Instant Housecall Pricing, Features, Reviews & Comparison of Alternatives

Instant Housecall

Remote support for small businesses, MSP's, & IT technicians

4.2/5 (5 reviews)

Instant Housecall overview

What is Instant Housecall?

Instant Housecall is a remote IT support platform for small to medium sized businesses, computer technicians, managed service providers, and IT businesses. Features include unattended remote access, SMS alerts, automated repairs, real-time chat, multi-monitor support, payment processing, and more.

With Instant Housecall, IT technicians can take full control of customer computers for diagnoses and repairs once given access by the customer. If a technician is unavailable at the time of a service request, customers can grant a 12-hour time period for technicians to have unattended computer access in their absence. In the case of no available technicians, customers can leave a message with details of the issue or opt-in to be automatically connected to the next available agent. With automatic SMS alerts, technicians are notified in real-time of waiting customers, helping reduce customer wait times.

The auto-repair feature within Instant Housecall facilitates the resolution of common issues including malware removal, standard Windows repairs, mass process termination, and general troubleshooting and maintenance. At the end of each session, technicians can remove all software related to the customer, upholding client data protection and privacy standards.

The drag and drop functionality enables technicians to send files to customers, with real-time chat providing a full audit trail of customer and technician communications and activity. Technicians can attend up to 10 customers at once, helping reduce customer wait time and allowing for ongoing diagnostics and repairs. Additionally, estimates can be issued to customers once technicians have completed diagnoses, and customers can complete payments directly in the platform.
www.instanthousecall.com

Pricing

Starting from
$29/month
Pricing options
Subscription
Free trial
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States

Supported languages

English
Instant Housecall screenshot: Instant Housecall agent unavailable optionsSpecialist App OverviewInstant Housecall screenshot: Instant Housecall managing unattended access listInstant Housecall screenshot: Instant Housecall remote access permissionInstant Housecall screenshot: Instant Housecall start sessionInstant Housecall screenshot: Instant Housecall customer contact history

Instant Housecall reviews

Value for money
Features
Ease of use
Customer support
  3.8
  4.0
  3.6
  3.6
Anonymous

Makes remote access for my IT guy a breeze!

Used occasionally for 2+ years
Reviewed 2019-04-03
Review Source: Capterra

I work remotely and I use my computer six days a week. I can't afford to drop my computer off at a repair place with no guarantee of when they'll get to it. Instant Housecall allows my IT guy to remotely access my computer and troubleshoot any issues quickly and easily. I didn't have to install anything on my end; just click on a link provided via email by my IT guy and Instant Housecall took care of the rest. It even left a little icon on my desktop so whenever I am having issues, my IT guy is literally one click away. Many people use TeamViewer for remote access to computers and I think TeamViewer is great for normal business interactions. Instant Housecall sets itself apart as the best tool for remote technical support. It offers tons of features for IT businesses. My IT guy can remotely run files, reboot my computer in safe mode, he has even completely reformatted my hard drive once remotely. We can live chat when necessary. If the connection is lost with my IT guy, Instant Housecall automatically reconnects without any action on my part. I can't say enough good about Instant Housecall!

Pros
No installation necessary. Easy to connect with my IT guy and get help when needed.

Cons
I have not experienced any issues with Instant Housecall in 10 years of using it with my IT guy.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Simon Leith

The best remote support software hands down.

Used weekly for 2+ years
Reviewed 2018-10-25
Review Source: Capterra

I have been a user of instant house call for a number of years now. I work in the IT field and I can say hands down. its the best remote support tool, having tried a lot of other vendor products. Solid software. Reboot and reconnect features, unattended access,built in tech toolkit. Email support is fast with no problems. Software is downloaded from a portal and installed on customer machine for instant support. Tablet mode available for Windows tablets and Mac support. I cannot fault the product as it just works. I am happy to be a customer of instant house and I won't be changing products any time soon. Instant house call is a much better option than TeamViewer in my honest opinion and is the best remote support tool on the market. Period!!!

Pros
Reboot and reconnect features. Unattended access. Built in toolkit for servicing. Never lets me down.

Cons
I have not faced any issues with support services.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Bill Upton

Stay clear of Multi factor authentication

Used occasionally for 2+ years
Reviewed 2020-08-18
Review Source: Capterra

[SENSITIVE CONTENT HIDDEN] Unhelpful

Pros
Does the job as a remote support software

Cons
Multi factor authentication if your phone breaks you won't be able to use it and [SENSITIVE CONTENT HIDDEN] will not assist

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 0/10

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Nelson Magana

We Make Housecall's instantly!

Reviewed 2016-11-22
Review Source: Capterra

This product is an excellent addition to the computer tech's "bag of tricks". You do not need to install the software on the customer end to run the program. The software has the ability to run auto repair which is virtually hands free and can even be set up for use with no attendance on the guest system. There are a bunch of utilities that you can run from scanning for malware, to tweaking your system all remotely. The one click automation makes it very easy to run a set of utilities to repair some of the most common issues. The website overs a free trial so that you can get a feel for the interface. They also offer product branding, detailed reports and online or in application client billing. Head over to their website and you can see a sample of what this software can do for your business.

Pros
Very easy to use and no install needed. Remote access that is quick and completes the task quickly with no system delay.

Cons
There are similar products such as this one that might be more cost effective for small businesses.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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Mark Meyers

Looking at others

Reviewed 2017-03-16
Review Source: Capterra

Their support for Mac is terrible. They don't have a normal .dmg for Specialist software, and their email support is awful. Been using them for years until the Mac thing became an issue, and there are cheaper programs out there.

Response from Instant Housecall


Hi Mark,

Thanks for your review on Capterra. I strive to delight all of my customers with great support and I'm sorry to hear that wasn't what you experienced.

We do offer a standard DMG for Mac, and when it didn't work on your computer, I offered a workaround. Once it became clear that there was some confusion in the e-mail chain, I asked you to call so we could work through it by phone together. I'd still be happy to do that. You can reach me at 1-888-838-4050 any time.

We offer several different plans starting from $29/mo, which is very competitive with what's out there. You can change to a less expensive plan any time.

Thanks for being a long time customer of Instant Housecall, and thank you for your review on Capterra. Please feel free to reach out to me directly at corey@instanthousecall.com or at 1-888-838-4050 if I can help in any way.

Corey.

Rating breakdown

Value for money
Ease of use
Features
Customer support

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Instant Housecall pricing

Starting from
$29/month
Pricing options
Subscription
Free trial
View Pricing Plans

Instant Housecall pricing starts at $39 per month and scales with number of sessions and features. Features expand across Starter, Entrepreneur, and Everything plans, with a discount offered on annual billing. All price plans include 1 specialist login ID, subaccounts, and unlimited installs, software copies, sessions, and connections.

Starter: $39 per month ($29 if billed annually). Includes 50 unattended remote access endpoints, and 1 concurrent session.
Entrepreneur: $49 per month ($39 if billed annually). Includes 100 unattended remote access endpoints, 10 concurrent sessions, full branding and customization, and auto PC repair.
Everything: $89 per month ($69 if billed annually). Includes 400 unattended remote access endpoints, 10 concurrent sessions, full branding and customization, auto PC repair, and early access to new features.

Instant Housecall features

API
Alerts / Escalation
Automatic Notifications
Chat
Monitoring
Support Ticket Management
Surveys & Feedback

Activity Dashboard (125 other apps)
CRM Integration (95 other apps)
Customizable Branding (129 other apps)
Email Integration (106 other apps)
Instant Messaging (103 other apps)
Knowledge Base Management (107 other apps)
Multi-Channel Communication (114 other apps)
Real Time Monitoring (78 other apps)
Reporting & Statistics (135 other apps)
Self Service Portal (76 other apps)
Social Media Integration (89 other apps)
Third Party Integration (156 other apps)
Workflow Management (86 other apps)

Videos and tutorials

Additional information for Instant Housecall

Key features of Instant Housecall

  • File Sharing
  • Real-time Chat
  • Remote Access/Control
  • Screen Sharing
  • Session Recording
  • Session Transfer
View All Features