I work remotely and I use my computer six days a week. I can't afford to drop my computer off at a repair place with no guarantee of when they'll get to it. Instant Housecall allows my IT guy to remotely access my computer and troubleshoot any issues quickly and easily. I didn't have to install anything on my end; just click on a link provided via email by my IT guy and Instant Housecall took care of the rest. It even left a little icon on my desktop so whenever I am having issues, my IT guy is literally one click away. Many people use TeamViewer for remote access to computers and I think TeamViewer is great for normal business interactions. Instant Housecall sets itself apart as the best tool for remote technical support. It offers tons of features for IT businesses. My IT guy can remotely run files, reboot my computer in safe mode, he has even completely reformatted my hard drive once remotely. We can live chat when necessary. If the connection is lost with my IT guy, Instant Housecall automatically reconnects without any action on my part. I can't say enough good about Instant Housecall!
No installation necessary. Easy to connect with my IT guy and get help when needed.
I have not experienced any issues with Instant Housecall in 10 years of using it with my IT guy.
Likelihood to recommend: 10/10
I have been a user of instant house call for a number of years now. I work in the IT field and I can say hands down. its the best remote support tool, having tried a lot of other vendor products. Solid software. Reboot and reconnect features, unattended access,built in tech toolkit. Email support is fast with no problems. Software is downloaded from a portal and installed on customer machine for instant support. Tablet mode available for Windows tablets and Mac support. I cannot fault the product as it just works. I am happy to be a customer of instant house and I won't be changing products any time soon. Instant house call is a much better option than TeamViewer in my honest opinion and is the best remote support tool on the market. Period!!!
Reboot and reconnect features. Unattended access. Built in toolkit for servicing. Never lets me down.
I have not faced any issues with support services.
Likelihood to recommend: 10/10
[SENSITIVE CONTENT HIDDEN] Unhelpful
Does the job as a remote support software
Multi factor authentication if your phone breaks you won't be able to use it and [SENSITIVE CONTENT HIDDEN] will not assist
Likelihood to recommend: 0/10
This product is an excellent addition to the computer tech's "bag of tricks". You do not need to install the software on the customer end to run the program. The software has the ability to run auto repair which is virtually hands free and can even be set up for use with no attendance on the guest system. There are a bunch of utilities that you can run from scanning for malware, to tweaking your system all remotely. The one click automation makes it very easy to run a set of utilities to repair some of the most common issues. The website overs a free trial so that you can get a feel for the interface. They also offer product branding, detailed reports and online or in application client billing. Head over to their website and you can see a sample of what this software can do for your business.
Very easy to use and no install needed. Remote access that is quick and completes the task quickly with no system delay.
There are similar products such as this one that might be more cost effective for small businesses.
Likelihood to recommend: 8/10
Their support for Mac is terrible. They don't have a normal .dmg for Specialist software, and their email support is awful. Been using them for years until the Mac thing became an issue, and there are cheaper programs out there.
Thanks for your review on Capterra. I strive to delight all of my customers with great support and I'm sorry to hear that wasn't what you experienced.
We do offer a standard DMG for Mac, and when it didn't work on your computer, I offered a workaround. Once it became clear that there was some confusion in the e-mail chain, I asked you to call so we could work through it by phone together. I'd still be happy to do that. You can reach me at 1-888-838-4050 any time.
We offer several different plans starting from $29/mo, which is very competitive with what's out there. You can change to a less expensive plan any time.
Thanks for being a long time customer of Instant Housecall, and thank you for your review on Capterra. Please feel free to reach out to me directly at email@example.com or at 1-888-838-4050 if I can help in any way.
Instant Housecall pricing starts at $39 per month and scales with number of sessions and features. Features expand across Starter, Entrepreneur, and Everything plans, with a discount offered on annual billing. All price plans include 1 specialist login ID, subaccounts, and unlimited installs, software copies, sessions, and connections.
Starter: $39 per month ($29 if billed annually). Includes 50 unattended remote access endpoints, and 1 concurrent session.
Entrepreneur: $49 per month ($39 if billed annually). Includes 100 unattended remote access endpoints, 10 concurrent sessions, full branding and customization, and auto PC repair.
Everything: $89 per month ($69 if billed annually). Includes 400 unattended remote access endpoints, 10 concurrent sessions, full branding and customization, auto PC repair, and early access to new features.