks much easier. While there’s a bit of a learning curve and the interface can feel busy at times, once you get used to it, it really helps streamline support and improve response times.”

Titus T.

Administrative Manager

“Liveagent's feature rich environment, it almost fulfil all of our needs in one price model, our customer enquiries segment is fully solved by liveAgent.”

Kamlesh M.

marketing consultant

“True Omnichannel Ticket Management: It features a highly reliable universal inbox that neatly converts emails, live chats, phone calls.”

Andhale r.

Customer service associate

Cons

“It will hold the calls in the queue which upsets customers.”

Carli N.

Scheduling

“Some features that we require are not available and can sometimes take a long time to implement or even assess whether or not it can be implemented.”

Sergio M.

Senior Call Center Administrator

“It's the knowledge base that seems to cause confusion and/or new product features that don't work as expected.”

Sarah P.

Automation Consultant

Cons

“Several other things don't work well - it loses the connection very easily, sometimes causing a complete loss of what you were doing, and merging tickets is a pain compared to Freshdesk, where all you had to do was click on the tickets you wanted to merge and selecting "merge."”

Alex F.

President

“It's a bit buggy, and some things are just plain stupid - eg, you can only have one window open at a time, which makes using 2 screens to compare notes from one ticket to another impossible, for instance.”

Alex F.

President

“The mobile app is significantly limited compared to the main app, which makes managing conversations on the go less effective.”

Sebastian L.

Administrator