Instant Housecall - 2026 Pricing, Features, Reviews & Alternatives

Instant Housecall is a remote IT support platform for small to medium sized businesses, computer technicians, managed service providers, and IT businesses. Features include unattended remote access, SMS alerts, automated repairs, real-time chat, multi-monitor support, payment processing, and more.

With Instant Housecall, IT technicians can take full control of customer computers for diagnoses and repairs once given access by the customer. If a technician is unavailable at the time of a service request, customers can grant a 12-hour time period for technicians to have unattended computer access in their absence. In the case of no available technicians, customers can leave a message with details of the issue or opt-in to be automatically connected to the next available agent. With automatic SMS alerts, technicians are notified in real-time of waiting customers, helping reduce customer wait times.

The auto-repair feature within Instant Housecall facilitates the resolution of common issues including malware removal, standard Windows repairs, mass process termination, and general troubleshooting and maintenance. At the end of each session, technicians can remove all software related to the customer, upholding client data protection and privacy standards.

The drag and drop functionality enables technicians to send files to customers, with real-time chat providing a full audit trail of customer and technician communications and activity. Technicians can attend up to 10 customers at once, helping reduce customer wait time and allowing for ongoing diagnostics and repairs. Additionally, estimates can be issued to customers once technicians have completed diagnoses, and customers can complete payments directly in the platform.